Customer reviews of Pinup Secret

The soap has dried my skin, and it stings when I wear it as a mask. I guess my skin's too sensitive for this one.

Product to be leaked. Many people having "sold" the benefits of this product I was tempted by the soap and cream. After two weeks of use during which I persisted (it was said that these products brought out the pimples to eliminate them definitively afterwards) I finally gave up. My skin has never been worse. Pimples all over the place and I've never had acne. Red blotches and more. I'm aware that every person is different and that reactions and results can differ from person to person, but I just want to say that for my part, it has ruined my skin and the products are still very expensive compared to what you can find on many organic sites, selling products with almost the same compo and for a budget up to 3x cheaper.

Packaging that leaves a lot to be desired!

I'm really disappointed, because I had high expectations from the products I've heard so much about. Unfortunately I don't see any change, on the contrary my skin is even worse and the precious cream is causing pimples.

Delivery not made at home as indicated but in a relay point located 40min away! Impossible to pick it up due to the reduced track hours (9h-12h) ???

Very long

Very long parcel to receive. It's been 10 days that I've been waiting to ship on the 21st, it's the 31st.

I have not received my order since I placed it on May 23rd a little overdue.

Disappointed with the product, it does not work as product placement would lead you to believe.

Forced to claim my order that didn't arrive! Still not received by this date !

The soap mask has a great scent, the only positive scent

Several orders made so far rather satisfied. Last order recently or an error was made on one of the products. I received a product with an apple scent even though I had ordered the coconut scent. So I contact the customer service who offers me to return the item and send me the voucher or a 50% discount on the product in question. Either take steps on my side or pay again to have the product originally ordered. In view of the unprofessional answers from the customer service my order will be the last one. With all the orders made for several months a simple return of product would have been more appreciated.

I still haven't received my product when I was supposed to receive it the next day.

I didn't sign myself. The mailman did.

I can't tell the difference. Can this goat's milk soap fight microcyst?

No customer service...

No tracking, I make a claim following my package, I have for answer the information known by the colissimo tracking.

Well actually I must have an allergy to some products!!!?????when I use the products my face is all red like a mask!!!! I'm disgusted ????

The delivery times were not respected.

Open bottle in the package

Very disappointed, both with customer service and with the failure to comply with contractual stipulations. Indeed: - I didn't get an answer to the question I asked by email 8 days before, despite a reminder. It was only indicated to me in answer to this reminder that the answers were brought within 4 to 5 working days.... which is not specified anywhere... and even though this precision was brought to me... by return of mail. - it was never answered to my question for lack of professional knowledge and skills. - the indicated delivery times were not respected, I waited 4 times more than the contractually indicated time and I finally started again. And the products are not crazy ...

Does not correspond to the expectations seen on the site

For my part the soap made me appear pimples but maybe it's my skin that is not suitable ...

Coli delivered late Product arrived damaged

My opinion is very bad I do not talk about the product since I still have not tested it since I still have not received it! I ordered on pin up secret after seeing the ads of all the reality TV stars, the shipping was very fast however they sent my product in another relay point than the one I had initially requested. So I couldn't pick up the package due to my schedule and the relay point's schedule, so the package was returned to them and now they are asking me to wait two weeks to see what they will do to solve the problem! This is nonsense they have my money and the product! Every time I try to find out if they've found a solution they always send me the same email already prepared. For me the solution is simple: either you refund me or send the product back to the address I asked for when I placed my order! A VERY BAD EXPERIENCE for me and even if they send me back the product and it works I would never recommend them!!!

I emailed a request because there was an offer at the same time... no response from them. Not very commercial. Disappointed

After two weeks I still have not received my order because my order was lost.

I like the products very much but the after-sales service leaves to be desired no sympathy no listening no help

I have never received my package I had to make a declaration on my honour I have had little response from the company. Order made in November 2018 and we are on 16/05 2019... it's still exceptional. No one apologizes for the situation... they must be really overwhelmed.

It burned my skin.

I don't like any changes at all.

This soap dries out the skin terribly

Pump of a Product that does not work. And no change planned... I bought a product so I can't use it.

The soap gave me a pimple on my face! It disfigured me!

Still not received after 10 days...!

Trop cher

Still waiting for my package

The package was received outside the deadlines, the order date was changed on the delivery note to return within the time indicated on the site. The packaging was damaged, one was even completely torn! In addition, one of the products being in pump format, it does not work. I'm really disappointed, I was expecting a lot better given the comments

The goat's milk mask made my skin worse...

Quite disappointing to receive products in damaged and torn packaging. Considering the price, this should not happen. Nevertheless the products are good and the delivery was fast.