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M
Rating: 2 out of 5
Delivery time far too long. It was supposed to arrive within 5 working days, but it only arrived after 2 weeks.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 2 and 3 stars
Reset filtersJ
Rating: 2 out of 5
I haven't been testing the products for long but they are very pleasant. Unfortunately the shipping was a disaster! I will never order anything there again, I paid extra to have my package delivered directly to my home, of course this didn't happen!!!! Money is gone and I was able to pick up the package kilometers away from a store. I have also written to customer service and have not yet received an answer. Very annoying!
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P
Rating: 2 out of 5
My order has not been fully delivered, I'm missing the 3 soap boxes Mail sent Friday 6/09
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M
Rating: 3 out of 5
The package arrived late
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S
Rating: 2 out of 5
No I am not satisfied, I did not receive my package.
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E
Rating: 3 out of 5
The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.
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M
Rating: 3 out of 5
I received it and used it as I should, but it didn't do anything for me.
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S
Rating: 3 out of 5
The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.
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M
Rating: 2 out of 5
Delivery was simply made to a pick-up store, although payment was made for doorstep delivery. There was no response to an email.
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A
Rating: 2 out of 5
I started 3 weeks ago, no difference and I'm losing as much hair. Oil in your ingredients too.
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L
Rating: 3 out of 5
Good product
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Y
Rating: 3 out of 5
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
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S
Rating: 3 out of 5
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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G
Rating: 2 out of 5
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
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A
Rating: 2 out of 5
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
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C
Rating: 3 out of 5
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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H
Rating: 2 out of 5
10/10
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L
Rating: 3 out of 5
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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C
Rating: 3 out of 5
Disappointed with the quantity of product now remains to be seen if it works well
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M
Rating: 2 out of 5
For the moment I can't see any change in my skin 😢
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S
Rating: 3 out of 5
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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M
Rating: 2 out of 5
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
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E
Rating: 3 out of 5
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
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M
Rating: 3 out of 5
Order never arrived. The opening of the dispute has not yet been successful.
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C
Rating: 2 out of 5
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
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A
Rating: 2 out of 5
Not satisfied
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M
Rating: 3 out of 5
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
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V
Rating: 3 out of 5
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
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S
Rating: 3 out of 5
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
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P
Rating: 3 out of 5
I haven't tried all the products yet, but I'm already satisfied with what I have :)
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M
Rating: 2 out of 5
It misses the most expensive soap the one with goat's milk.. very disappointed still no refund offered by pin up secret.. first of last order that's for sure!!!! 😡
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H
Rating: 2 out of 5
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
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F
Rating: 3 out of 5
Delivery error
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S
Rating: 2 out of 5
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
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N
Rating: 3 out of 5
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
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E
Rating: 3 out of 5
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
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S
Rating: 2 out of 5
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
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S
Rating: 3 out of 5
I have only received part of the order.
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K
Rating: 3 out of 5
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
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G
Rating: 2 out of 5
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
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