9.3/10
★★★★★
based on 78753 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I didn't receive the order...so for the price it's not commercial at all😅

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Manon B.
purchased on 08/10/2022
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1 /5
★☆☆☆☆

I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.

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Manon M.
purchased on 08/10/2022
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1 /5
★☆☆☆☆

I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.

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Manel S.
purchased on 07/10/2022
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1 /5
★☆☆☆☆

Very disappointed, I did not receive the products I ordered and no return service

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Sarah J.
purchased on 10/10/2022
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1 /5
★☆☆☆☆

Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.

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Joelle R.
purchased on 09/10/2022
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1 /5
★☆☆☆☆

A product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!

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Delphine V.
purchased on 08/10/2022
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1 /5
★☆☆☆☆

After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend

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Solenn D.
purchased on 06/10/2022
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1 /5
★☆☆☆☆

The package received does not correspond to my order.

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Corinne A.
purchased on 06/10/2022
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1 /5
★☆☆☆☆

Very fast delivery.

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Claudine G.
purchased on 06/10/2022
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1 /5
★☆☆☆☆

Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.

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Olivier M.
purchased on 06/10/2022
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1 /5
★☆☆☆☆

Null

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Sghaier S.
purchased on 04/10/2022
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1 /5
★☆☆☆☆

The soap burned my skin after 3 uses

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Audrey C.
purchased on 05/10/2022
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1 /5
★☆☆☆☆

Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...

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Aurélia V.
purchased on 05/10/2022
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1 /5
★☆☆☆☆

Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund

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Audrey Y.
purchased on 03/10/2022
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1 /5
★☆☆☆☆

No on 2 products order one receipt

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Emmeline L.
purchased on 04/10/2022
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1 /5
★☆☆☆☆

I don't recommend it. Soap far too aggressive for my combination skin. Very disappointed 😞

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Amandine B.
purchased on 12/09/2022
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1 /5
★☆☆☆☆

His incredible 😻

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Lilya B.
purchased on 30/09/2022
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1 /5
★☆☆☆☆

Order never arrived, I contact the customer service who tells me that they have to wait 14 days! The post office says they didn't get the parcel by pinup, it's going around in circles and I don't have the order that I paid for

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Sarah M.
purchased on 29/09/2022
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1 /5
★☆☆☆☆

Error of products at the delivery, unreachable phone service with vocal message saying that it is closed exceptionally, except that it is every day! I received an answer to my complaint 11 days later because I threatened to contact the consumer services because their legal deadline stipulated on their email was not respected and I still do not have the ordered products. Case in progress.... and it's a real shame not to respect a customer who orders regularly!

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Céline L.
purchased on 29/09/2022
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1 /5
★☆☆☆☆

I did not receive my full order, only one soap out of two and no solutions found by the site

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Amélie V.
purchased on 29/09/2022
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1 /5
★☆☆☆☆

Package arrived on time

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Virginie L.
purchased on 26/09/2022
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1 /5
★☆☆☆☆

I received the package opened with the product not closed...

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Pauline B.
purchased on 23/09/2022
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1 /5
★☆☆☆☆

Package not received, collection made...

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Sarah A.
purchased on 26/09/2022
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1 /5
★☆☆☆☆

No tracking of claims

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Matthias G.
purchased on 25/09/2022
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1 /5
★☆☆☆☆

Very good result

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Stéphanie B.
purchased on 27/09/2022
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1 /5
★☆☆☆☆

Delivery was poor Not delivered to the right place so waiting for the return to your home for. New free shipping elsewhere I am really disappointed

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Anne C.
purchased on 24/09/2022
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1 /5
★☆☆☆☆

I did not receive my package

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Bruno R.
purchased on 09/09/2022
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1 /5
★☆☆☆☆

I never received my package and pin up secret does not refund me I am very disappointed

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Seyhan T.
purchased on 14/08/2022
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1 /5
★☆☆☆☆

I still have not received my order placed since September 21 😒

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Cindy P.
purchased on 20/09/2022
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1 /5
★☆☆☆☆

I received the package super fast but not the right products in it ...

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Sophie D.
purchased on 20/09/2022
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1 /5
★☆☆☆☆

I have a problem in the delivery of the package so I still have not received it since my order on September 16 😕

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Sandrine B.
purchased on 16/09/2022
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1 /5
★☆☆☆☆

M'amis des boutons

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Amina B.
purchased on 16/09/2022
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1 /5
★☆☆☆☆

The delivered product is not in conformity with the request. A claim is being processed. Phone line is never in service. It sucks

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Randrianasolo D.
purchased on 18/09/2022
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1 /5
★☆☆☆☆

Hello, I received the package in a deplorable state. I attached the photos in another mail.

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Aurore C.
purchased on 13/09/2022
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1 /5
★☆☆☆☆

No pass your way

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Dif S.
purchased on 16/09/2022
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1 /5
★☆☆☆☆

Still not received my colid

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Jessica N.
purchased on 15/09/2022
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1 /5
★☆☆☆☆

One of the products I ordered was not in my package, and I still don't have a return from the SAV

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Cheyma C.
purchased on 14/09/2022
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1 /5
★☆☆☆☆

I got more pimples using pin up

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Mélanie V.
purchased on 13/09/2022
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1 /5
★☆☆☆☆

Frankly I am disappointed I received my package all crushed everything but really everything and level packaging is not the top I am DOM TOM

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Françoise H.
purchased on 13/09/2022
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1 /5
★☆☆☆☆

Very disappointed... The mist arrived emptied in the box and no compensation I am still waiting

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Jennifer F.
purchased on 12/09/2022
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