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L
Rating: 4 out of 5
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Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 572 published reviews
Summary of reviews
Pop's America consistently delivers fast and reliable service with quick, on-time or earlier-than-expected shipping and well-packaged orders that protect the contents. Customers highlight a broad, accessible product catalog with authentic, unique items from the USA, including favorite drinks and snacks, often accompanied by small gifts and thoughtful packaging. The shopping experience is enhanced by clear, responsive communication and easy ordering, with many reviews praising fast delivery, accurate order fulfillment, and helpful customer support. Overall, customers repeatedly note fast delivery, good packaging, and a strong selection of products that meet expectations.
Reviews 1 and 4 stars
Reset filtersL
Rating: 4 out of 5
Hello, good products but the number was not correct. Ordered 30 Butterfinger but received only 29. Already sent an email to report it but no response from them.
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M
Rating: 4 out of 5
The products are correct, but the carrier needs to be reviewed.
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K
Rating: 4 out of 5
Easy to navigate website, had a chance to order exactly what I wanted and missed from the US - Snyder's Pretzels with Jalapeño and Buffalo spices! Yummy! The only downside was Mondial Relay shipping, once it the parcel got into Barcelona it got stuck somewhere for over 3 weeks! It eventually arrived to me in Menorca over a month later. Other than that the product is good and I recommend this site.
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F
Rating: 4 out of 5
Perfect package, delivered on time
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J
Rating: 4 out of 5
I ordered mini packs of cereal, the problem is they go until September 2026.
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N
Rating: 4 out of 5
Delivered very quickly the ordered products, too bad to be limited by expirations!
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R
Rating: 1 out of 5
The deadline announced on the site on the evening of the order was doubled the next day at confirmation! I could not give the item as planned based on the information from the order/website. Very disappointing
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A
Rating: 4 out of 5
Excellent but it's a shame that the shipping costs are so high
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R
Rating: 4 out of 5
Great discovery arrived very quickly accommodating and available team just one mistake on a product I'm waiting for the team's response. I recommend 100% to rediscover the taste of the users
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A
Rating: 1 out of 5
Zero, they sent me expired product
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F
Rating: 1 out of 5
Unable to send the ordered products, no response to my complaint despite a dozen emails over the past 3 weeks. I have placed thousands of online orders and I have never seen a company so incompetent and disrespectful to its customers. Avoid!
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P
Rating: 4 out of 5
Different and original aperitif
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J
Rating: 4 out of 5
Some of the items arrived damaged. Otherwise, no worries.
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P
Rating: 4 out of 5
Very unfortunate that it is so often out of stock on jell'o pudding free products
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B
Rating: 1 out of 5
More than 1 month since I ordered, no news from the site. I have followed up several times with the site, both by email and by phone, no news, no information. Since today I can no longer log into the site with my credentials. I have lost my order and the euros that go with it. Hoping they wake up and show a bit of professionalism. Mondial Relay informs me that the package has "gone missing" in their center but that it is another structure that sent the package and that I will not be refunded.
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D
Rating: 1 out of 5
I did not receive the correct order. I am terribly disappointed. Not only will I not place any more orders with you, but I also discourage it and I will make it known. I ordered chili powder and I received snack cakes.
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C
Rating: 1 out of 5
Quite disappointed as this is the second time they forget a drink but the most annoying thing is that they almost never respond when I send an email to request a solution, so disappointed.
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M
Rating: 4 out of 5
always very good, I have always had good products, I really love this site. The only problem is the communication with customer service. I had an error in my order, I had ordered pink Lemonade chewing gums and I received plain Bubblegum chewing gums. I called several times, left messages and sent emails, but I never got a response.
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J
Rating: 1 out of 5
Placed my first order with them for 8 Louisiana sauces, received other sauces instead. Despite my complaint emails, no response from them, nor from my multiple phone calls. It seems like there is no one there! No customer service! Completely avoid! I report them on the Signalconso platform.
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F
Rating: 1 out of 5
Missing product in the order, unable to contact support as they do not respond, even on their social networks. Had to open a dispute on PayPal and even on the platform they did not respond, so I was refunded by PayPal fortunately.
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S
Rating: 4 out of 5
Package in good condition, although I hoped to receive it before the arrival of the New Year.
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V
Rating: 1 out of 5
Order of two bottles placed on November 8, 2025. According to the Mondial Relay tracking, the package was shipped on 10/11/2025 but was never delivered. Despite several attempts to contact the seller (emails, website form, and phone calls), I received no response. I also sent a registered letter requesting a refund, which was never picked up by the recipient. I cannot judge the quality of the products since I never received them, but my experience with customer service is very unsatisfactory due to the complete lack of communication.
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E
Rating: 1 out of 5
Dissatisfied. 4 products with expired dates: M&Ms cookie (Oct 25), M&Ms pretzel (Aug 25), Twitter cookie shower (Sept 25) and pop tart chocolate&marshmallow box Dec 25). I hope at least that the products will be refunded. E
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L
Rating: 1 out of 5
Order received with a candy scent different from the one ordered. I contacted Pops America several times to report the error, with no response. Very disappointed with the customer service. I do not recommend.
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L
Rating: 1 out of 5
All the bags were expired and several already opened
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Y
Rating: 4 out of 5
Package well wrapped in bubble wrap, corresponds perfectly to what I ordered thank you very much.
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E
Rating: 4 out of 5
Serious seller. Package received on time and great packaging for the products.
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S
Rating: 4 out of 5
Super. Great variety. Packed with care. All accounted for. Only downside, jelly beans were mixed together regardless of their flavour, leading to exclusion of friend with allergies...
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P
Rating: 4 out of 5
OK
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M
Rating: 1 out of 5
There was an error in my order. It has now been over a month since I have been trying to get in touch. When I had the honor of receiving a response, I was informed that the correct order would be sent to me and asked to remove the negative comments. Obviously, I have received nothing from them...
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M
Rating: 4 out of 5
One of my favorite sites to find US products!
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M
Rating: 4 out of 5
Everything was perfect, but there was a small dead insect in the box...
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T
Rating: 4 out of 5
very good product and the products are beautiful and well delivered it is a good site
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B
Rating: 1 out of 5
I ordered the short-dated box: it said to use within 3 weeks. But it wasn't. I received my parcel on 12/12/2024. The box is full... of expired stuff: Lions (Sept 2024), milkybar (Nov 2024), milklicious (Oct 2024), beef rangers (22/08/2024)... It's all there. It was a Christmas present. I'm not going to give expired food! I'm extremely disappointed! Can I return it and get my money back?
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Response from Pop’s America
Hello,
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
F
Rating: 4 out of 5
Good products but shipping costs too high in relay.
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Response from Pop’s America
Hello,
Thank you for your feedback.
The shipping costs are high in relay point when you order heavy items.
In your case 20 cans, that's more than 10Kg. Yes, 10€ for shipping may seem high, but your package wasn't 500g, the carrier charges by weight.
Do the test at the post office, and you'll see the price you pay for 1Kg and for 10Kg, it will triple or quadruple.
But in your case, it was free because you used a promotional code that reduced your bill by more than 10€,
Thank you for your feedback.
The shipping costs are high in relay point when you order heavy items.
In your case 20 cans, that's more than 10Kg. Yes, 10€ for shipping may seem high, but your package wasn't 500g, the carrier charges by weight.
Do the test at the post office, and you'll see the price you pay for 1Kg and for 10Kg, it will triple or quadruple.
But in your case, it was free because you used a promotional code that reduced your bill by more than 10€,
E
Rating: 4 out of 5
Good evening, just a small comment on the purchase of my box, I thought the items were in a cardboard box.
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R
Rating: 1 out of 5
No snickers! What can I do?
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Response from Pop’s America
What can I do?
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
C
Rating: 4 out of 5
Order received in perfect condition which is rare I was able to buy 19types of premium drinks and very few in this condition only regret, there are not enough kind of premium in this shop
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B
Rating: 4 out of 5
corresponds to my order (although the photo is slightly misleading the boxes are really small in real compared to the photo on the site in short there is choice and fast delivery I thank you and I highly recommend
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Response from Pop’s America
Hello,
Thank you for your feedback.
The box shows the number of candies on the picture, the weight of 42g is also indicated.
We put the photo of the product coming from the brand, we try to put all the information so that you are not surprised on this type of article.
Thank you for your feedback.
The box shows the number of candies on the picture, the weight of 42g is also indicated.
We put the photo of the product coming from the brand, we try to put all the information so that you are not surprised on this type of article.