/10
★★★★★
based on 707 reviews published
★★★★★
based on 707 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Last delivery arrived with broken products and therefore unacceptable.
Thierry M.
purchased on 28/11/2024
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Answer from Prêt à Garnir
Hello Thierry
We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.
Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.
Your satisfaction is our top priority!
We hope to hear from you soon,
Charlotte and the Prêt à Garnir team
We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.
Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.
Your satisfaction is our top priority!
We hope to hear from you soon,
Charlotte and the Prêt à Garnir team
3
/5
★★★☆☆
Chronopost was unable to deliver as planned to the relay point on 23/12 and showed up the next day when the parcel relay was closed, so I didn't get my order for Christmas Eve. I had to find one at the last minute on the afternoon of the 24th.
Isabelle D.
purchased on 19/12/2024
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Answer from Prêt à Garnir
Hello Isabelle,
We are sorry for the delay in delivery.
Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.
That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.
Thank you for your understanding and trust.
Don't hesitate to contact us if you need us!
Charlotte and the Prêt à Garnir team
We are sorry for the delay in delivery.
Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.
That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.
Thank you for your understanding and trust.
Don't hesitate to contact us if you need us!
Charlotte and the Prêt à Garnir team
3
/5
★★★☆☆
Easy order, fast delivery BUT half the tarts arrived broken! Big disappointment
Odile B.
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Answer from Prêt à Garnir
Hello Odile, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. Despite all the precautions we take during packing, incidents do occur, beyond our control, due to the numerous manipulations the packages undergo. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. If you have any further concerns or questions, please don't hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused, and look forward to the opportunity to regain your trust and continue to serve you in the future. We hope this gesture meets your expectations, and thank you for your understanding. Have a nice day Charlotte
3
/5
★★★☆☆
Not yet tried, the product remains very satisfactory The price a little high Cordially
Thierry R.
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Answer from Prêt à Garnir
Hello Thierry, We thank you for your feedback and understand that you find our prices high. We make it a point of honor to offer quality products/services and to ensure optimal customer satisfaction. We do our best to offer good value for money. However, we remain attentive to feedback like yours so that we can continue to improve our offering. Thank you again for your feedback, and we look forward to serving you. Have a nice day Charlotte
3
/5
★★★☆☆
I sent photos because at least 5 tarts in each package were crushed 1) Thank you for your quick response and your discount on my next order.
Odette D.
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Answer from Prêt à Garnir
Hello Odette, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. After looking at the photos you sent us, it appears that your package was damaged in transit. Despite all the precautions we take during packing, incidents can occur which are beyond our control due to the numerous manipulations the parcels undergo. If a parcel shows signs of damage on delivery, we recommend that you refuse it and inform us immediately. We will then return your order as soon as possible. However, if the damage is not visible until you open the parcel, we understand your disappointment. You can rest assured that our preparers scrupulously check the condition of items before they are dispatched, and we make sure that no damaged products are sent out. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. I wish you an excellent day. Have a nice day Charlotte
2
/5
★★☆☆☆
I received the order and most of the pies were broken.
Andrea R.
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Answer from Prêt à Garnir
Hello Andréa, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. Can you send us photos of the damaged goods? Thank you in advance. Have a nice day Charlotte
3
/5
★★★☆☆
Pdts arrived on time and very good contact with customer service for delivery However many pdts broken . You should choose your carrier A claim will be made
Virginie L.
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Answer from Prêt à Garnir
Hello Virginie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Good point fast delivery but some mini bites were put in the box without the protective cavities resulting in damaged mini bites.
Toinet G.
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Answer from Prêt à Garnir
Hello Gilles, I'm sorry to hear that mini-bouchées were sent without protection. Could you please send me some photos? As a loyal customer of our site, you've already seen that we take every precaution to ensure that our mini-cocktails arrive unbroken. I'll be sure to contact you in the next few days to find out more. Good day Charlotte
3
/5
★★★☆☆
Cabbages too big for an aperitif, it would be nice if in a batch there were half (big and small) otherwise nothing to say.
Rault
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Answer from Prêt à Garnir
Hello Marie Chantal, For aperitifs we recommend ordering the profiteroles which are 4 cm in diameter. We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
Many unusable abysses
Pascale M.
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Answer from Prêt à Garnir
Hello Pasacale, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. Upon receipt of your parcel, please do not hesitate to contact me so that we can work together to find a solution to your satisfaction. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Super fast delivery and reception as usual. I order very often on pretagarnir but this last order did not satisfy me completely. On the box of 120 neutral mini tarts 15 were completely broken impossible to recover and on a box of 20 baba au rhum I had only 18 boxes. This impacted my customer order and I had to improvise at the last minute, which was a real shame. See you next time, as I've always been satisfied.
Jennifer P.
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Answer from Prêt à Garnir
Hello Jennifer, Concerning the breakage of the mini trendy, our supplier has changed some elements of the packaging. Unfortunately, this change has had an impact on the position of the mini tarts during transport. We are currently looking for a solution to this problem. Concerning the missing boxes, this is a human error. We're going to make the preparers aware of the problem, and ask them to be more vigilant. We'll be sure to get back to you directly by e-mail regarding your latest order. Hoping to have met your expectations, Have a nice day Charlotte
3
/5
★★★☆☆
5 PERCENT PRODUCT BREAKAGE/
Daniel T.
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Answer from Prêt à Garnir
Hello Daniel, Your order was sent on a pallet. With this type of delivery, we don't usually have any breakages. Could you contact me to give me more information about this one? Thank you in advance, Have a nice day Charlotte
3
/5
★★★☆☆
About fifteen mini tarts received broken, too bad
Crbd
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Answer from Prêt à Garnir
Hello Charlotte, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Nice experience I put only 3 stars because the gift the small cones are in crumbs in the parcel too bad otherwise it was 5 stars
Lamboulé
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Answer from Prêt à Garnir
Hello Catherine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
A good part was broken 3 4 per pack
Christine E.
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Answer from Prêt à Garnir
Hello Christine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
Some tarts were broken
Houria M.
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Answer from Prêt à Garnir
Hello Houria, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
Thank you for this delivery and these products at the top but ready to garnish there is for nothing......several small theft to the ,wind rabbit broken....the carrier had to be more careful, despite the super packaging there was breakage.....I will stick all this with my béchamel....thanks to all the team. Aline
Reig
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Answer from Prêt à Garnir
Hello Aline, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are very sorry to hear about the breakage of the rabbit puff pastry. This item is new to our range, and we don't have much experience of its packaging to avoid breakage. But it's true that the béchamel will help glue the bottom and top of the puff pastry together. Your positive opinion is very important to us and encourages us to continue our efforts to offer superior quality products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
2
/5
★★☆☆☆
Parcel arrived on time, in good condition as well as the boxes inside but on opening the box containing the tarts out of 24 tarts per box 8 are damaged, broken therefore not fillable so a third of losses that greatly increases the real price, it's a bit of a shame
Albert L.
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Answer from Prêt à Garnir
Hello Albert, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, it sometimes happens that unforeseen circumstances arise during the handling of packages by carriers, which may result in damage. In such cases, please do not hesitate to contact us by telephone, or by e-mail with a photo of the damaged items. We understand that this experience may have affected your confidence in our products and services. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Hello, the macaroon shells are not macarons, they look like cookies, otherwise everything else was perfect.
Frédérique D.
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Answer from Prêt à Garnir
Hello Frédérique, We are delighted that you have enjoyed your shopping experience on the Prêt à Garnir website. Your feedback is extremely valuable to us as it lets us know that we are on the right track and continue to offer excellent service and quality products to our customers. As far as the macaroons are concerned, we would like to clarify that the products you ordered were part of a discontinued series, preceding a recipe change we recently implemented. This change of recipe aims to improve the quality of our macaroon shells and meet our customers' expectations. Thank you for your feedback and support! We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
The 40% broken tulips
Xavier B.
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Answer from Prêt à Garnir
Hello Xavier, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Fast delivery
Sandrine B.
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Answer from Prêt à Garnir
Hello Sandrine We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day and happy holidays!
3
/5
★★★☆☆
When we unpacked our order, we noticed that almost all the tulips to be garnished were broken (3 were intact), hence our disappointment. The savoury macaroons were too sweet, but the rest were excellent (moulds, festive puff pastry, choux). We're sorry for the inconvenience, but we've decided to put our trust in you and continue ordering. NB
Poussy
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Answer from Prêt à Garnir
Hello Nicole, We have recently read your product reviews and apologize again for the breakage. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte
3
/5
★★★☆☆
The "cups" lack crispness ... it's not bad, but a little soft ... it's still pretty (used for a fruit salad presentation)
Catherine M.
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Answer from Prêt à Garnir
Hello Catherine We're sorry to hear that our cups don't meet your expectations. We will immediately pass on the information to our supplier. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we will do everything in our power to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
2
/5
★★☆☆☆
On my last order, there were only 18 tart bases in the 3 boxes of 24.
Leipha H.
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Answer from Prêt à Garnir
Hello Leipha, We sincerely apologize for this inconvenience and understand that it may have caused some frustration. At Prêt à Garnir we place great importance on the quality of our products and services, and regret that this experience does not reflect our usual standards. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. As soon as I received your email, I made the necessary arrangements to have the missing quiches shipped to you as soon as possible. We hope this demonstrates our commitment to your satisfaction and that you will give us another opportunity to provide you with a positive experience. Have a nice day Charlotte
3
/5
★★★☆☆
Carrier leaves much to be desired... Failed to deliver the parcel to the address indicated, 2 times in a row, and no information as to why. Yet someone was waiting for the parcel. In the end, I was the one who had to pick it up at a relay point, even though I had paid for home delivery. But that doesn't detract from the quality of the products and Pretagarnir's reliability.
Amélie H.
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Answer from Prêt à Garnir
Hello Amélie, First of all, we would like to apologize for the inconvenience caused by our carrier's failure to comply with delivery instructions. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. We will in turn report this non-compliance to our carrier's customer service department. We also understand that this experience may have undermined your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Fast shipping. However a lot of broken tarts.
Sophie D.
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Answer from Prêt à Garnir
Hello Sophie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
The macaroon shells were top-notch. The downside was that the tart shells were delicious, but half of them were broken, specifically the bottom layer - so I couldn't use them. Perhaps the logistics or the packaging need to be reviewed.
Enora
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Answer from Prêt à Garnir
Hello Enora, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Good product shame to pay such an expensive Chronopost that does not arrive on time request In addition 5tartelettes unusable following the carrier nn meticulous I think
Sebastien B.
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Answer from Prêt à Garnir
Hello Sébastien, We're sorry to hear that delivery via Chronopost did not meet your expectations. As is our daily commitment, we shipped your order the same day. Unfortunately, once your parcel enters the distribution network, we can no longer intervene. We understand that this experience may have undermined your confidence in our services. We sincerely hope to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte
2
/5
★★☆☆☆
The reception of the parcel was catastrophic. Packaging not good enough, lots of breakage. The wafers were much smaller than advertised too. All in all disappointed.
Ludovic S.
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Answer from Prêt à Garnir
Hello Ludovic, We're sorry to hear that your order did not meet your expectations. We take great care in preparing our packages. Our parcels undergo a great deal of handling during transit, so if on receipt the parcel shows signs of impact or knocks, please do not hesitate to refuse it. Do you have photos of damaged items? Please send them to us. Concerning the size of the mini-cupcakes, the dimensions on the site are those provided by our supplier. I'd be happy to discuss this with you in person if you wish. Please do not hesitate to contact me. Have a nice day Charlotte
3
/5
★★★☆☆
In each box, there are always 4 to 6 aperiquiches that can't be used because they've crumbled or broken. It's a pity, because they're paid for but not used.
Stephan G.
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Answer from Prêt à Garnir
Hello Stephan, We'd like to thank you for taking the time to leave a review of our aperitifs. Your feedback is invaluable to us, enabling us to improve. We systematically check all our products before dispatch. In the case of apériquiches, we know that these mini-puff pastries are very fragile, which is why they are double-checked. During delivery of your parcel, the numerous manipulations randomly generate what is known as bottom detachment. This phenomenon cannot be 100% controlled. Please do not hesitate to contact me if you require any further information on this subject. Have a nice day Charlotte