Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 2 stars

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Sophie H.
Rating: 1 out of 5
following a purchase from 06/02/2019
Hello, it's not working.
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Coppélia P.
Rating: 1 out of 5
following a purchase from 05/02/2019
I'm still waiting for my refund after my return.
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Emel H.
Rating: 1 out of 5
following a purchase from 07/02/2019
It's burning my face.
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Ana Sofia R.
Rating: 2 out of 5
following a purchase from 05/02/2019
The products may be very well rated but are not suitable for my skin, my skin became very very very very dry after using the soap, I am really disappointed.
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Melina S.
Rating: 2 out of 5
following a purchase from 07/02/2019
I got a broken soap, sent pictures but no response.
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Margault P.
Rating: 1 out of 5
following a purchase from 05/02/2019
I ended up with huge pimple patches on my face and skin that was completely assaulted! I don't recommend it!
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Tissem E.
Rating: 1 out of 5
following a purchase from 06/02/2019
I'm not getting any results yet.
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Nejma B.
Rating: 1 out of 5
following a purchase from 06/02/2019
Nul
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Agathe A.
Rating: 2 out of 5
following a purchase from 06/02/2019
I've only been using the products for 2 weeks now but I don't see any change except that I have more pimples than before (whereas I don't have acne skin at all). I will continue to use the products to see, but for the moment I find the products not effective and quite expensive.
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Melodie K.
Rating: 1 out of 5
following a purchase from 07/02/2019
Can't even deliver a package to a door.
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Daisy L.
Rating: 1 out of 5
following a purchase from 06/02/2019
Two products are missing from my order and they tell me it's the post office's fault, but the package was intact and hadn't been opened... ARNAQUE
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Assia Y.
Rating: 1 out of 5
following a purchase from 05/02/2019
He gave me too many pimples, too many cysts, too much red skin, frankly, very disappointed.
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Emma G.
Rating: 2 out of 5
following a purchase from 05/02/2019
I received the package very damaged and the packaging of the products. Delivery people have to be much more careful!
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Morgane G.
Rating: 2 out of 5
following a purchase from 06/02/2019
So far I have no results and even more acne.
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Alexiane I.
Rating: 2 out of 5
following a purchase from 04/02/2019
My skin is dry, feeling tight.
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Siham B.
Rating: 2 out of 5
following a purchase from 05/02/2019
Good product but the delivery was not respected.
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Anna T.
Rating: 1 out of 5
following a purchase from 03/02/2019
Absolutely awful experience with customer service. My package arrived safely but damaged. The product was not in it. After contacting the customer service several times, sending photos and evidence, they inform me that it does not concern them and even refuse to refund me. They let me deal with the carrier. Might as well tell you that I would never receive my product and yet I was charged. I do not recommend at all the customer service is non-existent and incorrect with consumers. Shameful and absurd!
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Lily H.
Rating: 2 out of 5
following a purchase from 05/02/2019
Unfortunately for me, this product did not suit me at all, dry skin, pimples when at the base I do not have any. On the other hand, it suits my daughter s teenage skin.
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Julia D.
Rating: 2 out of 5
following a purchase from 03/02/2019
With everyone's opinion I thought this product would live up to my expectations. Instead, it made my skin dry, triggered redness and many small white pimples...
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Naomi O.
Rating: 1 out of 5
following a purchase from 03/02/2019
I asked a question about a future partnership after I tried the product. Zero answer
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Leila L.
Rating: 1 out of 5
following a purchase from 04/02/2019
Order placed on February 4th and package still not received
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Elena A.
Rating: 1 out of 5
following a purchase from 01/02/2019
Bad, very bad. That soap filled me up with pimples. At this price I find it of very poor quality. I really don't recommend it.
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Claudia M.
Rating: 1 out of 5
following a purchase from 04/02/2019
He burned my skin and made spots I hate him.
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Christian P.
Rating: 1 out of 5
following a purchase from 03/02/2019
It misses products and accuses the post office whereas it is a parcel delivered against signature and well closed shit site.
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Ridvan G.
Rating: 2 out of 5
following a purchase from 01/02/2019
I did not receive an email when the package arrived at the relay point, I had to go to the post office to check if it had arrived.
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Manon C.
Rating: 1 out of 5
following a purchase from 01/02/2019
I have used viagra before and tried your generic brand and is the same.
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Lynda A.
Rating: 2 out of 5
following a purchase from 16/01/2019
I don't recommend it. Since soon 1 month of use no improvement. On the contrary with each use apapration of new small red button.
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Jessica C.
Rating: 2 out of 5
following a purchase from 30/01/2019
For my part, the state of my face is getting worse.
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Anaïs D.
Rating: 2 out of 5
following a purchase from 27/01/2019
the texture is nice however since I have the skin that peels a lot
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Sara C.
Rating: 1 out of 5
following a purchase from 25/01/2019
Received my collis after almost 2 months
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Aurelie C.
Rating: 2 out of 5
following a purchase from 31/01/2019
I'm a week away from use, and I'm all for disappointing Insta. I've had a lot of good stuff, and a lot of branding come out. And it doesn't make my complexion glow at all. Me, with scarred skin and acne, I'm disappointed. I'm going to utlu like they say, 1-2 more weeks to see if that soap that gave me these pimples, to be sure.
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Laura H.
Rating: 2 out of 5
following a purchase from 01/02/2019
I've been using it for a week now... and then nothing... my skin hasn't changed, I have very little acne, only occasional but no difference...
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Salomé R.
Rating: 2 out of 5
following a purchase from 31/01/2019
I am writing to you today about the sea salt scrub I ordered on January 31, 2019. The product seems to have had a problem; in fact, having ordered it before, I know it is easy to apply and exfoliates the skin effectively... unfortunately, the one I received today is dry, makes large chunks of product (glue-like texture) and is impossible to apply. I'm wondering if it has a defect, as I can't do anything with it. Would it be possible to get a refund or send me a new one? I'm sorry for this concern, but knowing your brand and the quality of your products (especially this one), I'm sure there is a problem. If you need more details or even pictures, I am willing to send them to you. I look forward to hearing from you, Sincerely, Salomé Rivière
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Sandy B.
Rating: 1 out of 5
following a purchase from 01/02/2019
Very late delivery! Article received more than a week later! And the customer service is not understanding and constantly puts the blame on the post office! No commercial gesture on their part for all that! I do not recommend their service!
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Megane R.
Rating: 2 out of 5
following a purchase from 01/02/2019
Leaves a soft skin but doesn't help my acne.
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Faïza D.
Rating: 2 out of 5
following a purchase from 01/02/2019
The soap was twisted and a little cracked.
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Soria C.
Rating: 2 out of 5
following a purchase from 31/01/2019
Not received at the place I wanted. As I have reduced mobility, I have to go to the farthest post office to pick up the parcel.
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Pauline M.
Rating: 2 out of 5
following a purchase from 31/01/2019
Texture at its best, but since I've been using it, pimples appear all over my face...
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Zoé L.
Rating: 1 out of 5
following a purchase from 29/01/2019
I didn't get what I ordered. And still no feedback from customer service
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Karen R.
Rating: 1 out of 5
following a purchase from 30/01/2019
Very disappointed with the effects of the facial peel on my skin, I sent an email to customer service and after 1 week I still have no response from them !!!!. Very disappointed
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