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W
Rating: 3 out of 5
I was missing a product
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 338 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 2 and 3 stars
Reset filtersM
Rating: 2 out of 5
Long delivery time, and the soap box was dirty when I received it.
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S
Rating: 2 out of 5
I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.
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K
Rating: 3 out of 5
This is the 2nd time I have ordered. The 1st time the shipping went wrong and I had to wait over 40 days. This time it didn't work again... you have a super bad shipping service provider
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T
Rating: 2 out of 5
Unfortunately, I can no longer tolerate the shampoo
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K
Rating: 3 out of 5
Very good value for money
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S
Rating: 2 out of 5
Unfortunately, I only received 2 out of 3 pieces from my last order. So far I haven't received my missing part and it looks like Pinup is just going to leave me out of it too
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C
Rating: 2 out of 5
Unfortunately I have not received my order to date
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M
Rating: 2 out of 5
I am convinced and satisfied with the product. However, I waited 4 weeks for my delivery.
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E
Rating: 3 out of 5
Ok
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J
Rating: 3 out of 5
Unfortunately, the product is not yet effective. Nevertheless, it smells really good. The shipping is a disaster, I paid extra for shipping to my home. The delivery with dpd terrible. Despite the presence and notification of a neighbor, I was allowed to pick up the package in a foil, expensive shipping for nothing paid. Opening hours of the store of course also great to pick up. So good is really different
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M
Rating: 3 out of 5
The goods and deliveries were fine. However, the purchase on account via Klarna has not worked since then. It was therefore unfortunately not possible to reorder on account, which really annoyed me.
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V
Rating: 2 out of 5
Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.
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S
Rating: 2 out of 5
First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.
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V
Rating: 3 out of 5
Unfortunately, the order I placed at the end of September has still not arrived
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S
Rating: 3 out of 5
I've been using it for a while now and I'm very happy.
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K
Rating: 3 out of 5
Slight allergic rash if it remains on the décolleté for longer than 10 minutes.
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C
Rating: 3 out of 5
Unfortunately one product is missing from my order
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N
Rating: 3 out of 5
As the product says "use max 2x per week", I cannot give a rating at the moment.
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S
Rating: 2 out of 5
I have not received my order! But it will be taken care of!
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V
Rating: 2 out of 5
Unfortunately makes even more spots than before. Somehow disappointing.
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A
Rating: 2 out of 5
Dries out the house. Arrived already damaged in the box
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L
Rating: 3 out of 5
soap irritates my skin and dries it out
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J
Rating: 2 out of 5
I received my order with a faulty product (no labelling, black dots in the cap and the product had leaked during transport, with photo). I asked for an exchange and was told that I could still use the product (which I obviously wouldn't). I'm still giving it 2 stars because I'm satisfied with the rest of the order.
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A
Rating: 3 out of 5
Cleanses well, doesn't tighten the skin after rinsing. However, I can't see any improvement in my acne at the moment, and I've been using it for over a week.
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N
Rating: 3 out of 5
3 stars: both soaps are nice but the brush is of poor quality, I opened it and all the pils fall out.
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K
Rating: 3 out of 5
Jadooooore
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V
Rating: 3 out of 5
The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈
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J
Rating: 3 out of 5
Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.
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G
Rating: 2 out of 5
I did not receive the entire order. (Offer of the two-phase secret that was indicated) Customer service didn't want to know anything.
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S
Rating: 3 out of 5
I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.
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M
Rating: 2 out of 5
Delivery time far too long. It was supposed to arrive within 5 working days, but it only arrived after 2 weeks.
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J
Rating: 2 out of 5
I haven't been testing the products for long but they are very pleasant. Unfortunately the shipping was a disaster! I will never order anything there again, I paid extra to have my package delivered directly to my home, of course this didn't happen!!!! Money is gone and I was able to pick up the package kilometers away from a store. I have also written to customer service and have not yet received an answer. Very annoying!
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P
Rating: 2 out of 5
My order has not been fully delivered, I'm missing the 3 soap boxes Mail sent Friday 6/09
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M
Rating: 3 out of 5
The package arrived late
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S
Rating: 2 out of 5
No I am not satisfied, I did not receive my package.
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E
Rating: 3 out of 5
The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.
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M
Rating: 3 out of 5
I received it and used it as I should, but it didn't do anything for me.
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S
Rating: 3 out of 5
The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.
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M
Rating: 2 out of 5
Delivery was simply made to a pick-up store, although payment was made for doorstep delivery. There was no response to an email.
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