/10
★★★★★
based on 77342 reviews published
★★★★★
based on 77342 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed 2 times damaged product
Elise P.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...
Aubrin H.
purchased on 22/11/2024
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1
/5
★☆☆☆☆
Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.
Tessa W.
purchased on 11/10/2024
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1
/5
★☆☆☆☆
The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.
Nadine P.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
Miserable communication.
Klaus W.
purchased on 31/10/2024
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1
/5
★☆☆☆☆
Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!
Clarissa S.
purchased on 20/11/2024
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1
/5
★☆☆☆☆
I received my parcel on time, only the oil-free cream "button" where you press to take out the cream gets stuck all the time. I have to press it several times to keep it straight. It's annoying all the same.
Mariam B.
purchased on 14/11/2024
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1
/5
★☆☆☆☆
I don't like the soap at all. My skin dries out mega and gets red
Sarah M.
purchased on 04/11/2024
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1
/5
★☆☆☆☆
My skin has never been so reactive and fragile. I am very disappointed.
Marie-eve R.
purchased on 13/11/2024
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1
/5
★☆☆☆☆
When I ordered it, it said two to three working days, but somehow it only arrived three weeks later.
Laura H.
purchased on 05/11/2024
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1
/5
★☆☆☆☆
Customer service and Instagram unprofessional and I was blocked. Shipment was sent way too late and never arrived. Was threatened with a lawyer. A pure disaster.
Dina G.
purchased on 04/11/2024
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1
/5
★☆☆☆☆
I received the wrong product and the wrong product was a cheaper product !!!!
Laurie T.
purchased on 18/11/2024
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1
/5
★☆☆☆☆
I regret having ordered! I am missing a jar of precious cream and moreover I received the jar of cream without oil empty and taped tel a tester! I'm outraged that the after-sales service did nothing because the weight of the package was taken by the carrier!
Saliha A.
purchased on 18/11/2024
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1
/5
★☆☆☆☆
Oil-free cream pumps don't work
Marie C.
purchased on 16/11/2024
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1
/5
★☆☆☆☆
Zero satisfaction, this will be my last purchase from you, I placed an order more than 2 weeks ago and so far I have not received my package.
Khouloud B.
purchased on 17/11/2024
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1
/5
★☆☆☆☆
Package not received litigation opened but still nothing for a second order disappointed
Typhanie R.
purchased on 15/11/2024
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1
/5
★☆☆☆☆
The products burn my face and my skin and I have even more pimples.
Alison P.
purchased on 18/11/2024
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1
/5
★☆☆☆☆
No stars, more than dissatisfied! I complained and only got an email back telling me how to use the scrub ! Peeling is extremely bad and bites into the facial hair!
Johannaanne A.
purchased on 14/11/2024
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1
/5
★☆☆☆☆
The package did not arrive and I still have not received my money back
Julia K.
purchased on 18/09/2024
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1
/5
★☆☆☆☆
Never arrived
Lorena S.
purchased on 20/10/2024
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1
/5
★☆☆☆☆
Shipping took over 10 days which is too long
Steffen S.
purchased on 31/10/2024
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1
/5
★☆☆☆☆
2 wrong items received, after returning the wrong items still not received the correct goods, support slow, you have to keep asking for information yourself
Stefanie D.
purchased on 26/09/2024
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1
/5
★☆☆☆☆
Since I have ordered and the order is completely somewhere else and I have not gotten my money back I am not satisfied because I have given the address correctly and you have sent it wrong.
Sandra Z.
purchased on 27/10/2024
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1
/5
★☆☆☆☆
Unfortunately I had to wait a very long time for my order, which I found disappointing, I needed some things urgently.
Bianka M.
purchased on 24/10/2024
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1
/5
★☆☆☆☆
Bad customer focus
Tina K.
purchased on 26/10/2024
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1
/5
★☆☆☆☆
Unfortunately, the products do not deliver what was promised. My son still has spots and gets new ones.
Olesen N.
purchased on 22/10/2024
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1
/5
★☆☆☆☆
Parcel has not arrived and several weeks have passed in the meantime
Vanessa C.
purchased on 23/10/2024
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1
/5
★☆☆☆☆
25.10. ordered and paid... Today, 09.11. still no goods received.
Nadine K.
purchased on 25/10/2024
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1
/5
★☆☆☆☆
I think it's mean, because I ordered on 22.10.2024 and only received an email 2 weeks later that part of my order was not available. And I still have to wait at least until probably 15.11.
Lena S.
purchased on 22/10/2024
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1
/5
★☆☆☆☆
Goods not received to date. Ordered on 26.09.2024. No response to inquiries.
Martina R.
purchased on 26/09/2024
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