/10
★★★★★
based on 840 reviews published
★★★★★
based on 840 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I placed an order for 16 packages and on that order four packages were damaged by 50%.
Alexandre D.
purchased on 12/07/2025
Translated review
Answer from Prêt à Garnir
Hello Alexandre,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir.com. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir.com. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte
3
/5
★★★☆☆
The ingredients (very fragile) contained in the package were damaged by 95%, this seems to be rather the fault of the carrier - to whom I expressed my dissatisfaction and who did not have the courtesy to respond - than of the sender because the product was well packaged. The latter made me a replacement proposal that I appreciated.
Pierre M.
purchased on 11/07/2025
Translated review
Answer from Prêt à Garnir
Hello Pierre,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte
2
/5
★★☆☆☆
I did not receive the right products!!!
Romy B.
purchased on 08/07/2025
Translated review
Answer from Prêt à Garnir
Hello Romy,
Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.
We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.
We thank you for your understanding and remain at your disposal for any questions or additional clarifications.
Have a nice day
Charlotte and the team at Prêt à Garnir
Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.
We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.
We thank you for your understanding and remain at your disposal for any questions or additional clarifications.
Have a nice day
Charlotte and the team at Prêt à Garnir
2
/5
★★☆☆☆
Package arrived too late (not within the promised 48 hours) and, by general consensus, not as good as what we ultimately made at home to replace it. A bit expensive too.
Simon M.
purchased on 10/07/2025
Translated review
Answer from Prêt à Garnir
Hello Simon,
Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.
– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09
The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.
The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.
It was then picked up by you on 17/07 at 13:57
In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.
Remaining at your disposal,
Have a good day
Charlotte
Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.
– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09
The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.
The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.
It was then picked up by you on 17/07 at 13:57
In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.
Remaining at your disposal,
Have a good day
Charlotte
2
/5
★★☆☆☆
I am very mixed, the product is of quality and very good! Unfortunately, the tarts at the bottom arrived broken, a loss of 10 tarts, which forced me to quickly make a homemade shortbread dough. It's a shame that the bubble wrap placed under the product is not also on the bottom.
Caroline K.
purchased on 06/07/2025
Translated review
Answer from Prêt à Garnir
Hello Caroline,
We are delighted that you like our products!
However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Ready to Fill
We are delighted that you like our products!
However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Ready to Fill
3
/5
★★★☆☆
I received broken tartlets
Solène R.
purchased on 30/06/2025
Translated review
Answer from Prêt à Garnir
Hello Sol ne,
We are sorry to hear that our tartlets were damaged during transport, despite all the precautions we take for packaging.
Please feel free to contact us so we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Pret Garnir
We are sorry to hear that our tartlets were damaged during transport, despite all the precautions we take for packaging.
Please feel free to contact us so we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Pret Garnir
3
/5
★★★☆☆
A little for a macaron but I will manage, just I noticed when I went to the site the day after receiving the order that the same product was discounted. As a new customer, it would have been wise to apply this offer for loyalty purposes.
Claudie A.
purchased on 31/05/2025
Translated review
Answer from Prêt à Garnir
Hello Claudie,
Thank you for taking the time to share your feedback.
We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.
However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.
We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.
Have a very nice day,
Charlotte and the Team at Prêt à Garnir
Thank you for taking the time to share your feedback.
We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.
However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.
We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.
Have a very nice day,
Charlotte and the Team at Prêt à Garnir
2
/5
★★☆☆☆
Good quality of products. A few tarts were broken upon arrival.
Maguy V.
purchased on 20/05/2025
Translated review
Answer from Prêt à Garnir
Hello Maguy,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
3
/5
★★★☆☆
The pasta is very good, very thin and very practical. The packaging, however, is not well designed, at least 10 pasta were broken out of 96.
Pierre-olivier B.
purchased on 29/05/2025
Translated review
Answer from Prêt à Garnir
Hello Pierre Oliver,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
3
/5
★★★☆☆
The quality of your products is impeccable. I would gladly give you 5 stars. However, your packaging is a disaster. We lose a third of the products with each order.
Janine B.
purchased on 19/05/2025
Translated review
Answer from Prêt à Garnir
Hello Janine,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
3
/5
★★★☆☆
Packages arrived in poor condition, even inside the boxes there was breakage. A bit disappointed because no gift..... (usually there is always a sample...)
Virginie E.
purchased on 27/05/2025
Translated review
Answer from Prêt à Garnir
Hello Virginie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
3
/5
★★★☆☆
Good products, received quickly, but unfortunately, out of 27 tartlets, 9 were broken 😞
Emilie M.
purchased on 18/05/2025
Translated review
Answer from Prêt à Garnir
Hello Emiie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.
If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a great day
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.
If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a great day
3
/5
★★★☆☆
Out of 48 quiches purchased, 15 were broken despite being very well packaged
Violette K.
purchased on 28/04/2025
Translated review
Answer from Prêt à Garnir
Hello Violette,
We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.
We hope that the proposed commercial gesture meets your expectations.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.
We hope that the proposed commercial gesture meets your expectations.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
3
/5
★★★☆☆
Last delivery arrived with broken products and therefore unacceptable.
Thierry M.
purchased on 28/11/2024
Translated review
Answer from Prêt à Garnir
Hello Thierry
We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.
Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.
Your satisfaction is our top priority!
We hope to hear from you soon,
Charlotte and the Prêt à Garnir team
We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.
Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.
Your satisfaction is our top priority!
We hope to hear from you soon,
Charlotte and the Prêt à Garnir team
3
/5
★★★☆☆
Chronopost was unable to deliver as planned to the relay point on 23/12 and showed up the next day when the parcel relay was closed, so I didn't get my order for Christmas Eve. I had to find one at the last minute on the afternoon of the 24th.
Isabelle D.
purchased on 19/12/2024
Translated review
Answer from Prêt à Garnir
Hello Isabelle,
We are sorry for the delay in delivery.
Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.
That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.
Thank you for your understanding and trust.
Don't hesitate to contact us if you need us!
Charlotte and the Prêt à Garnir team
We are sorry for the delay in delivery.
Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.
That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.
Thank you for your understanding and trust.
Don't hesitate to contact us if you need us!
Charlotte and the Prêt à Garnir team
3
/5
★★★☆☆
Easy order, fast delivery BUT half the tarts arrived broken! Big disappointment
Odile B.
Translated review
Answer from Prêt à Garnir
Hello Odile, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. Despite all the precautions we take during packing, incidents do occur, beyond our control, due to the numerous manipulations the packages undergo. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. If you have any further concerns or questions, please don't hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused, and look forward to the opportunity to regain your trust and continue to serve you in the future. We hope this gesture meets your expectations, and thank you for your understanding. Have a nice day Charlotte
3
/5
★★★☆☆
Not yet tried, the product remains very satisfactory The price a little high Cordially
Thierry R.
Translated review
Answer from Prêt à Garnir
Hello Thierry, We thank you for your feedback and understand that you find our prices high. We make it a point of honor to offer quality products/services and to ensure optimal customer satisfaction. We do our best to offer good value for money. However, we remain attentive to feedback like yours so that we can continue to improve our offering. Thank you again for your feedback, and we look forward to serving you. Have a nice day Charlotte
3
/5
★★★☆☆
I sent photos because at least 5 tarts in each package were crushed 1) Thank you for your quick response and your discount on my next order.
Odette D.
Translated review
Answer from Prêt à Garnir
Hello Odette, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. After looking at the photos you sent us, it appears that your package was damaged in transit. Despite all the precautions we take during packing, incidents can occur which are beyond our control due to the numerous manipulations the parcels undergo. If a parcel shows signs of damage on delivery, we recommend that you refuse it and inform us immediately. We will then return your order as soon as possible. However, if the damage is not visible until you open the parcel, we understand your disappointment. You can rest assured that our preparers scrupulously check the condition of items before they are dispatched, and we make sure that no damaged products are sent out. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. I wish you an excellent day. Have a nice day Charlotte
2
/5
★★☆☆☆
I received the order and most of the pies were broken.
Andrea R.
Translated review
Answer from Prêt à Garnir
Hello Andréa, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. Can you send us photos of the damaged goods? Thank you in advance. Have a nice day Charlotte
3
/5
★★★☆☆
Pdts arrived on time and very good contact with customer service for delivery However many pdts broken . You should choose your carrier A claim will be made
Virginie L.
Translated review
Answer from Prêt à Garnir
Hello Virginie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Good point fast delivery but some mini bites were put in the box without the protective cavities resulting in damaged mini bites.
Toinet G.
Translated review
Answer from Prêt à Garnir
Hello Gilles, I'm sorry to hear that mini-bouchées were sent without protection. Could you please send me some photos? As a loyal customer of our site, you've already seen that we take every precaution to ensure that our mini-cocktails arrive unbroken. I'll be sure to contact you in the next few days to find out more. Good day Charlotte
3
/5
★★★☆☆
Cabbages too big for an aperitif, it would be nice if in a batch there were half (big and small) otherwise nothing to say.
Rault
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Answer from Prêt à Garnir
Hello Marie Chantal, For aperitifs we recommend ordering the profiteroles which are 4 cm in diameter. We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
Many unusable abysses
Pascale M.
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Answer from Prêt à Garnir
Hello Pasacale, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. Upon receipt of your parcel, please do not hesitate to contact me so that we can work together to find a solution to your satisfaction. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Super fast delivery and reception as usual. I order very often on pretagarnir but this last order did not satisfy me completely. On the box of 120 neutral mini tarts 15 were completely broken impossible to recover and on a box of 20 baba au rhum I had only 18 boxes. This impacted my customer order and I had to improvise at the last minute, which was a real shame. See you next time, as I've always been satisfied.
Jennifer P.
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Answer from Prêt à Garnir
Hello Jennifer, Concerning the breakage of the mini trendy, our supplier has changed some elements of the packaging. Unfortunately, this change has had an impact on the position of the mini tarts during transport. We are currently looking for a solution to this problem. Concerning the missing boxes, this is a human error. We're going to make the preparers aware of the problem, and ask them to be more vigilant. We'll be sure to get back to you directly by e-mail regarding your latest order. Hoping to have met your expectations, Have a nice day Charlotte
3
/5
★★★☆☆
5 PERCENT PRODUCT BREAKAGE/
Daniel T.
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Answer from Prêt à Garnir
Hello Daniel, Your order was sent on a pallet. With this type of delivery, we don't usually have any breakages. Could you contact me to give me more information about this one? Thank you in advance, Have a nice day Charlotte
3
/5
★★★☆☆
About fifteen mini tarts received broken, too bad
Crbd
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Answer from Prêt à Garnir
Hello Charlotte, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
3
/5
★★★☆☆
Nice experience I put only 3 stars because the gift the small cones are in crumbs in the parcel too bad otherwise it was 5 stars
Lamboulé
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Answer from Prêt à Garnir
Hello Catherine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
A good part was broken 3 4 per pack
Christine E.
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Answer from Prêt à Garnir
Hello Christine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
Some tarts were broken
Houria M.
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Answer from Prêt à Garnir
Hello Houria, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
3
/5
★★★☆☆
Thank you for this delivery and these products at the top but ready to garnish there is for nothing......several small theft to the ,wind rabbit broken....the carrier had to be more careful, despite the super packaging there was breakage.....I will stick all this with my béchamel....thanks to all the team. Aline
Reig
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Answer from Prêt à Garnir
Hello Aline, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are very sorry to hear about the breakage of the rabbit puff pastry. This item is new to our range, and we don't have much experience of its packaging to avoid breakage. But it's true that the béchamel will help glue the bottom and top of the puff pastry together. Your positive opinion is very important to us and encourages us to continue our efforts to offer superior quality products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte