The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
I had made a mistake on my email address so no follow up, customer service solved my problem but the way they spoke to me was really not cordial at all. I was really answered as if I were a moron ... a bit disappointed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2019
Very satisfied with the experience, except that the product was too small. It said it would fit an 11-12 year old boy, but the size was too small (140-146 cm as indicated on the label) for my son (151 cm).
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Response from Precision Ski
Hello Nicole, Thank you for your feedback. On the product sheet it says 10-12 years, it's better to take the next size up if your son is 151cm tall. See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2019
Order received incomplete and waxing iron broken!
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Response from Precision Ski
Hello Ludovic, We apologize again for the inconvenience. See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Too many e-mails.
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Response from Precision Ski
Hello Thibaut, We apologize for the inconvenience. Hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Unfortunately, once I'd placed my order, I found the same item cheaper and with free delivery on another French Sitte... I "played" the game by not ordering on the other site and getting my money back by returning to Precisionski, but I was obviously disappointed financially speaking...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/12/2019
I had requested and paid for home delivery and here I am delivered to a relay point!!!!
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Response from Precision Ski
Hello François, We take note of the problem you have encountered with the transport company. Your message is very important to us, as it enables us to report any problems to the carrier. We apologize for the inconvenience. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
When I came to collect my parcel, my name did not appear anywhere on the delivery note, which made it difficult to find it.
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Response from Precision Ski
Good evening, Thank you for your feedback. We have also just noticed that your first and last name are missing from the parcel. We have escalated the problem and thank you again for reporting it to us. We apologize for the inconvenience.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Hello: I'm a bit disappointed because I thought I had ordered a gift pack which I didn't receive. On the other hand, I have nothing to say about the site and the delivery of the order. Sincerely TM
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Response from Precision Ski
Good evening, We would like to apologize for the inconvenience, after checking, our team forgot the gift wrap. We have just refunded the 2.99. Thank you for your understanding.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
nothing to say to the contrary
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Response from Precision Ski
Hello Jean, Thank you for your feedback :) See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
contact télé. sympa mais quand même deux erreurs sur une commande de deux articles
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Response from Precision Ski
Hello, Thank you for your feedback, however there was only one error on the 4 items and not two. As explained on the phone, there was a labelling error between Rossignol and our logistics. It seems to me that we have found a solution to your problem? Yours faithfully
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2019
The camping cutlery kit must have been unavailable when I made my selection, and disappeared without comment! The secure payment indicator is not obvious: it was your e-mail that reassured me. Ultra-fast service! Well done!
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Response from Precision Ski
Hello, thank you for your feedback. We don't really understand the complicated ordering process you mentioned. According to the information recorded when you placed your order, the product was not added to your basket, which is why it is not in the order summary. During the ordering process, which is the same for all sites, you have the option of unfolding your basket at each stage, and the basket is displayed again before you tick the general terms and conditions. Products do not disappear from a shopping cart, even if a customer orders the same product at the same time and we run out of quantities, a message on a red background warns you and blocks the order, asking you to remove it from the cart to avoid any misunderstanding. I hope I've been able to answer your questions. Thank you for your interest.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2019
Clear and simple
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Response from Precision Ski
Hello Charlotte, Thank you for your review :) What is the problem with your note? See you soon, The Precisionski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/09/2019
Nickel-plated delivery but 1 non-conforming product
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Response from Precision Ski
Hello, What is the problem with your message? Thank you very much.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Very good helmet but no place to attach the visor sold with ... A bit disappointed
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Response from Precision Ski
Hello Titouan, You have a period of 30 days from receipt of your products to exercise your right of withdrawal, without having to justify your reasons or pay a penalty. From France, return postage is free. See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2019
Fast delivery and correct website
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Response from Precision Ski
Hello Christophe, Thank you for taking the time to express your opinion. See you soon, The Precisionski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/07/2019
Having received the item I ordered, I realized that the photo displayed by your site did not correspond to this item, which is not equipped with snap fasteners.
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Response from Precision Ski
Hello, Do you have a photo of the product you received so that we can see the problem? Would you like to return or exchange the product? Thank you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/07/2019
Ordered size M received size S, fortunately it fits me, but the buckle is a little damaged no time to change because for a wedding
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Response from Precision Ski
Hello, We are sincerely sorry for the error, you should have contacted us and we could have solved the problem within 24 hours. Please accept our apologies.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/03/2019
Order received too late to enjoy. Too bad
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Response from Precision Ski
Hello, Sorry for the delay, as the tracking indicates, Chronopost had a delivery problem with this shipment which left the same day as the order. We have reported the problem, as we have 98% delivery in 24h with them, sometimes there is a delivery problem that we can not control. Thank you for your help.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Order arrived 1 day late
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Response from Precision Ski
Hello, We're sorry for the delivery problem you encountered. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Modification of the delivery address without informing the customer.... at the initiative of the carrier or the shipper the story does not say. In short, it was a real pain to get the parcel back.
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Response from Precision Ski
Hello, if the relay point you have selected is closed at the time of delivery, the parcel is automatically delivered to a nearby relay. In this case, you will be notified by email and SMS of the relay change. We apologize for any inconvenience caused. See you soon, The Precisionski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2019
Product conforms but item delivered in a parcel post Very poorly indicated on the site
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Response from Precision Ski
Hello, We don't really understand your opinion. On the site you have 4 modes of transport, including 2 by relay or you choose the relay as you see fit, each time you have to check yourself. Then you have emails at each stage with tracking but also sms from Chronopost. In your case you received all the information several times to recover your parcel here: SPORT TECH 17 RUE SAINTE BLANDINE 73120 COURCHEVEL MORIOND Thank you for your feedback, the note seems very severe.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
ok, can do better in terms of quality
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Response from Precision Ski
Hello, Thank you for your feedback. What problem did you encounter? See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
Very unhappy, the gloves are not even packed!!!!
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Response from Precision Ski
Hello, We don't really understand your message. The product was packaged either in a cardboard box or in a shipping envelope. Products are not always wrapped in plastic, we have 110 stores, and like any product in a store, there is no packaging on it. Moreover, the brand in question does not wrap its products. If you would like a return, please do not hesitate to contact us again. Thank you very much.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/12/2018
I ordered a cap, usually I buy on ebay, I have always received my caps in a rigid packaging (cardboard) and I have never had any problems. in this case I received the cap "loose" in a bag chronopost without any protection ... no surprise the cap is all folded and it is irrattrapable on this kind of caps ... in short very very disappointed!
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Response from Precision Ski
Hello, We're sorry to hear about this bad experience. We have passed on the message to logistics, we always send caps in a suitable box. There was an error on our side and we are sincerely sorry, one of our preparers probably wanted to go too fast during this busy period, which is not excusable of course. Would you like to exchange the product?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/11/2018
Big problem with the delivery, which was made to a relay point in a town other than ours, even though we had requested delivery to our home and were present! Not even a notice in the letterbox!
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Response from Precision Ski
Hello, We're sorry about the delivery problem you had with Chronopost. After our research and request to locate the driver, it turns out that he did indeed arrive at your home on Tuesday, the GPS tracking indicates a stop at your address. Were you absent for a moment, perhaps? Chronopost has no interest in redirecting the parcel to a relay, as this includes penalties for them. It's a shame to give such a low mark for our services and the site, knowing that your problem concerns the carrier, not the product or the experience on the site as your order shipped and processed the same day. Thank you very much.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/10/2018
If I had been better informed by customer service on the phone, it would have saved me the chrono post. Too bad
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2018
good site, fast and responsive but could offer transport for the amount of the order...
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Response from Precision Ski
Hello, Thank you for your feedback. Indeed, the amount of your order is quite debatable to get the free shipping. We decided to stop offering free shipping a few weeks ago, as the cost of transport rose by 7% this summer, which has a major impact on the profitability of an e-commerce business. However, we're still offering free returns, as well as a 5% discount on your first order of 20.99 euros. If you'd had free shipping, you'd have received a discount of 4.90, but in this case you got a discount of 20.99. Weighing up the pros and cons, today you've won on your order thanks to the 5% discount. See you soon, the Precisionski team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/09/2018
false description and photo
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Response from Precision Ski
Good evening, We do not understand your message. We have checked your order, we see no complaint, no request for return. The product ordered is a cap, what is the error with the product received, there could be an error, however with no complaint we can not intervene. Please get back to us with more information about a possible problem.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/08/2018
impeccable order, delivery problem: place changed by me but despite having warned me within the allotted time, the date could not be changed, so the parcel was found in front of the door signed for by a neighbor without my authorisation; no phone call from the driver; very disappointed with the carrier; prefer to work with Laposte!
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Response from Precision Ski
Hello, Thank you for your purchase and your feedback. We take note of your opinion and are sorry to read that your experience with DPD did not go as planned. Our customer service is available to resolve any delivery problems. See you soon, The Precisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/07/2018
Low product filtration potential
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2018
My first and last name were cut off on your site. So when I went to pick up my parcel, there was nothing with my name on it. I was surprised because I had received the confirmation email. So I went home empty-handed and checked my e-mail again. Then I realized that there had been a mistake. So I phoned the parcel post and it was Au nom de Lama instead of LAMARRE. So I had to go back. Grrrrrrr But the service was very fast.
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Response from Precision Ski
Hello, We have checked the information on the site, there was an error on your part when creating your account, the information entered is: Agn LAMA I invite you to change them in your customer area. Thank you. The Precisionski team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
Between the time I saw the item and the time I put Moss in my basket, the price had been raised! I was very disappointed. I left the article in the basket without buying it... finally I decided after a discount was granted...Sincerely
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Response from Precision Ski
Hello, The prices do not change on our side, it comes from a problem of internet provider for some customers. Our site is equipped with a system that locates the customer's connection. When your connection goes through a foreign router, the system proposes the prices before tax, but once you enter your address, it detects a delivery in France and gives the VAT of 20% on the summary. We're aware that this can lead to misunderstandings, and we're trying to rectify the situation. Unfortunately, it still happens rarely, but it's always there. We are sincerely sorry, but in any case there was no discount or price change, just a price excluding tax.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/02/2018
medium
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Response from Precision Ski
Hello, What is the problem with our site? I don't see any complaints on your part, an order delivered in 48 hours. Please come back to us to inform us of the problem.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/03/2018
The delivery was poor. I stayed home for 3 days. Finally the skis didn't arrive on the third day. Not a good service!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2018
the chosen parcel relay did not accept the parcel on the day of delivery, so I didn't get my item on time. I don't know if this service can be improved so that customers don't pay the consequences. Otherwise, nothing to say, everything is ok with this site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/02/2018
don't miss out on promotions with corddially codes
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2018
Shipment was fast, well packaged, but the description of the item is fanciful: - Cup capacity advertised: 0.30 L, in reality it's 25cl - Dimensions advertised: 14 x 8.5 x 8.5 cm, in reality it's Ht15cm x diam 10cm at the top and 9cm at the bottom - This is very important when you're looking for items that fit together to save space in your bag! Fortunately, there are other sites where you can find the real dimensions of the product, but they don't look serious!
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Response from Precision Ski
Hello, We're sorry for the erroneous description, but we've taken what the manufacturers have given us. We will modify it, and send the problem to the brand. Thank you for your understanding.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
Very good site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2018
not the lack of rigor does not master online sales
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Comprador verificado
Rating: 2 out of 5
following a purchase from 26/01/2018
Correcte
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Response from Precision Ski
Hello, what's the problem, the note seems to contradict the service, a note of 2?
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