Reviews Pinup Secret

The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.

Unfortunately, the order has not yet arrived

My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.

Delivery via GLS was unsatisfactory

It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.

Product is great - but poor customer service

The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.

Parcel received very quickly, excellent product

The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.

Unfortunately, one product was missing and I couldn't reach anyone by phone.

I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...

Not for me. My skin couldn't cope with it.

Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.

I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.

I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.

Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...

I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing

Product received not the one ordered i had FAI an email to have an exchange and never UE of answer

Order not in conformity with what I validated

I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.

Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed 🙁

Incomplete order then defective item

Product received damaged

I ordered a soap box and did not receive it.

I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.

Drying product

A missing product and still no news

Parcel received quickly, products always at the top except that I ordered 2 soaps, I received only one, I made the dispute, sent photos and videos and I have no more news, disappointed with the SAV.

The oil-free cream is really good, but the glass bottle is not ideal. There's a lot of cream left in the bottle. The angles inside the bottle should be rounded to make it easier to extract the cream and reduce waste. Several cartons of the oil-free cream were damaged, which is inconvenient if you want to give them as gifts. But the products are great.

The box is pretty, I haven't tested the product yet but the parcel arrived very late and I didn't even receive an apology I think that's the least I can do.

I had allergies because of the soap so I stopped using it but the rest I would see with time.

I paid the shipping costs to have my order in 48h and I received it more than 10 days later. Disappointed by this service m1is very good product.

Unfortunately I did not receive my complete order.

Defective packaging affected product

Having tested the peel several times, I'd like to give my opinion on this one. I'm disappointed because this "gel" is nothing like a scrub. You can see lumps appearing that look like dead skin, but it's not dead skin at all, it's just a component that changes texture on contact with the skin and heat. I won't be buying this product again.

I was missing an item in my package and had to go through a lot of hoops to get my missing item. This was a really bad experience for me. I do not recommend the pin-up secret website.

Hidden customs duties

Products received promptly. as ordered.

Product lived up to my expectations, although the packaging was damaged, this was a Christmas present...

Very fast and perfect delivery! I am very happy with my order . Thank you 🤩