/10
★★★★★
based on 9059 published reviews
★★★★★
based on 9059 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Wasn't informed I'd have to pay 20% import tax, so it was a nasty surprise to receive notification of it a few weeks later. Wish I'd bought elsewhere.
Jordan R.
purchased on 18/02/2024
3/5
★★★☆☆
Anti-theft device not removed on item
Yveline V.
purchased on 18/02/2024
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Answer from
Precision Ski
Hello Yveline, I'm sorry to hear that you've had this problem with the anti-theft device. We are aware that this can happen and we are doing our best to rectify it as quickly as possible. Thank you for bringing this to our attention and we'll make sure it doesn't happen again in the future. We appreciate your feedback and take note of your opinion. We look forward to seeing you again soon.
3/5
★★★☆☆
Very punctual delivery
Paolo N.
purchased on 17/01/2024
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2/5
★★☆☆☆
Pay for shipping on 500€ item is no longer acceptable in Europe. Moreover, you partner with GLS which has the worst service in Italy. They did not deliver the goods when the address is totally correct. They don't call when the number is stamped on the label. There is no way to contact them to change delivery options. I have called Precision Ski customer service 2 times to update the address and contact GLS and nothing changed! I have not yet received the items that cost me 500€. It's an absurd. I will have to resort to ask for a refund and let you find the parcel.
Joao V.
purchased on 09/01/2024
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3/5
★★★☆☆
Had to wait a week for delivery but came from France so may be normal, good quality product.
Noortje P.
purchased on 07/01/2024
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2/5
★★☆☆☆
Longer delivery time than expected, and huge box for a very shoe laces :/
Benjamin L.
purchased on 04/01/2024
3/5
★★★☆☆
Long delivery time, even if the item comes from France
Frank M.
purchased on 25/12/2023
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2/5
★★☆☆☆
I ordered from the UK, and I had to pay extra duties for the products to arrive (I was not informed about this in any step of the process and I am buying products from other retailers and never had to pay duties). Second, although I ordered the same size for all items (Large) the jacket is not fitting well. I am not even going to bother to return it, simply not buying again from here.
Anastasia R.
purchased on 05/12/2023
3/5
★★★☆☆
The garment description was insufficient for me (quilted hood unlike the rest of the garment).
Nicole B.
purchased on 03/09/2023
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Answer from
Precision Ski
Hello, thank you for your feedback. We are sorry that the description was not clear enough for you, we will try to clarify this kind of detail in the future. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
3/5
★★★☆☆
I requested chronopost delivery. I was informed by e-mail (on the agreed date) that the parcel had arrived at the relay point. Despite this e-mail, the parcel had not yet been delivered and was only delivered the next day. So a return trip to the relay point for nothing and payment of a chronopost for nothing.
Pierre B.
purchased on 08/07/2023
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Answer from
Precision Ski
Hello Pierre, Thank you for your feedback. We're sorry that the delivery didn't go as planned, unfortunately it depends only on the carrier and we have no power. For our part, the parcel left on schedule and we apologize if it arrived a day late, it's just the vagaries of transport. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
3/5
★★★☆☆
English or german translation was not the best, but it worked to order. Order and delivery was good. I would order again.
Stefan B.
purchased on 07/05/2023
Answer from
Precision Ski
Hello Nicolas, Thank you for your feedback! We are happy to know that you are satisfied with your order. We will try to be more precise about our translations in the future. Have a nice day and see you soon, The Precision Ski Team
2/5
★★☆☆☆
The helmet is too small and on your website the procedure to return it does not work and customer service after sending an email does not respond I am very disappointed.
Guy B.
purchased on 15/03/2023
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3/5
★★★☆☆
Unable to obtain a return slip to change size
Jeanne R.
purchased on 19/03/2023
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Answer from
Precision Ski
Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team
3/5
★★★☆☆
Fast delivery, fast refund but I did not receive the right item.
Emilie B.
purchased on 23/02/2023
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Answer from
Precision Ski
Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team
3/5
★★★☆☆
Very good pants but received in size 38 instead of 40
Corinne D.
purchased on 19/01/2023
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Answer from
Precision Ski
Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team
3/5
★★★☆☆
I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued
Hervé B.
purchased on 13/01/2023
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Answer from
Precision Ski
Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.
3/5
★★★☆☆
I sent many messages to change the color of the backpack, but nothing,...
Maria R.
purchased on 23/01/2023
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Answer from
Precision Ski
Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team
2/5
★★☆☆☆
Our full address was not given to GLS by Precision
Robert G.
purchased on 11/01/2023
2/5
★★☆☆☆
They were not my size, the mittens are too big for me!
Alberto C.
purchased on 20/12/2022
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2/5
★★☆☆☆
How is it possible to cancel an order due to insufficient stock?
Nathalie D.
purchased on 17/12/2022
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Answer from
Precision Ski
Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team
3/5
★★★☆☆
Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril
Cyril T.
purchased on 16/12/2022
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Answer from
Precision Ski
Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team
3/5
★★★☆☆
Impossible to enter the promo code. Too bad I lost 40 euros
Philippe F.
purchased on 16/12/2022
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Answer from
Precision Ski
Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,
3/5
★★★☆☆
Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.
Sebastien D.
purchased on 26/11/2022
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Answer from
Precision Ski
Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team
3/5
★★★☆☆
Anti-theft device not removed...
Laurent C.
purchased on 27/11/2022
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Answer from
Precision Ski
Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team
3/5
★★★☆☆
I did not receive an email indicating that the order had been confirmed.
Sébastien R.
purchased on 25/11/2022
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Answer from
Precision Ski
Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team
3/5
★★★☆☆
The advertised delivery time is not met, which is a shame, especially if the outing is organized.
Martin W.
purchased on 08/09/2022
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Answer from
Precision Ski
Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
3/5
★★★☆☆
The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.
Arturo R.
purchased on 26/08/2022
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Answer from
Precision Ski
Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team
3/5
★★★☆☆
Inconvenient site Delivery and order tracking ok
Mathieu L.
purchased on 11/07/2022
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Answer from
Precision Ski
Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team
2/5
★★☆☆☆
I sent an email for a return, the après ski are not going, and I have no return. Please contact me again.
Acheteur Vérifié
purchased on 28/02/2022
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Answer from
Precision Ski
Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team
2/5
★★☆☆☆
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
Acheteur Vérifié
purchased on 23/02/2022
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Answer from
Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
2/5
★★☆☆☆
Fast delivery, perhaps too fast given that the product was defective on arrival. It would be good to check before packing and sending the packages that there are no nicks in the fabric...
Acheteur Vérifié
purchased on 14/02/2022
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Answer from
Precision Ski
Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.
3/5
★★★☆☆
The delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.
Acheteur Vérifié
purchased on 12/02/2022
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Answer from
Precision Ski
Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team
3/5
★★★☆☆
Package tracking, package in good condition, care instructions inside. As there is no possibility of an exchange, I have to send the parcel back, request a refund and order again.
Acheteur Vérifié
purchased on 04/02/2022
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Answer from
Precision Ski
Hello Isabelle, We are sorry to hear that your order did not bring you complete satisfaction. In accordance with our general terms and conditions of sale, we offer a refund following an order. You contacted our customer service department on 09/02 and we hope we have met your expectations. See you soon, The Precision Ski team
3/5
★★★☆☆
2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire
Acheteur Vérifié
purchased on 23/01/2022
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Answer from
Precision Ski
Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.
3/5
★★★☆☆
I did receive Rossignol mittens, but they were not the model I had ordered.
Acheteur Vérifié
purchased on 02/02/2022
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Answer from
Precision Ski
Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team
3/5
★★★☆☆
Return with mondial relay complicated to get the label
Acheteur Vérifié
purchased on 12/01/2022
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Answer from
Precision Ski
Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.
2/5
★★☆☆☆
The size received was not the size ordered
Acheteur Vérifié
purchased on 31/12/2021
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Answer from
Precision Ski
Hello Jean-François, Thank you for your feedback. We are sorry that your order did not bring you complete satisfaction. As indicated in your email, you did order a size S. Our customer service department has sent you the return procedure for a refund. Sincerely, The Precision Ski Team
3/5
★★★☆☆
I placed a simple order for a hat with three pom-poms and only received one hat and one pom-pom.
Acheteur Vérifié
purchased on 10/12/2021
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Answer from
Precision Ski
Hello, We're sorry to hear that your order did not meet with your complete satisfaction. Our customer service department sent two pom-poms on 20/12/21. This was an error on the part of the brand, which had not supplied the complete product. We apologize once again. See you soon, The Precision Ski team.
2/5
★★☆☆☆
Very disappointing because an item was missing and the average after-sales service not a word of apology!!!
Acheteur Vérifié
purchased on 28/11/2021
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Answer from
Precision Ski
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. Have you contacted us? I don't see any follow-up. We are available every day from Monday to Friday. In the meantime, we wish you happy holidays
3/5
★★★☆☆
On www.precisionsky.it it was advertised free shipping, but I was actually charged over 10 for shipping, even though I chose the item and completed the purchase always on the Italian site. You are not fair to the customer! I was satisfied with the product received.
Acquirente Verificato
purchased on 14/11/2021
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Answer from
Precision Ski
Hello, We offer free delivery for pickup at our store in Montmélian in Savoy. We are glad that your order has brought you complete satisfaction. See you soon, The team at Precision Ski
3/5
★★★☆☆
I was supposed to receive it on Friday and it arrived on Tuesday and other than that it was fine but I didn't know why I paid express shipping.
Comprador Verificado
purchased on 02/09/2021
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Answer from
Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. We are sorry for the inconvenience. We look forward to seeing you on Precisionski.es. Have a nice day, The Precisionski Team,
3/5
★★★☆☆
Wrong item description, therefore wrong order No German address - unfortunately I do not understand French
Verifizierter Käufer
purchased on 25/05/2021
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Answer from
Precision Ski
Hello, First of all, thank you for ordering from Precisionski.de. We apologize for the inconvenience. Have you tried to contact us regarding the problem with the product model? You can also contact us via customer support: [email protected] We will be happy to discuss with you the various issues you have encountered. Have a great day, The Precisionski Team,
2/5
★★☆☆☆
Delivery price too high for such a small parcel, and what's more, the "free delivery" at the store's drive is not a delivery and there's nothing on offer.
Acheteur Vérifié
purchased on 09/06/2021
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Answer from
Precision Ski
Hello, thank you for your feedback. However, we would like to give you a more precise answer to your question. First of all, you chose to have your order delivered by appointment with Dpd, but this is not the cheapest delivery option. You have the option of using Mondial Relay 4 for delivery within 72 hours. Delivery is offered on our site for purchases of 150 or more. We can't afford to offer delivery at a lower price. Transport has a cost - it's the main cost for an e-commerce site. In-store delivery has nothing to do with it, it's a free delivery among our 38 stores in Savoie, it's not a drive, just a collection point that we offer in addition to traditional deliveries. We offer 3 carriers so that every customer can have the experience of their choice, and it's up to you to choose the one you want. If you've decided not to take the economy option, it's still difficult to order in any case and then come back and give it a bad mark. To put it simply, out of 5 modes offered, you chose the second most expensive... Best regards.
3/5
★★★☆☆
I had to travel to another town to pick up my parcel, even though I had requested delivery to a relay station near my home.
Acheteur Vérifié
purchased on 02/02/2021
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Answer from
Precision Ski
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience. Given the current conditions, some collection points are overloaded and our partners have no choice but to deliver the parcel to the nearest available collection point. We will of course pass on the information to the carrier in order to improve the service. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
2/5
★★☆☆☆
Bonnet size small
Acheteur Vérifié
purchased on 13/02/2021
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Answer from
Precision Ski
Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.
3/5
★★★☆☆
I have no complaints about the product, which is in order. On the other hand, I paid almost 6 euros for express delivery (max 72h), and I didn't receive my article until more than a week after it had been dispatched. I contacted precisionski to explain my dissatisfaction and never got a reply. Admittedly, the parcel was delayed due to bad weather, but a reply from them would not have been out of place.
Acheteur Vérifié
purchased on 07/02/2021
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Answer from
Precision Ski
Hello, Thank you for your feedback. However, we would like to add some information to your comment. You sent us a message on 11/02 at 9:20 am, our advisor replied at 10:46 am with the following message: Hello Catheline, Thank you for contacting us. We are very sorry for the inconvenience. We have launched an inquiry with the carrier to find out where the parcel is at the moment. My interlocutor told me it was on its way but could not guarantee a delivery date. I'll keep an eye on it. Sincerely," Behind we launched the procedure with Dpd. Dpd is not an express service at all, you could have taken Chronopost which is the same price and delivers in 24h. We are sincerely sorry for the delay in your parcel, due to bad weather according to the tracking system, but we did reply to your message 1h30 after receiving it, perhaps it's in your spam folder? We wish you all the best.
3/5
★★★☆☆
Good site navigation and customer service
Acheteur Vérifié
purchased on 23/01/2021
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Answer from
Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
Acheteur Vérifié
purchased on 22/01/2021
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Answer from
Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Explicit site but you do not take into account the customer's request you are there to sell !!!!
Acheteur Vérifié
purchased on 20/01/2021
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Answer from
Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Site a little more expensive than others
Acheteur Vérifié
purchased on 05/01/2021
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Answer from
Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
2/5
★★☆☆☆
The customer service is perfect! But the product does not conform to the photo
Acheteur Vérifié
purchased on 04/01/2021
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Answer from
Precision Ski
Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team
2/5
★★☆☆☆
I ordered a jacket at an exorbitant price which arrived with a few defects plus the delivery was a mess from start to finish.
Acheteur Vérifié
purchased on 26/12/2020
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Answer from
Precision Ski
Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Fast delivery good product however it had leaked reception and soaked the box .
Acheteur Vérifié
purchased on 01/12/2020
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Answer from
Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Too bad I didn't receive a message that my package had arrived. Otherwise perfect delivery.
Acheteur Vérifié
purchased on 10/11/2020
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Answer from
Precision Ski
Hello Guillaume, Thank you for your feedback. We apologize for any inconvenience. See you soon, The Precisionski team
3/5
★★★☆☆
I followed the size guide but it's way too big I think there's an inconsistency.
Acheteur Vérifié
purchased on 12/11/2020
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Answer from
Precision Ski
Hello Thierry, Thank you for taking the time to share your feedback. Our apologies again 🙂 See you soon, The Precisionski team
3/5
★★★☆☆
The site is quite well done overall. I think it just lacks a bit of visibility to navigate on it.
Acheteur Vérifié
purchased on 19/10/2020
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Answer from
Precision Ski
Hi Sandrine, We have taken note of your feedback. Thank you very much 🙂 See you soon, The Precisionski team
3/5
★★★☆☆
Impossibility to order on the site with a delivery address different from the billing address (gift). The possibility is theoretically offered, but the site refuses to take the information into account.
Acheteur Vérifié
purchased on 28/09/2020
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Answer from
Precision Ski
Hello, Thank you for your feedback. As mentioned during our support discussions, we were unable to postpone the problem. We apologize again for the inconvenience.
3/5
★★★☆☆
On your site' the photo of the down jacket I bought and returned shows the inner side of the garment not very "pro"
Acheteur Vérifié
purchased on 20/09/2020
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Answer from
Precision Ski
Hello, We are sorry but the product is conform. It's a reversible jacket, Superdry's flagship product. The product is either camo or black. So there is no interior more than another, you wear it either in Black or Camo.
3/5
★★★☆☆
The product was delivered very quickly but not to the requested address i was not offered any other delivery alternative
Acheteur Vérifié
purchased on 26/08/2020
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Answer from
Precision Ski
Hello Luis, Thank you for taking the time to write your feedback. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team
3/5
★★★☆☆
I give it 3 stars because one of the 2 skis came with 2 marks (scratched) otherwise all correct.
Comprador Verificado
purchased on 26/08/2020
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Answer from
Precision Ski
Hello Beverly, Thank you for these comments. Our apologies again for this problem. See you soon, Precisionski Team