/10
★★★★★
based on 707 reviews published
★★★★★
based on 707 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very fast delivery but about 1/3 broken products
Martine H.
Translated review
Answer from Prêt à Garnir
Hello Martine, First of all, we would like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte
3
/5
★★★☆☆
The parcel was not delivered to the requested relay point but about twenty kilometers away and there were about twenty broken trendy items.
Nadine D.
Translated review
Answer from Prêt à Garnir
Hello Nadine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel, and the non-delivery to the requested relay point. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. As far as delivery to another relay point of your choice is concerned, please note that this is beyond our control. It sometimes happens that the chosen relay point refuses to accept parcels due to lack of space, or simply because it is closed for the vacations. This is quite exceptional. As far as you are concerned, according to the tracking of your order, I have not noticed any information from DPD concerning the change of destination. We will be sure to inform them of your dissatisfaction so that this does not happen again. The breakage of your parcel is a rare and isolated incident which does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte
2
/5
★★☆☆☆
I've always been satisfied with my orders, except for the last one when I had a dozen lightning bolts destroyed.
Catherine M.
Translated review
Answer from Prêt à Garnir
Hello Catherine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We fully understand your disappointment and the concern this may have caused regarding the quality of our products. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have undermined your confidence in our products, and we sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive and worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte
3
/5
★★★☆☆
Very fast delivery Delicious savoury macaroons Puff pastry tarts very good and close to "home-made". On the other hand, the puff pastry tarts are very fragile, despite very careful packaging. Twenty or so broken shells out of all the cartons ordered. Fortunately I had ordered more than I needed, but perhaps the shells should be protected even more. But thanks for the mini-bites offered with the order.
Laurence C.
Translated review
Answer from Prêt à Garnir
Hello Laurence, We're sorry to hear that some of the merchandise in your package was damaged. We understand how frustrating this can be and apologize for any inconvenience caused. Our parcels undergo a great deal of handling in transit, and despite our careful packaging, it sometimes happens that some tartlet bases arrive broken. We understand the importance of receiving products in perfect condition, and we are attentive to every case of breakage reported by our customers. We would like to assure you that we are taking steps to improve our packaging and delivery procedures to minimize such situations in the future. We do our best to provide you with a pleasant shopping experience and we take your feedback into account to continually improve. We hope you will continue to enjoy our products and services and come back soon to discover new gourmet offers.