★★★★★
based on 79307 reviews published
Latest negative customer reviews
The soap is not gentle and I have since its use a rash of buttons Not the impression that it is natural goat's milk but filled with camphor
Nothing received, parcel was supposed to arrive on 15/10 !!! I am told to wait ...to wait for what exactly, a miracle ???
I am very disappointed because I thought I would receive my package in 2 weeks and colissimo made me understand that I have it in 60 days! I hope that soon you will have the deliveries with CHRONO POSTE because there it is not possible....in the meantime I had to buy other products for more than 100 euros while waiting to receive yours....
Very disappointed with the goat milk soap, I do not recommend its use for those who have sensitive skin or psoriasis. The use of the soap literally burned my skin and worsened my psoriasis. 20€ in the trash. I do not recommend it.
I have been an unconditional customer for several years of pin-up secret products and I am very disappointed because during my last order they maintain that I ordered the peeling while I had ordered the precious cream. I understood that there was a problem of out of stock and that they do not assume their errors without a gesture from them I would not order anything more.
Very fast delivery. Product conforms to the description. Good smell. Disadvantage: areas of red pimples that appeared on the face after a few days... Probably an allergic reaction to the soap. So I stopped using it.
I did not receive my package
These products destroyed my skin...
I received the exfoliant instead of the day cream...
I received a face scrub instead of the cream I am told that it is what I ordered so we can do nothing while I am on me in short I lost 30 € for something I will never use I will not order more
My order was delivered but was not found at the hotel where I had it delivered
I did not receive the entire order.
Fast delivery however the cream without the oil and the peeling are of bad composition I will not recommend
My product ordered a month ago unfortunately never arrived
My order was missing a product and no one did anything. I end up paying for a product that I would never have !!!! I am more than disappointed!
Package not received
Customer service not at all up to par. A package never received, I'm still waiting for my refund.
Order not received
Package arrived soaked. Lotion not screwed on and therefore empty!!! Impossible to find an agreement with Pin Up Secret ... at the price of the lotion very disappointed
A product was poorly packaged and leaked in the box so it was unusable
Not satisfied at all with the scrub, but the soap masks very well
Everything went very well, nothing to say, order received quickly
It worsens instead of helping
The face peel arrived all dripping, as if it had been opened and used. It was all over the box.
I still haven't received my order
I didn't receive the order...so for the price it's not commercial at all😅
I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.
I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.
Very disappointed, I did not receive the products I ordered and no return service
Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.
A product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!
After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend
The package received does not correspond to my order.
Very fast delivery.
Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.
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The soap burned my skin after 3 uses
Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...
Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund
No on 2 products order one receipt