Customer reviews of Pinup Secret

M

Morgane L.

Rating: 3 out of 5

Published on 27/01/2024 à 17h59 following a purchase from 12/01/2024

parcel received very quickly, excellent product

Translated reviews

K

Kim L.

Rating: 3 out of 5

Published on 27/01/2024 à 08h43 following a purchase from 08/01/2024

The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.

Translated reviews

A

Alena M.

Rating: 2 out of 5

Published on 26/01/2024 à 20h55

Unfortunately, one product was missing and I couldn't reach anyone by phone.

Translated reviews

N

Nina Elisabeth K.

Rating: 2 out of 5

Published on 26/01/2024 à 18h19

I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...

Translated reviews

M

Milica P.

Rating: 2 out of 5

Published on 26/01/2024 à 16h13

Not for me. My skin couldn't cope with it.

Translated reviews

O

Océane G.

Rating: 3 out of 5

Published on 20/01/2024 à 18h15 following a purchase from 05/01/2024

Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.

Translated reviews

L

Ludivine P.

Rating: 3 out of 5

Published on 30/12/2023 à 19h55 following a purchase from 17/12/2023

I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.

Translated reviews

P

Paulina O.

Rating: 3 out of 5

Published on 27/12/2023 à 11h35 following a purchase from 14/12/2023

I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.

Translated reviews

C

Camille M.

Rating: 3 out of 5

Published on 26/12/2023 à 19h30 following a purchase from 13/12/2023

Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...

Translated reviews

S

Sabine R.

Rating: 2 out of 5

Published on 21/12/2023 à 12h00 following a purchase from 05/12/2023

I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing

Translated reviews

J

Johanna B.

Rating: 2 out of 5

Published on 21/12/2023 à 11h39 following a purchase from 07/12/2023

product received not the one ordered i had FAI an email to have an exchange and never UE of answer

Translated reviews

E

Elodie C.

Rating: 2 out of 5

Published on 19/12/2023 à 21h22 following a purchase from 05/12/2023

Order not in conformity with what I validated

Translated reviews

Y

Yamina T.

Rating: 2 out of 5

Published on 19/12/2023 à 06h54 following a purchase from 06/12/2023

I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.

Translated reviews

N

Nathalie F.

Rating: 3 out of 5

Published on 18/12/2023 à 20h57 following a purchase from 05/12/2023

Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed :(

Translated reviews

B

Blandine B.

Rating: 3 out of 5

Published on 18/12/2023 à 20h53 following a purchase from 05/12/2023

Incomplete order then defective item

Translated reviews

A

Anouk D.

Rating: 2 out of 5

Published on 17/12/2023 à 14h33 following a purchase from 03/12/2023

Product received damaged

Translated reviews

P

Pinet L.

Rating: 2 out of 5

Published on 17/12/2023 à 12h05 following a purchase from 02/12/2023

I ordered a soap box and did not receive it.

Translated reviews

L

lisa P.

Rating: 2 out of 5

Published on 17/12/2023 à 11h26 following a purchase from 01/12/2023

I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.

Translated reviews

N

Nadia D.

Rating: 3 out of 5

Published on 14/12/2023 à 17h47 following a purchase from 25/11/2023

Drying product

Translated reviews

A

aurélie S.

Rating: 2 out of 5

Published on 13/12/2023 à 19h11 following a purchase from 26/11/2023

A missing product and still no news

Translated reviews

A

Adeline B.

Rating: 3 out of 5

Published on 12/12/2023 à 18h28 following a purchase from 28/11/2023

Parcel received quickly, products always at the top except that I ordered 2 soaps, I received only one, I made the dispute, sent photos and videos and I have no more news, disappointed with the SAV.

Translated reviews

K

Karin G.

Rating: 3 out of 5

Published on 12/12/2023 à 17h56 following a purchase from 24/11/2023

The oil-free cream is really good, but the glass bottle is not ideal. There's a lot of cream left in the bottle. The angles inside the bottle should be rounded to make it easier to extract the cream and reduce waste. Several cartons of the oil-free cream were damaged, which is inconvenient if you want to give them as gifts. But the products are great.

Translated reviews

A

Assia C.

Rating: 3 out of 5

Published on 12/12/2023 à 14h43 following a purchase from 26/11/2023

the box is pretty, I haven't tested the product yet but the parcel arrived very late and I didn't even receive an apology I think that's the least I can do.

Translated reviews

M

Millithia B.

Rating: 3 out of 5

Published on 12/12/2023 à 14h42 following a purchase from 23/11/2023

I had allergies because of the soap so I stopped using it but the rest I would see with time.

Translated reviews

S

Stéphanie P.

Rating: 3 out of 5

Published on 12/12/2023 à 14h34 following a purchase from 20/11/2023

I paid the shipping costs to have my order in 48h and I received it more than 10 days later. Disappointed by this service m1is very good product.

Translated reviews

A

Alyson A.

Rating: 3 out of 5

Published on 11/12/2023 à 22h14 following a purchase from 27/11/2023

Unfortunately I did not receive my complete order.

Translated reviews

C

Celeste A.

Rating: 2 out of 5

Published on 10/12/2023 à 18h20 following a purchase from 27/11/2023

Defective packaging affected product

Translated reviews

S

Sabrina O.

Rating: 2 out of 5

Published on 10/12/2023 à 11h53 following a purchase from 12/11/2023

Having tested the peel several times, I'd like to give my opinion on this one. I'm disappointed because this "gel" is nothing like a scrub. You can see lumps appearing that look like dead skin, but it's not dead skin at all, it's just a component that changes texture on contact with the skin and heat. I won't be buying this product again.

Translated reviews

C

Chrystel D.

Rating: 2 out of 5

Published on 09/12/2023 à 17h37 following a purchase from 25/11/2023

I was missing an item in my package and had to go through a lot of hoops to get my missing item. This was a really bad experience for me. I do not recommend the pin-up secret website.

Translated reviews

F

Fabio B.

Rating: 3 out of 5

Published on 06/12/2023 à 14h18 following a purchase from 24/11/2023

Hidden customs duties

Translated reviews

P

patricia D.

Rating: 3 out of 5

Published on 06/12/2023 à 13h27 following a purchase from 23/11/2023

products received promptly. as ordered.

Translated reviews

S

Sallynger R.

Rating: 3 out of 5

Published on 06/12/2023 à 12h53 following a purchase from 23/11/2023

Product lived up to my expectations, although the packaging was damaged, this was a Christmas present...

Translated reviews

G

Geraldine R.

Rating: 3 out of 5

Published on 06/12/2023 à 12h10 following a purchase from 24/11/2023

Very fast and perfect delivery! I am very happy with my order . Thank you 🤩

Translated reviews

V

Victoria L.

Rating: 2 out of 5

Published on 06/12/2023 à 04h54 following a purchase from 23/11/2023

I received a defective product and no one answered my email.

Translated reviews

M

Marine B.

Rating: 3 out of 5

Published on 05/12/2023 à 14h54 following a purchase from 22/11/2023

I received my parcel, but they made a mistake with one of the products, but I'm sure they'll find a solution.

Translated reviews

Y

Yannick C.

Rating: 3 out of 5

Published on 04/12/2023 à 17h54 following a purchase from 20/11/2023

Happy with my products that's for sure 😉 On the other hand coli not complete. Too bad 10€ for a soap box 😕

Translated reviews

R

Rajaa L.

Rating: 2 out of 5

Published on 04/12/2023 à 10h42 following a purchase from 07/11/2023

I have not yet received my delivery

Translated reviews

P

Pauline A.

Rating: 2 out of 5

Published on 02/12/2023 à 20h41 following a purchase from 17/11/2023

They forgot the soap box in my parcel ... and they didn't send it back.

Translated reviews

T

Tania A.

Rating: 3 out of 5

Published on 02/12/2023 à 16h11 following a purchase from 19/11/2023

My order arrived with two products missing - an error on the part of pin-up secret and no commercial gesture.

Translated reviews

S

Stéphanie L.

Rating: 3 out of 5

Published on 27/11/2023 à 21h10 following a purchase from 14/11/2023

Delivery is fast, but my parcel was not delivered to the right letterbox. It is unpleasant to waste time going around the neighborhood to find your package. I was satisfied with the products.

Translated reviews