The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Unfortunately, I still have not received my ordered goods completely by today. One item is still missing. Unfortunately, the dealer does not respond to my contact inquiries.
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Haidee S.
Rating: 2 out of 5
following a purchase from 17/11/2025
Boots are not true to size. It will Cost me a fortune to send them back and I have an invoice for £80 duty tax.
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Fabrice M.
Rating: 2 out of 5
following a purchase from 17/11/2025
I am a bit disappointed with the down jacket, nothing to do with the photo, moreover the delivery person did not deliver it to the address indicated on my order..
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Response from Precision Ski
Hello Fabrice,
Thank you for your feedback. We are sorry to hear that the down jacket did not meet your expectations and that you encountered an issue with the delivery. We take your comments very seriously and will do what is necessary to improve our service. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The Precision Ski team
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Frederic T.
Rating: 1 out of 5
following a purchase from 09/05/2025
I wish to return my order. Email sent last Monday. No response. No easily visible indication on the site to return an item.
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Response from Precision Ski
Hello Frederic,
Thank you for your feedback. We sincerely apologize for the delay in responding to your return request. We take your comment very seriously and will improve the visibility of return information on our site. Please do not hesitate to contact our customer service directly so that we can assist you as soon as possible.
Best regards,
The Precision Ski Team
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Matteo T.
Rating: 1 out of 5
following a purchase from 16/01/2025
I should make a size change but no operator is answering and helping me.
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Mick V.
Rating: 1 out of 5
following a purchase from 28/12/2024
Worst website ever. Displayed the wrong fashion. Ended up with something that I didn't order.
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Marcelino L.
Rating: 1 out of 5
following a purchase from 28/06/2024
The item looks nothing like the description on the website. It is a poorly made copy.
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Response from Precision Ski
Hello Marcelino, I am very sorry to hear that your experience with our Precision Ski site was not satisfactory. We strive to offer quality products and our item descriptions are accurate and detailed. If you are not satisfied with your purchase, please contact us so we can find a solution together. Your feedback is important to us and we are constantly working to improve our service. We look forward to regaining your trust in the future. Best regards, the Precision Ski team.
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Jordan R.
Rating: 2 out of 5
following a purchase from 18/02/2024
Wasn't informed I'd have to pay 20% import tax, so it was a nasty surprise to receive notification of it a few weeks later. Wish I'd bought elsewhere.
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Friedrich Wilhelm R.
Rating: 1 out of 5
following a purchase from 21/01/2024
I have not received anything. I am very dissatisfied 0 stars
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Laure G.
Rating: 1 out of 5
following a purchase from 16/12/2023
Postage to send it back when you've already paid for it!
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Joao V.
Rating: 2 out of 5
following a purchase from 09/01/2024
Pay for shipping on 500€ item is no longer acceptable in Europe. Moreover, you partner with GLS which has the worst service in Italy. They did not deliver the goods when the address is totally correct. They don't call when the number is stamped on the label. There is no way to contact them to change delivery options. I have called Precision Ski customer service 2 times to update the address and contact GLS and nothing changed! I have not yet received the items that cost me 500€. It's an absurd. I will have to resort to ask for a refund and let you find the parcel.
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Benjamin L.
Rating: 2 out of 5
following a purchase from 04/01/2024
Longer delivery time than expected, and huge box for a very shoe laces :/
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Michael K.
Rating: 1 out of 5
following a purchase from 15/12/2023
The order has not arrived
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Anastasia R.
Rating: 2 out of 5
following a purchase from 05/12/2023
I ordered from the UK, and I had to pay extra duties for the products to arrive (I was not informed about this in any step of the process and I am buying products from other retailers and never had to pay duties). Second, although I ordered the same size for all items (Large) the jacket is not fitting well. I am not even going to bother to return it, simply not buying again from here.
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Federica C.
Rating: 1 out of 5
following a purchase from 13/11/2023
It states tax included on your bill, then you find your self with £197 to pay duties, they refused to pay, I asked to show me where it states on their website , their response was I should know it because everybody knows! I do know, but if it states TAx included That means tax included. So now I have a jacket that is too big and cannot even exchange it, costed me £1089!!! Don’t buy!
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Chris M.
Rating: 1 out of 5
following a purchase from 11/11/2023
Would not consider dealing with this company due to their hidden charges. Awful customer service !!
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gerard D.
Rating: 1 out of 5
following a purchase from 13/09/2023
The item does not correspond to what was ordered
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Response from Precision Ski
Hello Gérard, We are very sorry to hear about your review. In order for us to be able to help you in this matter, please contact customer service at [email protected]. We'll get back to you as soon as possible to resolve the issue. Have a nice day, The Précision Ski team
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Julien C.
Rating: 1 out of 5
following a purchase from 02/07/2023
No stars: Order does not correspond to the product presented and no response from customer service Postage paid. Order paid, wrong item sent and deception on its presentation
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Response from Precision Ski
Hello Julien, We apologize for the inconvenience caused by your order and acknowledge our responsibility in this matter. Regarding the response from customer service, with the summer vacations, the team is understaffed and it may be that the response time is indeed extended, however you did get a reply on Monday, telling you to return the item free of charge so that we can proceed with the refund. It seems to me, however, that a reply on Monday to an e-mail sent late on Thursday is still a very decent response time. We have not tried to deceive you, there was simply a visual error on our website which will be rectified once we have received your article. We apologize, but unfortunately this is still a human error and we have recognized it from the outset and will provide you with a solution as soon as possible. Have a nice day, The Précision Ski team
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Mathieu A.
Rating: 1 out of 5
following a purchase from 15/05/2023
Order placed, pay 10 for 24h delivery arrives 4 days later. Customer service unreachable as if by chance. I do not recommend
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Response from Precision Ski
Hello Mathieu, We are sincerely sorry for this delay in delivery and understand that it may have been inconvenient, however we unfortunately have no record of contact by email or via our chat on your part. Secondly, your parcel was indeed dispatched on Tuesday May 16 as planned, however the carrier was indeed late and as Ascension Thursday was a public holiday, it was only delivered to you on Friday May 19, which actually makes three days late (or even two as public holidays are considered non-working days). What's more, if you had tried to contact us by e-mail over the long weekend, you would have known that customer service was closed for four days and that all requests would be answered on Monday. We understand your dissatisfaction and we will refund your shipping costs on a commercial basis, however, in my opinion it is unjustified to give such an opinion about our company and our customer service, which is always keen to help you whenever possible. Have a nice day, the Précision Ski team,
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STEPHANE M.
Rating: 1 out of 5
following a purchase from 17/03/2023
If you are in the UK do not buy on this website as you will have to pay extra taxes. Customer support has been useless (they were supposed to cancel the order and claim it back). Instead they let the delivery happen and I finally paid the extra taxes (£45 in addition to the price of the item at £189). I am now fighting to get the tax paid by Precision Ski as it was not clearly indicated that I would have to pay extra taxes.
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Guy B.
Rating: 2 out of 5
following a purchase from 15/03/2023
The helmet is too small and on your website the procedure to return it does not work and customer service after sending an email does not respond I am very disappointed.
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SOPHIE C.
Rating: 1 out of 5
following a purchase from 12/02/2023
Return for exchange paying and not adapted (proposed relay points not compliant: possibiliyté to receive but not to send a parcel).
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Response from Precision Ski
Hello Sophie, We are sorry for the inconvenience. However, we do not offer exchanges, and this is clearly stated in our returns policy. What's more, you have to pay for the return, but at a very reduced rate, and we'll refund the total order on receipt (product price + shipping costs), which is often more advantageous. Concerning the relay point, the software is improving day by day, but it's possible that the carrier didn't specify it. Have a nice day, The Précision Ski team
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Benoist C.
Rating: 1 out of 5
following a purchase from 11/02/2023
I received 2 left shoes, and had to pay for the return!!!! It's a shame
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Response from Precision Ski
Hello Benoist, We're very sorry about this incident, and you should not have hesitated to contact our customer service department to resolve the matter. I have just reimbursed your return shipping costs, however we offer free returns on our platform depending on the reason for the return (in this case: manufacturing defect). We hope you are happy with all the other products in your order. If you have any problems, please do not hesitate to contact us at [email protected]. Have a nice day, The Précision Ski team
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LISA S.
Rating: 1 out of 5
following a purchase from 22/01/2023
no success with return portal or customer services regarding correcting the fault
Response from Precision Ski
Hello Lisa, Thank you for your feedback. We apologise for the inconvenience. Due to a temporary shortage of staff at the height of the winter season, customer service has been a little overwhelmed. We have sent you a return label and we will proceed with the refund as soon as your package arrives. Have a nice day, The Precision Ski team
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Francesca A.
Rating: 1 out of 5
following a purchase from 05/02/2023
The site describes the product with features that do not correspond to the product that arrived. In addition, the order arrived late without any previous information. When I tried to return it, I was sent a label that didn't match the pick-off location.
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robert G.
Rating: 2 out of 5
following a purchase from 11/01/2023
Our full address was not given to GLS by Precision
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Maurizio G.
Rating: 1 out of 5
following a purchase from 23/12/2022
Perfect board returned with a smear most likely made by you. Thank you very much for the disservice you probably didn't want to return the money.
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Response from Precision Ski
Hello Maurizio, When we shipped the snowboard it was plastic and came directly from our supplier, however when we received it back it had not only a stain, but also two big rips and big scratches on the bindings (as if they had been mounted incorrectly and then removed) and marks all over the base. We were subsequently unable to sell it to our customers. If we really did not want to refund you, we would not have offered to take the board back, we would have simply noted our return conditions (which were not met) and would not have returned your money or the board. Also, we deal with dozens of returns every day and yet we have no negative comments about them, we have always refunded our customers because they all respect our return conditions and return new and saleable products, this was not the case with your order. We are sorry for this dispute, but we have procedures to follow and we did not leave you high and dry, knowing that you got your snowboard back ! Have a nice day, The Précision Ski team
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Beatrice B.
Rating: 1 out of 5
following a purchase from 08/12/2022
The carrier kept the parcel waiting for 12 days because of a problem with the relay point and refused to change the relay point. As a result, my protectors arrived after we'd left for the snow and became useless (I had to buy some on the spot!).
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Alberto C.
Rating: 2 out of 5
following a purchase from 20/12/2022
They were not my size, the mittens are too big for me!
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nathalie D.
Rating: 2 out of 5
following a purchase from 17/12/2022
How is it possible to cancel an order due to insufficient stock?
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Response from Precision Ski
Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team
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Kilian C.
Rating: 1 out of 5
following a purchase from 09/12/2022
I paid for colissimo 24h delivery, my parcel arrived 4 or 5 days later, it was not left at the right address. Namely in front of a hotel entrance outside. The receptionist was kind enough to warn me, otherwise I would never have received my parcel, which was marked as delivered.
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Marie-Maud M.
Rating: 1 out of 5
following a purchase from 12/12/2022
Hello, I'm sorry to have to give you such a bad mark. But I never received my après-ski ordered on December 12, apparently because of Mondial Relais, PRECISION SKI's subcontractor for delivery. After several calls to customer service, I proposed the cancellation solution myself.... Nothing else was ever suggested... I feel alone ....
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Response from Precision Ski
Hello Marie-Maud, Thank you for your feedback. We are sincerely sorry for such a bad delivery experience. Despite our numerous reminders to the carrier, the problem has not been resolved and your package is still in their hands. However, we didn't leave you on your own; the cancellation option was presented to you on your third reminder, but we concluded that we would wait a little longer before considering this alternative. What's more, when you gave us your agreement, the refund was made the same day. Unfortunately, at this festive time of year, we are as dependent on the attitude of the carriers as you are, and we are doing our best to respond quickly and correctly to your requests. Happy holidays, The Précision Ski team
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Muriel F.
Rating: 1 out of 5
following a purchase from 29/11/2022
Order placed almost 1 MONTH ago!! and still no parcel on December 18th! Scandalous, I've been to 3 storage locations, no one has picked up my parcel!! handicapped, I had opted for home delivery... I'm disgusted... lamentable!
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Response from Precision Ski
Hello Muriel, We're very sorry to hear about your terrible experience. We made the necessary arrangements with the carrier, but they were unable to deliver your package as planned. Unfortunately, we are as dependent on the efficiency of carriers as you are, especially during the holiday season. We understand your cancellation and have refunded the full amount of your order. Once again, we apologize for the inconvenience. Happy holidays, The Précision Ski team
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CLAIRE P.
Rating: 1 out of 5
following a purchase from 14/12/2022
I did not receive my order and I have no news!
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Response from Precision Ski
Hello Claire, Thank you for your feedback. We're very sorry for the delay in delivery, but during the festive season it's difficult for carriers to meet their deadlines. We were able to send your product by express delivery so that you could receive it before Christmas, and we hope that the order is to your satisfaction. Best wishes for the festive season,
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Marc F.
Rating: 1 out of 5
following a purchase from 10/09/2022
Delivered 7 days late.
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Response from Precision Ski
Hello Marc, We are very sorry for this inconvenience with the transport company. Unfortunately, this type of incident is totally beyond our control and we find it very difficult to remedy. We apologize for the inconvenience and hope you were satisfied with your order. Have a nice day, The Précision Ski team
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Benjamin L.
Rating: 1 out of 5
following a purchase from 23/06/2022
I never received my order! I would like a refund please Thank you for your quick reply please.
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Response from Precision Ski
Hello, We are very sorry for this bad experience. As mentioned in our exchanges, we have just opened a dispute with the carrier to understand what happened and then proceed with the refund. This will be done quickly, we just need to find a solution with the carrier. Have a nice day and see you soon, The Précision Ski Team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/02/2022
I sent an email for a return, the après ski are not going, and I have no return. Please contact me again.
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Response from Precision Ski
Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
I placed an order on February 21st and after sending over 20 emails and calling the store and shipping company several times, I still haven't received my product. It was supposed to arrive in 3 days, and I even paid more to have it delivered faster, but no one is taking care of it and I only get "generic answers" like "you will receive it shortly". Very bad service, very amateurish store, don't buy there. I'm still waiting and I can't get my products at all. I have never seen such bad service. Tommy - Barcelona
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Response from Precision Ski
Hello Tommy, Thank you for your feedback. We are sincerely sorry for the long delay in delivery and apologize for the inconvenience. Following your various exchanges and despite our numerous reminders, our carrier is still investigating your package. We assure you that our customer service department is looking into your matter and will get back to you with a solution as soon as possible. However, please note that the shipment selected was not express, so please allow 3 to 5 working days for delivery. Once again, we apologize for the inconvenience and hope that your next delivery will be to your complete satisfaction. See you soon, The Précision Ski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
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Response from Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
Ski bag designed for 1 pair of skis and can be used for q one ski
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Response from Precision Ski
Hello Didier, You have placed an order for the SKICASE ECO XC JUNIOR which is suitable for children's Nordic skis up to 170 cm. If you wish to make a return, please contact customer service or generate a return label via our online procedure. See you soon, The Precision Ski Team
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