The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!
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Sandra L.
Rating: 3 out of 5
following a purchase from 04/04/2024
Good and expensive
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Fanny B.
Rating: 2 out of 5
following a purchase from 01/04/2024
Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...
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Annette G.
Rating: 3 out of 5
following a purchase from 01/04/2024
Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks
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Annahita A.
Rating: 2 out of 5
following a purchase from 17/03/2024
There was a fly wrapped in my soap!
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Yvonne N.
Rating: 3 out of 5
following a purchase from 08/03/2024
I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.
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Sarah Y.
Rating: 3 out of 5
following a purchase from 12/03/2024
Fast delivery
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Sarah G.
Rating: 3 out of 5
following a purchase from 05/03/2024
I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks
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Paula S.
Rating: 2 out of 5
following a purchase from 01/03/2024
Unfortunately, one pack was damaged, so it's silly to give it away
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Carsten W.
Rating: 2 out of 5
following a purchase from 02/03/2024
Unfortunately, the extra was not included for orders over a certain value.
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Constanze M.
Rating: 2 out of 5
One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.
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Nacera M.
Rating: 2 out of 5
following a purchase from 10/02/2024
One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.
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Melina D.
Rating: 2 out of 5
following a purchase from 09/02/2024
I received the soap all broken too bad
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Maria L.
Rating: 2 out of 5
following a purchase from 05/02/2024
The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.
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Sabrina B.
Rating: 3 out of 5
following a purchase from 07/02/2024
Too bad my skin doesn't tolerate soap and feels slightly burnt.
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Estelle I.
Rating: 3 out of 5
following a purchase from 07/02/2024
I received my order incomplete so I sent several emails but no response.
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Elodie Y.
Rating: 2 out of 5
following a purchase from 06/02/2024
I'm running out of products
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Anaïs T.
Rating: 3 out of 5
following a purchase from 05/02/2024
I was supposed to have a gift in my parcel but it wasn't there.
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Noëlla L.
Rating: 2 out of 5
following a purchase from 03/02/2024
There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.
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Marion S.
Rating: 3 out of 5
following a purchase from 03/02/2024
Not all products are suitable for my skin
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Maelys H.
Rating: 3 out of 5
following a purchase from 03/02/2024
even more buttons ...
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Maeliss L.
Rating: 2 out of 5
following a purchase from 04/02/2024
Fast shipping is good, but when an item is missing it's not so good.
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Djannat Z.
Rating: 2 out of 5
following a purchase from 05/01/2024
Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.
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Myriam D.
Rating: 3 out of 5
following a purchase from 31/01/2024
Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...
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Stéphanie J.
Rating: 3 out of 5
following a purchase from 31/01/2024
What's a shame is that the push of my cleansing milk
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Dieynaba N.
Rating: 3 out of 5
following a purchase from 30/01/2024
I've just started the soap
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Naouel B.
Rating: 3 out of 5
following a purchase from 26/01/2024
Good reception of ordered products
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Sylvie D.
Rating: 3 out of 5
following a purchase from 24/01/2024
I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.
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Véronique L.
Rating: 3 out of 5
following a purchase from 20/01/2024
The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok
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Jana H.
Rating: 2 out of 5
following a purchase from 20/01/2024
Order has not yet arrived or has apparently been lost
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Manuel S.
Rating: 2 out of 5
following a purchase from 12/01/2024
I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.
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Melanie S.
Rating: 2 out of 5
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
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Maren H.
Rating: 2 out of 5
I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.
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Nina H.
Rating: 3 out of 5
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
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Ilonka W.
Rating: 2 out of 5
following a purchase from 16/01/2024
Unfortunately, the order has not yet arrived
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Isabeau B.
Rating: 2 out of 5
My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.
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Alexandra V.
Rating: 3 out of 5
Delivery via GLS was unsatisfactory
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Bianca K.
Rating: 2 out of 5
It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.
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Tanjsa S.
Rating: 2 out of 5
Product is great - but poor customer service
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William M.
Rating: 3 out of 5
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
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