Reviews Precision Ski : Discover customer reviews from precisionski.fr

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Haidee S.

Published on 26/11/2025 à 16h12 following a purchase from 17/11/2025

Boots are not true to size. It will Cost me a fortune to send them back and I have an invoice for £80 duty tax.

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Fabrice M.

Published on 23/11/2025 à 17h30 following a purchase from 17/11/2025

I am a bit disappointed with the down jacket, nothing to do with the photo, moreover the delivery person did not deliver it to the address indicated on my order..

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Response from Precision Ski Published on 25/11/2025

Hello Fabrice,

Thank you for your feedback. We are sorry to hear that the down jacket did not meet your expectations and that you encountered an issue with the delivery. We take your comments very seriously and will do what is necessary to improve our service. Please do not hesitate to contact us directly so that we can find a solution together.

Best regards,
The Precision Ski team

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Luis M.

Published on 11/12/2024 à 14h08 following a purchase from 28/11/2024

Everything was okay with the order, but the packaging and shipping was just a huge box for a thin A4 envelope. And the ordered product was only a cap.

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Jordan R.

Published on 15/03/2024 à 12h18 following a purchase from 18/02/2024

Wasn't informed I'd have to pay 20% import tax, so it was a nasty surprise to receive notification of it a few weeks later. Wish I'd bought elsewhere.

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Yveline V.

Published on 29/02/2024 à 10h35 following a purchase from 18/02/2024

Anti-theft device not removed on item

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Response from Precision Ski Published on 07/03/2024

Hello Yveline, I'm sorry to hear that you've had this problem with the anti-theft device. We are aware that this can happen and we are doing our best to rectify it as quickly as possible. Thank you for bringing this to our attention and we'll make sure it doesn't happen again in the future. We appreciate your feedback and take note of your opinion. We look forward to seeing you again soon.

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Paolo N.

Published on 28/01/2024 à 11h40 following a purchase from 17/01/2024

Very punctual delivery

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Joao V.

Published on 20/01/2024 à 16h12 following a purchase from 09/01/2024

Pay for shipping on 500€ item is no longer acceptable in Europe. Moreover, you partner with GLS which has the worst service in Italy. They did not deliver the goods when the address is totally correct. They don't call when the number is stamped on the label. There is no way to contact them to change delivery options. I have called Precision Ski customer service 2 times to update the address and contact GLS and nothing changed! I have not yet received the items that cost me 500€. It's an absurd. I will have to resort to ask for a refund and let you find the parcel.

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Noortje P.

Published on 18/01/2024 à 15h57 following a purchase from 07/01/2024

Had to wait a week for delivery but came from France so may be normal, good quality product.

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Benjamin L.

Published on 14/01/2024 à 10h57 following a purchase from 04/01/2024

Longer delivery time than expected, and huge box for a very shoe laces :/

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Frank M.

Published on 06/01/2024 à 20h34 following a purchase from 25/12/2023

Long delivery time, even if the item comes from France

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Anastasia R.

Published on 15/12/2023 à 13h36 following a purchase from 05/12/2023

I ordered from the UK, and I had to pay extra duties for the products to arrive (I was not informed about this in any step of the process and I am buying products from other retailers and never had to pay duties). Second, although I ordered the same size for all items (Large) the jacket is not fitting well. I am not even going to bother to return it, simply not buying again from here.

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Nicole B.

Published on 22/09/2023 à 15h04 following a purchase from 03/09/2023

The garment description was insufficient for me (quilted hood unlike the rest of the garment).

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Response from Precision Ski Published on 27/09/2023

Hello, thank you for your feedback. We are sorry that the description was not clear enough for you, we will try to clarify this kind of detail in the future. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team

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Pierre B.

Published on 14/07/2023 à 16h20 following a purchase from 08/07/2023

I requested chronopost delivery. I was informed by e-mail (on the agreed date) that the parcel had arrived at the relay point. Despite this e-mail, the parcel had not yet been delivered and was only delivered the next day. So a return trip to the relay point for nothing and payment of a chronopost for nothing.

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Response from Precision Ski Published on 26/07/2023

Hello Pierre, Thank you for your feedback. We're sorry that the delivery didn't go as planned, unfortunately it depends only on the carrier and we have no power. For our part, the parcel left on schedule and we apologize if it arrived a day late, it's just the vagaries of transport. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team

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Stefan B.

Published on 17/05/2023 à 14h05 following a purchase from 07/05/2023

English or german translation was not the best, but it worked to order. Order and delivery was good. I would order again.

Response from Precision Ski Published on 25/05/2023

Hello Nicolas, Thank you for your feedback! We are happy to know that you are satisfied with your order. We will try to be more precise about our translations in the future. Have a nice day and see you soon, The Precision Ski Team

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Guy B.

Published on 25/03/2023 à 17h44 following a purchase from 15/03/2023

The helmet is too small and on your website the procedure to return it does not work and customer service after sending an email does not respond I am very disappointed.

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Jeanne R.

Published on 23/03/2023 à 17h19 following a purchase from 19/03/2023

Unable to obtain a return slip to change size

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Response from Precision Ski Published on 24/03/2023

Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team

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Emilie B.

Published on 10/03/2023 à 11h54 following a purchase from 23/02/2023

Fast delivery, fast refund but I did not receive the right item.

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Response from Precision Ski Published on 14/03/2023

Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team

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corinne D.

Published on 06/02/2023 à 10h11 following a purchase from 19/01/2023

very good pants but received in size 38 instead of 40

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Response from Precision Ski Published on 07/02/2023

Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team

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Hervé B.

Published on 05/02/2023 à 10h45 following a purchase from 13/01/2023

I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued

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Response from Precision Ski Published on 06/02/2023

Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.

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Maria R.

Published on 28/01/2023 à 17h40 following a purchase from 23/01/2023

I sent many messages to change the color of the backpack, but nothing,...

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Response from Precision Ski Published on 02/02/2023

Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team

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robert G.

Published on 19/01/2023 à 18h03 following a purchase from 11/01/2023

Our full address was not given to GLS by Precision

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Alberto C.

Published on 31/12/2022 à 13h58 following a purchase from 20/12/2022

They were not my size, the mittens are too big for me!

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nathalie D.

Published on 28/12/2022 à 17h02 following a purchase from 17/12/2022

How is it possible to cancel an order due to insufficient stock?

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Response from Precision Ski Published on 30/12/2022

Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team

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cyril T.

Published on 27/12/2022 à 12h37 following a purchase from 16/12/2022

Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril

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Response from Precision Ski Published on 29/12/2022

Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team

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Philippe F.

Published on 16/12/2022 à 20h23 following a purchase from 16/12/2022

Impossible to enter the promo code. Too bad I lost 40 euros

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Response from Precision Ski Published on 23/12/2022

Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,

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Sebastien D.

Published on 11/12/2022 à 17h05 following a purchase from 26/11/2022

Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.

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Response from Precision Ski Published on 23/12/2022

Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team

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laurent C.

Published on 09/12/2022 à 18h28 following a purchase from 27/11/2022

Anti-theft device not removed...

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Response from Precision Ski Published on 23/12/2022

Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team

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sébastien R.

Published on 04/12/2022 à 12h28 following a purchase from 25/11/2022

I did not receive an email indicating that the order had been confirmed.

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Response from Precision Ski Published on 06/12/2022

Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team

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Martin W.

Published on 19/09/2022 à 18h17 following a purchase from 08/09/2022

The advertised delivery time is not met, which is a shame, especially if the outing is organized.

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Response from Precision Ski Published on 20/09/2022

Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team

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Arturo R.

Published on 04/09/2022 à 14h20 following a purchase from 26/08/2022

The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.

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Response from Precision Ski Published on 09/09/2022

Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team

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Mathieu L.

Published on 19/07/2022 à 13h45 following a purchase from 11/07/2022

Inconvenient site Delivery and order tracking ok

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Response from Precision Ski Published on 26/07/2022

Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team

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Acheteur vérifié

Published on 22/03/2022 à 13h19 following a purchase from 28/02/2022

I sent an email for a return, the après ski are not going, and I have no return. Please contact me again.

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Response from Precision Ski Published on 22/03/2022

Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team

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Acheteur vérifié

Published on 28/02/2022 à 13h40 following a purchase from 23/02/2022

Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks

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Response from Precision Ski Published on 03/03/2022

Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team

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Acheteur vérifié

Published on 21/02/2022 à 14h06 following a purchase from 14/02/2022

Fast delivery, perhaps too fast given that the product was defective on arrival. It would be good to check before packing and sending the packages that there are no nicks in the fabric...

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Response from Precision Ski Published on 25/02/2022

Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.

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Acheteur vérifié

Published on 20/02/2022 à 10h33 following a purchase from 12/02/2022

the delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.

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Response from Precision Ski Published on 25/02/2022

Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team

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Acheteur vérifié

Published on 10/02/2022 à 13h33 following a purchase from 04/02/2022

Package tracking, package in good condition, care instructions inside. As there is no possibility of an exchange, I have to send the parcel back, request a refund and order again.

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Response from Precision Ski Published on 14/02/2022

Hello Isabelle, We are sorry to hear that your order did not bring you complete satisfaction. In accordance with our general terms and conditions of sale, we offer a refund following an order. You contacted our customer service department on 09/02 and we hope we have met your expectations. See you soon, The Precision Ski team

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Acheteur vérifié

Published on 10/02/2022 à 09h04 following a purchase from 23/01/2022

2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire

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Response from Precision Ski Published on 14/02/2022

Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.

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Acheteur vérifié

Published on 08/02/2022 à 13h52 following a purchase from 02/02/2022

I did receive Rossignol mittens, but they were not the model I had ordered.

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Response from Precision Ski Published on 10/02/2022

Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team

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Acheteur vérifié

Published on 19/01/2022 à 17h01 following a purchase from 12/01/2022

Return with mondial relay complicated to get the label

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Response from Precision Ski Published on 21/01/2022

Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.

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Acheteur vérifié

Published on 09/01/2022 à 17h31 following a purchase from 31/12/2021

The size received was not the size ordered

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Response from Precision Ski Published on 10/01/2022

Hello Jean-François, Thank you for your feedback. We are sorry that your order did not bring you complete satisfaction. As indicated in your email, you did order a size S. Our customer service department has sent you the return procedure for a refund. Sincerely, The Precision Ski Team

Customer reviews of Precision Ski

Summary of reviews

Reviews 2 and 3 stars