Customer reviews of Pinup Secret

9,3 /10

Based on 81 654 published reviews

5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 2 and 3 stars

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Melanie R.

Published on 24/06/2023 à 13h37 following a purchase from 10/06/2023

I'm missing the brush inside

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Emilie O.

Published on 20/06/2023 à 05h24 following a purchase from 30/05/2023

I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.

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Rosalie B.

Published on 19/06/2023 à 21h48 following a purchase from 06/06/2023

the products are great but the box I bought was out of stock and I still have no news even though I paid for it and have nothing.

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Fatima K.

Published on 18/06/2023 à 20h22 following a purchase from 02/06/2023

Satisfied to see in the long term

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Soifia H.

Published on 18/06/2023 à 13h06 following a purchase from 05/06/2023

I've only just started using the products, so no results yet, but I'm waiting to see what happens next.

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Samantha E.

Published on 18/06/2023 à 12h00 following a purchase from 05/06/2023

Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢

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Chloe T.

Published on 18/06/2023 à 10h37 following a purchase from 27/05/2023

very long delivery times, often delayed

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Dalila A.

Published on 16/06/2023 à 08h20 following a purchase from 01/06/2023

Fine

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Maud B.

Published on 14/06/2023 à 15h49 following a purchase from 01/06/2023

Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.

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Isabelle M.

Published on 13/06/2023 à 11h18 following a purchase from 31/05/2023

The mask I ordered leaked during delivery. How can I exchange it?

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Laetitia V.

Published on 11/06/2023 à 13h43 following a purchase from 30/05/2023

I would have liked to have samples.

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Romane Q.

Published on 11/06/2023 à 10h42 following a purchase from 30/05/2023

Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.

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Céline S.

Published on 07/06/2023 à 12h09 following a purchase from 21/05/2023

Really great soap but very poorly rated oil-free cream, endocrine disruptor in the UV filter.

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Margot G.

Published on 06/06/2023 à 12h15 following a purchase from 24/05/2023

Very happy to have received the goat's milk soap. On the other hand, the moisturizing cream doesn't suit me at all and burns my skin. A bit disappointed, I love the brand so much.

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Manon M.

Published on 06/06/2023 à 05h19 following a purchase from 24/05/2023

A product was opened and I was given 24 hours after receipt of the parcel to send ALL the products, even though it was only one that was wrong (the reply to my email was 3 days later, so the deadline had already passed). The product's lid was open when I received the parcel.

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Fatima C.

Published on 05/06/2023 à 11h45 following a purchase from 23/05/2023

Not thrilled as I'm missing 3 products from the pack

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Anaïs V.

Published on 04/06/2023 à 15h27 following a purchase from 22/05/2023

Open product

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Karina D.

Published on 03/06/2023 à 10h52 following a purchase from 19/05/2023

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Emilie B.

Published on 03/06/2023 à 10h47 following a purchase from 19/05/2023

Fairly effective soap that works like a Marseille soap but dries the skin out a lot. Not worth the price

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Amanda Ashley L.

Published on 27/05/2023 à 15h00 following a purchase from 15/05/2023

I was disappointed with the wait to receive my package. My parcel remained x time in shipping. I had to call several times for them to investigate where my package was.

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Maïna M.

Published on 27/05/2023 à 13h27 following a purchase from 14/05/2023

I've just started using the soap. The lather is creamy and gives a clean feeling without tightening the skin once dry.

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Lyes O.

Published on 27/05/2023 à 10h58 following a purchase from 12/05/2023

I waited almost 2 weeks to receive my order, I wanted to offer it to someone but it was too late.

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Merouane S.

Published on 25/05/2023 à 06h11 following a purchase from 01/05/2023

The product is satisfactory, the customer service is not. After placing an order I received the wrong product by mistake, so I reported it. 2 solutions were proposed to me 2 weeks later after several exchanges: - 50% on the next order - sending a return label Result, after almost a month I still do not have the product I ordered because I did not have time to rectify their error. Too bad the customer service is not top notch. I like the product but I didn't like this last experience, I'm not sure I would recommend.

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Maria A.

Published on 24/05/2023 à 11h06 following a purchase from 11/05/2023

Order that had to be restarted more than 15 days after receiving it

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Ilham B.

Published on 23/05/2023 à 10h32 following a purchase from 09/05/2023

I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap

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Céline V.

Published on 22/05/2023 à 20h19 following a purchase from 08/05/2023

I did not receive exactly what I ordered.

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Rabia G.

Published on 22/05/2023 à 10h46 following a purchase from 09/05/2023

2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed

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Helene F.

Published on 21/05/2023 à 18h52 following a purchase from 08/05/2023

Time of reception much too long

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Christelle M.

Published on 21/05/2023 à 16h43 following a purchase from 08/05/2023

I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.

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Lison P.

Published on 21/05/2023 à 14h42 following a purchase from 30/04/2023

Some products were missing. Fortunately, the customer service is great and my products were finally sent to me.

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Mélanie M.

Published on 21/05/2023 à 13h46 following a purchase from 06/05/2023

There is an item missing from my package

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Cyrine C.

Published on 21/05/2023 à 10h44 following a purchase from 05/05/2023

The soap is perfect 👍 I love it on the other hand I have a problem with the moisturizer without oil, its packaging does not work well. I struggle every time to get a dab of cream.

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Estellia J.

Published on 17/05/2023 à 14h58 following a purchase from 28/04/2023

Nothing to say

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Gaelle G.

Published on 16/05/2023 à 17h09 following a purchase from 28/04/2023

I am missing a product and it is still not solved

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Hanane B.

Published on 16/05/2023 à 14h57 following a purchase from 01/05/2023

The soap caused me to have redness, pimples and irritation.

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Prescillia I.

Published on 16/05/2023 à 10h59 following a purchase from 03/05/2023

Unfortunately order received by half

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Fiona P.

Published on 10/05/2023 à 16h48 following a purchase from 20/04/2023

I asked for my products to be delivered to a relay near my home, and finally I was informed that the delivery was made about 50 km from my home. Following which I contact the customer service pin up who clears himself of the problem of delivery by saying that it does not manage this part there. After I had to report the error to the carriers myself, I was informed that the package would be delivered to the initial relay chosen. And in the end I had to go pick up my package in the neighboring city in times exceeded those planned.

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Anne-Marie R.

Published on 08/05/2023 à 12h28 following a purchase from 25/04/2023

I couldn't use either the exfoliator or the mask. As soon as I put it on my skin, it burned. I had to take it off. I was scarlet and my skin was burning.

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Françoise D.

Published on 07/05/2023 à 15h32 following a purchase from 22/04/2023

I placed an order and received it well. But there were some items missing so I reported it. I was told that they would send me back the forgotten items but again I received but still 1 item missing... disappointed!

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Maryna M.

Published on 06/05/2023 à 10h48 following a purchase from 23/04/2023

Null after sales service! The package was not prepared correctly and my order was missing a product! I paid for it! But it was a shame to put the blame on the delivery when I made it clear that it was impossible because the box was in perfect condition and the security tape was in perfect condition!

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