The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Product missing from the order (forgotten during preparation) instead of sending it back to me immediately...offer to buy a product so that it can be sent back to me...with a promotional code...
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Pascale C.
Rating: 3 out of 5
following a purchase from 08/01/2025
Every other product of good quality
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Mary-Ann M.
Rating: 3 out of 5
following a purchase from 15/01/2025
My oil-free cream is not liquid and is unusable 😅
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Jenna O.
Rating: 2 out of 5
following a purchase from 09/01/2025
I did not receive my order in full, some products are missing and the worst thing is that I am asked to place a new order in order to receive what is missing in addition to a new purchase.
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Daniela P.
Rating: 3 out of 5
following a purchase from 16/01/2025
The scent is very pleasant, but the soap dries out my face.
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Amira B.
Rating: 3 out of 5
following a purchase from 22/01/2025
Soap is too dry and stings the eyes
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Iris P.
Rating: 2 out of 5
following a purchase from 20/01/2025
Delivery with DPD was a disaster.
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Virginie B.
Rating: 2 out of 5
following a purchase from 17/01/2025
I am half satisfied with my purchase...... I was able to take back my pin up secret soap which is top and the radiance booster soap 😊✨️ On the other hand I was enthusiastic about staying there cream without oil but the pump doesn't work....devoir deviser and take the cream with the stem 🙁😟 Would you have a solution? All in all I really like the brand and the products are topissimes
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Peter H.
Rating: 2 out of 5
following a purchase from 14/01/2025
The product is good, but the ordering process is really poor. The fact that nowadays the password used is sent unencrypted by e-mail is grossly negligent and should be punished!!!
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Evelyne B.
Rating: 3 out of 5
following a purchase from 11/01/2025
I chose so because if I remember (had several orders) the tracking was not so the burner but it was in the delivery time :-) so far I could not use the soap yet must still wait
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Vanessa A.
Rating: 2 out of 5
following a purchase from 07/01/2025
Extremely long delivery time
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Vanessa P.
Rating: 2 out of 5
following a purchase from 03/01/2025
The products themselves really great, I had applied a discount code in the shopping cart but then supposedly was no longer valid ... Funny that you could still use it though...it annoyed me a bit
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Julia S.
Rating: 2 out of 5
following a purchase from 29/12/2024
Delivery takes too long and I received the wrong product
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Christina B.
Rating: 3 out of 5
following a purchase from 27/12/2024
The order took a little longer, but that was probably because I ordered just before New Year's Eve. That's why I didn't find the slightly longer delivery time quite so bad. What does bother me, however, is that you can only order the parcel to a DPD pick-up store and not directly to your home. I don't think that's appropriate in the year 2024.
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Daniela S.
Rating: 3 out of 5
following a purchase from 18/12/2024
I like buying the goat's milk soap but DPD may not be the best choice for delivery. I ordered before Christmas and my parcel has been at my local parcel delivery center for almost a week
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Carolin F.
Rating: 3 out of 5
following a purchase from 19/12/2024
I have ordered many times and am satisfied with the product itself. But it was advertised that if you order, you get the same product again for free. So I ordered at the regular price but only received one product. It's a shame that something is advertised and then not fulfilled. Unfortunately, I feel a bit cheated.
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Ilka C.
Rating: 3 out of 5
following a purchase from 14/12/2024
What I ordered arrived. It wasn't quick, but I don't think that's important. You could make users aware of the fragrance of these products! Personally, I don't find it appealing. Otherwise, the products do what they are supposed to do very well!
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Luisa R.
Rating: 3 out of 5
following a purchase from 05/12/2024
The product is top - unfortunately a delivery time of up to 3 weeks. 🙄
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Nico S.
Rating: 3 out of 5
following a purchase from 03/12/2024
The products are very good but the shipping, especially for special offers, leaves a lot to be desired.
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Meike S.
Rating: 3 out of 5
following a purchase from 03/12/2024
Hello, I have been waiting for goods! Responded to request. Good day
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Roman B.
Rating: 3 out of 5
following a purchase from 29/11/2024
Delivery time too long, the product itself is great!
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Isa-Rosalie K.
Rating: 2 out of 5
following a purchase from 03/12/2024
Had extremely painful skin afterwards, severe redness and dry patches
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Nadine W.
Rating: 2 out of 5
following a purchase from 28/11/2024
The delivery with dpd is the biggest crap and that you can only have it delivered to your home for more shipping costs is also crap ... the delivery place I chose just gave my package back to dpd and now it is in the stars whether I will get my soap or not.
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Claudia V.
Rating: 3 out of 5
following a purchase from 01/12/2024
A delivery time of 3 weeks for a bar of soap is quite long
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Anja M.
Rating: 3 out of 5
following a purchase from 03/12/2024
Unfortunately too high shipping costs, only cheaper to pick up in the store! Quite unfavorable!
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Jeanny K.
Rating: 3 out of 5
following a purchase from 29/11/2024
Instead of delivery within 48 hours, I waited two weeks for it. The result of the skin is still pending. But I am already very excited.
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Melina W.
Rating: 2 out of 5
following a purchase from 03/12/2024
Shipping takes mega long and totally inconvenient to have it sent to your home
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Anne L.
Rating: 3 out of 5
following a purchase from 03/12/2024
Part of the delivery is missing
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Stefanie P.
Rating: 3 out of 5
following a purchase from 29/11/2024
Two items are missing from my order.
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Annika S.
Rating: 3 out of 5
following a purchase from 29/11/2024
Shipping time too long, too expensive
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Laura B.
Rating: 2 out of 5
following a purchase from 29/11/2024
I can't really rate the product yet. I've been using it for three days now but there's no difference yet. The delivery, however, was a disaster. First it could not be "delivered" and then after four days it was simply stuffed into the letterbox. And then it was left hanging halfway out of the letterbox so that anyone could have taken it
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Julia J.
Rating: 3 out of 5
following a purchase from 27/11/2024
The product, the facial soap is great but the shipping takes way too long and then you have to pick up the package from a packing station. I wish Secret would think about something else. I waited 4 weeks for my order!!!
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Francisca G.
Rating: 3 out of 5
following a purchase from 26/11/2024
I placed my order on 26.11.2024 and unfortunately have still not received it.
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Verena Z.
Rating: 2 out of 5
following a purchase from 30/09/2024
Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.
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Théa L.
Rating: 2 out of 5
following a purchase from 20/11/2024
Disappointed to have contacted the customer service for a defect on a product and I was not solved.
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Justine A.
Rating: 2 out of 5
following a purchase from 08/11/2024
products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not
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Vanessa G.
Rating: 2 out of 5
following a purchase from 29/10/2024
Extremely long delivery times (1 month) and no protective packaging for the products in the box!
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Karine C.
Rating: 3 out of 5
following a purchase from 20/11/2024
The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.
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Cécile B.
Rating: 3 out of 5
following a purchase from 04/11/2024
No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it
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Valerie V.
Rating: 2 out of 5
following a purchase from 19/11/2024
I did not receive my parcel and I have requested a refund as soon as possible.
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