/10
★★★★★
based on 945 reviews published
★★★★★
based on 945 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my package
Martine V.
purchased on 03/10/2025
Translated review
Answer from Prêt à Garnir
Hello Martine,
We are sorry to hear that the delivery of your order did not go as planned.
The carrier indeed dropped off your package at another pickup point, as the one you selected was temporarily closed. This procedure is provided for in their general sales conditions, in order to avoid an automatic return of the package and to allow you to retrieve it as soon as possible.
We completely understand the inconvenience caused and that you do not wish to travel to another city. However, we unfortunately have no control over the substitution choice made by the carrier.
We hope you understand that this situation does not depend on us and that it in no way reflects the quality of our service.
Best regards,
Charlotte and the Ready to Garnish Team
We are sorry to hear that the delivery of your order did not go as planned.
The carrier indeed dropped off your package at another pickup point, as the one you selected was temporarily closed. This procedure is provided for in their general sales conditions, in order to avoid an automatic return of the package and to allow you to retrieve it as soon as possible.
We completely understand the inconvenience caused and that you do not wish to travel to another city. However, we unfortunately have no control over the substitution choice made by the carrier.
We hope you understand that this situation does not depend on us and that it in no way reflects the quality of our service.
Best regards,
Charlotte and the Ready to Garnish Team
1
/5
★☆☆☆☆
The tartlets arrived broken, they are beyond recovery. Bad experience, I will not repurchase.
Farah D.
purchased on 23/08/2025
Translated review
Answer from Prêt à Garnir
Hello Farah,
We are sorry to learn that your items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can address this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Prêt à Garnir
We are sorry to learn that your items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can address this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Prêt à Garnir
1
/5
★☆☆☆☆
Very good but many tiles were broken. Very unfortunate
Lea V.
purchased on 27/07/2025
Translated review
Answer from Prêt à Garnir
Hello Léa,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte and the Ready to Garnish Team
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte and the Ready to Garnish Team
1
/5
★☆☆☆☆
My package arrived with 25 tarts out of 96 broken. You asked me for photos, which I did. Since then, radio silence. This is not very commercial.
Marie Claude A.
purchased on 16/06/2025
Translated review
Answer from Prêt à Garnir
Hello Marie Claude,
This is absolutely not the experience we wish to offer our customers.
I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.
I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.
Thank you for your feedback, which allows us to improve.
Have a nice day
Charlotte
This is absolutely not the experience we wish to offer our customers.
I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.
I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.
Thank you for your feedback, which allows us to improve.
Have a nice day
Charlotte
1
/5
★☆☆☆☆
I paid €21 for a delivery for the deadline not to be respected. I am told to make a discount once the package is received, but when I contact them to inform them that the package has been received and that the discount can be made, there is no more sound or image.
Johanna M.
purchased on 01/07/2025
Translated review
Answer from Prêt à Garnir
Hello Johanna,
This is absolutely not the experience we wish to offer our customers.
I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.
I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.
Thank you for your feedback, which allows us to improve.
Have a nice day
Charlotte
This is absolutely not the experience we wish to offer our customers.
I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.
I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.
Thank you for your feedback, which allows us to improve.
Have a nice day
Charlotte
1
/5
★☆☆☆☆
The sponge cake was all crushed
Lea Q.
purchased on 21/06/2025
Translated review
Answer from Prêt à Garnir
Hello Léa,
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
1
/5
★☆☆☆☆
Very disappointed more than 10 broken tart bases in small unusable pieces…
Sylvie R.
purchased on 18/06/2025
Translated review
Answer from Prêt à Garnir
Hello Sylvie,
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
1
/5
★☆☆☆☆
Three-quarters of the ordered tartlets were in pieces... it may have been a mistake on my part to order such a product (quite fragile after all...)
Joseph K.
purchased on 09/06/2025
Translated review
Answer from Prêt à Garnir
Hello Joseph,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
1
/5
★☆☆☆☆
Unable to retrieve my package
Karine M.
purchased on 14/05/2025
Translated review
Answer from Prêt à Garnir
Hello Karine,
Your package has been returned to us.
On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.
Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.
Have a nice day
Charlotte and the Team at Prêt à Garnir
Your package has been returned to us.
On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.
Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.
Have a nice day
Charlotte and the Team at Prêt à Garnir
1
/5
★☆☆☆☆
Good texture but a sweet taste for a neutral taste advertised!
Véronique B.
purchased on 16/12/2024
Translated review
Answer from Prêt à Garnir
Hello Véronique,
Thank you for your message.
It is possible that there was an error during the preparation of your order, and we will check this quickly.
Following our telephone conversation, can you confirm the item code indicated on the box? This will enable us to clarify the situation and provide you with a suitable solution as soon as possible.
We remain at your disposal and thank you for your patience.
Charlotte
Hello Véronique,
Thank you for your message.
It is possible that there was an error during the preparation of your order, and we will check this quickly.
Following our telephone conversation, can you confirm the item code indicated on the box? This will enable us to clarify the situation and provide you with a suitable solution as soon as possible.
We remain at your disposal and thank you for your patience.
Charlotte
1
/5
★☆☆☆☆
.
Christel V.
purchased on 16/01/2025
Translated review
1
/5
★☆☆☆☆
Hello, I've just started a home catering business and I'm thinking of opening up to companies. I would like to know if the products you offer are frozen?
Valérie B.
Translated review
Answer from Prêt à Garnir
Hello Valérie, Thank you for your interest in our website. We would be delighted to provide you with more information! Our products are dry. If you would like more details, such as availability, advice on use, or any other questions, please do not hesitate to contact us via our contact form on the site. We'll be happy to help you make the right choice. Thank you again for your confidence. Hoping to have met your expectations, Have a nice day Charlotte
1
/5
★☆☆☆☆
Hello i ordered clips for mini ice cream cone in white color and i received the wrong color. black color too bad.
Lolivier
Translated review
Answer from Prêt à Garnir
Hello, First of all, we would like to thank you for taking the time to share your feedback. We sincerely apologize for the error in preparing your order and the inconvenience it may have caused. Your satisfaction is our priority, and we are taking immediate steps to rectify the situation by sending you a new box. We hope this will fully meet your expectations. Please let us know if you have any questions or require any further assistance. We remain at your disposal and thank you once again for your patience and trust. Have a nice day Charlotte
1
/5
★☆☆☆☆
I have not yet received my parcel.
Laurent P.
Translated review
Answer from Prêt à Garnir
Hello Laurent, Thank you for your message. We apologize for the delay in delivery. After checking, it seems that this delay was due to a bottleneck on the part of the Post Office and the relay point, which were temporarily saturated. Unfortunately, this situation was beyond our control, but we fully understand the inconvenience caused and are sincerely sorry. We are closely monitoring the situation to ensure that your order reaches you as soon as possible. We will keep you informed as soon as we have a more precise update on the delivery status. We thank you for your patience and remain at your disposal for any further questions or assistance. We apologize again for this incident. We hope to see you soon among our satisfied customers. Have a nice day Charlotte
1
/5
★☆☆☆☆
I received mini lightning bolts instead of normal lightning bolts.
Ra
Translated review
Answer from Prêt à Garnir
Hello Adeline, First of all, thank you for your feedback regarding your last order. We are sincerely sorry for the error that occurred during the preparation of your meal. We fully understand your disappointment and apologize for the situation. We have tried to contact you several times to offer a quick solution, but it seems that we have not been able to reach you. We remain at your disposal to discuss the options that would suit you best: a refund, a credit on your next order or reshipment of the product. Please let us know which solution you prefer, or contact us directly on [telephone number] so that we can assist you as quickly as possible. We apologize again for any inconvenience. We hope we'll be able to make up for it with your next order. Have a nice day Charlotte
1
/5
★☆☆☆☆
Tell us more about your experience
Sylvain C.
Translated review
Answer from Prêt à Garnir
Hello Sylvain, Thank you for taking the time to share your review. We are sorry to hear that your experience did not live up to your expectations. However, we note that you did not provide any details regarding the reasons for your dissatisfaction. Your feedback is very important to us and we would like to know more in order to understand what happened and how we can improve our service. Could you please provide us with more information on this subject? You can contact us directly at info(at)pretagarnir.com so that we can discuss the situation and find a solution together. We hope to have the opportunity to rectify this and regain your trust. Have a nice day Charlotte
1
/5
★☆☆☆☆
The spoons and the little cups were very hard! Sorry but your products are no good
Frederique B.
Translated review
Answer from Prêt à Garnir
Bonour Frederique, Thank you for taking the time to share your feedback about our mini canapés. We are sorry to hear that the consistency of our products did not meet your expectations. The firmer consistency of our mini canapés is an intentional feature, designed to ensure that each canapé retains its optimal hold. This texture effectively supports the fillings and maintains their neat presentation. We understand that it may not suit all tastes, but it is essential to ensure the visual and taste quality of our products. It's also important to note that consistency may vary slightly depending on the toppings used. Some fillings can add moisture or weight, which can influence the final texture of the sofa. We greatly value customer feedback and are constantly striving to improve our products. If you have any specific suggestions or preferences, please let us know. We'll be delighted to take them into consideration to better meet your expectations in the future. Thank you for your understanding and trust. Have a nice day Charlotte
1
/5
★☆☆☆☆
You have DPD as your delivery service and your website states that we receive our product 1 to 2 days after order confirmation and it's been a week. they deliver it to a relay point that is NOT OPEN AT 06:50 when they know it only opens at 7:00!!!! It's completely RIDICULOUS !!!! I needed it last week, NOT THIS WEEK. use another courier or don't provide your service !!!! basta !!!!!
Danae M.
Translated review
Answer from Prêt à Garnir
Hello Danae, We are sorry to hear that our carrier did not meet your expectations. We would like to remind you that when you validate your basket on our site, you can choose the carrier that suits you best from the available options. ( DPD - La Poste - Chronopost) The delivery times indicated are given as an indication and may vary according to the carrier's circumstances. We fully understand your frustration regarding this non-conformity and apologize for any inconvenience this may have caused. Please be assured that we take this kind of feedback very seriously. We will pass this information on to our carrier. If you have any further questions, please do not hesitate to contact us. Have a nice day Charlotte
1
/5
★☆☆☆☆
Products broken on arrival
Apajh M.
Translated review
Answer from Prêt à Garnir
Hello Sylvie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
1
/5
★☆☆☆☆
The macaroons are hard and have no taste at all. They'll all go to waste, they're inedible.
RaphaËl M.
Translated review
Answer from Prêt à Garnir
Hello Raphaël, We have received your complaint regarding the quality of the product you recently ordered from us, and would like to apologize for any inconvenience this may have caused. We understand the importance of providing quality products to our customers, and we are committed to resolving this issue effectively. After learning of your concern, we undertook a thorough investigation, which revealed problems with our previous supplier. We would like to inform you that we have taken steps to remedy the situation. As part of our commitment to customer satisfaction, we have in the meantime changed supplier to ensure superior quality. In order to rectify the situation and compensate for any inconvenience this may have caused, we will send you a new parcel containing the product you ordered. This parcel will be dispatched as soon as possible, and we will provide you with the tracking number as soon as it is available. We hope this demonstrates our commitment to customer satisfaction and restores your confidence in our products. If you have any further concerns or questions, please do not hesitate to contact us directly at [your email address] or by phone at [your phone number]. We appreciate your understanding and loyalty to our brand. We are committed to ensuring that your next shopping experience lives up to your expectations. Good day and happy holidays. Charlotte
1
/5
★☆☆☆☆
It's really not good, very thick puff pastry, concrete-hard tarts, hard chouquettes, hard little cones, hard, hard! I'm extremely disappointed, but I'd like to add that the delivery was impeccable, the products are very well packaged and nothing was broken or crumbly, which only adds to my disappointment!
Martine
Translated review
Answer from Prêt à Garnir
Hello Martine, First of all, we'd like to thank you for taking the time to share your review. We are truly sorry to hear that you are not entirely satisfied with our products, and we understand how frustrating a disappointing experience can be. Customer satisfaction is our top priority, and we take every comment seriously to constantly improve our services. Concerning the chouquettes (profiteroles) as stated in the description, and on the label on the box. Our choux pastry range has been dehydrated for better preservation. In fact, their dry texture on delivery can be surprising. Simply garnish them at least 4 hours before serving to restore their softness. The small cones are made from waffle dough. This type of dough quickly absorbs the moisture in your preparation. The harder the batter, the longer it takes to soften once filled. If they're already soft when you receive them, you'll soon have soft cones. About thick puff pastry. The mini-creative range is made with pressed puff pastry. Here too, the aim is to slow down the rise in humidity. All this information is contained in the letter enclosed in your parcel. Your feedback is important to us, and we are always ready to listen to our customers and make any necessary improvements. We remain at your disposal to discuss your experience in more detail. Please don't hesitate to contact us about implementing your #pretagarnir. Have a nice day Charlotte
1
/5
★☆☆☆☆
Deplorable customer service, we tried to contact them for a whole day via the number given on the site, to no avail! Delivery is indicated within 24 to 48 hours, order placed on Wednesday afternoon (necessary for a wedding on Saturday afternoon) received on Monday morning!
Anissas
Translated review
Answer from Prêt à Garnir
Hello Anissa, We would like to sincerely apologize for the delay in delivery you experienced. We understand how frustrating this can be and regret any inconvenience this may have caused. After checking, I see that you placed your order on Wednesday 18/10/2023 at 11:56 am. It was prepared and made available to the carrier at the same time, and they took charge of it in the afternoon. Unfortunately, a technical incident at our carrier had an impact on the delivery of your package. Sometimes unforeseen events occur during the delivery of parcels, which is why we always recommend ordering 2 weeks in advance for events such as weddings, to avoid any stress in the event of delay or damage. We also understand that this experience may have undermined your confidence in our services. Once again, we sincerely apologize for any inconvenience caused, and hope that we will have the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte
1
/5
★☆☆☆☆
All macaroons are dry
Puiu D.
Translated review
Answer from Prêt à Garnir
Hello Puiu, We are sorry to hear that our macaroon shells did not meet your expectations in terms of texture and apologize for this disappointing experience. We sincerely appreciate your feedback and are committed to constantly improving our products to ensure your complete satisfaction. To remedy the situation and improve the texture of your macaroons, we recommend that you garnish them with a ganache or cream of your choice. The right filling will add moisture and tenderness to the shells, making for a more pleasurable eating experience. You can also store filled macaroons in an airtight container in the freezer. This will allow the macaroons to soften slightly when defrosted, improving texture and taste. We hope these tips will help you fully appreciate our macaroons the next time you try them. If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help. Thank you for your understanding and loyalty. Have a nice day Charlotte
1
/5
★☆☆☆☆
I never received my order, it's a pity. I had given a precise date to receive it and I was assured that I would have it within the deadline, but still nothing, a real pity.
Labonne
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Answer from Prêt à Garnir
Hello Mr Labonne, As indicated in the reply to your review on September 23, the CHRONOPOST delivery note was signed by a certain "JEAN". We have tried to contact you by phone, unfortunately without success. Please contact us by phone so that we can find out what happened. Have a nice day Charlotte
1
/5
★☆☆☆☆
I could have evaluated if I had received My order never arrived
Labonne
Translated review
Answer from Prêt à Garnir
Hello Jean Yves, According to the Chronopost tracking system, your order was delivered on Friday 22/9/2023 at 12:13 pm to the address you gave us. The delivery note was signed by : Jean. We can provide you with the tracking information for your parcel. Have a nice day Charlotte
1
/5
★☆☆☆☆
The macaroons arrived completely hard, impossible to use them, too bad for my last order the macaroons were delicious!
Emma S.
Translated review
Answer from Prêt à Garnir
Hello Emma, We're sorry to hear that the macaroon shells did not meet your expectations. We will immediately pass on the information to our supplier. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we will do everything in our power to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
1
/5
★☆☆☆☆
I never received my order
Pascal J.
Translated review
Answer from Prêt à Garnir
Hello Pascal, Prêtàgarnir undertakes to dispatch all orders placed before noon on the same day. After checking, I can confirm that this was the case for your parcel. I also note that an e-mail was sent to you with a link for tracking. Prêtàgarnir has therefore dispatched your order. I contacted DPD today, and here is an extract from their reply: "Hello Charlotte, I am following up your request concerning the delivery of your parcel number N°250062324836456. First of all, on behalf of DPD France, I would like to apologize for the lack of traceability. In fact, we have had no trace of your parcel in our computer system since 18/07/2023". It appears that the parcel was lost by the carrier. We apologize for this. We will take immediate action to send you a new parcel. Have a nice day Charlotte
1
/5
★☆☆☆☆
Unannounced delivery at 6.15 am. Wrong delivery address. I had to drive 5 hours to deliver the goods to the original address.
Christophe D.
Translated review
Answer from Prêt à Garnir
Hello Christophe, First of all, we would like to apologize for the inconvenience caused by the delivery address error. We fully understand your disappointment. For pallet deliveries, we use TFE transport. They organize deliveries according to the driver's schedule. As far as the address error is concerned, there was indeed an internal malfunction, and please believe us that this was also very annoying for us. I tried several times to reach Nathalie, your associate, on her mobile without success. We understand your dissatisfaction and would like to resolve this situation satisfactorily. We are at your disposal to discuss compensation for the travel expenses you have incurred. I'll get back to you early next week. At PrêtàGarnir we attach great importance to the satisfaction of our customers and we will do our utmost to resolve this problem to your satisfaction. Have a nice day Charlotte
1
/5
★☆☆☆☆
Not great The cones softened very quickly ... preparation of carrot mousse and chickpea purée. And the display was really too small.
Nounou
Translated review
Answer from Prêt à Garnir
Hello Ludivine, We're very sorry to hear that you're disappointed with your purchase from our site and the fact that our mini-cones soften quickly. We understand that this may affect your experience and would like to provide you with an explanation. Waffle batter is a delicate mixture of ingredients that is baked to a crisp texture. However, when it comes into contact with moist or liquid toppings, it may lose its initial crispness and become softer. The texture of the filling plays a key role in how quickly the waffle cone can soften. Fillings rich in water or moisture tend to penetrate the batter and moisten it, resulting in a faster loss of crispness. To prolong the crisp texture of your waffle batter cone, we suggest you take a few simple steps: - Opt for less moist toppings or opt for thickened versions - Dress your mini cones a la minute. Please note that even with these tips, the delicate nature of waffle batter can lead to gradual softening over time. As for the tray that accompanies the mini-cones, the painter's palette enclosed has 8 holes, adapted to the size of the box in which the mini-cones are housed. You'll find other displays in the materials section (https://pretagarnir.com/40-materiel). If you have any further questions or concerns, please don't hesitate to contact us. We're here to help, and we hope your next experience with our mini-cones will be more satisfying. Have a nice day. Charlotte