Customer reviews of Prêt à Garnir

Hello Isabelle,

Thank you for your feedback.

We are sincerely sorry for this inconvenience and understand your frustration. Unfortunately, carriers may sometimes change the pickup point originally selected if it is full, temporarily closed, or unavailable. This decision is made directly by the carrier network, and unfortunately we are not informed in advance.

We understand that this situation is not ideal and regret the inconvenience it may cause. Please be assured that we regularly pass this type of feedback on to our delivery partners to improve the delivery experience.

Thank you for your understanding, and we hope to have the opportunity to fully satisfy you with a future order.

Have a nice day

Charlotte

Hello Martine,

Thank you for taking the time to share your opinion.

We are delighted to hear that you enjoyed our tartlet bases. Regarding the sponge cake sheets, we are sorry that they did not meet your satisfaction.

The sponge sheets are a delicate product that needs to be handled at room temperature. If they are too cold or have lost some moisture after opening, they can become more fragile when rolling. We also recommend filling them and then rolling them gently without too much delay.

However, we take your comment very seriously and will pass it on to our quality team. Your feedback is valuable and helps us continuously improve our products.

Have a nice day

The Ready to Fill team

Hello Jeanine,

Thank you for your feedback and I am sincerely sorry to hear that your order was damaged during transport. I would like to extend our apologies for this inconvenience.

I confirm that our customer service has received your complaint and is processing it to provide you with a response as soon as possible.

Despite all the care taken in the preparation and packaging of our products, some incidents may unfortunately occur during the shipment of parcels, due to the numerous handling performed by the various transport operators.

We are continuously working to improve the protection of our shipments while remaining attentive to environmental issues and our customers' expectations, which encourage us to limit the use of packaging materials as much as possible.

Rest assured that we take your feedback very seriously, as it allows us to identify areas for improvement and provide the best possible experience for our customers.

If you have any questions or would like to provide us with additional information, please do not hesitate to contact us. We remain at your disposal and will do everything possible to provide you with a satisfactory solution.

Best regards,

Charlotte and the Prêt à Garnir team

Hello Dominique,

Thank you for your feedback. We are sincerely sorry to learn that your order was damaged during transport.

Despite the care taken in packaging our products, some incidents may unfortunately occur during the various handling of packages. We are continuously working to improve their protection while limiting the environmental impact of our packaging.

We hope that the solution provided meets your expectations and we thank you for your understanding. We remain at your disposal for any further questions.

Once again, our apologies for this inconvenience and we look forward to fully satisfying you on your next order.

Have a nice day,
Charlotte

Hello KAREN?

Thank you for your feedback.

We are sincerely sorry to hear that your order was damaged during transport.

Despite the care taken in packaging our products, some incidents may unfortunately occur during the various handling of packages. We are continuously working to improve their protection while limiting the environmental impact of our packaging.

I will make sure to contact you directly regarding your damage.

Have a nice day,
Charlotte

Hello Carine,

We are sincerely sorry for this experience and fully understand your dissatisfaction. If the carrier did not show up at the delivery address as planned and directly dropped the package at a relay point, this does not meet the expected level of service.

Even though we are unfortunately dependent on the actions of our carrier once the package is picked up, we take your feedback very seriously.

We will escalate this information to their services so that a verification can be carried out regarding this delivery.

Thank you for taking the time to share your feedback with us, which allows us to address our logistics partners and improve the quality of the service offered.

Hoping to have met your expectations,

Have a nice day

Charlotte

Hello Julien,

We are sincerely sorry for this experience and understand your disappointment regarding the damage observed during your two orders.

Following your report, we have taken into account the photos sent and have responded to your email. As of today, we are still waiting for the additional information requested in order to study your case in its entirety.

Our goal is to offer you a commercial gesture commensurate with the damage suffered. Unfortunately, the elements we currently have do not yet allow us to precisely assess the situation.

We remain at your disposal and invite you to send us the requested information so that we can find a satisfactory solution as soon as possible.

Have a nice day

Charlotte

Hello Chantal,

Thank you for taking the time to share your experience with us.

We are sincerely sorry to learn that the genoise did not fully satisfy you and that it seemed dry to you.

We would like to clarify that we are not manufacturers of this product. We work with a unique and usual supplier, and to date, only the label has been modified without any change in recipe or manufacturing.

However, it is possible that a one-time defect, particularly related to the packaging, may have affected the quality of the product.

In order to forward your complaint to our supplier and carry out the necessary checks, we would be grateful if you could provide us with the lot number on the product packaging.

While waiting for your response, we thank you again for your vigilance and remain at your disposal for any further information.

Have a nice day

Charlotte

Hello Christian,

We are sincerely sorry to read about your disappointment.

Following your message received by SMS on a Saturday, we immediately asked you to send us photos by email so that your claim could be studied under the best conditions.

To this day, we are unfortunately still waiting for these elements.

For tracking and efficient processing reasons, all our claims must be sent by email, accompanied by supporting photos. This allows us to offer you a suitable solution as quickly as possible.

We remain at your disposal and invite you to send us the requested elements so that we can process your request.

Have a nice day

Charlotte

Hello Maud,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincerest apologies for this inconvenience.

Despite the precautions we take with the packaging of each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many handling outside of our control.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pretagarnir.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen and do everything we can to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Team at Prêt à Garnir

Hello Lydie,

We are sincerely sorry to learn that your package arrived damaged and late.

However, we would like to make an important clarification: when a package is visibly damaged upon delivery, it is preferable to refuse it or to make precise reservations with the carrier.

Indeed, if accepted without reservation, carriers consider that the contents have been received in good condition, which greatly complicates any claims.

Regarding your case, you have sent us photos for only 2 items, while the order contains 8. In order to process your request in its entirety, we would need visuals for all the concerned items.

Furthermore, we have attempted to contact you 3 times by phone to discuss directly with you and find a quick solution, but we have not received any response from you to date.

We remain available and attentive to resolve this situation under the best conditions.

Do not hesitate to get back to us or to call us so that we can move forward together.

Have a nice day

Charlotte

Hello Sylvie,

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Isabelle,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations.

However, we note that you did not provide any details regarding the reasons for your dissatisfaction.

Your feedback is very important to us and we would like to know more in order to understand what happened and how we could improve our service.

Could you please provide us with more information on this matter?

You can contact us directly at info(at)Ready to Garnish - Specialist in ready to garnish products so that we can discuss the situation and find a solution together.

We hope to have the opportunity to rectify this and regain your trust.

Have a nice day

Charlotte

Dear Vicky,

Thank you very much for your positive feedback. We are very happy to hear that you like our products!

However, we are sorry to learn that some items were damaged during transport, despite all the care we take in preparing and packaging our orders.

We invite you to contact us again (preferably with some photos), so we can look into this together and quickly offer you a suitable solution.

Your satisfaction is our top priority.

See you soon,

Charlotte & the Prêt à Garnir team

Hello Olivier,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling that packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email at [email protected]. This will allow us to offer you compensation.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Charlotte

Hello Guillaume,

Following several customer feedbacks, we unfortunately noticed a quality problem with the range of macarons. This has been immediately reported and forwarded to our supplier for a thorough analysis to be conducted as soon as possible.

We will get back to you directly by email.

The quality and satisfaction of our customers remain our absolute priority, we thank you for your trust and are of course at your complete disposal.

Hoping to have met your expectations,

Have a nice day

Charlotte

Hello Vanessa,

Thank you for taking the time to share your experience.

We are sincerely sorry for the quality issue encountered. In order to understand the situation precisely and provide you with an appropriate solution, I will contact you by email very soon.

Have a nice day

Charlotte

Hello H3loise and Robin,

We are sincerely sorry that your experience did not meet your expectations and wish to provide factual clarifications.

Your order included 16 boxes, shipped in 2 separate packages of 8 boxes each, according to the preparation slip.
Upon delivery, only one package was initially retrieved. This package showed a weight corresponding to 8 boxes, which does not match the 3 boxes declared as received.

Following your complaint, you requested a refund indicating that you would place a new order with larger quantities. In a commercial spirit, we then sent a commercial proposal by email to Robin on 19/12/25, which has remained unanswered to this day.

We remain available to find a balanced solution, but this requires a constructive exchange and coherent elements from both sides.

We invite you to get back in touch with our customer service to finalize this matter.

Happy end of year celebrations

Charlotte

Hello Michel,

Thank you for your feedback.

After verification, the carrier did indeed make the delivery according to your choice of pickup point during the order.

Have a nice day

Charlotte

Hello Sébastien,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Martine,

We are sorry to hear that the delivery of your order did not go as planned.

The carrier indeed dropped off your package at another pickup point, as the one you selected was temporarily closed. This procedure is provided for in their general sales conditions, in order to avoid an automatic return of the package and to allow you to retrieve it as soon as possible.

We completely understand the inconvenience caused and that you do not wish to travel to another city. However, we unfortunately have no control over the substitution choice made by the carrier.

We hope you understand that this situation does not depend on us and that it in no way reflects the quality of our service.

Best regards,

Charlotte and the Ready to Garnish Team

Hello Anne,

We are sorry to hear that your package arrived damaged despite our packaging precautions.
If this happens, we invite our customers to contact us within 48 hours after receipt by email or phone, so that we can assess the situation and find the best solution together.

You can write to us directly via the contact form on our website or reach us by phone at the number provided. We will be happy to assist you.

Have a nice day

Charlotte

Hello Farah,

We are sorry to learn that your items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Marie Laure,

Thank you for your positive feedback, we are delighted that you like our products!
However, we are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Léa,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Fabienne,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Romy,

Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.

We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.

We thank you for your understanding and remain at your disposal for any questions or additional clarifications.

Have a nice day

Charlotte and the team at Prêt à Garnir

Hello Simon,

Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.

– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09

The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.

The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.

It was then picked up by you on 17/07 at 13:57

In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.

Remaining at your disposal,

Have a good day

Charlotte

Hello Marie Claude,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Caroline,

We are delighted that you like our products!

However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Ready to Fill

Hello Johanna,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Léa,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Sylvie,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Joseph,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

We hope this gesture meets your expectations and we thank you for your understanding.

Have a nice day

Charlotte

Hello Maguy,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Karine,

Your package has been returned to us.

On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.

Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.

Have a nice day

Charlotte and the Team at Prêt à Garnir

Hello Véronique,


Thank you for your message.

It is possible that there was an error during the preparation of your order, and we will check this quickly.

Following our telephone conversation, can you confirm the item code indicated on the box? This will enable us to clarify the situation and provide you with a suitable solution as soon as possible.

We remain at your disposal and thank you for your patience.

Charlotte

Hello Valérie, Thank you for your interest in our website. We would be delighted to provide you with more information! Our products are dry. If you would like more details, such as availability, advice on use, or any other questions, please do not hesitate to contact us via our contact form on the site. We'll be happy to help you make the right choice. Thank you again for your confidence. Hoping to have met your expectations, Have a nice day Charlotte

Hello, First of all, we would like to thank you for taking the time to share your feedback. We sincerely apologize for the error in preparing your order and the inconvenience it may have caused. Your satisfaction is our priority, and we are taking immediate steps to rectify the situation by sending you a new box. We hope this will fully meet your expectations. Please let us know if you have any questions or require any further assistance. We remain at your disposal and thank you once again for your patience and trust. Have a nice day Charlotte