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M
Rating: 2 out of 5
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 2 and 3 stars
Reset filtersM
Rating: 2 out of 5
I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.
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N
Rating: 3 out of 5
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
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I
Rating: 2 out of 5
Unfortunately, the order has not yet arrived
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I
Rating: 2 out of 5
My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.
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A
Rating: 3 out of 5
Delivery via GLS was unsatisfactory
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B
Rating: 2 out of 5
It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.
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T
Rating: 2 out of 5
Product is great - but poor customer service
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W
Rating: 3 out of 5
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
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M
Rating: 3 out of 5
parcel received very quickly, excellent product
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K
Rating: 3 out of 5
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
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A
Rating: 2 out of 5
Unfortunately, one product was missing and I couldn't reach anyone by phone.
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N
Rating: 2 out of 5
I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...
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M
Rating: 2 out of 5
Not for me. My skin couldn't cope with it.
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O
Rating: 3 out of 5
Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.
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L
Rating: 3 out of 5
I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.
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P
Rating: 3 out of 5
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
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C
Rating: 3 out of 5
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
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S
Rating: 2 out of 5
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
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J
Rating: 2 out of 5
product received not the one ordered i had FAI an email to have an exchange and never UE of answer
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E
Rating: 2 out of 5
Order not in conformity with what I validated
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Y
Rating: 2 out of 5
I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.
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N
Rating: 3 out of 5
Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed :(
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B
Rating: 3 out of 5
Incomplete order then defective item
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A
Rating: 2 out of 5
Product received damaged
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P
Rating: 2 out of 5
I ordered a soap box and did not receive it.
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L
Rating: 2 out of 5
I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.
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N
Rating: 3 out of 5
Drying product
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A
Rating: 2 out of 5
A missing product and still no news
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A
Rating: 3 out of 5
Parcel received quickly, products always at the top except that I ordered 2 soaps, I received only one, I made the dispute, sent photos and videos and I have no more news, disappointed with the SAV.
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K
Rating: 3 out of 5
The oil-free cream is really good, but the glass bottle is not ideal. There's a lot of cream left in the bottle. The angles inside the bottle should be rounded to make it easier to extract the cream and reduce waste. Several cartons of the oil-free cream were damaged, which is inconvenient if you want to give them as gifts. But the products are great.
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A
Rating: 3 out of 5
the box is pretty, I haven't tested the product yet but the parcel arrived very late and I didn't even receive an apology I think that's the least I can do.
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M
Rating: 3 out of 5
I had allergies because of the soap so I stopped using it but the rest I would see with time.
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S
Rating: 3 out of 5
I paid the shipping costs to have my order in 48h and I received it more than 10 days later. Disappointed by this service m1is very good product.
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A
Rating: 3 out of 5
Unfortunately I did not receive my complete order.
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C
Rating: 2 out of 5
Defective packaging affected product
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S
Rating: 2 out of 5
Having tested the peel several times, I'd like to give my opinion on this one. I'm disappointed because this "gel" is nothing like a scrub. You can see lumps appearing that look like dead skin, but it's not dead skin at all, it's just a component that changes texture on contact with the skin and heat. I won't be buying this product again.
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C
Rating: 2 out of 5
I was missing an item in my package and had to go through a lot of hoops to get my missing item. This was a really bad experience for me. I do not recommend the pin-up secret website.
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F
Rating: 3 out of 5
Hidden customs duties
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P
Rating: 3 out of 5
products received promptly. as ordered.
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