Reviews Pinup Secret

Parcels are only sent to your home for an extra charge and not to a parcel center even though you already pay the shipping fee. Other retailers also manage this. The self-set password of the customer account is sent in plain text to the stored email address, ergo presumably also stored. Security is subterranean, just wait for unwanted things to flutter in via this address. The product is very good, but I was asked about the shopping experience.

I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.

The products sank in my parcel Complaint too complicated, asking for too many photos

I would like to return my order in full and am not getting an answer...

Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate

Disappointed with the brush, which loses its bristles after the first use.

Expensive and my skin didn't like it

Very disappointed as order placed 15 days ago and still not received

My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.

Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.

I'm missing some articles

Still not collected

Goods not received. Communication with customer service not satisfactory

I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.

My skin is unfortunately worse since I started using your products.

I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service

I have not received the order .....

I still haven't received my parcel

Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either

Disappointed with the shampoo, which makes hair super heavy and smells really bad.

The products don't suit me.....they burn me..too bad.

I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔

Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented

Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!

I have not received my order.

Unfortunately, I don't like the product at all

Order not received!

I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.

Very small product for its price

The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.

Delivery took too long

Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.

Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.

Has not had the promised effect.

With the code I was supposed to receive a free make-up remover but I didn't.

Unfortunately, my order has still not arrived after a month.

I have not received my parcel. Is this normal?

I have not received my order... where is it ?

Order never received despite complaint ...

Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.