/10
★★★★★
based on 77339 reviews published
★★★★★
based on 77339 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
On trial....
Isabelle G.
purchased on 10/06/2024
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3
/5
★★★☆☆
Unfortunately, the longer I use the products, the worse my skin looks. I had imagined it would be different. Maybe it's an initial aggravation? In any case, I still can't understand the hype.
Birte B.
purchased on 07/06/2024
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3
/5
★★★☆☆
Bjr, I ordered 2 turmeric masks, 1 of which was free, and a cap, and I received a soap dish instead of the cap. You should have warned me.
Elvire Melissa S.
purchased on 06/06/2024
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2
/5
★★☆☆☆
I have not received my parcel
Jenny P.
purchased on 04/06/2024
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3
/5
★★★☆☆
The orange soap is like a sample, I'm disappointed. But otherwise for the rest of the order I am satisfied as usual. On the other hand, as I live on Reunion Island, the customs fees have increased a lot, which is going to slow me down a bit before I place my next order.
Maëva H.
purchased on 05/06/2024
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2
/5
★★☆☆☆
My order was missing a product
Nathalie B.
purchased on 05/06/2024
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3
/5
★★★☆☆
Ordered products recently, the products are great especially the new soap for blackheads... the only negative point is the after-sales service... I ordered 2 products by mistake and I offered to exchange it with another product and add the difference, I had to return the product at my expense. I thought it was a shame as I was going to buy another product...to be improved !!!!
Marie T.
purchased on 04/06/2024
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3
/5
★★★☆☆
In the beginning, it was 5-star May, now it's three-star, the soap doesn't have the mask effect it used to.
Bintou O.
purchased on 04/06/2024
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2
/5
★★☆☆☆
Very expensive for a mini soap
Lucille P.
purchased on 05/06/2024
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2
/5
★★☆☆☆
Decu I had a promo code to get a free soap that I did not get
Aurelie F.
purchased on 03/06/2024
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3
/5
★★★☆☆
Great products...
Sandra P.
purchased on 01/06/2024
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2
/5
★★☆☆☆
Actually very satisfied with the products. The last order seems to have included a product that had already been opened and unfortunately we have still not received any response regarding this.
Farina R.
purchased on 29/05/2024
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3
/5
★★★☆☆
Very well thank you now it's time to test
Catherine T.
purchased on 28/05/2024
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3
/5
★★★☆☆
Good product but the pump for the oil-free cream arrived broken
Kheira B.
purchased on 28/05/2024
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2
/5
★★☆☆☆
I received the parcel, but the oxymineral purifying mask was all open, it had overflowed. I preferred to throw it away because even the plastic protection wasn't there.
Caroline M.
purchased on 24/05/2024
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3
/5
★★★☆☆
Very good products I had taken the soap and the precious cream unfortunately I made an allergic reaction
Sarah N.
purchased on 26/05/2024
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3
/5
★★★☆☆
Great products . But price a bit high
Caroline R.
purchased on 25/05/2024
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2
/5
★★☆☆☆
Over €4 for such a small product.
Sandy R.
purchased on 23/05/2024
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3
/5
★★★☆☆
Orange soap identical to the original pin up secret soap, nothing changes except the color of the soap, no interest.
Aurélie L.
purchased on 23/05/2024
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3
/5
★★★☆☆
My order is incomplete and you're not answering.
Rania E.
purchased on 23/05/2024
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3
/5
★★★☆☆
The product is of good quality, but the packaging is disappointing.
Julie M.
purchased on 21/05/2024
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2
/5
★★☆☆☆
I received the goat soap as a birthday present from a friend and was very impressed, so I wanted to try other products. I ordered several products, but they never arrived. I get messages almost every day that my parcel is waiting for me at the DPD packing station in my town, but I've been there so many times and the parcel just can't be found. I've also written to Pin Up secret about it, but have never received a reply. dpd same game. In any case, I'm super disappointed that I've had to chase after the parcel for weeks and don't understand why it wasn't simply sent to the address I gave. That's why I'm giving two stars for the product, because it's good. However, the customer service leaves a lot to be desired.
Jasmin K.
purchased on 25/04/2024
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2
/5
★★☆☆☆
Delivery takes a very long time!
Tonia H.
purchased on 03/05/2024
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2
/5
★★☆☆☆
The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.
Eva G.
purchased on 27/04/2024
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3
/5
★★★☆☆
I am very satisfied with the product so far. However, the delivery time was very long.
Margeritta B.
purchased on 03/05/2024
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3
/5
★★★☆☆
Unfortunately, shipping takes a long time and I still haven't received my order.
Jessica B.
purchased on 24/04/2024
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3
/5
★★★☆☆
Three stars because I love the products! The customer service is really bad! I had to wait over a month for my last order. And customer service barely responded to my messages. What a shame ...
Isabella M.
purchased on 24/01/2024
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3
/5
★★★☆☆
The order is not delivered to your home, which is a shame and you have to wait a while for it.
Anna W.
purchased on 18/04/2024
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2
/5
★★☆☆☆
I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.
Stephanie S.
purchased on 17/04/2024
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2
/5
★★☆☆☆
Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!
Vanessa B.
purchased on 11/04/2024
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