Reviews Pinup Secret

Good product but the pump for the oil-free cream arrived broken

I received the parcel, but the oxymineral purifying mask was all open, it had overflowed. I preferred to throw it away because even the plastic protection wasn't there.

Very good products I had taken the soap and the precious cream unfortunately I made an allergic reaction

Great products . But price a bit high

Over €4 for such a small product.

Orange soap identical to the original pin up secret soap, nothing changes except the color of the soap, no interest.

My order is incomplete and you're not answering.

The product is of good quality, but the packaging is disappointing.

I received the goat soap as a birthday present from a friend and was very impressed, so I wanted to try other products. I ordered several products, but they never arrived. I get messages almost every day that my parcel is waiting for me at the DPD packing station in my town, but I've been there so many times and the parcel just can't be found. I've also written to Pin Up secret about it, but have never received a reply. dpd same game. In any case, I'm super disappointed that I've had to chase after the parcel for weeks and don't understand why it wasn't simply sent to the address I gave. That's why I'm giving two stars for the product, because it's good. However, the customer service leaves a lot to be desired.

Delivery takes a very long time!

The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.

I am very satisfied with the product so far. However, the delivery time was very long.

Unfortunately, shipping takes a long time and I still haven't received my order.

Three stars because I love the products! The customer service is really bad! I had to wait over a month for my last order. And customer service barely responded to my messages. What a shame ...

The order is not delivered to your home, which is a shame and you have to wait a while for it.

I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.

Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!

Good and expensive

Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...

Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks

There was a fly wrapped in my soap!

I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.

Fast delivery

I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks

Unfortunately, one pack was damaged, so it's silly to give it away

Unfortunately, the extra was not included for orders over a certain value.

One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.

One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.

I received the soap all broken too bad

The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.

Too bad my skin doesn't tolerate soap and feels slightly burnt.

I received my order incomplete so I sent several emails but no response.

I'm running out of products

I was supposed to have a gift in my parcel but it wasn't there.

There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.

Not all products are suitable for my skin

Even more buttons ...

Fast shipping is good, but when an item is missing it's not so good.

Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.

Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...