9.3/10
★★★★★
based on 79750 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Very drying product after only 3 days of use according to the instructions, dry patches and pimples, even though I have acne-prone skin.

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Alexandra D.
purchased on 18/11/2022
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1 /5
★☆☆☆☆

Customer service not very top! I received a broken brush even with a picture of the brush and they didn't even send me one back.

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Kiara N.
purchased on 16/11/2022
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1 /5
★☆☆☆☆

I did not receive my package

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Danielle D.
purchased on 11/11/2022
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1 /5
★☆☆☆☆

Package received empty and still no response from customer service!!!

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Marina B.
purchased on 08/11/2022
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1 /5
★☆☆☆☆

I did not receive my order

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Alexandra H.
purchased on 09/11/2022
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1 /5
★☆☆☆☆

I did not receive the package, I am still not refunded. One month to get a refund is a long time. I ordered because I had no more and finally I ordered elsewhere... it's a mistake of the post office but I would have liked to receive another product or to be refunded quickly to recommend

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Aurelie G.
purchased on 06/11/2022
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1 /5
★☆☆☆☆

1 Missing product, lack of help from the seller although with obvious proof, too bad because good products

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Cornelia B.
purchased on 07/11/2022
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1 /5
★☆☆☆☆

I did not receive my order although I had modified the address

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Zayneb T.
purchased on 04/11/2022
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1 /5
★☆☆☆☆

This is not what I ordered

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Aurore T.
purchased on 02/11/2022
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1 /5
★☆☆☆☆

I have eczema and it doesn't work! So the influencers say it works

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Naila K.
purchased on 02/11/2022
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1 /5
★☆☆☆☆

No notice ordered not received, it's not great I ask for a refund

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Régine P.
purchased on 01/11/2022
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1 /5
★☆☆☆☆

I received my package in a thousand pieces with the mist broken, it leaked into the box, and damaged my other product purchased. Please contact me as soon as possible.

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Caroline R.
purchased on 26/10/2022
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1 /5
★☆☆☆☆

I did not receive my order

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Sarah A.
purchased on 24/10/2022
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1 /5
★☆☆☆☆

Very disappointed! So much publicity for this miraculous soap... Perfect for acne! And I have never had so many pimples as when I used this product !!!! Huge pimples appeared from the 2nd day of use .... I still persevered! But it never got better! It only stopped when I didn't use the product anymore!!!! What a shame to be so disappointed at this price

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Maïté H.
purchased on 02/11/2022
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1 /5
★☆☆☆☆

Order not received and ask me to contact the carrier

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Amarya A.
purchased on 28/10/2022
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1 /5
★☆☆☆☆

When I ordered, I asked for delivery to my home and it was delivered in a relay point! Not serious!

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Karen O.
purchased on 28/10/2022
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1 /5
★☆☆☆☆

I was very unhappy with the delivery which was declared delivered except that the relay for the package no longer exists so the procedure is underway I paid and I do not have my package!

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Céline L.
purchased on 31/10/2022
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1 /5
★☆☆☆☆

I did not receive the correct product ordered

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Abboud J.
purchased on 31/10/2022
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1 /5
★☆☆☆☆

I got pimples

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Vanessa V.
purchased on 29/10/2022
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1 /5
★☆☆☆☆

My order is not complete, I need a cream without oil

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Laetitia O.
purchased on 28/10/2022
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1 /5
★☆☆☆☆

I did not receive my order even though a delivery confirmation email was sent to me! Never again.

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Tania P.
purchased on 29/10/2022
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1 /5
★☆☆☆☆

The soap is not gentle and I have since its use a rash of buttons Not the impression that it is natural goat's milk but filled with camphor

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Audrey M.
purchased on 27/10/2022
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1 /5
★☆☆☆☆

Nothing received, parcel was supposed to arrive on 15/10 !!! I am told to wait ...to wait for what exactly, a miracle ???

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Laurie N.
purchased on 10/10/2022
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1 /5
★☆☆☆☆

I am very disappointed because I thought I would receive my package in 2 weeks and colissimo made me understand that I have it in 60 days! I hope that soon you will have the deliveries with CHRONO POSTE because there it is not possible....in the meantime I had to buy other products for more than 100 euros while waiting to receive yours....

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Mondyne A.
purchased on 26/10/2022
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1 /5
★☆☆☆☆

Very disappointed with the goat milk soap, I do not recommend its use for those who have sensitive skin or psoriasis. The use of the soap literally burned my skin and worsened my psoriasis. 20€ in the trash. I do not recommend it.

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Mégane A.
purchased on 26/10/2022
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1 /5
★☆☆☆☆

I have been an unconditional customer for several years of pin-up secret products and I am very disappointed because during my last order they maintain that I ordered the peeling while I had ordered the precious cream. I understood that there was a problem of out of stock and that they do not assume their errors without a gesture from them I would not order anything more.

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Jade Z.
purchased on 26/10/2022
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1 /5
★☆☆☆☆

Very fast delivery. Product conforms to the description. Good smell. Disadvantage: areas of red pimples that appeared on the face after a few days... Probably an allergic reaction to the soap. So I stopped using it.

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Amicie B.
purchased on 25/10/2022
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1 /5
★☆☆☆☆

I did not receive my package

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Sophie A.
purchased on 17/10/2022
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1 /5
★☆☆☆☆

These products destroyed my skin...

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Manon B.
purchased on 09/05/2022
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1 /5
★☆☆☆☆

I received the exfoliant instead of the day cream...

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Lydie G.
purchased on 24/10/2022
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1 /5
★☆☆☆☆

I received a face scrub instead of the cream I am told that it is what I ordered so we can do nothing while I am on me in short I lost 30 € for something I will never use I will not order more

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Perrine C.
purchased on 24/10/2022
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1 /5
★☆☆☆☆

My order was delivered but was not found at the hotel where I had it delivered

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Florence C.
purchased on 13/10/2022
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1 /5
★☆☆☆☆

I did not receive the entire order.

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Claire H.
purchased on 21/10/2022
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1 /5
★☆☆☆☆

Fast delivery however the cream without the oil and the peeling are of bad composition I will not recommend

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Claudine S.
purchased on 21/10/2022
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1 /5
★☆☆☆☆

My product ordered a month ago unfortunately never arrived

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Estel N.
purchased on 12/10/2022
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1 /5
★☆☆☆☆

My order was missing a product and no one did anything. I end up paying for a product that I would never have !!!! I am more than disappointed!

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Alexandra N.
purchased on 20/10/2022
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1 /5
★☆☆☆☆

Package not received

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Christel D.
purchased on 20/10/2022
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1 /5
★☆☆☆☆

Customer service not at all up to par. A package never received, I'm still waiting for my refund.

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Lamya B.
purchased on 03/09/2022
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1 /5
★☆☆☆☆

Order not received

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Marie-therese M.
purchased on 18/10/2022
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1 /5
★☆☆☆☆

Package arrived soaked. Lotion not screwed on and therefore empty!!! Impossible to find an agreement with Pin Up Secret ... at the price of the lotion very disappointed

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Carol G.
purchased on 15/10/2022
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