Customer reviews of Pinup Secret

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Isabelle M.

Rating: 2 out of 5

Published on 13/06/2023 à 11h18 following a purchase from 31/05/2023

The mask I ordered leaked during delivery. How can I exchange it?

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Laetitia V.

Rating: 3 out of 5

Published on 11/06/2023 à 13h43 following a purchase from 30/05/2023

I would have liked to have samples.

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Romane Q.

Rating: 2 out of 5

Published on 11/06/2023 à 10h42 following a purchase from 30/05/2023

Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.

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Céline S.

Rating: 3 out of 5

Published on 07/06/2023 à 12h09 following a purchase from 21/05/2023

Really great soap but very poorly rated oil-free cream, endocrine disruptor in the UV filter.

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Margot G.

Rating: 3 out of 5

Published on 06/06/2023 à 12h15 following a purchase from 24/05/2023

Very happy to have received the goat's milk soap. On the other hand, the moisturizing cream doesn't suit me at all and burns my skin. A bit disappointed, I love the brand so much.

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Manon M.

Rating: 3 out of 5

Published on 06/06/2023 à 05h19 following a purchase from 24/05/2023

A product was opened and I was given 24 hours after receipt of the parcel to send ALL the products, even though it was only one that was wrong (the reply to my email was 3 days later, so the deadline had already passed). The product's lid was open when I received the parcel.

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Fatima C.

Rating: 3 out of 5

Published on 05/06/2023 à 11h45 following a purchase from 23/05/2023

Not thrilled as I'm missing 3 products from the pack

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Anaïs V.

Rating: 3 out of 5

Published on 04/06/2023 à 15h27 following a purchase from 22/05/2023

Open product

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Karina D.

Rating: 2 out of 5

Published on 03/06/2023 à 10h52 following a purchase from 19/05/2023

Ok

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Emilie B.

Rating: 3 out of 5

Published on 03/06/2023 à 10h47 following a purchase from 19/05/2023

Fairly effective soap that works like a Marseille soap but dries the skin out a lot. Not worth the price

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Amanda Ashley L.

Rating: 3 out of 5

Published on 27/05/2023 à 15h00 following a purchase from 15/05/2023

I was disappointed with the wait to receive my package. My parcel remained x time in shipping. I had to call several times for them to investigate where my package was.

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MAÏNA M.

Rating: 3 out of 5

Published on 27/05/2023 à 13h27 following a purchase from 14/05/2023

I've just started using the soap. The lather is creamy and gives a clean feeling without tightening the skin once dry.

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Lyes O.

Rating: 3 out of 5

Published on 27/05/2023 à 10h58 following a purchase from 12/05/2023

I waited almost 2 weeks to receive my order, I wanted to offer it to someone but it was too late.

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Merouane S.

Rating: 3 out of 5

Published on 25/05/2023 à 06h11 following a purchase from 01/05/2023

The product is satisfactory, the customer service is not. After placing an order I received the wrong product by mistake, so I reported it. 2 solutions were proposed to me 2 weeks later after several exchanges: - 50% on the next order - sending a return label Result, after almost a month I still do not have the product I ordered because I did not have time to rectify their error. Too bad the customer service is not top notch. I like the product but I didn't like this last experience, I'm not sure I would recommend.

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Maria A.

Rating: 2 out of 5

Published on 24/05/2023 à 11h06 following a purchase from 11/05/2023

Order that had to be restarted more than 15 days after receiving it

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Ilham B.

Rating: 2 out of 5

Published on 23/05/2023 à 10h32 following a purchase from 09/05/2023

I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap

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Céline V.

Rating: 3 out of 5

Published on 22/05/2023 à 20h19 following a purchase from 08/05/2023

I did not receive exactly what I ordered.

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Rabia G.

Rating: 2 out of 5

Published on 22/05/2023 à 10h46 following a purchase from 09/05/2023

2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed

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Helene F.

Rating: 3 out of 5

Published on 21/05/2023 à 18h52 following a purchase from 08/05/2023

Time of reception much too long

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Christelle M.

Rating: 2 out of 5

Published on 21/05/2023 à 16h43 following a purchase from 08/05/2023

I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.

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Lison P.

Rating: 3 out of 5

Published on 21/05/2023 à 14h42 following a purchase from 30/04/2023

Some products were missing. Fortunately, the customer service is great and my products were finally sent to me.

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Mélanie M.

Rating: 3 out of 5

Published on 21/05/2023 à 13h46 following a purchase from 06/05/2023

There is an item missing from my package

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Cyrine C.

Rating: 3 out of 5

Published on 21/05/2023 à 10h44 following a purchase from 05/05/2023

The soap is perfect 👍 I love it on the other hand I have a problem with the moisturizer without oil, its packaging does not work well. I struggle every time to get a dab of cream.

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Estellia J.

Rating: 3 out of 5

Published on 17/05/2023 à 14h58 following a purchase from 28/04/2023

Nothing to say

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Gaelle G.

Rating: 3 out of 5

Published on 16/05/2023 à 17h09 following a purchase from 28/04/2023

I am missing a product and it is still not solved

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Hanane B.

Rating: 2 out of 5

Published on 16/05/2023 à 14h57 following a purchase from 01/05/2023

The soap caused me to have redness, pimples and irritation.

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Prescillia I.

Rating: 2 out of 5

Published on 16/05/2023 à 10h59 following a purchase from 03/05/2023

Unfortunately order received by half

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Fiona P.

Rating: 2 out of 5

Published on 10/05/2023 à 16h48 following a purchase from 20/04/2023

I asked for my products to be delivered to a relay near my home, and finally I was informed that the delivery was made about 50 km from my home. Following which I contact the customer service pin up who clears himself of the problem of delivery by saying that it does not manage this part there. After I had to report the error to the carriers myself, I was informed that the package would be delivered to the initial relay chosen. And in the end I had to go pick up my package in the neighboring city in times exceeded those planned.

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Anne-Marie R.

Rating: 2 out of 5

Published on 08/05/2023 à 12h28 following a purchase from 25/04/2023

I couldn't use either the exfoliator or the mask. As soon as I put it on my skin, it burned. I had to take it off. I was scarlet and my skin was burning.

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Françoise D.

Rating: 2 out of 5

Published on 07/05/2023 à 15h32 following a purchase from 22/04/2023

I placed an order and received it well. But there were some items missing so I reported it. I was told that they would send me back the forgotten items but again I received but still 1 item missing... disappointed!

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Maryna M.

Rating: 2 out of 5

Published on 06/05/2023 à 10h48 following a purchase from 23/04/2023

Null after sales service! The package was not prepared correctly and my order was missing a product! I paid for it! But it was a shame to put the blame on the delivery when I made it clear that it was impossible because the box was in perfect condition and the security tape was in perfect condition!

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Ryanath A.

Rating: 3 out of 5

Published on 01/05/2023 à 20h29 following a purchase from 18/04/2023

Satisfactory but when I ordered it there was the brush that I did not receive

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Linda D.

Rating: 3 out of 5

Published on 30/04/2023 à 17h41 following a purchase from 17/04/2023

This remains expensive

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Kenza M.

Rating: 3 out of 5

Published on 29/04/2023 à 12h36 following a purchase from 14/04/2023

I thought it was 2 products but there was only one and one thing to put on it

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Brigitte V.

Rating: 3 out of 5

Published on 29/04/2023 à 12h06 following a purchase from 16/04/2023

The mask was not closed properly so there was some around the jar but the soap was great

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Vinciane J.

Rating: 3 out of 5

Published on 29/04/2023 à 11h05 following a purchase from 15/04/2023

Usually I have no worries. But here the jar arrived and it was already opened, half of the cream had dried. I sent a message but got no answer. Very disappointed considering the prices!

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Eve P.

Rating: 2 out of 5

Published on 29/04/2023 à 10h53 following a purchase from 16/04/2023

The products are great, my skin is smoother, I have no imperfections and my pores are filled in. However, I'm taking stars off because of the brush: after a week of use, the hairs have all come off.

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Zainaba H.

Rating: 3 out of 5

Published on 26/04/2023 à 19h52 following a purchase from 12/04/2023

I ordered a pouch to transport the products and I did not receive it but the products are perfect

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Floriane G.

Rating: 3 out of 5

Published on 19/04/2023 à 07h16 following a purchase from 04/04/2023

There was one product missing that I still haven't received!

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Annabelle L.

Rating: 3 out of 5

Published on 17/04/2023 à 15h10 following a purchase from 04/04/2023

Usually very satisfied with my orders I came across a product where the pump does not work unfortunately I found a solution to use to get the product out anyway but I am a little disappointed I admit it does not remove the quality of your products I reassure you.

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