/10
★★★★★
based on 77339 reviews published
★★★★★
based on 77339 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery time far too long. It was supposed to arrive within 5 working days, but it only arrived after 2 weeks.
Maja B.
purchased on 26/08/2024
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2
/5
★★☆☆☆
I haven't been testing the products for long but they are very pleasant. Unfortunately the shipping was a disaster! I will never order anything there again, I paid extra to have my package delivered directly to my home, of course this didn't happen!!!! Money is gone and I was able to pick up the package kilometers away from a store. I have also written to customer service and have not yet received an answer. Very annoying!
Jaqueline S.
purchased on 26/08/2024
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2
/5
★★☆☆☆
My order has not been fully delivered, I'm missing the 3 soap boxes Mail sent Friday 6/09
Pascale B.
purchased on 23/08/2024
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3
/5
★★★☆☆
The package arrived late
Marta D.
purchased on 22/08/2024
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2
/5
★★☆☆☆
No I am not satisfied, I did not receive my package.
Sabrina B.
purchased on 23/08/2024
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3
/5
★★★☆☆
The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.
Elise T.
purchased on 20/08/2024
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3
/5
★★★☆☆
I received it and used it as I should, but it didn't do anything for me.
Madeleine B.
purchased on 28/07/2024
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3
/5
★★★☆☆
The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.
Stephanie S.
purchased on 08/08/2024
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2
/5
★★☆☆☆
Delivery was simply made to a pick-up store, although payment was made for doorstep delivery. There was no response to an email.
Marianne L.
purchased on 19/08/2024
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2
/5
★★☆☆☆
I started 3 weeks ago, no difference and I'm losing as much hair. Oil in your ingredients too.
Anne-marie A.
purchased on 20/08/2024
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3
/5
★★★☆☆
Good product
Lydie M.
purchased on 18/08/2024
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3
/5
★★★☆☆
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
Yvonne D.
purchased on 15/08/2024
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3
/5
★★★☆☆
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
Sonia M.
purchased on 13/08/2024
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2
/5
★★☆☆☆
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
Gaelle M.
purchased on 10/08/2024
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2
/5
★★☆☆☆
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
Audrey R.
purchased on 09/08/2024
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3
/5
★★★☆☆
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
Carole C.
purchased on 29/07/2024
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2
/5
★★☆☆☆
10/10
Hanane B.
purchased on 08/08/2024
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3
/5
★★★☆☆
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
Lena W.
purchased on 08/08/2024
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3
/5
★★★☆☆
Disappointed with the quantity of product now remains to be seen if it works well
Camille C.
purchased on 06/08/2024
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2
/5
★★☆☆☆
For the moment I can't see any change in my skin 😢
Mathilde L.
purchased on 04/08/2024
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3
/5
★★★☆☆
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
Stephanie R.
purchased on 02/08/2024
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2
/5
★★☆☆☆
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
Madeleine K.
purchased on 01/08/2024
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3
/5
★★★☆☆
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
Emilie R.
purchased on 30/07/2024
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3
/5
★★★☆☆
Order never arrived. The opening of the dispute has not yet been successful.
Marie Laure A.
purchased on 31/07/2024
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2
/5
★★☆☆☆
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
Camille H.
purchased on 29/07/2024
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2
/5
★★☆☆☆
Not satisfied
Amani T.
purchased on 25/07/2024
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3
/5
★★★☆☆
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
Melanie B.
purchased on 23/07/2024
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3
/5
★★★☆☆
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
Verena M.
purchased on 24/07/2024
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3
/5
★★★☆☆
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
Souad K.
purchased on 19/07/2024
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3
/5
★★★☆☆
I haven't tried all the products yet, but I'm already satisfied with what I have 🙂
Priscillia H.
purchased on 30/06/2024
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