/10
★★★★★
based on 77342 reviews published
★★★★★
based on 77342 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Nothing received to date
Eva S.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
Sabine P.
purchased on 12/07/2024
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1
/5
★☆☆☆☆
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
Marine C.
purchased on 12/07/2024
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1
/5
★☆☆☆☆
Missing products
Nadia B.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
Assiya D.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
Marianne K.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
I have not received a reply although I would like to return some of the goods
Marcel K.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
Ramona F.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
I never received my order
Oumeyma Z.
purchased on 09/07/2024
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1
/5
★☆☆☆☆
Disappointed
Hadja K.
purchased on 09/07/2024
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1
/5
★☆☆☆☆
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
Ida Anaïs K.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
Olga D.
purchased on 09/07/2024
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1
/5
★☆☆☆☆
I placed an order, one item was missing, they wouldn't send me back the missing item.
Billotet S.
purchased on 05/07/2024
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1
/5
★☆☆☆☆
No
Makram B.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
Nothing transcendent
Malika S.
purchased on 05/07/2024
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1
/5
★☆☆☆☆
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
Magali C.
purchased on 02/07/2024
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1
/5
★☆☆☆☆
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
Bernhard K.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
I have not received my order
Sahar B.
purchased on 03/07/2024
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1
/5
★☆☆☆☆
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
Zahiya K.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
Nicole K.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
Anne Z.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
Johanna T.
purchased on 03/07/2024
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1
/5
★☆☆☆☆
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
Miriam H.
purchased on 03/07/2024
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1
/5
★☆☆☆☆
Ordered and never received the goods.
Colina S.
purchased on 03/07/2024
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1
/5
★☆☆☆☆
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
Finn H.
purchased on 02/07/2024
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1
/5
★☆☆☆☆
I did not receive the right product I made a claim but no news I'm disappointed
Anais D.
purchased on 30/06/2024
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1
/5
★☆☆☆☆
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
Ihsane E.
purchased on 28/06/2024
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1
/5
★☆☆☆☆
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
Marina H.
purchased on 30/06/2024
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1
/5
★☆☆☆☆
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
Carolin R.
purchased on 01/07/2024
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1
/5
★☆☆☆☆
I received my parcel in a disastrous state extra mist was emptied
Mina M.
purchased on 29/06/2024
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