Reviews Pinup Secret

Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...

Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks

There was a fly wrapped in my soap!

I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.

Fast delivery

I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks

Unfortunately, one pack was damaged, so it's silly to give it away

Unfortunately, the extra was not included for orders over a certain value.

One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.

One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.

I received the soap all broken too bad

The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.

Too bad my skin doesn't tolerate soap and feels slightly burnt.

I received my order incomplete so I sent several emails but no response.

I'm running out of products

I was supposed to have a gift in my parcel but it wasn't there.

There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.

Not all products are suitable for my skin

Even more buttons ...

Fast shipping is good, but when an item is missing it's not so good.

Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.

Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...

What's a shame is that the push of my cleansing milk

I've just started the soap

Good reception of ordered products

I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.

The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok

Order has not yet arrived or has apparently been lost

I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.

Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.

I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.

The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.

Unfortunately, the order has not yet arrived

My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.

Delivery via GLS was unsatisfactory

It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.

Product is great - but poor customer service

The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.

Parcel received very quickly, excellent product

The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.