9.7/10
★★★★★
based on 9199 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I had a very bad experience with the service after my purchase. Although the price in the UK site is in GBP the store charges in EUR, I paid through PayPal a higher price than the price I was quoted, even the invoice from the store came different versus the price I paid. I raised my issue and the response I got from the store was that the transaction for them was ok that the problem was on me and I need to find a solution with PayPal. PayPal did nothing to help. With this type of situation you realise that for this store the costumer does not care for them. I even offered a different way of payment to get my refund and never received any response. They simply do not care, at the end they got the money no matter if the costumer was not satisfied with the transaction. Product is fine, very disappointing with this purchase due to costumer service.

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Verified Buyer
purchased on 21/09/2020
Answer from Precision Ski
Good evening, Are you serious? Everything was done according to the rules, you were told 5 times that the interchange rate is not managed, it is Paypal. When you paid you had the amount posted by paypal, you could decline or cancel. Everything is correct, you have been granted a refund, pay directly in cb, but no response since sending the payment link. I can still post the link, but be honest we sell Canada Goose in the UK every day, never had a problem!
1 /5
★☆☆☆☆

Parcel lost... after substantial shipping costs... no commercial gesture... new parcel returned after 3 weeks of complaints... disappointed...

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Acheteur Vérifié
purchased on 30/06/2020
Translated review
Answer from Precision Ski
Hello, We're sorry about the problem with your parcel, but it's still a bad note. Your parcel was lost by Chronopost. However, since Covid, we have very precise procedures for this kind of case, which require us to open a whole series of procedures with the carriers. Your parcel was returned after confirmation by Chronopost of the loss of the parcel, but in this complicated period, it was difficult for us to return the parcel before a firm return from Chronopost because for several months this has been regular, we immediately send a product, the parcel is found, and the customer ends up with 2 orders. We will refund the shipping costs to make up for this. Our apologies.
1 /5
★☆☆☆☆

On the product nickel. But tell me once I've ordered We're moving and it'll be 8 days before I can pay for delivery in 24 hours.

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Acheteur Vérifié
purchased on 31/05/2020
Translated review
Answer from Precision Ski
Hello, We're sorry for the inconvenience, but the message was permanently displayed on the home page, and also at the top of the site on all pages, as well as in a popup window on the home page and when choosing a payment method. However, we could see that you didn't read the content of these alerts, as you clicked right away to close the windows, according to our statistics. You could have asked for the order to be cancelled or for compensation for the shipping costs, and we can understand why you didn't see the alert message for 20 days... But by immediately giving a bad mark, it's not a very constructive approach in our opinion. Thank you very much.
1 /5
★☆☆☆☆

....

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Acheteur Vérifié
purchased on 18/02/2020
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Answer from Precision Ski
Hello, what's the problem?
1 /5
★☆☆☆☆

Very bad! To be avoided: offers payment by instalments in 3/4 x with Cetelem and I was charged 5 administration fees!!!! The sales department told me I'd looked at it wrong at the time of ordering!!! Anti-commercial! To be avoided!

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Acheteur Vérifié
purchased on 25/01/2020
Translated review
1 /5
★☆☆☆☆

8 days have passed since my order was shipped, yet i didn't receive my order even though i have paid for 72 hours delivery max. The phone number for english customer support didn't work, the email from Precision Ski didn't include the tracking number, had to figure it out myself from the url of the shipping link, in order to get estimated delivery info from a robot. Very bad international delivery experience, the refund of the shipping fee would be a gesture of common sense in this case. Also, DPD courier, partners of Precision Ski for delivery, should be cut off and replaced by a quality courier.

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Verified Buyer
purchased on 03/02/2020
Answer from Precision Ski
Hello There is no time limit for Romania. The announced time is on average 72 hours. Here is what is written for the area of ??your country: Your package delivered within 2 to 5 days. (delay not guaranteed) Here is the link in the email sent: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en The package left Tuesday, Friday it was already in your country, the problem then comes from the Romanian provider in your country who tried to contact you for several days to deliver the package, but each time we did not response to emails or calls: Evidence sent by Chronopost France. Consult the follow-up here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en You have all the stages of your package, we sent the helmet the same day. We have no Romanian calls during the period indicated, we receive more than 100 calls per day, we never have a problem. We searched for this email on our support or even from your account: [email protected] No trace of sending email, while if you send an email from the site, this is traceable and archived, there there is no laugh, and nothing on our support either. Your return is still strange, we guarantee no deadlines for Romania, no trace of your calls, your emails, and a proper follow-up which indicates the opposite of your experience, very strange isn't it?
1 /5
★☆☆☆☆

I am not satisfied because I ordered size 38 shoes. I received shoes where it is noted size 40,5 on the box and in the shoes whereas they cut for an incomprehensible 38. Explanation of the site no only answer if you are not satisfied return the shoes....

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Acheteur Vérifié
purchased on 25/01/2020
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Answer from Precision Ski
Hello, We don't understand the problem. You ordered a size 38, and there was a 38 in the original box? There is no real problem, it happens regularly that brands like New Balance make a mistake on the external and internal labeling, however the product in the box corresponds to the product ordered. After checking, the response from our customer service department was not correct. But we just checked with the person who answered you, she did not understand the real problem of what I read, that's why the person proposed you to return the product. New Balance had a whole series with an error of printing of size on the boxes and labels of the shoe, but in no case a counterfeit or other. We have 46 stores, 5 websites, a French company based in Savoie for 21 years, we could never afford to sell counterfeits. We work directly with the brands, without intermediaries, and this is certainly the case with New Balance. The problem was reported to New Balance several months ago, and as I told you, the shoes are indeed the size ordered, the 13-digit bar code is for us the exact reference and not the labels. Sorry that the exchange did not go well with the advisor.
1 /5
★☆☆☆☆

Very practical

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Acheteur Vérifié
purchased on 20/01/2020
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Answer from Precision Ski
Good evening, Are you sure of your rating of 1 out of 5 in relation to your comment? Thank you.
1 /5
★☆☆☆☆

Promised 2-3 day delivery paid 12euro,took a week and at tho moment precision ski are refusing to refund me the delivery charge as they say they got to try and get it off the courier dpd,i said thats not my problem im dealing with you.I received no reply to this email.

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Verified Buyer
purchased on 28/12/2019
Answer from Precision Ski
Hello, You ordered New Years Eve. It was indicated in 3 different places that all orders with DPD would not leave before January 02, which is a Thursday, so the package arrived 3 working days after. In addition, we indicate a recommended period for DPD without guarantee, to have a guaranteed period you must take Chronopost which offers 24h Express.
1 /5
★☆☆☆☆

Not happy at all! Parcel delivered to another relay located 2.5 km from my home.

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Acheteur Vérifié
purchased on 30/12/2019
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Answer from Precision Ski
Hello, We are sorry for the change of relay at 2.5km... The initial relay was closed for 48 hours, which forced Chronopost to deliver to another relay. The score of 1 is very harsh on the other hand.
1 /5
★☆☆☆☆

No professionalism in terms of delivery

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Acheteur Vérifié
purchased on 13/12/2019
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Answer from Precision Ski
Hello, we're sorry you've had problems. When you placed your order, it was indicated that some relays are currently overloaded and are refusing parcels, which was the case with your order, theTabac Relais refused the parcel. The next day the parcel was available elsewhere, thank you for your understanding.
1 /5
★☆☆☆☆

Deplorable after-sales service, the so-called "manager" insolent on the phone, no gesture made even for 8! Site to avoid !!! Don't buy, you get the same prices elsewhere !!!

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Acheteur Vérifié
purchased on 01/12/2019
Translated review
Answer from Precision Ski
Hello, As we explained to you, we did not reimburse you for the delivery because the deliveryman delivered at 1:07 pm: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XU495628050FR&langue=fr We also pay the carrier, it's not free and for 7 minutes after 1 pm, you don't want to take a little consideration during the holiday season it's a shame. Your criticisms are not constructive, you're spreading a very negative image of our site on various websites, it's a bit abusive. What's more, we haven't been insolent towards you, unlike the insults we've had to accept...
1 /5
★☆☆☆☆

The order was nevrer received. DPD claims it has been delivered to the recipient, but it is nowhere to find. Disgusting.

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Verified Buyer
purchased on 02/09/2019
Answer from Precision Ski
Hello, We have the delivery made, a signed slip, difficult for us to do anything. Parcel tracking: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ277254090JF&langue=en You have been asked for a certificate of non detention, so far nothing received.
1 /5
★☆☆☆☆

Hello, I received my order but rather late, so I find the shipping costs excessive.

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Acheteur Vérifié
purchased on 23/08/2019
Translated review
Answer from Precision Ski
Good evening, isn't 1/5 for late delivery a bit harsh? When we look at the tracking of your order, the order left the same day, we see that there was a packaging problem during transport on Monday evening, however it was available from Wednesday in the relay point. It's true that Chronopost didn't respect the 24-hour time limit, so the delivery time was extended to 48 hours. However, you collected your parcel on Friday, even though it had been there for 3 days. Another problem for us was the fact that a false cell phone number was included: 0600000000. How to manage your delivery knowing that all tracking is managed via sms ???? However, despite the very harsh rating for a parcel received in 48 hours instead of 24, you were warned at every stage: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT077338214FR&langue=fr When there's a delay like this, we always agree to reimburse the shipping costs to our customers, even if we're talking about 5 shipping costs, we're always happy to do so, but starting a discussion by putting a rating at 1, it's difficult for us to make a gesture afterwards.
1 /5
★☆☆☆☆

Charge 5 euros for a chronopost shipment sent to a store 1 hour from home!

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Acheteur Vérifié
purchased on 19/02/2019
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Answer from Precision Ski
Hello, we don't really understand your opinion. You ordered by requesting delivery to this relay point: CARREFOUR CONTACT 32 Place de la Mairie 05120 l'argentière-la-bessée France The parcel has been in this relay point since February 21, the day after you placed your order. It's hard to understand this notice, it's indicated on your own invoice, it's your choice which has been made: Track your parcel here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT041238483FR&language=en_FR From the outset everything has been in order, thank you for sending us a little more information because no matter how hard we look, we don't understand. Above all, no complaint on our support, no email, nothing from you.
1 /5
★☆☆☆☆

I did not receive my order! Saying that I could not contact me! I never received a phone call or email! It seems they don't deliver in Switzerland!! Too complicated. But not mentioned on the site. Very disappointed.

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Acheteur Vérifié
purchased on 26/01/2019
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1 /5
★☆☆☆☆

For a 1st order I waited 10 days, fault of the deliverers.... but I regulate with precisionski.fr thus with you to make the necessary to respect the deadlines envisaged as of the order !!!! 10 days for 2 cups, abused and bad impression

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Acheteur Vérifié
purchased on 30/12/2018
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Answer from Precision Ski
Hello, Thank you for your feedback. We acknowledge the delivery problem, of course we take it for us since we offer DPD, so it's up to us to manage the problems. However, as a reminder, when you ordered on December 3rd at 8pm, we clearly indicated on the product sheets and the carrier summary that Chronopost and DPD did not collect parcels on the 30th, 31st, 01st and 02nd. This was the case for all sites, even the big AMAZON. Your parcel then left on the 04 and took 5 days instead of 48 hours. Yes, the whole western part of France was saturated, whether with TNT, Colissimo, DPD etc... The sorting centers in Bordeaux took a week to bring the flow of parcels up to date, a problem caused by the huge influx at Christmas, but also by Cdiscount's logistics base in your region. Not to mention the millions of parcels returned after Christmas. We're sorry, these are the times of year when there are major delivery problems every year, that's 2 times a year, too bad you can't take a little more into consideration the progress of your order, no feedback on your product, experience on the site etc.... 98% of our orders are delivered in 24/48h all year round except on Black Friday and the week of Christmas and New Year's Day.
1 /5
★☆☆☆☆

I do not recommend this site! Error at the. Order I am announced a refund that was never made. Very disappointed

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Acheteur Vérifié
purchased on 01/12/2018
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Answer from Precision Ski
Hello, Your message is very strange, you ordered from us on Saturday 01/12/2018, your package was collected from a relay point on 07/12. Here is your tracking: http://www.dpd.fr/trace/250274801022670 You picked up the package with proof of signature and delivery here: SUPER U - P54653 LES AUBEPINS 18410 ARGENT SUR SAULDRE We then generated a return slip following the color error, pink and black instead of pink and white. To date, the tracking of the return parcel has never been sent back by you: https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=8R30563872226 We have sent you two automatic reminder emails to send the product back to us. We have no problem refunding you, but the product must be returned with the free voucher, which has not been done!
1 /5
★☆☆☆☆

Unreliable site. Would not recommend. Did not get what I expected.

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Acheteur Vérifié
purchased on 16/11/2018
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Answer from Precision Ski
Hello, Could you please tell us what went wrong with your order. I have just looked, we have no complaint, your package was available in the relay you had chosen in 48 hours, tracked here: http://www.dpd.fr/trace/250274801021889 The package remained 8 days before you came to pick it up. Behind no request for return, we do not understand what happened in view of your comment. Thank you very much.
1 /5
★☆☆☆☆

I'm not satisfied with your site, I have a credit note valid on it, but on my last order my code for my credit note didn't work, so I had to contact the customer service number. On top of that, I had my order delivered to the resort, but I never received confirmation that it had been received in the store. So I skied for 4 days without a backpack, thinking that the order hadn't arrived when in fact it was waiting for me in the store. I'm sorry to say that your site is seriously lacking in follow-up and reliability.

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Acheteur Vérifié
purchased on 02/02/2018
Translated review
Answer from Precision Ski
Hello, We do not understand your message, we sent 4 emails: Payment accepted, order sent to the store, order delivered to the store, all in 48 hours. We even sent two reminders to tell you that the package had been delivered to the store. Have you checked your spam? The credit note has nothing to do with it, you encountered a problem in a store, exceptionally we accepted the credit note via our site which is a different company, moreover on the phone as soon as we spoke to you we immediately validated this credit note. It's a harsh note, because I can provide you with all the proof on the emails sent with the dates so that you can check.
1 /5
★☆☆☆☆

Wrong size indicated on the site, so lost a week's time, too bad...

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Acheteur Vérifié
purchased on 15/01/2018
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Answer from Precision Ski
Hello Once again our apologies for the error in sending the bag size. Is there anything we can do for you?
1 /5
★☆☆☆☆

The parcel arrived but I didn't see the product I ordered after a phone call where I was told that they would send me a return slip.

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Acheteur Vérifié
purchased on 08/01/2018
Translated review
Answer from Precision Ski
Good evening, The return form has already been sent by colissimo twice: 2018-01-10 09:27:57 Check your spam, it may be that the mail from the Post Office is in there. The right product has already been sent back, and you even received it, all in 48h, I don't think there is radio silence on our part.
1 /5
★☆☆☆☆

After 10 days of going round in circles, my order disappeared from the postal tracking system. Apparently, they can't ship outside France, so they simply cancelled my order and refunded my money, 15 days before Christmas! My bank had blocked the initial transaction for security reasons, so I should have known better.

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Acheteur Vérifié
purchased on 18/11/2017
Translated review
Answer from Precision Ski
Hello. First of all, please accept our apologies for the problem we encountered with your order. Unfortunately, we are unable to provide you with a precise and detailed answer concerning the problem encountered with your delivery, as the problem lies with the transport company. Indeed, you placed your order on Saturday, November 18th. Your order was processed and handed over to the carrier on Monday 20/11. Due to the delay in delivery, and in the interests of customer service, we have decided to refund your money, as we unfortunately no longer have any stock of this item. A procedure has been initiated with the transport company to ascertain the reasons for this delivery failure. Every day, we ship around a hundred parcels worldwide, including twenty to Switzerland. Your parcel has since been found and the product is once again available. We would be delighted to offer you a commercial gesture if you would like to order the product again. Please do not hesitate to contact us at 0479004241 before placing your order. Sincerely
1 /5
★☆☆☆☆

I received a blue bag instead of a black one and when I went back to the website, the black one was out of stock... not cool.

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Acheteur Vérifié
purchased on 06/07/2017
Translated review
Answer from Precision Ski
Hello, It's best to contact us before giving any feedback. It's probably a shipping error. A return slip has been sent to you, and an advisor will call you tomorrow to check whether it is indeed a mistake, in which case a parcel will be dispatched the same day with the correct product.
1 /5
★☆☆☆☆

The order does not correspond to the product presentation photo. I needed a complete valve, but only received the bite tip.

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Acheteur Vérifié
purchased on 19/02/2017
Translated review
1 /5
★☆☆☆☆

The site is good Fast But it's better if you receive the product that is pictured on the site

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Acheteur Vérifié
purchased on 15/02/2017
Translated review
Answer from Precision Ski
Hello, what's the problem? Because if it's a problem with the knob, I think you're confusing the rear of the helmet in the photo, because we asked Salomon this morning, and it's the right photo. There's never been any question of an adjustment knob on this model.
1 /5
★☆☆☆☆

Customer service manager in Chambéry was extremely unpleasant following a request to return a product, which led me to abandon the return...as well as any purchase ....

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Acheteur Vérifié
purchased on 10/01/2017
Translated review
Answer from Precision Ski
Good evening Madam, From what we have heard about this problem, it would appear that the exchange did not go well with your contact. In fact, he refused to accept the return on the grounds that you had bought a few days before the sales and that you wished to return the product at our expense, to be reimbursed, and then reorder the same product. We understand your frustration, but the sales were announced well in advance on our site 48 hours before the launch. It's like in a store, you buy the day before, you can't afford to do that too. There are people behind the screens and it's a bit difficult for us to accept these kinds of requests. A return is valid for an exchange of another product, or for a refund, not to buy the product again at a lower price.
1 /5
★☆☆☆☆

Order forgotten, therefore not received on time

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Acheteur Vérifié
purchased on 18/12/2016
Translated review
Answer from Precision Ski
Hello, Your order was never forgotten, impossible to discuss with you, unacceptable dialogue for a merchant, thank you for hanging up on us.