The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Fast delivery, a return note in the packaging would have been a plus, fortunately I didn't need one!
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Response from Precision Ski
Hello Dominique, Thank you for your feedback. We strive every day to make your experience better, so we're delighted we were able to meet your expectations. The Precision Ski team
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Franck T.
Rating: 4 out of 5
following a purchase from 31/01/2023
Perfect, photo a little small.
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Response from Precision Ski
Hello Franck, Thank you for your feedback. We'll pass on the problem with the photos to the IT department. See you soon, The Precision Ski team
N
Nicolas T.
Rating: 4 out of 5
following a purchase from 08/01/2023
Satisfactory site navigation. On the other hand, delivery by Relay mondial was not at all satisfactory. The parcel was not in the relay point indicated in the email sent by Precision Ski. What's more, the parcel was not in the relay point I had chosen, but in another relay point several kilometers away.
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Response from Precision Ski
Hello Nicolas, Thank you for your feedback. We are sorry to hear that the delivery with Mondial Relay did not meet your expectations. If the relay point initially chosen is full, Mondial Relay chooses an alternative relay point in the vicinity of your address, taking care to inform you. We sincerely apologize for this poor delivery experience. The Precision Ski team
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Roberto R.
Rating: 4 out of 5
following a purchase from 18/01/2023
Ok thanks
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Response from Precision Ski
Hello Roberto, Thank you for your feedback. See you soon, The Precision Ski Team
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Javier S.
Rating: 4 out of 5
following a purchase from 19/01/2023
The package arrived on schedule.
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Response from Precision Ski
Hello Javier, Thank you for your positive feedback! We are happy to know that you are satisfied. The Précision Ski team
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Nicola O.
Rating: 4 out of 5
following a purchase from 17/01/2023
All OK
Response from Precision Ski
Hello Nicola, Thank you for your feedback! We are delighted that your experience with Precision Ski went so well. Have a nice day and see you soon, The Precision Ski team
R
robert G.
Rating: 2 out of 5
following a purchase from 11/01/2023
Our full address was not given to GLS by Precision
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Thibault B.
Rating: 4 out of 5
following a purchase from 30/12/2022
Fast, quality service
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Response from Precision Ski
Hello Thibault, Thank you for your message. It's important for us to read your feedback and see you satisfied. Have a nice day and see you soon, The Précision Ski team.
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CAPUCINE V.
Rating: 4 out of 5
following a purchase from 05/01/2023
Xxxx
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Response from Precision Ski
Hello, Thank you for your positive feedback! Best wishes, The Précision Ski team
M
Marie-France C.
Rating: 4 out of 5
following a purchase from 21/12/2022
Delivery on time, I've discovered the AULP brand, great quality, great fit.
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Response from Precision Ski
Hello Marie-France, Thank you for sharing your experience with us. We are delighted to have been able to live up to your expectations, your satisfaction is our priority. Best wishes, The Précision Ski team
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Eric L.
Rating: 4 out of 5
following a purchase from 22/12/2022
CLEAR!
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Response from Precision Ski
Hello Eric, Thank you for your feedback. We are happy to know that you are satisfied. Best wishes, The Précision Ski team
M
MARTINE P.
Rating: 4 out of 5
following a purchase from 07/12/2022
A little fright after confirming payment for the order because I didn't receive a confirmation email. The customer service I contacted confirmed my order. In the end, everything went smoothly. I received the order. Very good quality.
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Response from Precision Ski
Hello Martine, Thank you for your comment. We strive every day to make your experience better, so we are delighted that we were able to meet your expectations and we apologize for this little scare! Best wishes, The Précision Ski team
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Alberto C.
Rating: 2 out of 5
following a purchase from 20/12/2022
They were not my size, the mittens are too big for me!
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Jean-Luc L.
Rating: 4 out of 5
following a purchase from 18/12/2022
Difficult to use a credit
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Response from Precision Ski
Hello Jean-Luc, Thank you for your feedback. Following the processing of your return, you have received a credit invoice by e-mail. This is useful for our accounting purposes as well as yours, to indicate that a product has been returned and refunded. Rest assured, it's indeed a refund, and the payment method you used for your purchase will be credited within 48 hours. Happy Holidays, The Précision Ski Team
N
nathalie D.
Rating: 2 out of 5
following a purchase from 17/12/2022
How is it possible to cancel an order due to insufficient stock?
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Response from Precision Ski
Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team
D
Denis S.
Rating: 4 out of 5
following a purchase from 16/12/2022
fast efficient
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Response from Precision Ski
Hello Denis, Thank you very much for your message! We are happy to be able to meet your expectations on a daily basis. Happy holidays, The Précision Ski team
A
Aurore D.
Rating: 4 out of 5
following a purchase from 13/12/2022
Order received very quickly and in perfect condition Just the color on the photo did not match that of the product.
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Response from Precision Ski
Hello Aurore, Thank you for your positive feedback! Your shared experience is always read with attention, please do not hesitate to contact customer service for this kind of problem, we are here to help you. Happy Holidays, The Précision Ski team
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Danielle P.
Rating: 4 out of 5
following a purchase from 11/12/2022
perfect. nedeleg laouen d an holl .
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Response from Precision Ski
Hello, Thank you for your positive feedback! We are happy to know that you are satisfied. Happy holidays, The Précision Ski team
N
Nuggets N.
Rating: 4 out of 5
following a purchase from 10/12/2022
the package arrived in bad conditions, but the boots where ok
Response from Precision Ski
Hello, Thank you for your feedback. We are very sorry about the delivery, however we are happy to hear that your boots are suitable for you. Happy Holidays, The Precision Ski Team
J
Juline L.
Rating: 4 out of 5
following a purchase from 29/11/2022
Fast shipping, order conforms except for a small snag on the cap.
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Response from Precision Ski
Hello, Thank you for your message! We are happy to be able to meet your expectations and apologize for any inconvenience. Happy holidays, The Précision Ski team
G
Gwenaelle C.
Rating: 4 out of 5
following a purchase from 28/10/2022
Fast delivery
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Response from Precision Ski
Hello Gwenaelle, Thank you for your encouraging feedback. We are delighted to have been able to meet your expectations. Have a nice day and see you soon, The Précision Ski team.
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GIUSEPPE M.
Rating: 4 out of 5
following a purchase from 23/09/2022
The site offers many quality products. I received the items a few days late, but everything was fine.
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Response from Precision Ski
Hello Giueseppe, Thank you for your comment. We are delighted to have been able to satisfy you. However, we are sincerely sorry for this inconvenience with the transport company, this kind of incident is totally beyond our control and we find it very difficult to remedy. We sincerely apologize and hope that your next order will bring you complete satisfaction. Have a nice day, The Précision Ski team
G
Gilles M.
Rating: 4 out of 5
following a purchase from 19/07/2022
The delivery time was reasonable, and the product packaging was perfect.
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Response from Precision Ski
Hello Gilles, Thank you for your positive feedback. We are happy to have brought you satisfaction on your order and the services which surround it. We hope your next order will bring you complete satisfaction. Have a nice day and see you soon, The Précision Ski team.
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Aurélie G.
Rating: 4 out of 5
following a purchase from 05/07/2022
Super-fast shipping
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Response from Precision Ski
Hello Aurélie, Thank you for your encouraging feedback! We are happy to know that you like the order and our services. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
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Stephane B.
Rating: 4 out of 5
following a purchase from 07/04/2022
My first order was lost by the delivery man, precisionski sent me back my order and I am very happy with my purchase. I recommend the products and precisionski
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Response from Precision Ski
Hello Stephane, Thank you for your encouraging feedback! We're sorry for the delivery problem, but we're happy to know that you like the order and our services. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
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anne P.
Rating: 4 out of 5
following a purchase from 17/04/2022
Good service However the return process ' is not very clear
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Response from Precision Ski
Hello Anne, Thank you for your feedback. We do our best to explain our procedures as clearly as possible, and we'll do our best to do so. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
It was well delivered
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Response from Precision Ski
Hello, Thank you for your positive feedback. We are happy to have brought you satisfaction on your order and the services which surround it. Have a nice day and see you soon, The Précision Ski team.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/02/2022
I sent an email for a return, the après ski are not going, and I have no return. Please contact me again.
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Response from Precision Ski
Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Top shipping time. On the other hand, product price rather high and no free shipping over a certain amount.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2022
Very good, just need to retrieve the order from the Montmelian site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
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Response from Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
The first down jacket had to be sent back because it was too small (awaiting reimbursement) The second is the right size For the 2 deliveries, the Chronopost delivery time was 48 H and not 24 H as advertised.
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Response from Precision Ski
Hello Bernadette, Thank you for your feedback. Customer service has proceeded with the refund of your order. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2022
good product quality, but often a lack of detail in technical descriptions and photos.
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Response from Precision Ski
Hello Fabien, Thank you for your feedback. We do our best to include as many of the technical specifications provided by the brands as possible. We'll pass on the information to the relevant department. See you soon, The Precision Ski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/02/2022
Good, efficient, serious.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2022
Impeccable service, fast delivery, there was a problem with the model on delivery but the after-sales service was exemplary in managing the incident and sending me back the right model.
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Response from Precision Ski
Hello Simon, Thank you for your review. We hope you were completely satisfied with your order and hope to see you soon on our site! The Precision Ski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2022
Fast delivery, perhaps too fast given that the product was defective on arrival. It would be good to check before packing and sending the packages that there are no nicks in the fabric...
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Response from Precision Ski
Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Good service and promptness
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
I received my purchase faster than expected, which was a pleasant surprise. On the other hand, the packaging could be a little more robust. And I would have liked to see a bigger discount for a discontinued product.
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Response from Precision Ski
Hello Joy, Thank you for your feedback. We make every effort to carefully pack our products with sturdy, eco-friendly and durable materials before entrusting them to the carrier. Packages may be damaged in transit, but we make a point of protecting our products before shipping. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2022
Payment failed on the first two attempts, with no error message. The description of the coli given did not correspond to reality. But received ahead of schedule and product in good condition.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2022
Shipped quickly after ordering. Only downside, Mondial Relais was not aware that the chosen relay point was closed... Change of relay point efficient and delivered to the new relay point quickly after the change.
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Response from Precision Ski
Hello Dominique, Thank you for your feedback. We hope you were completely satisfied with your order, despite the change of relay point. See you soon, The Precision Ski team
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