Customer reviews of Pop’s America

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 657 published reviews
5 2 303 87% 4 233 9% 3 65 2% 2 26 1% 1 30 1%

Summary of reviews

Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.

Reviews 2 and 4 stars

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Stéphanie A.
Rating: 4 out of 5
following a purchase from 21/08/2022
Second order and not disappointed. The product reviews are very helpful in my choice. There are certain products for which we are faithful and others being a discovery.
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Kant A.
Rating: 4 out of 5
following a purchase from 24/07/2022
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Dina Z.
Rating: 4 out of 5
following a purchase from 16/08/2022
Overall note I am satisfied with my purchase but big problem and disappointment in my order there were resee's big cup pretzel and I received a simple reese's original big cup very disappointed because I wanted to taste them at all costs...
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Response from Pop’s America
Hello, First of all thank you for your order and this feedback. We haven't found any trace of complaint in emails or customer service regarding this error. There may be an error on our part. Could you please send us a photo of the product received to [email protected]? Please do not hesitate to contact us, our support is available 7 days a week for all complaints. We look forward to hearing from you.
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Dimitri G.
Rating: 4 out of 5
following a purchase from 07/08/2022
Happy with my order except that I had ordered a jalapeno cheese sauce and a habanero cheese sauce but I got 2 jalapeno cheeses. Disappointed because I can't taste the habanero cheese, but apart from that you're top notch. I'll recommend it and hope there are no mistakes next time.
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Response from Pop’s America
Hello, thank you for your feedback. We're sorry to hear that there was an error in your order. However, we don't understand why you didn't try to contact us. We have a chat on the site open 7 days a week, a phone line where we also answer 7 days a week and a contact form available 24 hours a day. We apologize for any errors we may have made, but we always correct them as soon as they are reported. It's never too late, you can send us a photo of the products you've received on [email protected] and we'll do what's necessary to rectify the error. Thank you for your understanding. (After checking, we would like to receive the photos, as we do have the scanned product sent, which is very strange).
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Christine S.
Rating: 4 out of 5
following a purchase from 31/07/2022
Bobs produced but too many unavailable
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Response from Pop’s America
Hello, thank you for your feedback. We have 1200 references on the site, and currently 128 references are unavailable because they are either not produced at the moment, or the products are being restocked, which makes 8% unavailable, which is very very low. Do you have a particular product you'd like to have that wasn't available?
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Stéphanie A.
Rating: 4 out of 5
following a purchase from 28/07/2022
The site is really very attractive and the products very varied. At first, I was a bit worried that it was a site where you order but never receive it 🤣. What almost happened....Customer service, despite a little hiccup at the start as I was quite annoyed with the delivery service that couldn't deliver, was top notch and managed this incident. Dissatisfied with the delivery, which was not their fault, but satisfied with the way Pop's America handled the problem so that I could be delivered. The package was great! I loved the presentation of the personalized box. Serious site and responsive customer service
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Response from Pop’s America
Hello, Thank you for your comprehensive feedback. Gls will have turned our heads on this order, it's rare but sometimes it happens but thanks to your collaboration we managed to get the parcel to you after 3 attempts. Thanks again for your understanding.
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Frederic B.
Rating: 4 out of 5
following a purchase from 11/07/2022
Very good overall, good follow-up by the order pickers, nothing to complain about.
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Mikael P.
Rating: 4 out of 5
following a purchase from 26/06/2022
Exactly what was requested, it would have been nice to know the optimal packaging when buying in large quantities otherwise nothing to complain about!
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Emilie L.
Rating: 2 out of 5
following a purchase from 10/06/2022
Very disappointed small format products for very big price!
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Response from Pop’s America
Hello, Thank you for your surprising feedback. Each product sheet includes size, weight, etc...

This is all indicated in accordance with the regulations. The prices quoted are market prices, you're buying imported products, so of course they don't have the same price as in the USA, because of course they don't cross the world for free.

Especially since the products you've chosen are not surprisingly small. Perhaps you should read the product descriptions and specifications before buying, to avoid disappointment. All the best.
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Mickael B.
Rating: 4 out of 5
following a purchase from 13/06/2022
Excellent selection of American products! Ideal for the homesick! Keep up the good work!
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Chloé T.
Rating: 4 out of 5
following a purchase from 27/05/2022
Super good
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Marine F.
Rating: 4 out of 5
following a purchase from 24/05/2022
The site is fairly comprehensive and easy to find. However, some products are missing (such as Hershey's varieties, for example).
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Response from Pop’s America
Thank you for your feedback. Don't hesitate to let us know about any products you'd like to see on the site. We currently carry 34 Hershey's brand products. With summer approaching, we're limiting stocks of chocolate-based products with the heat, but it will be a pleasure to expand our range according to your feedback. We look forward to hearing from you.
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Edgard H.
Rating: 4 out of 5
following a purchase from 03/05/2022
Perhaps a little more choice: cheetos in particular
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Response from Pop’s America
Hello, thank you for your feedback. We currently offer 25 references of Cheetos, a lot of stock to come in the next few days, however the catalog in terms of references of Cheetos will not increase any more because many references of Cheetos USA are and will be prohibited in Europe. 25 references is already quite a lot. New references dedicated to the European zone will arrive during the year. Come back within 10 days and you'll find Flamin Hot, Crunchy and Jalapeno in stock. Thank you for your patience.
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Athanase B.
Rating: 4 out of 5
following a purchase from 02/05/2022
Fast delivery, good products...
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Hervé S.
Rating: 4 out of 5
following a purchase from 30/03/2022
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Anaïs P.
Rating: 4 out of 5
following a purchase from 25/03/2022
Ergonomic website and fast shipping
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Ludovic D.
Rating: 4 out of 5
following a purchase from 26/02/2022
Fast and careful delivery...
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Angela M.
Rating: 4 out of 5
following a purchase from 21/02/2022
Order taken care of immediately and fast delivery! No complaints
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Célia P.
Rating: 4 out of 5
following a purchase from 15/02/2022
Very good product, very positive point fast delivery
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