Customer reviews of Pinup Secret

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Fanny M.

Rating: 2 out of 5

Published on 20/08/2023 à 13h38 following a purchase from 07/08/2023

Different soap. Some irritations

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Nikita C.

Rating: 3 out of 5

Published on 20/08/2023 à 10h49 following a purchase from 08/08/2023

I've been using pin up secret facials for almost 2 years and I'm really happy with the results, my face has fewer blemishes, I have a few pimples that come in sometimes but they go away quickly but otherwise I have practically no more blemishes that spoil my face. My face is clean and luminous since I've been using them and I don't even need to apply foundation when I go out...I'm really very satisfied and I think I'd use them for life. On the other hand, the price is a bit high despite the influencer promo codes.

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Elise P.

Rating: 3 out of 5

Published on 15/08/2023 à 16h58 following a purchase from 02/08/2023

Order received promptly within the time indicated,

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Corinne R.

Rating: 2 out of 5

Published on 15/08/2023 à 09h19 following a purchase from 31/07/2023

A product where the Pin-up secret label is half peeled off Another one leaked in the parcel And a 3rd one didn't have the transparent security sticker.

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Ludivine C.

Rating: 2 out of 5

Published on 14/08/2023 à 19h27 following a purchase from 26/07/2023

I ordered three copies of the oil-free cream and received 3 copies of the goat's milk soap. Although the latter is a very good product, it is not at all what I ordered. My email to warn of this error remains unanswered ..... I have finished my oil-free cream and cannot continue with the new one ..... I am extremely disappointed...

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Vanessa J.

Rating: 2 out of 5

Published on 14/08/2023 à 11h36 following a purchase from 02/08/2023

Excellent product

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Laurence L.

Rating: 3 out of 5

Published on 14/08/2023 à 06h52 following a purchase from 28/07/2023

satisfied

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Corinne L.

Rating: 3 out of 5

Published on 13/08/2023 à 06h52 following a purchase from 30/07/2023

I asked for home delivery, and I had to pick up my parcel at a Chronopost relay 12 kms from where I live.

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Isabelle D.

Rating: 3 out of 5

Published on 13/08/2023 à 00h11 following a purchase from 30/07/2023

Disappointed with my parcel I did not receive my precious cream but another product which I sent back.Still waiting to receive my precious cream.

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Gaëlle H.

Rating: 2 out of 5

Published on 12/08/2023 à 13h50 following a purchase from 31/07/2023

I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.

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Karima D.

Rating: 2 out of 5

Published on 09/08/2023 à 10h56 following a purchase from 27/07/2023

I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!

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Marième B.

Rating: 3 out of 5

Published on 07/08/2023 à 23h17 following a purchase from 26/07/2023

I like the packaging

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Caroline R.

Rating: 3 out of 5

Published on 06/08/2023 à 10h49 following a purchase from 25/07/2023

I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.

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Alicia D.

Rating: 2 out of 5

Published on 06/08/2023 à 10h45 following a purchase from 23/07/2023

Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.

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Manon M.

Rating: 3 out of 5

Published on 05/08/2023 à 12h51 following a purchase from 21/07/2023

Impersonal parcel

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Nadia K.

Rating: 2 out of 5

Published on 02/08/2023 à 13h52 following a purchase from 18/07/2023

The gift was missing, and the only compensation is a discount on a future purchase.

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Rébéca G.

Rating: 2 out of 5

Published on 31/07/2023 à 04h33 following a purchase from 18/07/2023

I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!

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Sherley P.

Rating: 2 out of 5

Published on 30/07/2023 à 13h57 following a purchase from 17/07/2023

Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...

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Célia F.

Rating: 2 out of 5

Published on 29/07/2023 à 13h05 following a purchase from 13/07/2023

Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.

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Steve P.

Rating: 2 out of 5

Published on 29/07/2023 à 11h03 following a purchase from 13/07/2023

Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.

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Marion L.

Rating: 3 out of 5

Published on 25/07/2023 à 12h09 following a purchase from 12/07/2023

I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.

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Sandrine L.

Rating: 3 out of 5

Published on 25/07/2023 à 10h58 following a purchase from 12/07/2023

Top notch but I'm just starting out, come back in a month.

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Yaelle O.

Rating: 2 out of 5

Published on 24/07/2023 à 12h03 following a purchase from 10/07/2023

Good product. However, out of 5 products ordered, I only received 3, 2 are missing!

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Cindy V.

Rating: 3 out of 5

Published on 22/07/2023 à 16h40 following a purchase from 16/06/2023

The brush loses all its bristles

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Schéra R.

Rating: 3 out of 5

Published on 22/07/2023 à 16h24 following a purchase from 07/07/2023

The product looks really nice, but I think it's overpriced on the networks and the influencers say a lot of good things about it, even though it's just a soap enriched with tea extract and goat's milk - nothing extraordinary!

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Aicha L.

Rating: 3 out of 5

Published on 22/07/2023 à 14h31 following a purchase from 09/07/2023

Really overpriced products!

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Elodie T.

Rating: 3 out of 5

Published on 22/07/2023 à 13h49 following a purchase from 10/07/2023

Satisfied with the product as always, but the packaging is not very practical, the cap doesn't stay on at all times, it slips off and you can't see if there's any cream left in the jar.

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Sara A.

Rating: 2 out of 5

Published on 19/07/2023 à 18h11 following a purchase from 06/07/2023

One of the products did not match my Order, can't wait to test what I received

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Patricia M.

Rating: 2 out of 5

Published on 19/07/2023 à 10h52 following a purchase from 06/07/2023

Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.

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Sandrine B.

Rating: 3 out of 5

Published on 17/07/2023 à 11h05 following a purchase from 04/07/2023

Hello, the day cream doesn't moisturize me much and stays sticky on my face. For the rest, the soap is perfect.

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Mathilde P.

Rating: 2 out of 5

Published on 17/07/2023 à 08h33 following a purchase from 03/07/2023

The packaging of the product was all damaged, smashed on the ribs... not a great presentation!

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Jean-Michel L.

Rating: 3 out of 5

Published on 16/07/2023 à 20h32 following a purchase from 03/07/2023

I've only received eight soaps out of nine orders, and I've notified the company without anyone contacting me to ask what happened.

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Mathilde I.

Rating: 2 out of 5

Published on 15/07/2023 à 16h12 following a purchase from 01/07/2023

Incomplete order received

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Leclercq C.

Rating: 3 out of 5

Published on 12/07/2023 à 10h49 following a purchase from 29/06/2023

Yes, I did receive my order with a product that leaked, so it was defective. I reported it and was asked to send photos of the products and the box, which I did the same day, except that today it's dead calm, no returns, so yes, this time I'm not satisfied with this order. Sincerely

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Kenny L.

Rating: 2 out of 5

Published on 12/07/2023 à 10h41 following a purchase from 29/06/2023

The soap is not the same I used to order since 2022 but recently I just ordered the soap has become smaller and no longer has the same smell.

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Valerie L.

Rating: 3 out of 5

Published on 11/07/2023 à 11h27 following a purchase from 28/06/2023

Hello, I find that this cream is not at all moisturizing, it pulls at my skin. On the other hand, I really like the soap. Sincerely

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Sonia F.

Rating: 2 out of 5

Published on 08/07/2023 à 11h49 following a purchase from 24/06/2023

My parcel was supposedly delivered to my babysitter, which is not the case. I have made complaints and I am still told that the delivery has been made.

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Manon F.

Rating: 3 out of 5

Published on 01/07/2023 à 15h00 following a purchase from 17/06/2023

Received in poor condition Torn cardboard box in letter box Torn precious cream box

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Mélinda Z.

Rating: 2 out of 5

Published on 26/06/2023 à 12h18 following a purchase from 09/06/2023

I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.

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Lilyana M.

Rating: 2 out of 5

Published on 25/06/2023 à 17h43 following a purchase from 12/06/2023

I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising

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