The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.
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Karima D.
Rating: 2 out of 5
following a purchase from 27/07/2023
I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!
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Marième B.
Rating: 3 out of 5
following a purchase from 26/07/2023
I like the packaging
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Caroline R.
Rating: 3 out of 5
following a purchase from 25/07/2023
I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.
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Alicia D.
Rating: 2 out of 5
following a purchase from 23/07/2023
Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.
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Manon M.
Rating: 3 out of 5
following a purchase from 21/07/2023
Impersonal parcel
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Nadia K.
Rating: 2 out of 5
following a purchase from 18/07/2023
The gift was missing, and the only compensation is a discount on a future purchase.
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Rébéca G.
Rating: 2 out of 5
following a purchase from 18/07/2023
I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!
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Sherley P.
Rating: 2 out of 5
following a purchase from 17/07/2023
Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...
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Célia F.
Rating: 2 out of 5
following a purchase from 13/07/2023
Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.
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Steve P.
Rating: 2 out of 5
following a purchase from 13/07/2023
Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.
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Marion L.
Rating: 3 out of 5
following a purchase from 12/07/2023
I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.
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Sandrine L.
Rating: 3 out of 5
following a purchase from 12/07/2023
Top notch but I'm just starting out, come back in a month.
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Yaelle O.
Rating: 2 out of 5
following a purchase from 10/07/2023
Good product. However, out of 5 products ordered, I only received 3, 2 are missing!
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Cindy V.
Rating: 3 out of 5
following a purchase from 16/06/2023
The brush loses all its bristles
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Schéra R.
Rating: 3 out of 5
following a purchase from 07/07/2023
The product looks really nice, but I think it's overpriced on the networks and the influencers say a lot of good things about it, even though it's just a soap enriched with tea extract and goat's milk - nothing extraordinary!
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Aicha L.
Rating: 3 out of 5
following a purchase from 09/07/2023
Really overpriced products!
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Elodie T.
Rating: 3 out of 5
following a purchase from 10/07/2023
Satisfied with the product as always, but the packaging is not very practical, the cap doesn't stay on at all times, it slips off and you can't see if there's any cream left in the jar.
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Sara A.
Rating: 2 out of 5
following a purchase from 06/07/2023
One of the products did not match my Order, can't wait to test what I received
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Patricia M.
Rating: 2 out of 5
following a purchase from 06/07/2023
Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.
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Sandrine B.
Rating: 3 out of 5
following a purchase from 04/07/2023
Hello, the day cream doesn't moisturize me much and stays sticky on my face. For the rest, the soap is perfect.
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Mathilde P.
Rating: 2 out of 5
following a purchase from 03/07/2023
The packaging of the product was all damaged, smashed on the ribs... not a great presentation!
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Jean-Michel L.
Rating: 3 out of 5
following a purchase from 03/07/2023
I've only received eight soaps out of nine orders, and I've notified the company without anyone contacting me to ask what happened.
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Mathilde I.
Rating: 2 out of 5
following a purchase from 01/07/2023
Incomplete order received
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Leclercq C.
Rating: 3 out of 5
following a purchase from 29/06/2023
Yes, I did receive my order with a product that leaked, so it was defective. I reported it and was asked to send photos of the products and the box, which I did the same day, except that today it's dead calm, no returns, so yes, this time I'm not satisfied with this order. Sincerely
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Kenny L.
Rating: 2 out of 5
following a purchase from 29/06/2023
The soap is not the same I used to order since 2022 but recently I just ordered the soap has become smaller and no longer has the same smell.
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Valerie L.
Rating: 3 out of 5
following a purchase from 28/06/2023
Hello, I find that this cream is not at all moisturizing, it pulls at my skin. On the other hand, I really like the soap. Sincerely
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Sonia F.
Rating: 2 out of 5
following a purchase from 24/06/2023
My parcel was supposedly delivered to my babysitter, which is not the case. I have made complaints and I am still told that the delivery has been made.
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Manon F.
Rating: 3 out of 5
following a purchase from 17/06/2023
Received in poor condition Torn cardboard box in letter box Torn precious cream box
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Mélinda Z.
Rating: 2 out of 5
following a purchase from 09/06/2023
I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.
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Lilyana M.
Rating: 2 out of 5
following a purchase from 12/06/2023
I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising
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Melanie R.
Rating: 2 out of 5
following a purchase from 10/06/2023
I'm missing the brush inside
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Emilie O.
Rating: 2 out of 5
following a purchase from 30/05/2023
I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.
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Rosalie B.
Rating: 2 out of 5
following a purchase from 06/06/2023
the products are great but the box I bought was out of stock and I still have no news even though I paid for it and have nothing.
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Fatima K.
Rating: 3 out of 5
following a purchase from 02/06/2023
Satisfied to see in the long term
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Soifia H.
Rating: 2 out of 5
following a purchase from 05/06/2023
I've only just started using the products, so no results yet, but I'm waiting to see what happens next.
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Samantha E.
Rating: 3 out of 5
following a purchase from 05/06/2023
Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢
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chloe T.
Rating: 3 out of 5
following a purchase from 27/05/2023
very long delivery times, often delayed
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Dalila A.
Rating: 3 out of 5
following a purchase from 01/06/2023
Fine
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Maud B.
Rating: 3 out of 5
following a purchase from 01/06/2023
Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.
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