The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
For this order I am dissatisfied. I ordered 2 bottles of Jardin f'Eden Mist, the caps were not completely screwed on and one was a little empty in its packaging. I made a complaint. They asked me for a photo, I sent the photo of the packaging softened by the liquid that had run out but since then radio silence. Note to self...this is an influencer product!!!
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Nikita C.
Rating: 3 out of 5
following a purchase from 07/09/2022
The treatments are really great and work too well but they are expensive
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Valerie B.
Rating: 3 out of 5
following a purchase from 07/09/2022
Received a broken pot. Otherwise I am satisfied with the products
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Dijana S.
Rating: 2 out of 5
following a purchase from 07/09/2022
Too early to say if the products work, it's been two weeks and still no results.
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Mathilde B.
Rating: 3 out of 5
following a purchase from 06/09/2022
The composition of the oil-free cream is not good for your health .... To review
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Fouznat S.
Rating: 2 out of 5
following a purchase from 03/09/2022
I've been using the soap for a few days now but I haven't seen any results yet.
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Charlene B.
Rating: 2 out of 5
following a purchase from 05/09/2022
I had to pick it up at the post office even though we were at home on the day of delivery!
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Josiane A.
Rating: 2 out of 5
following a purchase from 04/09/2022
I did not get my order back I would like a refund thank you. I have changed my mind
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Fanny F.
Rating: 3 out of 5
following a purchase from 04/09/2022
Good soap. Too bad for the soft exfoliating care which is too soft it looks like a cream.
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Jamila C.
Rating: 2 out of 5
following a purchase from 02/09/2022
I prefer the old packaging. I find the cream without the oil too does not make any effect.
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Amina H.
Rating: 3 out of 5
following a purchase from 31/08/2022
A decent cream. I was still attached to the oil-free cream in the glass bottle. I don't know if it's the same cream in another packaging because the effect is different.
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Helene R.
Rating: 2 out of 5
following a purchase from 29/08/2022
I have even more pimples than before
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Christina D.
Rating: 3 out of 5
following a purchase from 31/08/2022
I made mail concerning my order which misses my (goat's milk soap) in my parcel and I did not have return but which concerns the products I adore I would recommend it cordially
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Marine J.
Rating: 2 out of 5
following a purchase from 21/08/2022
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Virginie M.
Rating: 2 out of 5
following a purchase from 29/08/2022
This is not my first time ordering but my last experience was disappointing. I'm not talking about the quality of the products which I love, I'm talking about the customer service. On my last order, I was missing a product. I immediately reported it. I called back a week later. It's been 10 days and I have no answer, no refund, no return. Disappointed.
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Delphine A.
Rating: 3 out of 5
following a purchase from 29/08/2022
I'm quite happy with the result but I'm still waiting to see how it evolves
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Aurélie M.
Rating: 3 out of 5
following a purchase from 28/08/2022
My skin is smoother since 2 weeks but the pimples are still there and others have arrived
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Madeleine M.
Rating: 2 out of 5
following a purchase from 28/08/2022
Nothing to say about the delivery, which was fast. First try of pin up secret products and I am quite disappointed, I do not like the consistency of the exfoliating care, it rinses badly and leaves a feeling of greasy skin.
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Zahra B.
Rating: 2 out of 5
following a purchase from 25/08/2022
I asked for home delivery and it was delivered to the post office !!!! I have tried the cream and I think it's great, but I haven't tried the soap yet.
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Virginie C.
Rating: 2 out of 5
following a purchase from 22/08/2022
Does not suit my skin. I have a bad reaction to soap. On the other hand, I like the oil-free cream and it moisturizes well.
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Fadela L.
Rating: 2 out of 5
following a purchase from 20/08/2022
I am very disappointed with the new packaging and I have the impression that the creams have changed too. It's not the same texture anymore!
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KARINE I.
Rating: 2 out of 5
following a purchase from 14/08/2022
Disappointed with this order. The packaging of the Secret de Velours body cream was poorly done and not verified with the shipment of the order. The result was that the cream was spilled into the bubble wrap. I am waiting for a discount to be able to place another order; the delay to get a promotional code in compensation is still long (I have been waiting for 4 working days). I hope to get at least 50 or 60%. As for the other products, I'm fine. I would like to point out that this is not my first order at Pin Up Secret and that it's the first time it happened to me.
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Julie M.
Rating: 3 out of 5
following a purchase from 29/07/2022
Strong odor not pleasant but applies well to the skin
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JOSEPHINE C.
Rating: 3 out of 5
following a purchase from 11/08/2022
Hello, I have received my package, I would have liked to receive it directly in my mailbox than to go in a relay to recover it.
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Killian V.
Rating: 3 out of 5
following a purchase from 11/08/2022
Parcel ripped out of the mailbox, great products though
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Celine P.
Rating: 2 out of 5
following a purchase from 11/08/2022
Still conquered by the soap but unfortunately on one of the two products was not the one I had ordered. Moreover I have to send back mine first and then wait for the other one while the error is not of my doing 😔 In short I wait to see the second product
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Angéla C.
Rating: 3 out of 5
following a purchase from 10/08/2022
Fast reception, cream without oil just great because does not make the skin greasy at all, me who does not support any soap... that is perfect, now to see its effectiveness for acne.
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Maureen S.
Rating: 2 out of 5
following a purchase from 05/08/2022
Very disappointed my tube of cream had sunk with the heat it was emptied in the package and there is not even 20% of the content in the bottle
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Patricia K.
Rating: 2 out of 5
following a purchase from 06/07/2022
The product ordered Secret teint précieux did not suit my skin (irritation and pimples). Too bad
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Karolina S.
Rating: 2 out of 5
following a purchase from 04/08/2022
Speed ok Product moldy: wet mask the smell of mold, the cream the smell of mold.... They sent me back the mask, but I placed the order mainly for the face cream .... In short, money lost ...
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Gwen P.
Rating: 3 out of 5
following a purchase from 03/08/2022
Perfect packaging, but the texture of the body cream reminds me of grease and no smell comes out. Disappointed as well for the foot cream. The soap remains the best product!
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Anaïs Yvonne M.
Rating: 3 out of 5
following a purchase from 29/07/2022
I placed my order for more than 50e of purchase and I paid anyway the expenses of sending And for the reception of the parcel I had to pay again 29e with the factor
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Saleja B.
Rating: 2 out of 5
following a purchase from 29/07/2022
Since my order my email address is invaded by advertising mail from all sides
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Judith B.
Rating: 3 out of 5
following a purchase from 27/07/2022
I use mainly the soap which I find very good. On the other hand I think that pin UP secret did not understand the principle to reduce its waste we pass from a simple plastic film to a plastic film plus cardboard and that for all the products
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Camille M.
Rating: 2 out of 5
following a purchase from 25/07/2022
I am still waiting for a complaint about a defect when I received my package. (product having leaked). Sincerely, Camille
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Elhame E.
Rating: 2 out of 5
following a purchase from 26/07/2022
I was happy to order from pinup again, the big drawback is the condition of the products when receiving the package! The boxes were in poor condition with leaked product ... cardboard packaging products damaged ... to offer it was lost. The quality of delivery has deteriorated, too bad!
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Emilie V.
Rating: 3 out of 5
following a purchase from 23/07/2022
Invoiced 4.99 euros to receive my comma in 48-72h but received in 5 days! Disappointed with the delay compared to the price
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Emilie J.
Rating: 3 out of 5
following a purchase from 19/07/2022
The products for the moment I am testing them but the delivery I always put my home but on the package there is the address of the post office of my city, I live at the post office me?
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Asmaa Z.
Rating: 2 out of 5
following a purchase from 18/07/2022
Packaging to be reviewed !!! Product does not come out of the bottle. Soap that I recommend
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Sandrine R.
Rating: 3 out of 5
following a purchase from 19/07/2022
one of the products to leak during transport. damage
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