/10
★★★★★
based on 77339 reviews published
★★★★★
based on 77339 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I chose so because if I remember (had several orders) the tracking was not so the burner but it was in the delivery time 🙂 so far I could not use the soap yet must still wait
Evelyne B.
purchased on 11/01/2025
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2
/5
★★☆☆☆
Extremely long delivery time
Vanessa A.
purchased on 07/01/2025
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2
/5
★★☆☆☆
The products themselves really great, I had applied a discount code in the shopping cart but then supposedly was no longer valid ... Funny that you could still use it though...it annoyed me a bit
Vanessa P.
purchased on 03/01/2025
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2
/5
★★☆☆☆
Delivery takes too long and I received the wrong product
Julia S.
purchased on 29/12/2024
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3
/5
★★★☆☆
The order took a little longer, but that was probably because I ordered just before New Year's Eve. That's why I didn't find the slightly longer delivery time quite so bad. What does bother me, however, is that you can only order the parcel to a DPD pick-up store and not directly to your home. I don't think that's appropriate in the year 2024.
Christina B.
purchased on 27/12/2024
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3
/5
★★★☆☆
I like buying the goat's milk soap but DPD may not be the best choice for delivery. I ordered before Christmas and my parcel has been at my local parcel delivery center for almost a week
Daniela S.
purchased on 18/12/2024
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3
/5
★★★☆☆
I have ordered many times and am satisfied with the product itself. But it was advertised that if you order, you get the same product again for free. So I ordered at the regular price but only received one product. It's a shame that something is advertised and then not fulfilled. Unfortunately, I feel a bit cheated.
Carolin F.
purchased on 19/12/2024
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3
/5
★★★☆☆
What I ordered arrived. It wasn't quick, but I don't think that's important. You could make users aware of the fragrance of these products! Personally, I don't find it appealing. Otherwise, the products do what they are supposed to do very well!
Ilka C.
purchased on 14/12/2024
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3
/5
★★★☆☆
The product is top - unfortunately a delivery time of up to 3 weeks. 🙄
Luisa R.
purchased on 05/12/2024
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3
/5
★★★☆☆
The products are very good but the shipping, especially for special offers, leaves a lot to be desired.
Nico S.
purchased on 03/12/2024
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3
/5
★★★☆☆
Hello, I have been waiting for goods! Responded to request. Good day
Meike S.
purchased on 03/12/2024
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3
/5
★★★☆☆
Delivery time too long, the product itself is great!
Roman B.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Had extremely painful skin afterwards, severe redness and dry patches
Isa-rosalie K.
purchased on 03/12/2024
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2
/5
★★☆☆☆
The delivery with dpd is the biggest crap and that you can only have it delivered to your home for more shipping costs is also crap ... the delivery place I chose just gave my package back to dpd and now it is in the stars whether I will get my soap or not.
Nadine W.
purchased on 28/11/2024
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3
/5
★★★☆☆
A delivery time of 3 weeks for a bar of soap is quite long
Claudia V.
purchased on 01/12/2024
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3
/5
★★★☆☆
Unfortunately too high shipping costs, only cheaper to pick up in the store! Quite unfavorable!
Anja M.
purchased on 03/12/2024
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3
/5
★★★☆☆
Instead of delivery within 48 hours, I waited two weeks for it. The result of the skin is still pending. But I am already very excited.
Jeanny K.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Shipping takes mega long and totally inconvenient to have it sent to your home
Melina W.
purchased on 03/12/2024
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3
/5
★★★☆☆
Part of the delivery is missing
Anne L.
purchased on 03/12/2024
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3
/5
★★★☆☆
Two items are missing from my order.
Stefanie P.
purchased on 29/11/2024
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3
/5
★★★☆☆
Shipping time too long, too expensive
Annika S.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I can't really rate the product yet. I've been using it for three days now but there's no difference yet. The delivery, however, was a disaster. First it could not be "delivered" and then after four days it was simply stuffed into the letterbox. And then it was left hanging halfway out of the letterbox so that anyone could have taken it
Laura B.
purchased on 29/11/2024
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3
/5
★★★☆☆
The product, the facial soap is great but the shipping takes way too long and then you have to pick up the package from a packing station. I wish Secret would think about something else. I waited 4 weeks for my order!!!
Julia J.
purchased on 27/11/2024
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3
/5
★★★☆☆
I placed my order on 26.11.2024 and unfortunately have still not received it.
Francisca G.
purchased on 26/11/2024
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2
/5
★★☆☆☆
Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.
Verena Z.
purchased on 30/09/2024
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2
/5
★★☆☆☆
Disappointed to have contacted the customer service for a defect on a product and I was not solved.
Théa L.
purchased on 20/11/2024
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2
/5
★★☆☆☆
Products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not
Justine A.
purchased on 08/11/2024
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2
/5
★★☆☆☆
Extremely long delivery times (1 month) and no protective packaging for the products in the box!
Vanessa G.
purchased on 29/10/2024
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3
/5
★★★☆☆
The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.
Karine C.
purchased on 20/11/2024
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3
/5
★★★☆☆
No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it
Cécile B.
purchased on 04/11/2024
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