Customer reviews of Pop’s America

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 572 published reviews
5 2 230 87% 4 228 9% 3 63 2% 2 25 1% 1 26 1%

Summary of reviews

Pop's America consistently delivers fast and reliable service with quick, on-time or earlier-than-expected shipping and well-packaged orders that protect the contents. Customers highlight a broad, accessible product catalog with authentic, unique items from the USA, including favorite drinks and snacks, often accompanied by small gifts and thoughtful packaging. The shopping experience is enhanced by clear, responsive communication and easy ordering, with many reviews praising fast delivery, accurate order fulfillment, and helpful customer support. Overall, customers repeatedly note fast delivery, good packaging, and a strong selection of products that meet expectations.

Reviews 1 and 4 stars

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christine S.
Rating: 4 out of 5
following a purchase from 31/07/2022
Bobs produced but too many unavailable
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Response from Pop’s America
Hello, thank you for your feedback. We have 1200 references on the site, and currently 128 references are unavailable because they are either not produced at the moment, or the products are being restocked, which makes 8% unavailable, which is very very low. Do you have a particular product you'd like to have that wasn't available?
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Stéphanie A.
Rating: 4 out of 5
following a purchase from 28/07/2022
The site is really very attractive and the products very varied. At first, I was a bit worried that it was a site where you order but never receive it 🤣. What almost happened....Customer service, despite a little hiccup at the start as I was quite annoyed with the delivery service that couldn't deliver, was top notch and managed this incident. Dissatisfied with the delivery, which was not their fault, but satisfied with the way Pop's America handled the problem so that I could be delivered. The package was great! I loved the presentation of the personalized box. Serious site and responsive customer service
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Response from Pop’s America
Hello, Thank you for your comprehensive feedback. Gls will have turned our heads on this order, it's rare but sometimes it happens but thanks to your collaboration we managed to get the parcel to you after 3 attempts. Thanks again for your understanding.
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Frederic B.
Rating: 4 out of 5
following a purchase from 11/07/2022
Very good overall, good follow-up by the order pickers, nothing to complain about.
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Mikael P.
Rating: 4 out of 5
following a purchase from 26/06/2022
Exactly what was requested, it would have been nice to know the optimal packaging when buying in large quantities otherwise nothing to complain about!
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Mickael B.
Rating: 4 out of 5
following a purchase from 13/06/2022
Excellent selection of American products! Ideal for the homesick! Keep up the good work!
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Chloé T.
Rating: 4 out of 5
following a purchase from 27/05/2022
Super good
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Marine F.
Rating: 4 out of 5
following a purchase from 24/05/2022
The site is fairly comprehensive and easy to find. However, some products are missing (such as Hershey's varieties, for example).
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Response from Pop’s America
Thank you for your feedback. Don't hesitate to let us know about any products you'd like to see on the site. We currently carry 34 Hershey's brand products. With summer approaching, we're limiting stocks of chocolate-based products with the heat, but it will be a pleasure to expand our range according to your feedback. We look forward to hearing from you.
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Edgard H.
Rating: 4 out of 5
following a purchase from 03/05/2022
Perhaps a little more choice: cheetos in particular
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Response from Pop’s America
Hello, thank you for your feedback. We currently offer 25 references of Cheetos, a lot of stock to come in the next few days, however the catalog in terms of references of Cheetos will not increase any more because many references of Cheetos USA are and will be prohibited in Europe. 25 references is already quite a lot. New references dedicated to the European zone will arrive during the year. Come back within 10 days and you'll find Flamin Hot, Crunchy and Jalapeno in stock. Thank you for your patience.
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Athanase B.
Rating: 4 out of 5
following a purchase from 02/05/2022
Fast delivery, good products...
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Hervé S.
Rating: 4 out of 5
following a purchase from 30/03/2022
....
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Anaïs P.
Rating: 4 out of 5
following a purchase from 25/03/2022
Ergonomic website and fast shipping
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Ludovic D.
Rating: 4 out of 5
following a purchase from 26/02/2022
Fast and careful delivery...
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Angela M.
Rating: 4 out of 5
following a purchase from 21/02/2022
Order taken care of immediately and fast delivery! No complaints
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Célia P.
Rating: 4 out of 5
following a purchase from 15/02/2022
Very good product, very positive point fast delivery
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