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B
Rating: 2 out of 5
A product was forgotten in my order
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
Order error
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M
Rating: 2 out of 5
Unfortunately, my serum was empty and dried out...
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S
Rating: 2 out of 5
No German explanation
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O
Rating: 2 out of 5
I bought the 2 soaps, the exfoliant and the cream and my skin has bumps and is red. Very disappointed given the promises and the price.
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V
Rating: 2 out of 5
This product does not live up to its promises
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G
Rating: 2 out of 5
I have not received my package yet
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C
Rating: 2 out of 5
I am disappointed with the products! And on top of that, the same thing was put twice on one product, I would not recommend!
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R
Rating: 2 out of 5
The delivery took a long time, the shipping was relatively expensive and then I had to pick up the delivery myself in a shop that was quite far away... Otherwise, the shipping would have become even more expensive.
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U
Rating: 2 out of 5
Product super. Delivery not as desired and expected. Despite the surcharge for delivery to the home address, the package was delivered to a parcel shop. Very annoying.
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M
Rating: 2 out of 5
Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples
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D
Rating: 3 out of 5
Shipping with DPD is difficult, as a pickup from the external carrier was hardly possible. The carrier has a note on his door where he has adjusted the opening hours. They are reduced to a minimum, so there is hardly a chance to pick up your package.
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M
Rating: 2 out of 5
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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H
Rating: 3 out of 5
Unfortunately, I accidentally ordered an item that I had only looked at before. I wanted the other 2 items.
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S
Rating: 2 out of 5
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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C
Rating: 2 out of 5
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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E
Rating: 2 out of 5
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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A
Rating: 3 out of 5
The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.
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R
Rating: 3 out of 5
Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good
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N
Rating: 2 out of 5
Soap arrived broken
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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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C
Rating: 3 out of 5
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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S
Rating: 2 out of 5
The site is great but the products do not suit me
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S
Rating: 2 out of 5
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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P
Rating: 3 out of 5
The pump of the oil-free moisturizing cream does not work
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S
Rating: 2 out of 5
A purchased product was missing
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S
Rating: 2 out of 5
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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C
Rating: 2 out of 5
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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C
Rating: 3 out of 5
The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.
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D
Rating: 2 out of 5
My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.
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S
Rating: 2 out of 5
Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs
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L
Rating: 3 out of 5
I think it's not suitable for the issue of hormonal acne, the soap is still great but I tried the creams and scrub, I'm not a fan
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S
Rating: 3 out of 5
I would have given more but I'm a bit disappointed, I received my order but with my promo code I was supposed to get a free product which I did not receive in my package, so a bit disappointed
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J
Rating: 3 out of 5
Products like goat milk soap in 70g are never in stock, I had to pay more for the 120g and yet waited more than 1 month
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T
Rating: 2 out of 5
The turmeric mask completely irritated my face
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M
Rating: 3 out of 5
One product out of 2 had a defect I can't use the cream properly, the pump doesn't work ...
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C
Rating: 2 out of 5
My package has arrived at the pickup point but I cannot collect it, the pickup point is closed. As of today, I still do not have my order......
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A
Rating: 3 out of 5
The article is great, but the processing of the order process is not good. The home address is simply not taken over despite being provided.
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L
Rating: 2 out of 5
Sorry to inform you that I received an incomplete order. I did not receive the soap box
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I
Rating: 3 out of 5
I'm very satisfied with the product. It's just too expensive.
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