Customer reviews of Pop’s America

Good evening Christian,

According to the tracking of your order, the parcel was delivered in 24h instead of 72h in a point relay following the passage of the deliveryman during your absence.
In this period of strong parcel influence, delivery drivers can no longer return to the customer's home several times if the latter is absent.
Instead, they drop off parcels at the nearest relay point.

I'm really sorry for the inconvenience.
Enjoy your meal, and thank you for your feedback.

Hello,

Thank you for your feedback.
It's a pity about the missing star linked to the price, which are displayed before the order :)

On the other hand, you forgot to mention the 15% discount and free delivery, i.e. a discount of almost €18 on a €70 order, which isn't insignificant.

Good luck and thanks again.

Hello,

Thank you for your feedback.
As far as prices are concerned, they're the market prices in France (we're often the cheapest), but don't forget to mention that you've benefited from a 15% discount and free delivery, which are considerable advantages when ordering.
Quality service, fast delivery, protected parcels - all this comes at a price, and you need to bear that in mind.

Concerning the Ranch sauce, unfortunately it ran out 8 days ago, we had it in stock for over 4 months, but it's a flagship product as you point out, it goes very quickly, many of our customers take them by 6 to avoid running out.

Don't forget to register on the item page, and you'll receive an email when it's back in stock, probably in November.

Don't forget that American products are not imported in a matter of days, but ordered and imported several months in advance, and that an out-of-stock product may not be back in stock within a few days.

We wish you all the best.

Hello Yohan,

Thank you for your feedback.
We are surprised that you are disappointed, we do our utmost to offer a quality box, 99% of customers are satisfied, it includes products of a higher level than those on the photo, while reproducing as much as possible what is on the photo and in the description.
We are quite transparent before the purchase, so normally the customer is informed of what he will get before and not after.

Thank you again for your order.

Hello,

Thank you for your feedback.
We did a search in our tools, we found no trace of complaint to report this problem.

You have different ways to contact us on the site, our customer support responds within a few hours. (Mail, phone, Whatsapp, social networks...)
As we have not had any feedback on this drinking error, we cannot intervene to resolve it.

Please do not hesitate to contact us in order to solve your problem as soon as possible if we have made a mistake. If this is the case, we are sincerely sorry.

We thank you very much.

Hello,

The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.

It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.

Good evening,

We are surprised by your return, you sent an email on Sept. 5, 2023 at 13:29 to report that you had only received 7 packages instead of 10.

We replied less than 30 minutes later: 5 sept. 2023 13:55

Maybe the message is in your spam, but our request was simple, we asked for photos of your package seen from above and below. At the same time, we wanted to confirm the weight of your parcel when it left for delivery.
We received no reply from you. All exchanges are recorded in our customer support tool and all our orders cannot be shipped incomplete. You can also visit Tiktok to see how our orders are picked without a hitch.

Without a response from you, we cannot investigate with the carrier.

Please send us the requested information and a written confirmation from you.

We wish you a pleasant evening.

Thank you for your feedback Mélanie.
It's a tricky time for chocolates, as indicated on the site 15 days ago, we strongly advise against chocolates during the summer.

In your case, it seems to be a parcel left in the sun because the parcel left the air-conditioned warehouse at 3pm at the end of the day and was available the next day in Locker 33. Lockers are not recommended at this time of year, as they are in direct sunlight 90% of the time.

Please do not hesitate to come back to us by email, as the parcel will not be accepted on our side if it has been opened or even without an explicit return request on your part.

Thank you for your understanding.

Hello,

After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.

The delivery driver therefore came back a second time the next day.

Thank you for your feedback.

Good evening Alexandra,

Thank you for your feedback. It sometimes happens during transport, despite the protection, that packages are handled quite roughly.
With heavy products like the ones you ordered (bottles, cans), this can cause shocks to the potato chips.
Potato chips are fragile products, and there's no such thing as 0 risk with this type of product. It's very rare, but it can happen.

We apologize for any inconvenience.

Hello Alain,

Thank you for your feedback. Unfortunately, our prices keep pace with inflation. However, on your 2 orders you were still able to benefit from free delivery as well as a 10% discount on the first order and a 20% discount on the second order.

Discount codes and free delivery are significant advantages on the final bill.
It's also worth remembering that you earn loyalty points with every order, which can be converted into discount vouchers at any time.

Thank you for your loyalty.

Good evening Youssef, thank you for your feedback.
What happened with Mondial Relay because your parcel left on 31/05 and was available the next day, 01/06, in the relay.
You then went to collect it on the 05, so we don't really understand what happened as the parcel was at the relay less than 24 hours after dispatch.
Thank you for your help.

Good evening Ahmad, the Takis are indeed Spanish versions. The European version is clearly indicated in the details of each item on the site, as are the Dinosaurus cereals.

As far as Takis are concerned, the Mexican and US versions have been banned in Europe since 2022, as they contain much too high levels of certain colorants that the European Union no longer validates.
Luckily, we still have the Spanish versions. All versions from Mexico or the US are no longer authorized for sale.
Now you know everything. We wish you all the best.