Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 2 and 3 stars

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Laura G.
Rating: 2 out of 5
following a purchase from 01/11/2022
Nothing extraordinary, soap that smells a bit like arnica
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Ali B.
Rating: 2 out of 5
following a purchase from 31/10/2022
I am really disappointed because the product has been damaged.
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Océane G.
Rating: 2 out of 5
following a purchase from 29/10/2022
Package delivered to a relay point 15 kilometers from the one requested
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Jean Luc F.
Rating: 3 out of 5
following a purchase from 30/10/2022
The handle of the brush is damaged quickly the wood breaks disappointed especially for 8euros
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Estelle M.
Rating: 3 out of 5
following a purchase from 30/10/2022
The new packaging is nicer than the old one. Only one big problem, my glass cream lotion is broken. I was able to salvage what I could but only 1/3 of the product. I would have preferred plastic.
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Tiziana A.
Rating: 2 out of 5
following a purchase from 27/10/2022
Incomplete package
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Julie B.
Rating: 3 out of 5
following a purchase from 23/10/2022
Very pleased with the soap and cream without oil but very disappointed with the smell of soap I am not a fan
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Mélissa M.
Rating: 3 out of 5
following a purchase from 21/10/2022
Good product, I don't have enough time to see if it really works well. Order took a little while to arrive but conforms.
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Justine C.
Rating: 2 out of 5
following a purchase from 23/10/2022
No particular change on my skin.
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Françoise H.
Rating: 3 out of 5
following a purchase from 14/10/2022
The soap is great but the cream without palm oil is not well noted
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Sandrine T.
Rating: 3 out of 5
following a purchase from 16/10/2022
For the soap as usual great! But the cream had to change its formula because my daughter, who has been using it for a long time but had the glass bottle, ended up with patches on her face! I am disappointed this cream was perfect for her skin but something has changed...
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Julie L.
Rating: 2 out of 5
following a purchase from 15/10/2022
My package arrived wet. Products opened
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Rosaria M.
Rating: 3 out of 5
following a purchase from 13/10/2022
There are always problems in customs because the package does not contain the invoices
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India D.
Rating: 3 out of 5
following a purchase from 10/10/2022
Order that takes much longer than before. Excessive customs fees! Superb product quality
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Jennifer M.
Rating: 2 out of 5
following a purchase from 08/10/2022
I did not receive the package and still no news of the suite
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Florence D.
Rating: 2 out of 5
following a purchase from 11/10/2022
I did not receive the right products
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Sandy G.
Rating: 2 out of 5
following a purchase from 08/10/2022
face cream does not give me the expected effect! I don't like the smell, I have the impression that the cream has gone bad! And I have a lot of small buttons that I did not have.
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Odile G.
Rating: 3 out of 5
following a purchase from 08/10/2022
Newly used solid soap. Convenient to use as a cleansing mask. Wait a few days to see if it has a positive effect on my skin
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Raymonde N.
Rating: 2 out of 5
following a purchase from 10/10/2022
Great
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Julie R.
Rating: 3 out of 5
following a purchase from 11/10/2022
Last order was disappointing. For an important event I was waiting for my products. Error with them, the order arrives incomplete. I ask for a commercial gesture, I would have expected an additional product. "Exceptionally" they made a commercial gesture: a brush. Moué :-(
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Laura C.
Rating: 2 out of 5
following a purchase from 09/10/2022
Very happy with the products. On the other hand error on my order and too long at the level of the SAV... I still did not receive the product which I waited...
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Emilie B.
Rating: 2 out of 5
following a purchase from 02/10/2022
Hello I received half of my order and one week after and 3 emails, I still have neither my missing products nor my refund. They ask me for pictures of the package and the products .......Complicated!!!
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Élodie M.
Rating: 3 out of 5
following a purchase from 06/10/2022
The mist not top I had not seen that it was mist when I ordered... I prefer the cream
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Celine M.
Rating: 2 out of 5
following a purchase from 06/10/2022
Hello I am so disappointed I received the soap in a thousand pieces!!!
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Maëva C.
Rating: 3 out of 5
following a purchase from 06/10/2022
Super soap I love its really very effective
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Sarah A.
Rating: 2 out of 5
following a purchase from 05/10/2022
I did not receive all my order...
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Stephanie S.
Rating: 2 out of 5
following a purchase from 05/10/2022
Order difficult to cancel. Refunds that drag on and prices in pharmacy cheaper than on website 👌
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Keila F.
Rating: 3 out of 5
following a purchase from 04/10/2022
For the moment I am quite happy. I'm waiting to see the long term results.
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Cyrielle R.
Rating: 2 out of 5
following a purchase from 30/09/2022
Fast and careful delivery, however the products do not suit me, the soap + cream does not attenuate my imperfections and leaves a greasy film on my skin, I stopped using it. Too bad considering the price.
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Sophie D.
Rating: 3 out of 5
following a purchase from 30/09/2022
Items in poor condition.
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Julie C.
Rating: 3 out of 5
following a purchase from 04/10/2022
Error on the order: 1 product received instead of 2. Responsive customer service. 2nd product sent back within a week.
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Flora L.
Rating: 3 out of 5
following a purchase from 03/10/2022
Top soap but very expensive product 26 e...
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Émilie D.
Rating: 3 out of 5
following a purchase from 29/09/2022
I was charged twice.
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Isabelle M.
Rating: 3 out of 5
following a purchase from 23/09/2022
You should not place an order when there are promo codes or French days because they are overwhelmed and therefore you receive the order after 15 days. Too high prices too
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Élodie B.
Rating: 2 out of 5
following a purchase from 25/09/2022
Delivery error Still waiting for a response
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Sabrina B.
Rating: 2 out of 5
following a purchase from 24/09/2022
Disappointed the goat milk soap dries the skin too much
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Gaëlle S.
Rating: 3 out of 5
following a purchase from 23/09/2022
Not yet used but for the package no problem
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Sandra G.
Rating: 2 out of 5
following a purchase from 23/09/2022
the products do not smell good
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Sendra R.
Rating: 3 out of 5
following a purchase from 21/09/2022
I had to call again to get news about my order
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Stéphanie G.
Rating: 3 out of 5
following a purchase from 19/09/2022
1 of my products arrived half empty
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