9.4/10
★★★★★
based on 841 reviews published

Latest customer reviews

5 /5
★★★★★
Very serious at the slightest problem, an unwavering responsiveness, thank you
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Sophie B.
purchased on 15/07/2025
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Answer from Prêt à Garnir
Hello Sophie,

Thank you very much for your feedback, which touches us deeply!

Your satisfaction is our priority, and knowing that you appreciated our responsiveness encourages us to continue on this path.

Looking forward to seeing you very soon,

Have a nice day

Charlotte
5 /5
★★★★★
Great
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Sebastien N.
purchased on 15/07/2025
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Answer from Prêt à Garnir
Hello Sébastien,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Happy with your delivery, too bad the choux are not a bit bigger, best regards but nice merchandise
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Anne F.
purchased on 12/07/2025
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Answer from Prêt à Garnir
Hello Anne,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
3 /5
★★★☆☆
I placed an order for 16 packages and on that order four packages were damaged by 50%.
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Alexandre D.
purchased on 12/07/2025
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Answer from Prêt à Garnir
Hello Alexandre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte
3 /5
★★★☆☆
The ingredients (very fragile) contained in the package were damaged by 95%, this seems to be rather the fault of the carrier - to whom I expressed my dissatisfaction and who did not have the courtesy to respond - than of the sender because the product was well packaged. The latter made me a replacement proposal that I appreciated.
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Pierre M.
purchased on 11/07/2025
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Answer from Prêt à Garnir
Hello Pierre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte
5 /5
★★★★★
On this site, you can find good products with quite a variety. The prices are reasonable and the delivery is fast.
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Didie D.
purchased on 11/07/2025
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Answer from Prêt à Garnir
Hello Didie,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
2 /5
★★☆☆☆
I did not receive the right products!!!
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Romy B.
purchased on 08/07/2025
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Answer from Prêt à Garnir
Hello Romy,

Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.

We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.

We thank you for your understanding and remain at your disposal for any questions or additional clarifications.

Have a nice day

Charlotte and the team at Prêt à Garnir
2 /5
★★☆☆☆
Package arrived too late (not within the promised 48 hours) and, by general consensus, not as good as what we ultimately made at home to replace it. A bit expensive too.
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Simon M.
purchased on 10/07/2025
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Answer from Prêt à Garnir
Hello Simon,

Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.

– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09

The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.

The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.

It was then picked up by you on 17/07 at 13:57

In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.

Remaining at your disposal,

Have a good day

Charlotte
5 /5
★★★★★
PERFECT!!! thank you very much!!!
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Nelly S.
purchased on 10/07/2025
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Answer from Prêt à Garnir
Hello Nelly,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Great as usual
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Nathalie G.
purchased on 06/07/2025
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Answer from Prêt à Garnir
Hello Nathalie,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
1 /5
★☆☆☆☆
My package arrived with 25 tarts out of 96 broken. You asked me for photos, which I did. Since then, radio silence. This is not very commercial.
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Marie Claude A.
purchased on 16/06/2025
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Answer from Prêt à Garnir
Hello Marie Claude,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte
5 /5
★★★★★
Ras
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Philippe L.
purchased on 06/07/2025
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Answer from Prêt à Garnir
Hello Philippe,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir
2 /5
★★☆☆☆
I am very mixed, the product is of quality and very good! Unfortunately, the tarts at the bottom arrived broken, a loss of 10 tarts, which forced me to quickly make a homemade shortbread dough. It's a shame that the bubble wrap placed under the product is not also on the bottom.
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Caroline K.
purchased on 06/07/2025
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Answer from Prêt à Garnir
Hello Caroline,

We are delighted that you like our products!

However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Ready to Fill
4 /5
★★★★☆
Good product fast delivery
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Orly C.
purchased on 06/07/2025
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Answer from Prêt à Garnir
Hello Orly,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish
1 /5
★☆☆☆☆
I paid €21 for a delivery for the deadline not to be respected. I am told to make a discount once the package is received, but when I contact them to inform them that the package has been received and that the discount can be made, there is no more sound or image.
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Johanna M.
purchased on 01/07/2025
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Answer from Prêt à Garnir
Hello Johanna,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte
3 /5
★★★☆☆
I received broken tartlets
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Solène R.
purchased on 30/06/2025
Translated review
Answer from Prêt à Garnir
Hello Solne,

We are sorry to hear that our tartlets were damaged during transport, despite all the precautions we take for packaging.

Please feel free to contact us so we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Pret Garnir
5 /5
★★★★★
Very good packaging and very good tart base, nothing to complain about.
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Benoit T.
purchased on 28/06/2025
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Answer from Prêt à Garnir
Hello Benoit,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Pret Garnir team
5 /5
★★★★★
Received quickly, careful packaging.
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Lina S.
purchased on 27/06/2025
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Answer from Prêt à Garnir
Hello Lina,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Pret Garnir team
5 /5
★★★★★
Perfect
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Marie-claude C.
purchased on 27/06/2025
Translated review
Answer from Prêt à Garnir
Hello Marie Claude,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Pret Garnir team
5 /5
★★★★★
Very well packaged parcel. No breakage. Excellent quality products
User icon
Ghislaine N.
purchased on 20/06/2025
Translated review
Answer from Prêt à Garnir
Hello Ghislaine,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Pret Garnir team
5 /5
★★★★★
Very happy with my purchases! My friends were delighted
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Sylvie T.
purchased on 08/05/2025
Translated review
Answer from Prêt à Garnir
Hello Sylvie,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Very responsive good product
User icon
Burgat N.
purchased on 22/06/2025
Translated review
Answer from Prêt à Garnir
Hello Nadia,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Very good
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Anne-marie T.
purchased on 25/06/2025
Translated review
Answer from Prêt à Garnir
Hello Anne Marie,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Perfect and really fast! We ordered a bit late and the company did everything to send us the package as quickly as possible. Very good communication. Thank you!
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Anne-heloise P.
purchased on 24/06/2025
Translated review
Answer from Prêt à Garnir
Hello Anne Héloise,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Thanks to the Prêt à Garnir teams who are very professional, in addition to offering very good quality products. I recommend this brand.
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Louis P.
purchased on 23/06/2025
Translated review
Answer from Prêt à Garnir
Hello Louis,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Very good products and perfect delivery
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Pauline V.
purchased on 22/06/2025
Translated review
Answer from Prêt à Garnir
Hello Pauline,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
5 /5
★★★★★
Absolutely in line with what I wanted, careful packaging and pleasant taste to taste.
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Yannick L.
purchased on 23/06/2025
Translated review
Answer from Prêt à Garnir
Hello Yannick,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team
4 /5
★★★★☆
I already reported that in the mini lotus box a certain number were broken but I haven't heard back from you, I'm dealing with it and I hope not to be disappointed by the macaron shells, I'm waiting for the tasting
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Joelle D.
purchased on 18/06/2025
Translated review
Answer from Prêt à Garnir
Hello Joëlle,

We have received your complaint, and were waiting for the photo of the damaged products, which is essential for processing this type of request.

We confirm that we have received this photo in the meantime, and we have sent you an email with our response as well as a commercial gesture, in recognition of the inconvenience caused.

We remain at your disposal if needed.
Thank you again for your understanding and your trust.

Have a nice day

Charlotte and the Team at Prêt à Garnir
1 /5
★☆☆☆☆
The sponge cake was all crushed
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Lea Q.
purchased on 21/06/2025
Translated review
Answer from Prêt à Garnir
Hello Léa,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team
5 /5
★★★★★
I recommend
User icon
Zahra N.
purchased on 20/06/2025
Translated review
Answer from Prêt à Garnir
Hello Zahra,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir