Customer reviews of Precision Ski

Hello, We are sincerely sorry for the error, you should have contacted us and we could have solved the problem within 24 hours. Please accept our apologies.

Hello, Sorry for the delay, as the tracking indicates, Chronopost had a delivery problem with this shipment which left the same day as the order. We have reported the problem, as we have 98% delivery in 24h with them, sometimes there is a delivery problem that we can not control. Thank you for your help.

Hello, we don't really understand your opinion. You ordered by requesting delivery to this relay point: CARREFOUR CONTACT 32 Place de la Mairie 05120 l'argentière-la-bessée France The parcel has been in this relay point since February 21, the day after you placed your order. It's hard to understand this notice, it's indicated on your own invoice, it's your choice which has been made: Track your parcel here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT041238483FR&language=en_FR From the outset everything has been in order, thank you for sending us a little more information because no matter how hard we look, we don't understand. Above all, no complaint on our support, no email, nothing from you.

Hello, Thank you for your feedback. We acknowledge the delivery problem, of course we take it for us since we offer DPD, so it's up to us to manage the problems. However, as a reminder, when you ordered on December 3rd at 8pm, we clearly indicated on the product sheets and the carrier summary that Chronopost and DPD did not collect parcels on the 30th, 31st, 01st and 02nd. This was the case for all sites, even the big AMAZON. Your parcel then left on the 04 and took 5 days instead of 48 hours. Yes, the whole western part of France was saturated, whether with TNT, Colissimo, DPD etc... The sorting centers in Bordeaux took a week to bring the flow of parcels up to date, a problem caused by the huge influx at Christmas, but also by Cdiscount's logistics base in your region. Not to mention the millions of parcels returned after Christmas. We're sorry, these are the times of year when there are major delivery problems every year, that's 2 times a year, too bad you can't take a little more into consideration the progress of your order, no feedback on your product, experience on the site etc.... 98% of our orders are delivered in 24/48h all year round except on Black Friday and the week of Christmas and New Year's Day.

Hello, We don't really understand your opinion. On the site you have 4 modes of transport, including 2 by relay or you choose the relay as you see fit, each time you have to check yourself. Then you have emails at each stage with tracking but also sms from Chronopost. In your case you received all the information several times to recover your parcel here: SPORT TECH 17 RUE SAINTE BLANDINE 73120 COURCHEVEL MORIOND Thank you for your feedback, the note seems very severe.

Hello, Your message is very strange, you ordered from us on Saturday 01/12/2018, your package was collected from a relay point on 07/12. Here is your tracking: http://www.dpd.fr/trace/250274801022670 You picked up the package with proof of signature and delivery here: SUPER U - P54653 LES AUBEPINS 18410 ARGENT SUR SAULDRE We then generated a return slip following the color error, pink and black instead of pink and white. To date, the tracking of the return parcel has never been sent back by you: https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=8R30563872226 We have sent you two automatic reminder emails to send the product back to us. We have no problem refunding you, but the product must be returned with the free voucher, which has not been done!

Hello, Could you please tell us what went wrong with your order. I have just looked, we have no complaint, your package was available in the relay you had chosen in 48 hours, tracked here: http://www.dpd.fr/trace/250274801021889 The package remained 8 days before you came to pick it up. Behind no request for return, we do not understand what happened in view of your comment. Thank you very much.

Hello, We're sorry to hear about this bad experience. We have passed on the message to logistics, we always send caps in a suitable box. There was an error on our side and we are sincerely sorry, one of our preparers probably wanted to go too fast during this busy period, which is not excusable of course. Would you like to exchange the product?

Hello, We're sorry about the delivery problem you had with Chronopost. After our research and request to locate the driver, it turns out that he did indeed arrive at your home on Tuesday, the GPS tracking indicates a stop at your address. Were you absent for a moment, perhaps? Chronopost has no interest in redirecting the parcel to a relay, as this includes penalties for them. It's a shame to give such a low mark for our services and the site, knowing that your problem concerns the carrier, not the product or the experience on the site as your order shipped and processed the same day. Thank you very much.

Good evening, We do not understand your message. We have checked your order, we see no complaint, no request for return. The product ordered is a cap, what is the error with the product received, there could be an error, however with no complaint we can not intervene. Please get back to us with more information about a possible problem.

Hello, The prices do not change on our side, it comes from a problem of internet provider for some customers. Our site is equipped with a system that locates the customer's connection. When your connection goes through a foreign router, the system proposes the prices before tax, but once you enter your address, it detects a delivery in France and gives the VAT of 20% on the summary. We're aware that this can lead to misunderstandings, and we're trying to rectify the situation. Unfortunately, it still happens rarely, but it's always there. We are sincerely sorry, but in any case there was no discount or price change, just a price excluding tax.

Hello, What is the problem with our site? I don't see any complaints on your part, an order delivered in 48 hours. Please come back to us to inform us of the problem.

Hello, We do not understand your message, we sent 4 emails: Payment accepted, order sent to the store, order delivered to the store, all in 48 hours. We even sent two reminders to tell you that the package had been delivered to the store. Have you checked your spam? The credit note has nothing to do with it, you encountered a problem in a store, exceptionally we accepted the credit note via our site which is a different company, moreover on the phone as soon as we spoke to you we immediately validated this credit note. It's a harsh note, because I can provide you with all the proof on the emails sent with the dates so that you can check.

Hello, what's the problem, the note seems to contradict the service, a note of 2?

Hello Once again our apologies for the error in sending the bag size. Is there anything we can do for you?

Good evening, The return form has already been sent by colissimo twice: 2018-01-10 09:27:57 Check your spam, it may be that the mail from the Post Office is in there. The right product has already been sent back, and you even received it, all in 48h, I don't think there is radio silence on our part.

Hello. First of all, please accept our apologies for the problem we encountered with your order. Unfortunately, we are unable to provide you with a precise and detailed answer concerning the problem encountered with your delivery, as the problem lies with the transport company. Indeed, you placed your order on Saturday, November 18th. Your order was processed and handed over to the carrier on Monday 20/11. Due to the delay in delivery, and in the interests of customer service, we have decided to refund your money, as we unfortunately no longer have any stock of this item. A procedure has been initiated with the transport company to ascertain the reasons for this delivery failure. Every day, we ship around a hundred parcels worldwide, including twenty to Switzerland. Your parcel has since been found and the product is once again available. We would be delighted to offer you a commercial gesture if you would like to order the product again. Please do not hesitate to contact us at 0479004241 before placing your order. Sincerely

Good evening, We are sorry that the parcel arrived in this condition. Could you please revise your note as it is very severe for a transport problem. Thank you for your feedback.

Hello, Would you like to return the product or exchange it? We use photos sent directly by Superdry.

Bonjour. Veuillez accepter nos plus plates excuses pour ce désagrément. En effet le ski que vous aviez commandé présentait un défaut de fabrication, Nous vous avons alors proposé un échange pour un ski de qualité supérieure. Dans les informations de montage, vous nous avez indiqué 31 qui correspond en pointure Mondopoint à une longueur de semelle de 355 mm et non 310 mm comme vous semblez avoir voulu nous indiquer. Ce malentendu a eu pour conséquence un montage en désaccord avec vos attentes. Nous vous avons fait parvenir un bon de retour prépayé afin de nous retourner sans frais votre colis et procédons au remboursement complet de votre commande. Bien cordialement. Hello. Please accept our flatter apologies for this inconvenience. Indeed the ski you had ordered had a manufacturing defect, we then offered you an exchange for a high quality ski. In the mounting information, you indicated to US 31 which corresponds in size Mondopoint to a length of sole of 355 mm and not 310 mm as you seem to have wanted to indicate to us. This misunderstanding has resulted in a disagreement with your expectations. We have sent you a pre-paid return voucher so we can return your parcel without charge and proceed with the full refund of your order. Well cordially

Hello, what exactly is the problem, do you have a photo of the product received?

Good evening, Thank you again for your understanding. We apologize again for the oversight, which was rectified the next day. Thank you for your understanding.

Hello, What is the problem with your order, we do not understand your message.

Hello, It's best to contact us before giving any feedback. It's probably a shipping error. A return slip has been sent to you, and an advisor will call you tomorrow to check whether it is indeed a mistake, in which case a parcel will be dispatched the same day with the correct product.

Hello, what's the problem? We have no email, no return request. Is the Oakley mask the wrong one?

Hello, what's the problem? Because if it's a problem with the knob, I think you're confusing the rear of the helmet in the photo, because we asked Salomon this morning, and it's the right photo. There's never been any question of an adjustment knob on this model.

Good evening, According to your order, there was an inversion between the fluorescent pants you ordered and the green one. We have sent you a free return slip and issued a full refund. We apologize again.

Hello, We don't really understand the deplorable delivery as you indicate from Chronopost. Here is your tracking: http://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XY542786119FR&langue=fr The order left on Friday, the day you ordered, but they were unable to deliver on Saturday due to bad weather in France. The parcel was relayed on Tuesday because on Monday they were unable to deliver the relay which was closed. Your note is very severe, it's not as if the parcel took 3 weeks, or that you had to pay 9.90 for delivery from home. Neither Chronopost nor we are responsible for the delay, but it's hard to break our notification system for a 48-hour delivery time.

Hello, Is it normal or not your rating of 2, because your comment seems to indicate that it was "Correct" but we have a rating of 2 out of 5?

Hello, Our apologies, this is a mistake on our part, the shoes should not have been sent in this non-original box. Would you like us to send you the original box within a few days while you request it from Lange?

Hello, what exactly is the problem, is this the wrong model? There may have been an error on our part. Please send us the reference number of the product received so that we can proceed with the exchange.

Good evening Madam, From what we have heard about this problem, it would appear that the exchange did not go well with your contact. In fact, he refused to accept the return on the grounds that you had bought a few days before the sales and that you wished to return the product at our expense, to be reimbursed, and then reorder the same product. We understand your frustration, but the sales were announced well in advance on our site 48 hours before the launch. It's like in a store, you buy the day before, you can't afford to do that too. There are people behind the screens and it's a bit difficult for us to accept these kinds of requests. A return is valid for an exchange of another product, or for a refund, not to buy the product again at a lower price.

Good evening, We have no excuses, even though a computer bug made gift-wrapped orders invisible in our system for several days. We are unforgivable and would like to apologize once again. We have refunded your packaging costs and added a further 15% to your order as a gesture of goodwill. We apologize again.

Hello, Your order was never forgotten, impossible to discuss with you, unacceptable dialogue for a merchant, thank you for hanging up on us.

Hello, what is the problem?