9.3/10
★★★★★
based on 77339 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆
I did not receive my parcel and I have requested a refund as soon as possible.
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Valerie V.
purchased on 19/11/2024
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3 /5
★★★☆☆
I was missing a product
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Walidou D.
purchased on 19/11/2024
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2 /5
★★☆☆☆
Long delivery time, and the soap box was dirty when I received it.
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Marine B.
purchased on 04/11/2024
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2 /5
★★☆☆☆
I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.
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Sabrina M.
purchased on 10/11/2024
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3 /5
★★★☆☆
This is the 2nd time I have ordered. The 1st time the shipping went wrong and I had to wait over 40 days. This time it didn't work again... you have a super bad shipping service provider
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Kristin Z.
purchased on 04/11/2024
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2 /5
★★☆☆☆
Unfortunately, I can no longer tolerate the shampoo
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Tanja A.
purchased on 02/11/2024
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2 /5
★★☆☆☆
Unfortunately, I only received 2 out of 3 pieces from my last order. So far I haven't received my missing part and it looks like Pinup is just going to leave me out of it too
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Saskia H.
purchased on 04/11/2024
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2 /5
★★☆☆☆
Unfortunately I have not received my order to date
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Chantal R.
purchased on 22/10/2024
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2 /5
★★☆☆☆
I am convinced and satisfied with the product. However, I waited 4 weeks for my delivery.
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Maike O.
purchased on 23/10/2024
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3 /5
★★★☆☆
Ok
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Enni S.
purchased on 23/10/2024
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3 /5
★★★☆☆
Unfortunately, the product is not yet effective. Nevertheless, it smells really good. The shipping is a disaster, I paid extra for shipping to my home. The delivery with dpd terrible. Despite the presence and notification of a neighbor, I was allowed to pick up the package in a foil, expensive shipping for nothing paid. Opening hours of the store of course also great to pick up. So good is really different
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Jenny L.
purchased on 22/10/2024
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3 /5
★★★☆☆
The goods and deliveries were fine. However, the purchase on account via Klarna has not worked since then. It was therefore unfortunately not possible to reorder on account, which really annoyed me.
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Martina B.
purchased on 22/10/2024
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2 /5
★★☆☆☆
Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.
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Violetta S.
purchased on 05/10/2024
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2 /5
★★☆☆☆
First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.
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Susann S.
purchased on 03/09/2024
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3 /5
★★★☆☆
Unfortunately, the order I placed at the end of September has still not arrived
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Vera W.
purchased on 29/09/2024
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3 /5
★★★☆☆
Slight allergic rash if it remains on the décolleté for longer than 10 minutes.
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Katharina T.
purchased on 30/09/2024
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3 /5
★★★☆☆
Unfortunately one product is missing from my order
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Caroline H.
purchased on 30/09/2024
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3 /5
★★★☆☆
As the product says "use max 2x per week", I cannot give a rating at the moment.
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Nadine R.
purchased on 26/09/2024
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2 /5
★★☆☆☆
I have not received my order! But it will be taken care of!
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Sarah A.
purchased on 26/09/2024
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2 /5
★★☆☆☆
Unfortunately makes even more spots than before. Somehow disappointing.
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Virginie F.
purchased on 16/09/2024
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2 /5
★★☆☆☆
Dries out the house. Arrived already damaged in the box
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Anne-christin H.
purchased on 16/09/2024
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3 /5
★★★☆☆
Soap irritates my skin and dries it out
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Léa R.
purchased on 10/09/2024
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2 /5
★★☆☆☆
I received my order with a faulty product (no labelling, black dots in the cap and the product had leaked during transport, with photo). I asked for an exchange and was told that I could still use the product (which I obviously wouldn't). I'm still giving it 2 stars because I'm satisfied with the rest of the order.
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Julie B.
purchased on 10/09/2024
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3 /5
★★★☆☆
Cleanses well, doesn't tighten the skin after rinsing. However, I can't see any improvement in my acne at the moment, and I've been using it for over a week.
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Aurélie E.
purchased on 09/09/2024
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3 /5
★★★☆☆
3 stars: both soaps are nice but the brush is of poor quality, I opened it and all the pils fall out.
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Nina B.
purchased on 09/09/2024
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3 /5
★★★☆☆
Jadooooore
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Kelsoua G.
purchased on 05/09/2024
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3 /5
★★★☆☆
The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈
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Vanessa S.
purchased on 03/09/2024
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3 /5
★★★☆☆
Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.
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Jennifer M.
purchased on 03/09/2024
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2 /5
★★☆☆☆
I did not receive the entire order. (Offer of the two-phase secret that was indicated) Customer service didn't want to know anything.
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Gladys C.
purchased on 30/08/2024
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3 /5
★★★☆☆
I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.
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Steffi S.
purchased on 23/08/2024
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