9.3/10
★★★★★
based on 79008 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I placed my order 15 days ago and I still haven't received my parcel.

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Amélie R.
purchased on 02/02/2025
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1 /5
★☆☆☆☆

I did not receive the order obviously lost package

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Carole H.
purchased on 02/02/2025
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1 /5
★☆☆☆☆

I still haven't received my order

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Hanane M.
purchased on 02/02/2025
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1 /5
★☆☆☆☆

Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.

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Stephanie S.
purchased on 02/02/2025
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1 /5
★☆☆☆☆

I have received an incomplete parcel

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Amélie M.
purchased on 02/02/2025
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1 /5
★☆☆☆☆

My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..

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Viola S.
purchased on 25/01/2025
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1 /5
★☆☆☆☆

Customer service very unfriendly. Just sends standard answers. Does not respond to questions.

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Melanie S.
purchased on 27/01/2025
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1 /5
★☆☆☆☆

ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.

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Stephanie K.
purchased on 13/01/2025
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1 /5
★☆☆☆☆

I have not received my order

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Karima K.
purchased on 25/01/2025
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1 /5
★☆☆☆☆

I received my order and I am satisfied. I will recommend it soon. Yours faithfully

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Pauline T.
purchased on 25/01/2025
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1 /5
★☆☆☆☆

Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.

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Audrey R.
purchased on 26/12/2024
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1 /5
★☆☆☆☆

I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.

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Virginie E.
purchased on 27/01/2025
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1 /5
★☆☆☆☆

I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?

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Celine L.
purchased on 22/01/2025
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1 /5
★☆☆☆☆

Very satisfied

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Catherine D.
purchased on 23/01/2025
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1 /5
★☆☆☆☆

Many delays

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Wafae B.
purchased on 13/01/2025
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1 /5
★☆☆☆☆

Delivery took far too long

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Soline J.
purchased on 06/01/2025
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1 /5
★☆☆☆☆

I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!

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Pauline R.
purchased on 08/01/2025
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1 /5
★☆☆☆☆

Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!

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Sabrina G.
purchased on 10/01/2025
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1 /5
★☆☆☆☆

I'm sorry but I'm very disappointed by the turmeric soap... I use the white one and have never had any problems, but the orange one was a disaster 🤦‍♀️ Once I used it, a few hours after a skin reaction, I got red pimples all over my face... Around the eyes etc. So being pregnant, I panicked and went to the emergency room to be reassured.

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Sabrina M.
purchased on 21/01/2025
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1 /5
★☆☆☆☆

My package is missing a product

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Sandrine C.
purchased on 12/01/2025
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1 /5
★☆☆☆☆

I have never had such bad skin after using it a few times 🙁

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Justine K.
purchased on 17/01/2025
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1 /5
★☆☆☆☆

Parcel not received because of a wrong relay point.

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Cindy D.
purchased on 19/01/2025
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1 /5
★☆☆☆☆

Soap burns the face

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Ophélie L.
purchased on 19/01/2025
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1 /5
★☆☆☆☆

Always satisfied so far, but not this time. After 4 weeks, the goods have still not arrived

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Ingrid B.
purchased on 08/12/2024
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1 /5
★☆☆☆☆

I never received my parcel

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Julie D.
purchased on 17/01/2025
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1 /5
★☆☆☆☆

Burns under the skin! First degree excruciating pain for 48 hours to the point of going to the emergency room and it was not allergies but the toxic and carcinogenic components of the product.

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Charlotte B.
purchased on 16/01/2025
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1 /5
★☆☆☆☆

Goods have not yet arrived

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Stefanie K.
purchased on 16/01/2025
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1 /5
★☆☆☆☆

Delivery is a disaster. My delivery has still not arrived. I love the products, but I am totally put off by the delivery time.

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Stefanie D.
purchased on 14/01/2025
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1 /5
★☆☆☆☆

The order was not sent to the delivery address I specified! Customer service is completely incompetent. I am still waiting for my parcel to be delivered to the correct border parcel address as stated.

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Vanessa E.
purchased on 11/01/2025
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1 /5
★☆☆☆☆

I ordered almost 3 weeks ago and have still not received my package. After several exchanges with customer service, nothing has happened. I am only ever told that I have to wait and that everything is being processed. What a shame as I paid via Paypal and really wanted to try the products.

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Schaghajegh G.
purchased on 13/01/2025
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1 /5
★☆☆☆☆

I received the wrong product and have to pay the return costs myself.

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Chantal N.
purchased on 11/01/2025
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1 /5
★☆☆☆☆

My order never arrived!

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Lena M.
purchased on 11/01/2025
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1 /5
★☆☆☆☆

The tube arrived defective

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Jasmin Z.
purchased on 08/01/2025
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1 /5
★☆☆☆☆

Order not received

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Madlen T.
purchased on 04/01/2025
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1 /5
★☆☆☆☆

Delivery takes forever

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Ksenia G.
purchased on 27/12/2024
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1 /5
★☆☆☆☆

Order not received

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Marina W.
purchased on 26/12/2024
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1 /5
★☆☆☆☆

It would be great if the product was delivered to your home and not to a parcel store. And that you can choose which parcel delivery company you want, as I personally always have problems with DPD

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Vanessa W.
purchased on 22/12/2024
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1 /5
★☆☆☆☆

My order has not arrived

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Partheymüller L.
purchased on 23/12/2024
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1 /5
★☆☆☆☆

The soap smells too intensely of lavender for me. I also find it difficult to handle because it is so thick. In addition, the shipping is totally inconvenient for me. To a packing station or something like that. I can't yet say exactly how the soap will affect my skin. I haven't used it long enough for that. Nevertheless, I would rather order somewhere else than from Pinup Secret. I wasn't convinced by it.

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Elisabeth M.
purchased on 24/12/2024
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1 /5
★☆☆☆☆

I have not received the goods

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Sandra K.
purchased on 18/12/2024
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