Reviews Pinup Secret

One delivery was great. The second delivery arrived damaged. I sent them pictures and am still waiting for their feedback. Best regards, Martina

Received my goods/package but unfortunately 1 product was missing, namely the goat's milk soap! Email has been sent, but to this day no feedback! Waiting for a replacement or refund!

The products do not suit my skin, it gave me pimples that got infected, I am still disappointed.

The package was damaged, it would have been a gift

Received the products but my gift offer is missing

I had ordered 2 sets of two soaps with the brush, I only received one. I sent an email with a photo and a second time remained unanswered.

I did not receive what I ordered

Very disappointed with the hair range

Deliver to a different pickup point than mine 30 minutes from my home

Satisfied overall

There is a missing product in the purchases I made

The interesting prices during the sales encouraged me to try. Fast delivery, however, I am not very excited about the products, the soaps are fine but the scent of the gentle exfoliating care smells very bad, I doubt I will use it again. Not having skin problems, I cannot judge the effectiveness, but I will not repurchase.

I was really looking forward to the delivery. But the package was only in the parcel station for one day. When I received the email, it was already too late and my package was gone. That is very, very unfortunate.

Damaged product

I need to return a product that works with a pump and I'm not being sent the return slip

A product was forgotten in my order

Order error

Unfortunately, my serum was empty and dried out...

No German explanation

I bought the 2 soaps, the exfoliant and the cream and my skin has bumps and is red. Very disappointed given the promises and the price.

This product does not live up to its promises

I have not received my package yet

I am disappointed with the products! And on top of that, the same thing was put twice on one product, I would not recommend!

The delivery took a long time, the shipping was relatively expensive and then I had to pick up the delivery myself in a shop that was quite far away... Otherwise, the shipping would have become even more expensive.

Product super. Delivery not as desired and expected. Despite the surcharge for delivery to the home address, the package was delivered to a parcel shop. Very annoying.

Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples

Shipping with DPD is difficult, as a pickup from the external carrier was hardly possible. The carrier has a note on his door where he has adjusted the opening hours. They are reduced to a minimum, so there is hardly a chance to pick up your package.

The shipping costs are too high. 8€ for home delivery, otherwise 6€.

Unfortunately, I accidentally ordered an item that I had only looked at before. I wanted the other 2 items.

The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!

Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.

Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.

The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.

Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good

Soap arrived broken

Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.

Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...

The site is great but the products do not suit me

The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.

The pump of the oil-free moisturizing cream does not work