The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Product super. Delivery not as desired and expected. Despite the surcharge for delivery to the home address, the package was delivered to a parcel shop. Very annoying.
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Marie S.
Rating: 2 out of 5
following a purchase from 28/12/2025
Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples
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Diana B.
Rating: 3 out of 5
following a purchase from 11/12/2025
Shipping with DPD is difficult, as a pickup from the external carrier was hardly possible. The carrier has a note on his door where he has adjusted the opening hours. They are reduced to a minimum, so there is hardly a chance to pick up your package.
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Merle S.
Rating: 2 out of 5
following a purchase from 11/12/2025
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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Heike P.
Rating: 3 out of 5
following a purchase from 30/11/2025
Unfortunately, I accidentally ordered an item that I had only looked at before. I wanted the other 2 items.
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Saskia B.
Rating: 2 out of 5
following a purchase from 28/11/2025
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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Claudia P.
Rating: 2 out of 5
following a purchase from 26/11/2025
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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Elisabeth L.
Rating: 2 out of 5
following a purchase from 26/11/2025
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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Anja T.
Rating: 3 out of 5
following a purchase from 18/11/2025
The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.
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Ragni P.
Rating: 3 out of 5
following a purchase from 19/11/2025
Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good
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Natalia T.
Rating: 2 out of 5
following a purchase from 01/11/2025
Soap arrived broken
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Nina G.
Rating: 2 out of 5
following a purchase from 31/10/2025
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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Cécile M.
Rating: 3 out of 5
following a purchase from 02/11/2025
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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Sonia M.
Rating: 2 out of 5
following a purchase from 31/10/2025
The site is great but the products do not suit me
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Silvana T.
Rating: 2 out of 5
following a purchase from 29/10/2025
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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Pauline D.
Rating: 3 out of 5
following a purchase from 28/10/2025
The pump of the oil-free moisturizing cream does not work
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Sabrina B.
Rating: 2 out of 5
following a purchase from 03/10/2025
A purchased product was missing
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Sofia R.
Rating: 2 out of 5
following a purchase from 21/10/2025
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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Cassandra W.
Rating: 2 out of 5
following a purchase from 20/10/2025
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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Charlotte B.
Rating: 3 out of 5
following a purchase from 08/10/2025
The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.
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Dorothee J.
Rating: 2 out of 5
following a purchase from 04/10/2025
My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.
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Simone M.
Rating: 2 out of 5
following a purchase from 03/10/2025
Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs
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Leila T.
Rating: 3 out of 5
following a purchase from 04/10/2025
I think it's not suitable for the issue of hormonal acne, the soap is still great but I tried the creams and scrub, I'm not a fan
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Sonia A.
Rating: 3 out of 5
following a purchase from 05/10/2025
I would have given more but I'm a bit disappointed, I received my order but with my promo code I was supposed to get a free product which I did not receive in my package, so a bit disappointed
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Johanna B.
Rating: 3 out of 5
following a purchase from 22/09/2025
Products like goat milk soap in 70g are never in stock, I had to pay more for the 120g and yet waited more than 1 month
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Tania P.
Rating: 2 out of 5
following a purchase from 25/09/2025
The turmeric mask completely irritated my face
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Margaux L.
Rating: 3 out of 5
following a purchase from 22/09/2025
One product out of 2 had a defect I can't use the cream properly, the pump doesn't work ...
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Ceyda U.
Rating: 2 out of 5
following a purchase from 21/09/2025
My package has arrived at the pickup point but I cannot collect it, the pickup point is closed. As of today, I still do not have my order......
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Anni B.
Rating: 3 out of 5
following a purchase from 20/09/2025
The article is great, but the processing of the order process is not good. The home address is simply not taken over despite being provided.
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Limam R.
Rating: 2 out of 5
following a purchase from 20/09/2025
Sorry to inform you that I received an incomplete order. I did not receive the soap box
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Ilka O.
Rating: 3 out of 5
following a purchase from 10/09/2025
I'm very satisfied with the product. It's just too expensive.
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Saskia B.
Rating: 3 out of 5
following a purchase from 11/07/2025
The products are good and I have been buying them for years. However, a lot has changed in the last year. The packaging has been changed, the pump no longer works well. Furthermore, incorrect products are regularly delivered and the customer service is rude, with the extra effort falling on the customer, and the customer service does not offer any compensation on its own. When a company repeatedly makes mistakes, the customer should not have to suffer on multiple levels.
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Jasmin K.
Rating: 3 out of 5
following a purchase from 22/08/2025
One of the three products is unfortunately not suitable for me, otherwise I am satisfied.
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Frederike C.
Rating: 3 out of 5
following a purchase from 18/07/2025
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VERGEROLLE L.
Rating: 3 out of 5
following a purchase from 15/07/2025
10/10
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Larissa P.
Rating: 2 out of 5
following a purchase from 08/07/2025
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Melanie P.
Rating: 2 out of 5
following a purchase from 08/07/2025
The packaging was crumpled and I find it bad that you have to pay 2 euros more for home delivery. The product, however, is great and worth every cent!
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Karena N.
Rating: 2 out of 5
following a purchase from 08/07/2025
Delivery took way too long
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Melanie S.
Rating: 3 out of 5
following a purchase from 08/07/2025
Unfortunately, the soaps arrived crushed. The function is the same, but it doesn't look nice. And I have a lot of crumbs in my hand. Not suitable for gifting either.
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CHRISTIANE P.
Rating: 3 out of 5
following a purchase from 08/07/2025
Perfect RAS
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