Reviews Pinup Secret

Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.

Disappointed to have contacted the customer service for a defect on a product and I was not solved.

Products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not

Extremely long delivery times (1 month) and no protective packaging for the products in the box!

The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.

No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it

I did not receive my parcel and I have requested a refund as soon as possible.

I was missing a product

Long delivery time, and the soap box was dirty when I received it.

I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.

This is the 2nd time I have ordered. The 1st time the shipping went wrong and I had to wait over 40 days. This time it didn't work again... you have a super bad shipping service provider

Unfortunately, I can no longer tolerate the shampoo

Very good value for money

Unfortunately, I only received 2 out of 3 pieces from my last order. So far I haven't received my missing part and it looks like Pinup is just going to leave me out of it too

Unfortunately I have not received my order to date

I am convinced and satisfied with the product. However, I waited 4 weeks for my delivery.

Ok

Unfortunately, the product is not yet effective. Nevertheless, it smells really good. The shipping is a disaster, I paid extra for shipping to my home. The delivery with dpd terrible. Despite the presence and notification of a neighbor, I was allowed to pick up the package in a foil, expensive shipping for nothing paid. Opening hours of the store of course also great to pick up. So good is really different

The goods and deliveries were fine. However, the purchase on account via Klarna has not worked since then. It was therefore unfortunately not possible to reorder on account, which really annoyed me.

Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.

First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.

Unfortunately, the order I placed at the end of September has still not arrived

I've been using it for a while now and I'm very happy.

Slight allergic rash if it remains on the décolleté for longer than 10 minutes.

Unfortunately one product is missing from my order

As the product says "use max 2x per week", I cannot give a rating at the moment.

I have not received my order! But it will be taken care of!

Unfortunately makes even more spots than before. Somehow disappointing.

Dries out the house. Arrived already damaged in the box

Soap irritates my skin and dries it out

I received my order with a faulty product (no labelling, black dots in the cap and the product had leaked during transport, with photo). I asked for an exchange and was told that I could still use the product (which I obviously wouldn't). I'm still giving it 2 stars because I'm satisfied with the rest of the order.

Cleanses well, doesn't tighten the skin after rinsing. However, I can't see any improvement in my acne at the moment, and I've been using it for over a week.

3 stars: both soaps are nice but the brush is of poor quality, I opened it and all the pils fall out.

Jadooooore

The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈

Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.

I did not receive the entire order. (Offer of the two-phase secret that was indicated) Customer service didn't want to know anything.

I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.

Delivery time far too long. It was supposed to arrive within 5 working days, but it only arrived after 2 weeks.

I haven't been testing the products for long but they are very pleasant. Unfortunately the shipping was a disaster! I will never order anything there again, I paid extra to have my package delivered directly to my home, of course this didn't happen!!!! Money is gone and I was able to pick up the package kilometers away from a store. I have also written to customer service and have not yet received an answer. Very annoying!