Customer reviews of Pinup Secret

Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive

Unfortunately, after placing the order, I didn't receive a confirmation email or any information that it had been dispatched etc.. I could only see on my account that I must have actually ordered it (because of the bank transfer). However, the delivery arrived very quickly and without any complications.

Customer service is a disaster! No feedback received to date!

I bought a complete box for my hair and received a damaged box with a cutter. The outer box is in good condition, so this happened before packing.

The shipment can only be made to a DPD branch and I had to drive an extra 10 km for it. Well, okay, I accepted that. But my parcel wasn't delivered to the branch at all or couldn't be found. I drove there 3 times for nothing. Paid shipping... Way too complicated and I wouldn't order again. Customer service is also unavailable.

It blackened my face

Soap supposedly for blemished skin, but contains far too many comedogenic ingredients. After 1 week, I had lots of pimples and grainy skin. I lost my money.

The product received is not what was ordered

I received my serum open and it leaked all over the box. I sent a message to the brand but there was no reply. I'm very disappointed

Products very good but the brush I ordered in addition to my kit was not delivered so disappointed 😞

Wrong item at reception

On trial....

Unfortunately, the longer I use the products, the worse my skin looks. I had imagined it would be different. Maybe it's an initial aggravation? In any case, I still can't understand the hype.

Bjr, I ordered 2 turmeric masks, 1 of which was free, and a cap, and I received a soap dish instead of the cap. You should have warned me.

I have not received my parcel

The orange soap is like a sample, I'm disappointed. But otherwise for the rest of the order I am satisfied as usual. On the other hand, as I live on Reunion Island, the customs fees have increased a lot, which is going to slow me down a bit before I place my next order.

My order was missing a product

Ordered products recently, the products are great especially the new soap for blackheads... the only negative point is the after-sales service... I ordered 2 products by mistake and I offered to exchange it with another product and add the difference, I had to return the product at my expense. I thought it was a shame as I was going to buy another product...to be improved !!!!

In the beginning, it was 5-star May, now it's three-star, the soap doesn't have the mask effect it used to.

Very expensive for a mini soap

Decu I had a promo code to get a free soap that I did not get

Great products...

Actually very satisfied with the products. The last order seems to have included a product that had already been opened and unfortunately we have still not received any response regarding this.

Very well thank you now it's time to test

good product but the pump for the oil-free cream arrived broken

I received the parcel, but the oxymineral purifying mask was all open, it had overflowed. I preferred to throw it away because even the plastic protection wasn't there.

Very good products I had taken the soap and the precious cream unfortunately I made an allergic reaction

Great products . But price a bit high

Over €4 for such a small product.

Orange soap identical to the original pin up secret soap, nothing changes except the color of the soap, no interest.

My order is incomplete and you're not answering.

The product is of good quality, but the packaging is disappointing.

I received the goat soap as a birthday present from a friend and was very impressed, so I wanted to try other products. I ordered several products, but they never arrived. I get messages almost every day that my parcel is waiting for me at the DPD packing station in my town, but I've been there so many times and the parcel just can't be found. I've also written to Pin Up secret about it, but have never received a reply. dpd same game. In any case, I'm super disappointed that I've had to chase after the parcel for weeks and don't understand why it wasn't simply sent to the address I gave. That's why I'm giving two stars for the product, because it's good. However, the customer service leaves a lot to be desired.

Delivery takes a very long time!

The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.

I am very satisfied with the product so far. However, the delivery time was very long.

Unfortunately, shipping takes a long time and I still haven't received my order.

Three stars because I love the products! The customer service is really bad! I had to wait over a month for my last order. And customer service barely responded to my messages. What a shame ...

The order is not delivered to your home, which is a shame and you have to wait a while for it.

I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.