Customer reviews of Pop’s America

Hello,

Thank you for your feedback.
We did a search in our tools, we found no trace of complaint to report this problem.

You have different ways to contact us on the site, our customer support responds within a few hours. (Mail, phone, Whatsapp, social networks...)
As we have not had any feedback on this drinking error, we cannot intervene to resolve it.

Please do not hesitate to contact us in order to solve your problem as soon as possible if we have made a mistake. If this is the case, we are sincerely sorry.

We thank you very much.

Hello,

You sent us an e-mail announcing a cut on a can.
10 minutes after receiving your e-mail, we ask you, like any other company, to justify the condition of the package and the punctured can with a simple photo.

You replied: "Poo, I've already thrown everything away at the waste disposal center"! At the waste disposal center, not in the garbage can!
The carrier reports no complaints, your parcel still weighs the same despite the leaking products, and you have nothing to send us to confirm the veracity of your statements.

Without proof in the form of a simple photo, we cannot intervene.

Thank you for your understanding.

Good evening,

We are surprised by your return, you sent an email on Sept. 5, 2023 at 13:29 to report that you had only received 7 packages instead of 10.

We replied less than 30 minutes later: 5 sept. 2023 13:55

Maybe the message is in your spam, but our request was simple, we asked for photos of your package seen from above and below. At the same time, we wanted to confirm the weight of your parcel when it left for delivery.
We received no reply from you. All exchanges are recorded in our customer support tool and all our orders cannot be shipped incomplete. You can also visit Tiktok to see how our orders are picked without a hitch.

Without a response from you, we cannot investigate with the carrier.

Please send us the requested information and a written confirmation from you.

We wish you a pleasant evening.

Good evening,
Thank you for your feedback.

After searching our database, we haven't found any trace of a complaint, nor have we received any calls from you to our customer support team.

All the cans in your order were individually wrapped like all orders and carefully checked during picking and packing.

Unfortunately, despite all the protection and cushioning we put in place, the packages were subjected to a great deal of damage during transport.

We are sincerely sorry, but it is difficult for us to assess the problem if our customer support team is not contacted.
As a reminder, we respond to emails 7/7 within 12 hours, and our telephone support is available from 8am to 7pm, Monday to Friday.
We're also available 7/7 on Messenger, Instagram and Whatsapp.

Thank you for your interest.

Thank you for your feedback Mélanie.
It's a tricky time for chocolates, as indicated on the site 15 days ago, we strongly advise against chocolates during the summer.

In your case, it seems to be a parcel left in the sun because the parcel left the air-conditioned warehouse at 3pm at the end of the day and was available the next day in Locker 33. Lockers are not recommended at this time of year, as they are in direct sunlight 90% of the time.

Please do not hesitate to come back to us by email, as the parcel will not be accepted on our side if it has been opened or even without an explicit return request on your part.

Thank you for your understanding.

Good evening Alexandra,

Thank you for your feedback. It sometimes happens during transport, despite the protection, that packages are handled quite roughly.
With heavy products like the ones you ordered (bottles, cans), this can cause shocks to the potato chips.
Potato chips are fragile products, and there's no such thing as 0 risk with this type of product. It's very rare, but it can happen.

We apologize for any inconvenience.

Hello Alain,

Thank you for your feedback. Unfortunately, our prices keep pace with inflation. However, on your 2 orders you were still able to benefit from free delivery as well as a 10% discount on the first order and a 20% discount on the second order.

Discount codes and free delivery are significant advantages on the final bill.
It's also worth remembering that you earn loyalty points with every order, which can be converted into discount vouchers at any time.

Thank you for your loyalty.

Good evening Youssef, thank you for your feedback.
What happened with Mondial Relay because your parcel left on 31/05 and was available the next day, 01/06, in the relay.
You then went to collect it on the 05, so we don't really understand what happened as the parcel was at the relay less than 24 hours after dispatch.
Thank you for your help.

Good evening Ahmad, the Takis are indeed Spanish versions. The European version is clearly indicated in the details of each item on the site, as are the Dinosaurus cereals.

As far as Takis are concerned, the Mexican and US versions have been banned in Europe since 2022, as they contain much too high levels of certain colorants that the European Union no longer validates.
Luckily, we still have the Spanish versions. All versions from Mexico or the US are no longer authorized for sale.
Now you know everything. We wish you all the best.

Thank you for your feedback. However, we note that in your order there were purchases of "damaged" Monsters at 60% off, so it's normal for these Monsters to have dents in them, since they're called "Monster Energy Abimées / Bosses".
See you soon.

Hello,
Thank you for your feedback. After researching with support, we haven't found any feedback to inform us of a problem with the box.
Please do not hesitate to send us photos via support so that we can then take the necessary steps with GLS, which was the carrier you chose when you placed your order.
Thanks to your feedback and photos, we can lodge complaints and report incidents to try and get the carriers to improve parcel handling.

Thank you for your help.

Hello,

Thank you for your feedback.

The Schokobons are on average 3€ more expensive at our confreres, the Creamy were sold with a 35% discount and the Kornetti are an Italian novelty found in France between 9.99 and 12.99, we offer them at 7.99€.
We're not into high prices, but fair prices for you and for us.

Of course, we're a little different from a lot of sites that offer 40% discounts on prices that are 60% higher... The visual effect...
In any case, for the items you've ordered, it's difficult to offer anything better, as they come from far away: Dubai, India and Italy, so import costs remain high.

Thank you for your order.

How do you do?
Thank you for your feedback. As you correctly pointed out, they are well protected, but all it takes is for a protective bubble to burst and the slightest shock to the package can cause an impact.
The cans are sorted individually so that they are not sent.

The only cans we've mentioned that could be subject to very slight impacts are those from Brazil, which travelled in 2 different containers, involving a lot of handling and the risk of impact.

Please don't hesitate to send us photos to see the "impacts" you mention.
Thank you very much.

Hello Cathy,

As exchanged by email, all your cans were carefully wrapped individually with reinforced bubble wrap.
Unfortunately, even with all these reinforcements, transport does not guarantee a problem-free arrival as explained on the site.
In some of the photos you sent us, we couldn't even make out the brand, and in those where we could see the dents, they were on the underside of the can.

Above all, these are consumer products, and we can't afford to exchange or refund a damaged can.

And we'd really like to point out that in your case, we couldn't even see the marks, they were really slight impacts and located far from the face of the can.

Each can is checked before dispatch, as it is individually packaged.

Thank you for your order.