Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
The product, the facial soap is great but the shipping takes way too long and then you have to pick up the package from a packing station. I wish Secret would think about something else. I waited 4 weeks for my order!!!
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Francisca G.
Rating: 3 out of 5
following a purchase from 26/11/2024
I placed my order on 26.11.2024 and unfortunately have still not received it.
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Verena Z.
Rating: 2 out of 5
following a purchase from 30/09/2024
Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.
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Théa L.
Rating: 2 out of 5
following a purchase from 20/11/2024
Disappointed to have contacted the customer service for a defect on a product and I was not solved.
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Justine A.
Rating: 2 out of 5
following a purchase from 08/11/2024
products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not
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Vanessa G.
Rating: 2 out of 5
following a purchase from 29/10/2024
Extremely long delivery times (1 month) and no protective packaging for the products in the box!
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Karine C.
Rating: 3 out of 5
following a purchase from 20/11/2024
The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.
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Cécile B.
Rating: 3 out of 5
following a purchase from 04/11/2024
No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it
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Valerie V.
Rating: 2 out of 5
following a purchase from 19/11/2024
I did not receive my parcel and I have requested a refund as soon as possible.
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Walidou D.
Rating: 3 out of 5
following a purchase from 19/11/2024
I was missing a product
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Marine B.
Rating: 2 out of 5
following a purchase from 04/11/2024
Long delivery time, and the soap box was dirty when I received it.
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Sabrina M.
Rating: 2 out of 5
following a purchase from 10/11/2024
I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.
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Kristin Z.
Rating: 3 out of 5
following a purchase from 04/11/2024
This is the 2nd time I have ordered. The 1st time the shipping went wrong and I had to wait over 40 days. This time it didn't work again... you have a super bad shipping service provider
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Tanja A.
Rating: 2 out of 5
following a purchase from 02/11/2024
Unfortunately, I can no longer tolerate the shampoo
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Karine R.
Rating: 3 out of 5
following a purchase from 04/11/2024
Very good value for money
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Saskia H.
Rating: 2 out of 5
following a purchase from 04/11/2024
Unfortunately, I only received 2 out of 3 pieces from my last order. So far I haven't received my missing part and it looks like Pinup is just going to leave me out of it too
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Chantal R.
Rating: 2 out of 5
following a purchase from 22/10/2024
Unfortunately I have not received my order to date
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Maike O.
Rating: 2 out of 5
following a purchase from 23/10/2024
I am convinced and satisfied with the product. However, I waited 4 weeks for my delivery.
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Enni S.
Rating: 3 out of 5
following a purchase from 23/10/2024
Ok
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Jenny L.
Rating: 3 out of 5
following a purchase from 22/10/2024
Unfortunately, the product is not yet effective. Nevertheless, it smells really good. The shipping is a disaster, I paid extra for shipping to my home. The delivery with dpd terrible. Despite the presence and notification of a neighbor, I was allowed to pick up the package in a foil, expensive shipping for nothing paid. Opening hours of the store of course also great to pick up. So good is really different
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Martina B.
Rating: 3 out of 5
following a purchase from 22/10/2024
The goods and deliveries were fine. However, the purchase on account via Klarna has not worked since then. It was therefore unfortunately not possible to reorder on account, which really annoyed me.
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Violetta S.
Rating: 2 out of 5
following a purchase from 05/10/2024
Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.
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Susann S.
Rating: 2 out of 5
following a purchase from 03/09/2024
First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.
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Vera W.
Rating: 3 out of 5
following a purchase from 29/09/2024
Unfortunately, the order I placed at the end of September has still not arrived
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Sabrina L.
Rating: 3 out of 5
following a purchase from 01/10/2024
I've been using it for a while now and I'm very happy.
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Katharina T.
Rating: 3 out of 5
following a purchase from 30/09/2024
Slight allergic rash if it remains on the décolleté for longer than 10 minutes.
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Caroline H.
Rating: 3 out of 5
following a purchase from 30/09/2024
Unfortunately one product is missing from my order
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Nadine R.
Rating: 3 out of 5
following a purchase from 26/09/2024
As the product says "use max 2x per week", I cannot give a rating at the moment.
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Sarah A.
Rating: 2 out of 5
following a purchase from 26/09/2024
I have not received my order! But it will be taken care of!
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Virginie F.
Rating: 2 out of 5
following a purchase from 16/09/2024
Unfortunately makes even more spots than before. Somehow disappointing.
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Anne-Christin H.
Rating: 2 out of 5
following a purchase from 16/09/2024
Dries out the house. Arrived already damaged in the box
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Léa R.
Rating: 3 out of 5
following a purchase from 10/09/2024
soap irritates my skin and dries it out
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Julie B.
Rating: 2 out of 5
following a purchase from 10/09/2024
I received my order with a faulty product (no labelling, black dots in the cap and the product had leaked during transport, with photo). I asked for an exchange and was told that I could still use the product (which I obviously wouldn't). I'm still giving it 2 stars because I'm satisfied with the rest of the order.
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Aurélie E.
Rating: 3 out of 5
following a purchase from 09/09/2024
Cleanses well, doesn't tighten the skin after rinsing. However, I can't see any improvement in my acne at the moment, and I've been using it for over a week.
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Nina B.
Rating: 3 out of 5
following a purchase from 09/09/2024
3 stars: both soaps are nice but the brush is of poor quality, I opened it and all the pils fall out.
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Kelsoua G.
Rating: 3 out of 5
following a purchase from 05/09/2024
Jadooooore
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Vanessa S.
Rating: 3 out of 5
following a purchase from 03/09/2024
The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈
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Jennifer M.
Rating: 3 out of 5
following a purchase from 03/09/2024
Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.
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Gladys C.
Rating: 2 out of 5
following a purchase from 30/08/2024
I did not receive the entire order. (Offer of the two-phase secret that was indicated) Customer service didn't want to know anything.
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Steffi S.
Rating: 3 out of 5
following a purchase from 23/08/2024
I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.
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