Reviews Pinup Secret

I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.

Bad - Package never arrived. Customer service does not respond.

Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.

It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.

It burns on the face after a while and dries out the whole face

I can only judge products that I have actually received

My package has not arrived..

Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.

I have not received my package yet 🙁

Item not received

Hello, my order from January has been returned. I would like to place the order again, but that is not possible.

The package did not arrive. Why do you send it to a depot and not to the customer's address?

The item did not arrive and I have not received any feedback!

Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. 🙁

I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse

The pump on my oil-free cream doesn't work.

I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...

Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.

I haven't received my parcel yet. It arrived at a relay point that does not exist.

I still haven't received my order

Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!

I still haven't received anything!!!

I placed my order 15 days ago and I still haven't received my parcel.

I did not receive the order obviously lost package

I still haven't received my order

Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.

I have received an incomplete parcel

My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..

Customer service very unfriendly. Just sends standard answers. Does not respond to questions.

ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.

I have not received my order

I received my order and I am satisfied. I will recommend it soon. Yours faithfully

Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.

I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.

I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?

Very satisfied

Many delays

Delivery took far too long

I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!

Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!