Reviews Pinup Secret

Delivery takes a very long time!

The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.

I am very satisfied with the product so far. However, the delivery time was very long.

Unfortunately, shipping takes a long time and I still haven't received my order.

Three stars because I love the products! The customer service is really bad! I had to wait over a month for my last order. And customer service barely responded to my messages. What a shame ...

The order is not delivered to your home, which is a shame and you have to wait a while for it.

I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.

Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!

Good and expensive

Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...

Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks

There was a fly wrapped in my soap!

I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.

Fast delivery

I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks

Unfortunately, one pack was damaged, so it's silly to give it away

Unfortunately, the extra was not included for orders over a certain value.

One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.

One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.

I received the soap all broken too bad

The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.

Too bad my skin doesn't tolerate soap and feels slightly burnt.

I received my order incomplete so I sent several emails but no response.

I'm running out of products

I was supposed to have a gift in my parcel but it wasn't there.

There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.

Not all products are suitable for my skin

Even more buttons ...

Fast shipping is good, but when an item is missing it's not so good.

Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.

Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...

What's a shame is that the push of my cleansing milk

I've just started the soap

Good reception of ordered products

I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.

The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok

Order has not yet arrived or has apparently been lost

I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.

Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.

I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.