Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 2 and 3 stars

Reset filters
A
Alexina B.
Rating: 3 out of 5
following a purchase from 23/11/2018
Thank you for your follow up, I did receive the pills and had an opportunity to try them. I am very happy, so is my girlfriend.
Translated reviews
M
Marion M.
Rating: 3 out of 5
following a purchase from 22/11/2018
The package had to be shipped the same day because the order was placed at 9am but given to the post office 2 days after so disappointed with the delivery service. Product whose effects are not yet visible after several uses
Translated reviews
A
Anais C.
Rating: 2 out of 5
following a purchase from 25/06/2018
No change the product does not meet the described expectation.
Translated reviews
A
Angélique F.
Rating: 2 out of 5
following a purchase from 25/06/2018
Package still not shipped, waiting very, very, very long time
Translated reviews
N
Nathalie T.
Rating: 2 out of 5
following a purchase from 22/11/2018
the soap arrived very well but the precious cream is almost empty and was out of its box and leaked everywhere
Translated reviews
L
Leslie M.
Rating: 3 out of 5
following a purchase from 23/11/2018
Right now I can't really tell the difference.
Translated reviews
F
Fatima A.
Rating: 3 out of 5
following a purchase from 21/11/2018
I received the package but just the cream is a bit creamy so when I apply it I feel it's a bit hard.
Translated reviews
O
Océane M.
Rating: 3 out of 5
following a purchase from 22/11/2018
Your site is really good, nothing to say because everything is indicated. On the other hand the Colissimo partnership is to be watched. My package arrived half crushed. Luckily the products arrived intact! I'll send you pictures if you need them.
Translated reviews
J
Julie G.
Rating: 3 out of 5
following a purchase from 22/11/2018
Package damaged during delivery.
Translated reviews
K
Kadili O.
Rating: 2 out of 5
following a purchase from 22/11/2018
I sent an email for an order tracking I got no feedback!
Translated reviews
M
Monique C.
Rating: 2 out of 5
following a purchase from 22/11/2018
Titles Disappointed with my first order The body scrub arrived with packaging ripped and dented. I sent a photo to customer service no response. my order included another product that I wanted to offer for Christmas and I'm ashamed to give it away given the price I'm really disappointed and I would not advertise. a small commercial gesture would be welcome.
Translated reviews
J
Joannie B.
Rating: 2 out of 5
following a purchase from 23/11/2018
A broken item...
Translated reviews
V
Valérie B.
Rating: 3 out of 5
following a purchase from 23/11/2018
We haven't tried it yet, but I'm going to place another order for Christmas.
Translated reviews
I
Inass B.
Rating: 3 out of 5
following a purchase from 22/11/2018
Very expensive for what it is.
Translated reviews
E
Eve D.
Rating: 2 out of 5
following a purchase from 23/11/2018
Hello, I like bcp products, on the other hand the service after more than disappointing and unprofessional!! When I placed my first order I had a problem with one of the products, so I sent an email and then a phone call and then p'us News or solution !!!!! And for the second order I just received my soap which is full of blow !!!! Be well aware that it is for your products and certainly not for the after sales service whether by mail by phone or on Instagram!!!
Translated reviews
S
Stephanie T.
Rating: 3 out of 5
following a purchase from 21/11/2018
Bien
Translated reviews
J
Joanne N.
Rating: 3 out of 5
following a purchase from 23/11/2018
Produces well. Good site. Catastrophic and unkind after-sales service.
Translated reviews
M
Maryam L.
Rating: 3 out of 5
following a purchase from 22/11/2018
2nd order and again I am not given my parcel number, you have to call for it. My second package was misplaced. Luckily found but if the products are fine, there is some progress expected in the delivery process. I was told by email that it had been shipped, but it was only given to the post office several days later, at my request!
Translated reviews
D
Delphi D.
Rating: 3 out of 5
following a purchase from 21/11/2018
I was supposed to receive my package within 48 hours and then it took 6 days. Otherwise, I use it every day since I received it, I can already see the difference....I expect a lot from it. Thank you
Translated reviews
L
Lison P.
Rating: 3 out of 5
following a purchase from 31/07/2018
It took me more than 2 months to receive my order but someone took over my file after several calls and arranged everything.
Translated reviews
M
Marine C.
Rating: 3 out of 5
following a purchase from 22/11/2018
To see
Translated reviews
L
Laetitia K.
Rating: 2 out of 5
following a purchase from 08/05/2018
Use of soap and cream without oil. After 4 months no improvement on my skin. Really very disappointed!!
Translated reviews
N
Noémie C.
Rating: 3 out of 5
following a purchase from 21/06/2018
The quality of the products is great, there's nothing to complain about. However, when it comes to receiving my parcels, they never arrive at the right place, although I always check the same post office.
Translated reviews
C
Célia S.
Rating: 2 out of 5
following a purchase from 22/11/2018
No possibility to track the package. Too bad, the products are giving me pimples. I bought them in the hope of getting rid of them, but the effect is the opposite!
Translated reviews
M
Mélinda S.
Rating: 3 out of 5
following a purchase from 20/11/2018
After a month I don't see any difference I ordered the peeling in addition to a new soap to see on the long term.
Translated reviews
E
Eleonore T.
Rating: 3 out of 5
following a purchase from 08/05/2018
I had ordered 2 goat's milk soaps in addition to other products and there was only one in the package.
Translated reviews
L
Lisa V.
Rating: 3 out of 5
following a purchase from 18/09/2018
No problem to receive the package. But for the product I am not satisfied
Translated reviews
C
Cango A.
Rating: 3 out of 5
following a purchase from 21/11/2018
I still haven't received my order yet
Translated reviews
M
Mélissa P.
Rating: 2 out of 5
following a purchase from 22/11/2018
So far no conclusive results so I can't put a good mark. I'm waiting for a little more hindsight to give my opinion.
Translated reviews
V
Virginie G.
Rating: 2 out of 5
following a purchase from 21/11/2018
The precious cream was open inside the package,
Translated reviews
M
Marine G.
Rating: 3 out of 5
following a purchase from 22/11/2018
Lipstick looks pretty good, lasts half a day but does not last after eating. The problem is that it took 12 days to get 2 lipsticks! So not sure I'd recommend it. The concept is nice though.
Translated reviews
S
Sarah B.
Rating: 2 out of 5
following a purchase from 21/11/2018
Dries the skin
Translated reviews
J
Janine W.
Rating: 3 out of 5
following a purchase from 21/11/2018
I expected better appalling face products.
Translated reviews
L
Lilas B.
Rating: 3 out of 5
following a purchase from 21/11/2018
The peel had no more effect than that.
Translated reviews
L
Laura D.
Rating: 3 out of 5
following a purchase from 17/06/2018
Not bad the soap ends very quickly though.
Translated reviews
J
Justine J.
Rating: 3 out of 5
following a purchase from 21/11/2018
I placed two orders on the site. The first time I received a broken, crumbled and unpackaged soap in my mailbox. This time it is the pump bottle of my day cream that does not work.
Translated reviews
O
Ophely L.
Rating: 2 out of 5
following a purchase from 21/11/2018
Products arrived damaged
Translated reviews
N
Nabila G.
Rating: 3 out of 5
following a purchase from 27/09/2018
I'm getting emails that aren't meant for me and it's creepy !!!
Translated reviews
B
Betty B.
Rating: 2 out of 5
following a purchase from 27/08/2018
Very long time to receive the package
Translated reviews
N
Nathalie W.
Rating: 2 out of 5
following a purchase from 22/09/2018
It is unfortunate that this company uses a carrier who does not transmit the necessary information to pick up the parcel that has arrived . I wrote 3 times to get the elements, no answer from Pinup-secret. It was my first order with them and it will certainly be my last one !
Translated reviews