/10
★★★★★
based on 945 reviews published
★★★★★
based on 945 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast delivery
Sandrine B.
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Answer from Prêt à Garnir
Hello Sandrine We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day and happy holidays!
3
/5
★★★☆☆
When we unpacked our order, we noticed that almost all the tulips to be garnished were broken (3 were intact), hence our disappointment. The savoury macaroons were too sweet, but the rest were excellent (moulds, festive puff pastry, choux). We're sorry for the inconvenience, but we've decided to put our trust in you and continue ordering. NB
Poussy
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Answer from Prêt à Garnir
Hello Nicole, We have recently read your product reviews and apologize again for the breakage. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte
3
/5
★★★☆☆
The "cups" lack crispness ... it's not bad, but a little soft ... it's still pretty (used for a fruit salad presentation)
Catherine M.
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Answer from Prêt à Garnir
Hello Catherine We're sorry to hear that our cups don't meet your expectations. We will immediately pass on the information to our supplier. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we will do everything in our power to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
2
/5
★★☆☆☆
On my last order, there were only 18 tart bases in the 3 boxes of 24.
Leipha H.
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Answer from Prêt à Garnir
Hello Leipha, We sincerely apologize for this inconvenience and understand that it may have caused some frustration. At Prêt à Garnir we place great importance on the quality of our products and services, and regret that this experience does not reflect our usual standards. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. As soon as I received your email, I made the necessary arrangements to have the missing quiches shipped to you as soon as possible. We hope this demonstrates our commitment to your satisfaction and that you will give us another opportunity to provide you with a positive experience. Have a nice day Charlotte
3
/5
★★★☆☆
Carrier leaves much to be desired... Failed to deliver the parcel to the address indicated, 2 times in a row, and no information as to why. Yet someone was waiting for the parcel. In the end, I was the one who had to pick it up at a relay point, even though I had paid for home delivery. But that doesn't detract from the quality of the products and Pretagarnir's reliability.
Amélie H.
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Answer from Prêt à Garnir
Hello Amélie, First of all, we would like to apologize for the inconvenience caused by our carrier's failure to comply with delivery instructions. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. We will in turn report this non-compliance to our carrier's customer service department. We also understand that this experience may have undermined your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Fast shipping. However a lot of broken tarts.
Sophie D.
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Answer from Prêt à Garnir
Hello Sophie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
The macaroon shells were top-notch. The downside was that the tart shells were delicious, but half of them were broken, specifically the bottom layer - so I couldn't use them. Perhaps the logistics or the packaging need to be reviewed.
Enora
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Answer from Prêt à Garnir
Hello Enora, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Good product shame to pay such an expensive Chronopost that does not arrive on time request In addition 5tartelettes unusable following the carrier nn meticulous I think
Sebastien B.
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Answer from Prêt à Garnir
Hello Sébastien, We're sorry to hear that delivery via Chronopost did not meet your expectations. As is our daily commitment, we shipped your order the same day. Unfortunately, once your parcel enters the distribution network, we can no longer intervene. We understand that this experience may have undermined your confidence in our services. We sincerely hope to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte
2
/5
★★☆☆☆
The reception of the parcel was catastrophic. Packaging not good enough, lots of breakage. The wafers were much smaller than advertised too. All in all disappointed.
Ludovic S.
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Answer from Prêt à Garnir
Hello Ludovic, We're sorry to hear that your order did not meet your expectations. We take great care in preparing our packages. Our parcels undergo a great deal of handling during transit, so if on receipt the parcel shows signs of impact or knocks, please do not hesitate to refuse it. Do you have photos of damaged items? Please send them to us. Concerning the size of the mini-cupcakes, the dimensions on the site are those provided by our supplier. I'd be happy to discuss this with you in person if you wish. Please do not hesitate to contact me. Have a nice day Charlotte
3
/5
★★★☆☆
In each box, there are always 4 to 6 aperiquiches that can't be used because they've crumbled or broken. It's a pity, because they're paid for but not used.
Stephan G.
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Answer from Prêt à Garnir
Hello Stephan, We'd like to thank you for taking the time to leave a review of our aperitifs. Your feedback is invaluable to us, enabling us to improve. We systematically check all our products before dispatch. In the case of apériquiches, we know that these mini-puff pastries are very fragile, which is why they are double-checked. During delivery of your parcel, the numerous manipulations randomly generate what is known as bottom detachment. This phenomenon cannot be 100% controlled. Please do not hesitate to contact me if you require any further information on this subject. Have a nice day Charlotte
3
/5
★★★☆☆
Very fast delivery but about 1/3 broken products
Martine H.
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Answer from Prêt à Garnir
Hello Martine, First of all, we would like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte
3
/5
★★★☆☆
The parcel was not delivered to the requested relay point but about twenty kilometers away and there were about twenty broken trendy items.
Nadine D.
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Answer from Prêt à Garnir
Hello Nadine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel, and the non-delivery to the requested relay point. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. As far as delivery to another relay point of your choice is concerned, please note that this is beyond our control. It sometimes happens that the chosen relay point refuses to accept parcels due to lack of space, or simply because it is closed for the vacations. This is quite exceptional. As far as you are concerned, according to the tracking of your order, I have not noticed any information from DPD concerning the change of destination. We will be sure to inform them of your dissatisfaction so that this does not happen again. The breakage of your parcel is a rare and isolated incident which does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte
2
/5
★★☆☆☆
I've always been satisfied with my orders, except for the last one when I had a dozen lightning bolts destroyed.
Catherine M.
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Answer from Prêt à Garnir
Hello Catherine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We fully understand your disappointment and the concern this may have caused regarding the quality of our products. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have undermined your confidence in our products, and we sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive and worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte
3
/5
★★★☆☆
Very fast delivery Delicious savoury macaroons Puff pastry tarts very good and close to "home-made". On the other hand, the puff pastry tarts are very fragile, despite very careful packaging. Twenty or so broken shells out of all the cartons ordered. Fortunately I had ordered more than I needed, but perhaps the shells should be protected even more. But thanks for the mini-bites offered with the order.
Laurence C.
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Answer from Prêt à Garnir
Hello Laurence, We're sorry to hear that some of the merchandise in your package was damaged. We understand how frustrating this can be and apologize for any inconvenience caused. Our parcels undergo a great deal of handling in transit, and despite our careful packaging, it sometimes happens that some tartlet bases arrive broken. We understand the importance of receiving products in perfect condition, and we are attentive to every case of breakage reported by our customers. We would like to assure you that we are taking steps to improve our packaging and delivery procedures to minimize such situations in the future. We do our best to provide you with a pleasant shopping experience and we take your feedback into account to continually improve. We hope you will continue to enjoy our products and services and come back soon to discover new gourmet offers.
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