Customer reviews of Pop’s America

Hello,
Thank you for your feedback, but you still received a 10% discount and free delivery, which means a total discount of around €15 between shipping and the €7 product discount, which isn't too bad on a total of €68.
All delivered in less than 3 days in Belgium.

Hello,

The Pop-Tarts by 9 as you had taken fit in the parcel with the dimension, it was not possible to put additional wedging.
Otherwise we would have had to take another size of cardboard and fill with bubble wrap or padding (we try to limit the use of extra protection when it's not necessary, an ecological concern to be taken into account.
Our strong point is parcel protection, as noted by 95% of our customers in reviews. We can't have 50 references of cardboard boxes to adapt each order to each parcel, this one was perfectly suited to your order, unfortunately it suffered shocks in transit which can happen.
This should not have affected your Pop Tarts normally.
Thank you for your order.

Hello,

For transparency to other customers, your Chronopost tracking (fully reimbursed by the way): https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XP790312309FR&langue=en

You can see the order shipped on Monday, but as you don't seem to understand, it's not Pop's America driving the Chronopost truck to your door.
It's a post-Black Friday shipment, the sorting centers had huge volumes of parcels to process, which delayed some parcels including yours.

We replied every day to your aggressive messages or you never replied, but just aggressiveness in your exchanges, even when we tried to explain to you that we couldn't be at the driver's side, you don't seem to understand... It can't be easy every day, that's for sure...

You also forgot to mention that you were reimbursed the full €18 transport cost!!! Now it's harder to say thank you for the commercial gesture when we weren't obliged to do so, especially by refunding the full amount...
Once again, you've mixed up our service with that of the transport, you can't even say thank you! On the other hand, you know how to write a negative review...
Regarding your damaged products, next time remember to read the description when you buy a product marked damaged, and well it is damaged (dents on cans Monster Peachy) ...

Hello,

Thank you for your feedback. The date is indicated on each item below the price, in bold. It's very visible because it's also visible on the listing, even before entering the product.
And because we're transparent, it's also on the invoice at the time of purchase.
What's more, it's a DDM (no use-by date until the product has been opened) and not a DLC (use-by date), so you can be sure that your chocolate powder won't become perishable the day after the date indicated, i.e. after 2022-11-24.
Next time you buy something, take a good look at the 1800 items and you'll always find the date displayed, which is quite rare on food sites.
Thank you for your interest.

Hello,

We're going to rewrite it again despite various warnings to the command...

Please read the product description carefully, it is indicated either in bold or in red that a good number of Monsters are not recommended for the collection.
It's not the warehouse's fault, it's simply that they travel an average of 10,000km and arrive that way.
So, for the sake of transparency, we're displaying it! It's clearly indicated on the products you've bought.
And for the Strawberry it's very strange, they don't have any dents, no customer has ever had a problem with them, and we've never had any dents even in transit on this version...

Before buying, it's important to read the texts written in red.
And that's why we remind you that we sell food products intended for consumption and not for collection, hence the famous message on the product sheet when there's a problem:

"The cans have suffered several impacts during transport, and have a few dents/scratches. We do not recommend them for the collection".
It's a shame to then post a message where the fault doesn't lie with the seller, who took the necessary precautions to warn the customer.

Hello,

We do not sell expired products. Products may have a short date or be past their sell-by date, which are listed in the Anti-Gaspi section, as was the case for the Froot Loops cereal bars you bought on 27/10, which had a sell-by date of 31/10.
When you buy a product, the date is displayed on the website and on your invoice.

We'll leave it to you to read the definition of the DDM, which has nothing to do with an expiry date, and the French government strongly encourages the sale of products that have reached the end of their DDM, in order to combat food waste.

None of the other products in your order were concerned, so your return comment is surprising...

Good evening,

Thank you for your feedback.

The Fanta and Coca cans have no impact before dispatch. It is highly likely that the can received a shock during transport, and depending on the violence of the shock during transport, a can may take a big impact on the sorting line. Unfortunately, there is no such thing as 0 risk with fragile products.

Normally, however, there's no penalty, given that the product is intended for consumption.

Thanks again for your order.

Hello,

Thank you for your feedback.
We are sorry that you encountered a problem with the delivery person during your delivery.
Unfortunately we are dependent on the delivery of your parcel and can only report the problem to the GLS company for this home delivery with the latter. Please do not hesitate to let us know the details of your problem, as this is how transport companies can improve their services, thanks to your very important customer feedback.

If you place a new order, try delivery with Mondial Relay or Chronopost, the result may be of better quality, bearing in mind that the problem is often human. (Delivery person)

Thank you for your order, have a nice weekend.

Good evening,

Thank you for your feedback, but the product date is displayed 3x before your purchase:
Before entering the product file, in the product file and also on your invoice.

All minimum durability dates are displayed on the 1500 items.

We suggest you take a good look at the product sheet before you buy, as it's very visible.

Thank you for your interest.

Hello,
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.

As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.

At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.

We apologize for this incident.

Thank you very much.

Thank you for your feedback,
Thank you for your feedback, it's a pity, you could almost have picked up the order at our warehouse which is located 10 minutes from your home, pick up is free ^_^.
See you soon.

Hello, First of all thank you for your order and this feedback. We haven't found any trace of complaint in emails or customer service regarding this error. There may be an error on our part. Could you please send us a photo of the product received to [email protected]? Please do not hesitate to contact us, our support is available 7 days a week for all complaints. We look forward to hearing from you.

Hello,

Thank you for hanging up on us when we called to try to understand.

You didn't like the dried meat and cheddar spray, we can understand because you didn't like it, but to come and say that you had a bad experience ordering at 3:30 pm on August 10, 2022 and receiving your package on August 11, 2022 at 1 pm, less than 24 hours later, what a bad experience.

I wish you all the best.

Hello, thank you for your feedback. We're sorry to hear that there was an error in your order. However, we don't understand why you didn't try to contact us. We have a chat on the site open 7 days a week, a phone line where we also answer 7 days a week and a contact form available 24 hours a day. We apologize for any errors we may have made, but we always correct them as soon as they are reported. It's never too late, you can send us a photo of the products you've received on [email protected] and we'll do what's necessary to rectify the error. Thank you for your understanding. (After checking, we would like to receive the photos, as we do have the scanned product sent, which is very strange).