/10
★★★★★
based on 8972 published reviews
★★★★★
based on 8972 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Anti-theft device not removed on item
Yveline V.
purchased on 18/02/2024
Translated review Answer from Precision Ski
Hello Yveline, I'm sorry to hear that you've had this problem with the anti-theft device. We are aware that this can happen and we are doing our best to rectify it as quickly as possible. Thank you for bringing this to our attention and we'll make sure it doesn't happen again in the future. We appreciate your feedback and take note of your opinion. We look forward to seeing you again soon.
3/5
★★★☆☆
Very punctual delivery
Paolo N.
purchased on 17/01/2024
Translated review2/5
★★☆☆☆
Pay for shipping on 500€ item is no longer acceptable in Europe. Moreover, you partner with GLS which has the worst service in Italy. They did not deliver the goods when the address is totally correct. They don't call when the number is stamped on the label. There is no way to contact them to change delivery options. I have called Precision Ski customer service 2 times to update the address and contact GLS and nothing changed! I have not yet received the items that cost me 500€. It's an absurd. I will have to resort to ask for a refund and let you find the parcel.
Joao V.
purchased on 09/01/2024
Translated review3/5
★★★☆☆
Had to wait a week for delivery but came from France so may be normal, good quality product.
Noortje P.
purchased on 07/01/2024
Translated review2/5
★★☆☆☆
Longer delivery time than expected, and huge box for a very shoe laces :/
Benjamin L.
purchased on 04/01/2024
3/5
★★★☆☆
Long delivery time, even if the item comes from France
Frank M.
purchased on 25/12/2023
Translated review2/5
★★☆☆☆
I ordered from the UK, and I had to pay extra duties for the products to arrive (I was not informed about this in any step of the process and I am buying products from other retailers and never had to pay duties). Second, although I ordered the same size for all items (Large) the jacket is not fitting well. I am not even going to bother to return it, simply not buying again from here.
Anastasia R.
purchased on 05/12/2023
3/5
★★★☆☆
The garment description was insufficient for me (quilted hood unlike the rest of the garment).
Nicole B.
purchased on 03/09/2023
Translated review Answer from Precision Ski
Hello, thank you for your feedback. We are sorry that the description was not clear enough for you, we will try to clarify this kind of detail in the future. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
3/5
★★★☆☆
I requested chronopost delivery. I was informed by e-mail (on the agreed date) that the parcel had arrived at the relay point. Despite this e-mail, the parcel had not yet been delivered and was only delivered the next day. So a return trip to the relay point for nothing and payment of a chronopost for nothing.
Pierre B.
purchased on 08/07/2023
Translated review Answer from Precision Ski
Hello Pierre, Thank you for your feedback. We're sorry that the delivery didn't go as planned, unfortunately it depends only on the carrier and we have no power. For our part, the parcel left on schedule and we apologize if it arrived a day late, it's just the vagaries of transport. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
3/5
★★★☆☆
English or german translation was not the best, but it worked to order. Order and delivery was good. I would order again.
Stefan B.
purchased on 07/05/2023
Answer from Precision Ski
Hello Nicolas, Thank you for your feedback! We are happy to know that you are satisfied with your order. We will try to be more precise about our translations in the future. Have a nice day and see you soon, The Precision Ski Team
2/5
★★☆☆☆
The helmet is too small and on your website the procedure to return it does not work and customer service after sending an email does not respond I am very disappointed.
Guy B.
purchased on 15/03/2023
Translated review3/5
★★★☆☆
Unable to obtain a return slip to change size
Jeanne R.
purchased on 19/03/2023
Translated review Answer from Precision Ski
Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team
3/5
★★★☆☆
Fast delivery, fast refund but I did not receive the right item.
Emilie B.
purchased on 23/02/2023
Translated review Answer from Precision Ski
Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team
3/5
★★★☆☆
Very good pants but received in size 38 instead of 40
Corinne D.
purchased on 19/01/2023
Translated review Answer from Precision Ski
Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team
3/5
★★★☆☆
I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued
Hervé B.
purchased on 13/01/2023
Translated review Answer from Precision Ski
Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.
3/5
★★★☆☆
I sent many messages to change the color of the backpack, but nothing,...
Maria R.
purchased on 23/01/2023
Translated review Answer from Precision Ski
Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team
2/5
★★☆☆☆
Our full address was not given to GLS by Precision
Robert G.
purchased on 11/01/2023
2/5
★★☆☆☆
They were not my size, the mittens are too big for me!
Alberto C.
purchased on 20/12/2022
Translated review2/5
★★☆☆☆
How is it possible to cancel an order due to insufficient stock?
Nathalie D.
purchased on 17/12/2022
Translated review Answer from Precision Ski
Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team
3/5
★★★☆☆
Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril
Cyril T.
purchased on 16/12/2022
Translated review Answer from Precision Ski
Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team