Reviews Pinup Secret

I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing

Product received not the one ordered i had FAI an email to have an exchange and never UE of answer

Order not in conformity with what I validated

I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.

Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed 🙁

Incomplete order then defective item

Product received damaged

I ordered a soap box and did not receive it.

I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.

Drying product

A missing product and still no news

Parcel received quickly, products always at the top except that I ordered 2 soaps, I received only one, I made the dispute, sent photos and videos and I have no more news, disappointed with the SAV.

The oil-free cream is really good, but the glass bottle is not ideal. There's a lot of cream left in the bottle. The angles inside the bottle should be rounded to make it easier to extract the cream and reduce waste. Several cartons of the oil-free cream were damaged, which is inconvenient if you want to give them as gifts. But the products are great.

The box is pretty, I haven't tested the product yet but the parcel arrived very late and I didn't even receive an apology I think that's the least I can do.

I had allergies because of the soap so I stopped using it but the rest I would see with time.

I paid the shipping costs to have my order in 48h and I received it more than 10 days later. Disappointed by this service m1is very good product.

Unfortunately I did not receive my complete order.

Defective packaging affected product

Having tested the peel several times, I'd like to give my opinion on this one. I'm disappointed because this "gel" is nothing like a scrub. You can see lumps appearing that look like dead skin, but it's not dead skin at all, it's just a component that changes texture on contact with the skin and heat. I won't be buying this product again.

I was missing an item in my package and had to go through a lot of hoops to get my missing item. This was a really bad experience for me. I do not recommend the pin-up secret website.

Hidden customs duties

Products received promptly. as ordered.

Product lived up to my expectations, although the packaging was damaged, this was a Christmas present...

Very fast and perfect delivery! I am very happy with my order . Thank you 🤩

I received a defective product and no one answered my email.

I received my parcel, but they made a mistake with one of the products, but I'm sure they'll find a solution.

Happy with my products that's for sure 😉 On the other hand coli not complete. Too bad 10€ for a soap box 😕

I have not yet received my delivery

They forgot the soap box in my parcel ... and they didn't send it back.

My order arrived with two products missing - an error on the part of pin-up secret and no commercial gesture.

Delivery is fast, but my parcel was not delivered to the right letterbox. It is unpleasant to waste time going around the neighborhood to find your package. I was satisfied with the products.

Good products but a soap box was missing. I received one of the 2 I ordered. Would it be possible to send me one. Thank you very much.

I have not received my order in full.

I have not received my parcel

I've been using the soap for almost 3 months now and unfortunately I haven't seen much of a change. At first, the soap made all my pimples stand out 😶

I was surprised by the package. A simple cardboard envelope with the product inside, not 1 wrapping paper, not 1 bubble, not 1 card or even an invoice. It's a dry product. With all the advertising about the brand, I was expecting something more polished. That said, I'm satisfied with the product. The first tests are cool.

I only received the oil-free cream

I still haven't received my cash back because it hasn't yet been validated by the brand...

This product was forgotten in my previous order

I find that the composition of some products has changed: soap, peeling especially!