9.3/10
★★★★★
based on 79307 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The soap is not gentle and I have since its use a rash of buttons Not the impression that it is natural goat's milk but filled with camphor

User icon
Audrey M.
purchased on 27/10/2022
Translated review
1 /5
★☆☆☆☆

Nothing received, parcel was supposed to arrive on 15/10 !!! I am told to wait ...to wait for what exactly, a miracle ???

User icon
Laurie N.
purchased on 10/10/2022
Translated review
1 /5
★☆☆☆☆

I am very disappointed because I thought I would receive my package in 2 weeks and colissimo made me understand that I have it in 60 days! I hope that soon you will have the deliveries with CHRONO POSTE because there it is not possible....in the meantime I had to buy other products for more than 100 euros while waiting to receive yours....

User icon
Mondyne A.
purchased on 26/10/2022
Translated review
1 /5
★☆☆☆☆

Very disappointed with the goat milk soap, I do not recommend its use for those who have sensitive skin or psoriasis. The use of the soap literally burned my skin and worsened my psoriasis. 20€ in the trash. I do not recommend it.

User icon
Mégane A.
purchased on 26/10/2022
Translated review
1 /5
★☆☆☆☆

I have been an unconditional customer for several years of pin-up secret products and I am very disappointed because during my last order they maintain that I ordered the peeling while I had ordered the precious cream. I understood that there was a problem of out of stock and that they do not assume their errors without a gesture from them I would not order anything more.

User icon
Jade Z.
purchased on 26/10/2022
Translated review
1 /5
★☆☆☆☆

Very fast delivery. Product conforms to the description. Good smell. Disadvantage: areas of red pimples that appeared on the face after a few days... Probably an allergic reaction to the soap. So I stopped using it.

User icon
Amicie B.
purchased on 25/10/2022
Translated review
1 /5
★☆☆☆☆

I did not receive my package

User icon
Sophie A.
purchased on 17/10/2022
Translated review
1 /5
★☆☆☆☆

These products destroyed my skin...

User icon
Manon B.
purchased on 09/05/2022
Translated review
1 /5
★☆☆☆☆

I received the exfoliant instead of the day cream...

User icon
Lydie G.
purchased on 24/10/2022
Translated review
1 /5
★☆☆☆☆

I received a face scrub instead of the cream I am told that it is what I ordered so we can do nothing while I am on me in short I lost 30 € for something I will never use I will not order more

User icon
Perrine C.
purchased on 24/10/2022
Translated review
1 /5
★☆☆☆☆

My order was delivered but was not found at the hotel where I had it delivered

User icon
Florence C.
purchased on 13/10/2022
Translated review
1 /5
★☆☆☆☆

I did not receive the entire order.

User icon
Claire H.
purchased on 21/10/2022
Translated review
1 /5
★☆☆☆☆

Fast delivery however the cream without the oil and the peeling are of bad composition I will not recommend

User icon
Claudine S.
purchased on 21/10/2022
Translated review
1 /5
★☆☆☆☆

My product ordered a month ago unfortunately never arrived

User icon
Estel N.
purchased on 12/10/2022
Translated review
1 /5
★☆☆☆☆

My order was missing a product and no one did anything. I end up paying for a product that I would never have !!!! I am more than disappointed!

User icon
Alexandra N.
purchased on 20/10/2022
Translated review
1 /5
★☆☆☆☆

Package not received

User icon
Christel D.
purchased on 20/10/2022
Translated review
1 /5
★☆☆☆☆

Customer service not at all up to par. A package never received, I'm still waiting for my refund.

User icon
Lamya B.
purchased on 03/09/2022
Translated review
1 /5
★☆☆☆☆

Order not received

User icon
Marie-therese M.
purchased on 18/10/2022
Translated review
1 /5
★☆☆☆☆

Package arrived soaked. Lotion not screwed on and therefore empty!!! Impossible to find an agreement with Pin Up Secret ... at the price of the lotion very disappointed

User icon
Carol G.
purchased on 15/10/2022
Translated review
1 /5
★☆☆☆☆

A product was poorly packaged and leaked in the box so it was unusable

User icon
Emma G.
purchased on 18/10/2022
Translated review
1 /5
★☆☆☆☆

Not satisfied at all with the scrub, but the soap masks very well

User icon
Sylvie A.
purchased on 17/10/2022
Translated review
1 /5
★☆☆☆☆

Everything went very well, nothing to say, order received quickly

User icon
Margo C.
purchased on 14/10/2022
Translated review
1 /5
★☆☆☆☆

It worsens instead of helping

User icon
Diana S.
purchased on 08/10/2022
Translated review
1 /5
★☆☆☆☆

The face peel arrived all dripping, as if it had been opened and used. It was all over the box.

User icon
Charlotte A.
purchased on 12/10/2022
Translated review
1 /5
★☆☆☆☆

I still haven't received my order

User icon
Isabelle N.
purchased on 12/10/2022
Translated review
1 /5
★☆☆☆☆

I didn't receive the order...so for the price it's not commercial at all😅

User icon
Manon B.
purchased on 08/10/2022
Translated review
1 /5
★☆☆☆☆

I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.

User icon
Manon M.
purchased on 08/10/2022
Translated review
1 /5
★☆☆☆☆

I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.

User icon
Manel S.
purchased on 07/10/2022
Translated review
1 /5
★☆☆☆☆

Very disappointed, I did not receive the products I ordered and no return service

User icon
Sarah J.
purchased on 10/10/2022
Translated review
1 /5
★☆☆☆☆

Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.

User icon
Joelle R.
purchased on 09/10/2022
Translated review
1 /5
★☆☆☆☆

A product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!

User icon
Delphine V.
purchased on 08/10/2022
Translated review
1 /5
★☆☆☆☆

After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend

User icon
Solenn D.
purchased on 06/10/2022
Translated review
1 /5
★☆☆☆☆

The package received does not correspond to my order.

User icon
Corinne A.
purchased on 06/10/2022
Translated review
1 /5
★☆☆☆☆

Very fast delivery.

User icon
Claudine G.
purchased on 06/10/2022
Translated review
1 /5
★☆☆☆☆

Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.

User icon
Olivier M.
purchased on 06/10/2022
Translated review
1 /5
★☆☆☆☆

Null

User icon
Sghaier S.
purchased on 04/10/2022
Translated review
1 /5
★☆☆☆☆

The soap burned my skin after 3 uses

User icon
Audrey C.
purchased on 05/10/2022
Translated review
1 /5
★☆☆☆☆

Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...

User icon
Aurélia V.
purchased on 05/10/2022
Translated review
1 /5
★☆☆☆☆

Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund

User icon
Audrey Y.
purchased on 03/10/2022
Translated review
1 /5
★☆☆☆☆

No on 2 products order one receipt

User icon
Emmeline L.
purchased on 04/10/2022
Translated review