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É
Rating: 1 out of 5
Everything melted down
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Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 657 published reviews
Summary of reviews
Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
I received cereals whose expiration date was in November. I contacted customer service, but I was ignored.
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F
Rating: 1 out of 5
Order never received and the seller is impossible to reach.
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A
Rating: 1 out of 5
One product with one month validity
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A
Rating: 2 out of 5
The jelly doesn't set, quite disappointed with the product
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R
Rating: 1 out of 5
The deadline announced on the site on the evening of the order was doubled the next day at confirmation! I could not give the item as planned based on the information from the order/website. Very disappointing
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N
Rating: 2 out of 5
I received an expired article.
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A
Rating: 1 out of 5
Zero, they sent me expired product
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F
Rating: 1 out of 5
Unable to send the ordered products, no response to my complaint despite a dozen emails over the past 3 weeks. I have placed thousands of online orders and I have never seen a company so incompetent and disrespectful to its customers. Avoid!
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B
Rating: 1 out of 5
More than 1 month since I ordered, no news from the site. I have followed up several times with the site, both by email and by phone, no news, no information. Since today I can no longer log into the site with my credentials. I have lost my order and the euros that go with it. Hoping they wake up and show a bit of professionalism. Mondial Relay informs me that the package has "gone missing" in their center but that it is another structure that sent the package and that I will not be refunded.
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D
Rating: 1 out of 5
I did not receive the correct order. I am terribly disappointed. Not only will I not place any more orders with you, but I also discourage it and I will make it known. I ordered chili powder and I received snack cakes.
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M
Rating: 2 out of 5
Nothing clearly indicated that these were 125 g pots and not 250 like those usually bought elsewhere; you had to read the composition to see it; for the price, it was super expensive.
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C
Rating: 1 out of 5
Quite disappointed as this is the second time they forget a drink but the most annoying thing is that they almost never respond when I send an email to request a solution, so disappointed.
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J
Rating: 1 out of 5
Placed my first order with them for 8 Louisiana sauces, received other sauces instead. Despite my complaint emails, no response from them, nor from my multiple phone calls. It seems like there is no one there! No customer service! Completely avoid! I report them on the Signalconso platform.
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F
Rating: 1 out of 5
Missing product in the order, unable to contact support as they do not respond, even on their social networks. Had to open a dispute on PayPal and even on the platform they did not respond, so I was refunded by PayPal fortunately.
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V
Rating: 1 out of 5
Order of two bottles placed on November 8, 2025. According to the Mondial Relay tracking, the package was shipped on 10/11/2025 but was never delivered. Despite several attempts to contact the seller (emails, website form, and phone calls), I received no response. I also sent a registered letter requesting a refund, which was never picked up by the recipient. I cannot judge the quality of the products since I never received them, but my experience with customer service is very unsatisfactory due to the complete lack of communication.
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E
Rating: 1 out of 5
Dissatisfied. 4 products with expired dates: M&Ms cookie (Oct 25), M&Ms pretzel (Aug 25), Twitter cookie shower (Sept 25) and pop tart chocolate&marshmallow box Dec 25). I hope at least that the products will be refunded. E
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W
Rating: 2 out of 5
Immediately after placing my order I asked them to change the location for the delivery, they never responded back or supported my request
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L
Rating: 1 out of 5
Order received with a candy scent different from the one ordered. I contacted Pops America several times to report the error, with no response. Very disappointed with the customer service. I do not recommend.
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P
Rating: 2 out of 5
The candies had not been stored properly; they were dry and crumbly, unfortunately
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L
Rating: 1 out of 5
All the bags were expired and several already opened
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M
Rating: 1 out of 5
There was an error in my order. It has now been over a month since I have been trying to get in touch. When I had the honor of receiving a response, I was informed that the correct order would be sent to me and asked to remove the negative comments. Obviously, I have received nothing from them...
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G
Rating: 2 out of 5
3 cans out of 4 damaged a bit disappointed me who collects Monster energy since the first time I ordered none were damaged
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Response from Pop’s America
Hello Guillaume,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
B
Rating: 1 out of 5
I ordered the short-dated box: it said to use within 3 weeks. But it wasn't. I received my parcel on 12/12/2024. The box is full... of expired stuff: Lions (Sept 2024), milkybar (Nov 2024), milklicious (Oct 2024), beef rangers (22/08/2024)... It's all there. It was a Christmas present. I'm not going to give expired food! I'm extremely disappointed! Can I return it and get my money back?
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Response from Pop’s America
Hello,
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
R
Rating: 1 out of 5
No snickers! What can I do?
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Response from Pop’s America
What can I do?
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
M
Rating: 2 out of 5
👎🏻
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Response from Pop’s America
Hello,
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
A
Rating: 1 out of 5
The package was incomplete
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M
Rating: 1 out of 5
delivery in relay and not home will not be withdrawn because handicapped
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M
Rating: 2 out of 5
You can see things in the presentation image that weren't in the package last time.
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Response from Pop’s America
Hello,
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
A
Rating: 2 out of 5
Obsolete products ordered without knowing it. This category should not be mixed with all the products on the site. Very expensive delivery.
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Response from Pop’s America
Hello,
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
J
Rating: 2 out of 5
Many products are out of date or almost out of date...
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Response from Pop’s America
Hello,
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
E
Rating: 2 out of 5
The delivery was perfect, but I asked a question about the expiration date of the product I ordered, and in the end there was no answer.
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Response from Pop’s America
Hello,
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
S
Rating: 2 out of 5
Most of the products I received can be found in France
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Response from Pop’s America
Hello,
Surprising return... in short.
Surprising return... in short.
M
Rating: 2 out of 5
DELIVERED IN GOOD CONDITION EXCEPT THAT I MISSED 1 SACHET OF M&M's brownie received 11 instead of 12
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Response from Pop’s America
Hello,
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
G
Rating: 2 out of 5
almost perfect order overall, except for a few crushed chocolates
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Response from Pop’s America
Hello Gregory, thank you for your order and your feedback. We are sorry about the crushed chocolates and will do our best to avoid this in the future. We hope you enjoyed the rest of your order and will give us another chance to provide you with a perfect experience. Have a nice day!
L
Rating: 2 out of 5
We had ordered 7 sauces, but only received 5... Despite exchanges with customer service, we were told that we were lying and then radio silence. Honestly, we're not 2 sauces down, but we just wanted to be taken seriously. Fortunately, the sauces are excellent.
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O
Rating: 2 out of 5
Bottle broken on arrival
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N
Rating: 1 out of 5
Not at all the products ordered Very bad experience.
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M
Rating: 2 out of 5
Delivery gls , a horror, and for my order on 3 cans 1 damaged it is a pity
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A
Rating: 2 out of 5
Hello I received my package very damaged and rescotched. All the sweets were loose in the box with the broken bag.
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Response from Pop’s America
Hello,
We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?
We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?