Customer reviews of Precision Ski

Hello, We apologize for the size error. Would you like to exchange the product for the correct size?

Hello, Our apologies for the delay, according to the tracking the initial relay closed several days, hence the impossibility a priori to deliver in 24h relay. We're also sorry about the condition of the parcel. Did you make any reservations when you picked it up?

Good evening, We are sorry that the parcel arrived in this condition. Could you please revise your note as it is very severe for a transport problem. Thank you for your feedback.

Hello, Would you like to return the product or exchange it? We use photos sent directly by Superdry.

Bonjour. Veuillez accepter nos plus plates excuses pour ce désagrément. En effet le ski que vous aviez commandé présentait un défaut de fabrication, Nous vous avons alors proposé un échange pour un ski de qualité supérieure. Dans les informations de montage, vous nous avez indiqué 31 qui correspond en pointure Mondopoint à une longueur de semelle de 355 mm et non 310 mm comme vous semblez avoir voulu nous indiquer. Ce malentendu a eu pour conséquence un montage en désaccord avec vos attentes. Nous vous avons fait parvenir un bon de retour prépayé afin de nous retourner sans frais votre colis et procédons au remboursement complet de votre commande. Bien cordialement. Hello. Please accept our flatter apologies for this inconvenience. Indeed the ski you had ordered had a manufacturing defect, we then offered you an exchange for a high quality ski. In the mounting information, you indicated to US 31 which corresponds in size Mondopoint to a length of sole of 355 mm and not 310 mm as you seem to have wanted to indicate to us. This misunderstanding has resulted in a disagreement with your expectations. We have sent you a pre-paid return voucher so we can return your parcel without charge and proceed with the full refund of your order. Well cordially

Hello, what exactly is the problem, do you have a photo of the product received?

Good evening, Thank you again for your understanding. We apologize again for the oversight, which was rectified the next day. Thank you for your understanding.

Hello, What is the problem with your order, we do not understand your message.

Hello, what's the problem? We have no email, no return request. Is the Oakley mask the wrong one?

Good evening, According to your order, there was an inversion between the fluorescent pants you ordered and the green one. We have sent you a free return slip and issued a full refund. We apologize again.

Hello, We don't really understand the deplorable delivery as you indicate from Chronopost. Here is your tracking: http://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XY542786119FR&langue=fr The order left on Friday, the day you ordered, but they were unable to deliver on Saturday due to bad weather in France. The parcel was relayed on Tuesday because on Monday they were unable to deliver the relay which was closed. Your note is very severe, it's not as if the parcel took 3 weeks, or that you had to pay 9.90 for delivery from home. Neither Chronopost nor we are responsible for the delay, but it's hard to break our notification system for a 48-hour delivery time.

Hello, Is it normal or not your rating of 2, because your comment seems to indicate that it was "Correct" but we have a rating of 2 out of 5?

Hello, The parcel was lost the first time by Chronopost, that's why it took a long time, we had to resend the parcel a second time. Please accept our apologies.

Hello, Our apologies, this is a mistake on our part, the shoes should not have been sent in this non-original box. Would you like us to send you the original box within a few days while you request it from Lange?

Hello, what exactly is the problem, is this the wrong model? There may have been an error on our part. Please send us the reference number of the product received so that we can proceed with the exchange.