The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Compliant order with the only negative point being the price of delivery to the relay point in Belgium, which I consider slightly excessive (5 euros).
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We have taken note of your comment and will pass it on to the relevant department. We look forward to seeing you on Precisionski.fr. Good day, The Precisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/06/2021
delivery price too high for such a small parcel, and what's more, the "free delivery" at the store's drive is not a delivery and there's nothing on offer.
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Response from Precision Ski
Hello, thank you for your feedback. However, we would like to give you a more precise answer to your question. First of all, you chose to have your order delivered by appointment with Dpd, but this is not the cheapest delivery option. You have the option of using Mondial Relay 4 for delivery within 72 hours. Delivery is offered on our site for purchases of 150 or more. We can't afford to offer delivery at a lower price. Transport has a cost - it's the main cost for an e-commerce site. In-store delivery has nothing to do with it, it's a free delivery among our 38 stores in Savoie, it's not a drive, just a collection point that we offer in addition to traditional deliveries. We offer 3 carriers so that every customer can have the experience of their choice, and it's up to you to choose the one you want. If you've decided not to take the economy option, it's still difficult to order in any case and then come back and give it a bad mark. To put it simply, out of 5 modes offered, you chose the second most expensive... Best regards.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
fast and efficient
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Response from Precision Ski
Hello, Thank you very much for your feedback. It's a pleasure to hear that everything went well for you. We look forward to seeing you on Precisionski.com. Good day, The Precisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/04/2021
Good service and lots of high-quality products! Easy shipping and fast paying during checkout. I wish for some more information about the products itself below the items in the shop. But overall super happy about choosing Precision Ski for shopping!
Response from Precision Ski
Hello, Thank you very much for let us know your feedback about the website. We appreciate it. We are happy to know that the service was good and everything went well for you. We hope to see you soon on Precisionski.de. Have a great day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
fast reception
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Response from Precision Ski
Hello, It's a pleasure to hear that everything went well. Thank you very much for sharing your experience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Fast, easy access
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Response from Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and see you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
Very good item. Unfortunately the package arrived torn, open. Please check with your carrier.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. We are delighted that you liked the shoes. We look forward to seeing you on the Précisionski.fr website. Good day, The Précisionski team,
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Nothing
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with us. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
An order delivered very quickly, in line with our expectations. A few too many emails received though...
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Response from Precision Ski
Hello, We're delighted to have met your expectations. Thank you very much for your feedback and we look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Correct!
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with us and see you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Fast, accurate delivery
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Response from Precision Ski
Hello, We are happy to have met your expectations. Thank you very much and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
Not enough product information If not fast and well packaged
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We're sorry for the inconvenience and will pass on this feedback to the relevant department. See you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
Bonnet size small
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Response from Precision Ski
Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Fast delivery in a worldwide relay (Imphy shopkeeper at the top!) Product complies with my wishes.
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Response from Precision Ski
Hello, We are happy to hear that your experience with the site went well. Thank you for your feedback and see you soon on Précision Ski. Good day, The Précisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/02/2021
Delivery was very quick and since there occurred a little mistake in the proceeding of my order a very customer friendly solution was found. This is why it's "only" 4 out of 5 :) Definitely recommendable. Merci beaucoup!
Response from Precision Ski
Hello, Many thanks for your feedback. We are sorry again for the mistake. We are really happy to hear the recommendation. Hope to see you soon on Precision Ski. Have a great day, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
I ordered 2 t-shirts from Picture Organic Clothing. The order was very easy to place via the Precision Ski website and delivery was fast. To my regret, the t-shirts were too big. So I returned the items and wrote to customer service, who were very responsive. The return went smoothly and the refund was prompt. In conclusion, a good experience.
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Response from Precision Ski
Hello, Thank you for your feedback. We're delighted to hear that, despite the size problem, everything went smoothly and that you're happy with the site's interface. See you soon on Précision Ski Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
well .
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Response from Precision Ski
Hello, thank you for your feedback and see you soon on our site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
RAS product found easily
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Response from Precision Ski
Hello, We are happy that your purchase went well and that the interface allowed you to find your product quickly. Thank you very much and see you soon on Précisionski.fr Good day, The Précisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/01/2021
Perfect
Response from Precision Ski
Hello, Thank you for sharing your customer experience and hope to see you soon on Precisionski.fr Have a great day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Very good - super fast delivery within 48H - only reason for not putting 5***** is that there was no more protection net for the ski touring skins and no way to pre-order them for later or in 2 expeditions.
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Response from Precision Ski
Hello, Thank you for your positive feedback. We are very sorry for the inconvenience. With the current demand for practice, the stocks available from the brands are low and this is why we could not respond favorably to your request. We apologize once again. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Good contact with customer service following a small bug when paying for the order.
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Response from Precision Ski
Thank you for your feedback. We are sorry for the inconvenience and hope to see you soon on Précisionski. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Satisfied
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Response from Precision Ski
Hello, Thank you very much for sharing your experience and we look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Good site, reactivity in order processing and shipping. In my opinion, the package should be more discreet (make it more anonymous by removing the site logos, for example). Mine has been opened... Otherwise R.A.S
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience and will pass on your suggestion to the department in charge. We are delighted that everything went smoothly. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Very efficient, fast delivery with very good follow-up.
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Response from Precision Ski
Hello, We are delighted that you liked the service we offered. Thank you for your feedback and see you soon on our site. Good day, The Précisionski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Fast delivery
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Response from Precision Ski
Hello, Thank you for your feedback. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Practical site. Correct delivery with short relay point lead times.
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Response from Precision Ski
Hello, We're delighted to hear that Précisionski.fr has met your expectations. Thank you very much for sharing your experience and we look forward to seeing you on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
very fast delivery, product in good condition but package opened on arrival
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Response from Precision Ski
Thank you very much for your feedback. We are very sorry for the inconvenience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
The customer service is perfect! But the product does not conform to the photo
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Fine
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Response from Precision Ski
Hello, Thank you very much for your feedback. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
no problem
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Response from Precision Ski
Hello, thank you for your feedback and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/12/2020
I ordered a jacket at an exorbitant price which arrived with a few defects plus the delivery was a mess from start to finish.
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Response from Precision Ski
Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
very good. the products are of good quality and at a fair price. the site and the service are responsive and friendly. unfortunately i have to return the product because the size doesn't fit. When I've been reimbursed, I'll put 5 * ;-) Happy New Year 2021 to all!
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Response from Precision Ski
Hello, We're delighted to hear that your experience on Précisionski.fr went well. We apologize for the inconvenience caused by the size problem. Thank you very much for sharing your experience and we look forward to seeing you again on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
well
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
The product arrived in perfect condition and correctly packaged. I'm only giving it 4 stars because the delivery was handled by DPD: 5 days late and probably more if I hadn't gone to the depot, but that's not really Précision Ski's responsibility.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience and will pass on the information to the carrier. We look forward to seeing you on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Conflicting information about the delivery date, but the order was finally delivered just in time for Christmas, so we are satisfied.
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Response from Precision Ski
Hello, We are delighted with your satisfaction. We are sincerely sorry for the inconvenience caused by the delivery problem. Thank you very much for your positive feedback and we look forward to seeing you again on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Correct follow-up
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Package well received, but packaging torn: shame...
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are sorry for the inconvenience caused by the damaged parcel. We will pass on the information to the carrier. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Fast and accurate delivery.
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Response from Precision Ski
Hello, Thank you very much for your feedback. We're glad you liked the service. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The product is very good. It's just the delivery that didn't suit me. I was supposed to be delivered to my home but the delivery man forced me to go and pick up the parcel at a relay point.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. We will pass on the information to the carrier. We look forward to seeing you again on Precisionski.fr Good day, The Precisionski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
??????
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Response from Precision Ski
Hello, Thank you for sharing your experience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
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