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P
Rating: 4 out of 5
Pleasant, even if it is not comparable to the black one. Spread on buttered toasts, as an appetizer, it is delicious.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 2 out of 5
One of the 2 truffles was dry, so not of quality
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Response from Plantin
Hello,
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Rating: 4 out of 5
Very good service. Delicious truffles but I have had more delicious ones.
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F
Rating: 4 out of 5
I vacuum sealed the truffles so I will see when I prepare them
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F
Rating: 4 out of 5
Serious and responsible company
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A
Rating: 4 out of 5
whole truffles ok, truffle pieces simply correct
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J
Rating: 2 out of 5
The truffles have little taste. We do not even know the origin of said truffles. Great disappointment.
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J
Rating: 4 out of 5
Very beautiful truffles, superb smell and taste but with a skin a bit too dry.
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L
Rating: 4 out of 5
Delivery was on time, and the truffle was very fine!
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C
Rating: 2 out of 5
The order was not delivered completely, despite the complaint there was no response. Too bad.
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M
Rating: 2 out of 5
Products correct but significant delay and deterioration of the quality of the truffle in this order. Zero response to requests, customer service non-existent. I will not return...
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L
Rating: 4 out of 5
Delivery time longer than expected due to the carrier.
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B
Rating: 4 out of 5
Very good product I ate the truffles sliced in an omelette Very happy with the product very good, just a little lack of maturity for excellence, very happy anyway Best wishes to the team
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M
Rating: 2 out of 5
A large part of the disappointing package had too firm flesh with no taste and was pink.
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Response from Plantin
Hello,
We are sorry to learn about your disappointment regarding part of the truffles received.
Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.
However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.
You can write to us at [email protected].
Best regards,
The Plantin team
We are sorry to learn about your disappointment regarding part of the truffles received.
Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.
However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.
You can write to us at [email protected].
Best regards,
The Plantin team
V
Rating: 2 out of 5
Frozen truffles with no taste in the 200 grams. Too bad…
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment.
However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.
We would like to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected].
Best regards,
The Plantin team
We are sincerely sorry to learn about your disappointment.
However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.
We would like to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected].
Best regards,
The Plantin team
R
Rating: 2 out of 5
Melano truffle, lacking smell, surprised because Plantin is usually known for its quality. I used to order as a professional, but as an individual, the quality was not up to par.
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.
Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.
We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to write to us at [email protected] so that we can review the situation together.
Best regards,
The Plantin team
We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.
Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.
We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to write to us at [email protected] so that we can review the situation together.
Best regards,
The Plantin team
J
Rating: 4 out of 5
good service
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D
Rating: 2 out of 5
Well, my truffle was not exceptional, yet I did what was necessary to keep it well preserved, paper towel, airtight box, paper towel changed every day, so maybe I missed something? In any case, no more smell for New Year's Eve.
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Response from Plantin
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.
You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.
It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.
We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to contact us at [email protected] to discuss this in more detail.
Best regards,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.
You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.
It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.
We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to contact us at [email protected] to discuss this in more detail.
Best regards,
R
Rating: 4 out of 5
Very good telephone support. Advisor attentive. Delivery top-notch, deadlines respected. The scent of the truffles is not as intense as the melanosporum from the Dordogne region.
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G
Rating: 2 out of 5
Quality very average after a 300g error on the second shipment, they have soft spots and white mold, really disappointed
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Response from Plantin
Hello,
We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.
All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.
In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.
We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.
We invite you to write to us at [email protected] so that we can get back in touch and assist you.
Best regards,
We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.
All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.
In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.
We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.
We invite you to write to us at [email protected] so that we can get back in touch and assist you.
Best regards,
R
Rating: 2 out of 5
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
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Response from Plantin
Hello,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
M
Rating: 4 out of 5
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
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F
Rating: 4 out of 5
Speed and quality are on point
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C
Rating: 2 out of 5
A bit, when buying I sincerely thought there were several per lot, and there was only one and it is quite shiny, it would be good to specify (but I may have read it wrong..) well it’s not dramatic
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Response from Plantin
Hello,
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
F
Rating: 2 out of 5
Dry truffles with little taste I will try again before giving up I will place a new order soon
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Response from Plantin
Hello,
Thank you for your message and for your transparency.
We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.
We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.
Our team is always available to assist our customers and ensure the best possible experience.
Best regards,
Laurent
Thank you for your message and for your transparency.
We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.
We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.
Our team is always available to assist our customers and ensure the best possible experience.
Best regards,
Laurent
K
Rating: 2 out of 5
Unfortunately, a truffle that arrives very dry must have been harvested several days before.
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Response from Plantin
Hello,
We are sorry to hear that the truffle you received did not fully satisfy you.
However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.
It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.
We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.
Best regards,
Laurent
We are sorry to hear that the truffle you received did not fully satisfy you.
However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.
It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.
We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.
Best regards,
Laurent
A
Rating: 4 out of 5
Incorrect information for foreign clients due to different taxes
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D
Rating: 4 out of 5
Fast delivery and well packaged, good quality products. A bit disappointed with the pasta.
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J
Rating: 4 out of 5
very good
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P
Rating: 4 out of 5
Quality product. I will reserve my advice for my next order. Indeed, the recent bad weather has heavily soaked the truffle, which consequently loses some of its flavor at the beginning of the season. To be continued.
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J
Rating: 4 out of 5
Package received quickly, well packaged... But the oil from one of the jars had leaked. Very good product otherwise.
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J
Rating: 4 out of 5
Speed and simple communication with the Plantin team. However, Chronofresh put my package in the mailbox of the Chateau where we were staying, and it took us 2 days to find it because "they didn't have proof of delivery and then no one knew where the package was," despite having called twice, they assured me that it was impossible for it to be in the mailbox, as the "fresh" package must be delivered "in person"; luckily, we eventually found the package, but the ChronoFresh service is really annoying. I had 20 people available on site ready to receive it, but they decided to ignore my clear instructions to "Call upon arrival."
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Response from Plantin
Hello Madam, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our carrier was not satisfactory. We will forward your message to Chronofresh support alongside your complaint so that this does not happen again in the future. Wishing you an excellent day.
J
Rating: 4 out of 5
The truffles had little taste.
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J
Rating: 4 out of 5
Perfect quality and top delivery time Thank you
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B
Rating: 2 out of 5
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
J
Rating: 4 out of 5
Clear and practical website. Reliable and compliant shipping.
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C
Rating: 2 out of 5
Tasteless truffles. Very disappointing at this price.
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Response from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
P
Rating: 2 out of 5
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
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Response from Plantin
Hello Sir, we're sorry and surprised to read your comment. We did indeed make a gesture towards you, even if it obviously didn't suit you. We remain at your disposal to discuss any issues you may have. Have a nice day, the Plantin team
S
Rating: 2 out of 5
Disappointed by the truffle cheese.
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Response from Plantin
Hello, we're sorry to hear about your disappointment with the truffle brie. Our customer service department has contacted you by e-mail to discuss the reasons for your dissatisfaction. Have a nice day, the Plantin team
P
Rating: 4 out of 5
Very fast delivery. Good packaging. Firm truffles, easy to use with mandolin. However, they lacked olfactory and gustatory power.
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