The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Product normally appetizing, impossible to get my cat to take it, though not difficult.
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Response from Produits-veto.com
Hello,
Thank you for your review, and we are sorry to hear that your cat did not find the product to its liking. We appreciate your feedback, which helps us improve our selection, and we encourage you to try other products from our range that may better suit its preferences.
S
Sara S.
Rating: 1 out of 5
following a purchase from 06/03/2026
The package, after two weeks, has not arrived and I receive an email to evaluate my experience. I would say something went wrong.
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Response from Produits-veto.com
Hello Sara,
Thank you for taking the time to leave a review. We are sorry to hear that your order has not yet arrived. Your experience is important to us, and we are committed to resolving this type of situation. Please do not hesitate to contact our customer service so that we can assist you as soon as possible.
Best regards,
The Produits-veto.com team
J
Joseph Q.
Rating: 1 out of 5
following a purchase from 05/03/2026
we have never received the package, however the amount withdrawn from the account
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sorry to hear that you have not received your package. To resolve this issue quickly, could you please contact us via our customer service? We will do our best to assist you.
Best regards,
The team at Produits-veto.com
V
Véronique C.
Rating: 1 out of 5
following a purchase from 28/02/2026
I am not satisfied because the expiration date is too short at the end of the year since I took two in advance
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We understand your concern regarding the expiration date of our products. Rest assured that we do our best to offer a selection of products with the longest possible expiration date. Please feel free to contact us directly for any questions or for a possible exchange. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
A
Almudena M.
Rating: 1 out of 5
following a purchase from 28/02/2026
The delivery time was very long, no matter how much you paid plus the delivery company is not very professional either. It was very hard to contact them and they take a long time to answer emails too. I'm still waiting for my package. I will not order again here
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and we will use it to improve our service. Our customer service is available by phone in the afternoons as well as by email, as soon as possible. We apologize for taking what you believe was too long to respond to you. We strive to respond to the many emails as quickly as possible.
Best regards,
The Produits-veto.com team
M
Monique G.
Rating: 1 out of 5
following a purchase from 17/02/2026
TRAP NOT SELECTIVE AT ALL !!!!
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Aggeliki K.
Rating: 1 out of 5
following a purchase from 10/02/2026
“Unacceptable service. I still have not received my order, and I have not been given any update regarding its status.
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Response from Produits-veto.com
Hello Aggeliki,
Thank you for your feedback, even though it is disappointing. We completely understand your frustration regarding the delay of your order. To resolve this issue, please contact us directly by email as soon as possible. Your satisfaction is our priority.
Sincerely,
The Produits-veto.com team
A
Anaelle B.
Rating: 1 out of 5
following a purchase from 09/02/2026
I still have not received my product after 12 days of ordering even though it is for my cat's health and it is quite urgent
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Response from Produits-veto.com
Hello Anaelle,
Thank you for your feedback and we completely understand your concern, especially when it comes to your cat's health. We want to reassure you: our team is doing everything possible to resolve this delivery delay. Please do not hesitate to contact us directly so that we can assist you as best as possible. Your trust is paramount to us.
Sincerely,
The Produits-veto.com team
M
Michele G.
Rating: 1 out of 5
following a purchase from 06/02/2026
Package sent to a relay that is out of service. As a result, the package was delivered to a relay point 30 km from my home
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Response from Produits-veto.com
Hello Michèle,
Thank you for your feedback and we are sorry to hear that your package was sent to a relay that is out of service. Unfortunately, this is not our choice but that of the carrier. Indeed, they provide us with the available relay points to display on the site, and if it was still active at the time of the order, it was selectable. Please do not hesitate to contact us directly to improve your experience.
Best regards,
The team at Produits-veto.com
N
Niklas L.
Rating: 1 out of 5
following a purchase from 02/02/2026
Pure catastrophe waiting for weeks without delivery and also no money back.
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Response from Produits-veto.com
Hello Niklas,
Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with your order. Your experience does not reflect our standards of service. Unfortunately, we were waiting for your package to be returned, but it still has not arrived. However, we have since issued an early refund.
Best regards,
The Produits-veto.com team
R
Regley Eric V.
Rating: 3 out of 5
following a purchase from 05/02/2026
Hello, No worries about the order being processed. However: - I had requested delivery to a relay point and I was delivered at home. - The 2 boxes of Varromed were overpacked in a box without indication of Top/Bottom and of course they were transported upside down and several bottles leaked...
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Response from Produits-veto.com
Hello Mr. Regley,
Thank you for your feedback and we are sorry to hear that your experience was not entirely satisfactory. We take note of your comments regarding the delivery and packaging of your order, and we apologize for the inconveniences caused. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The Produits-veto.com team
F
Florence M.
Rating: 1 out of 5
following a purchase from 01/02/2026
Package not received?!
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Response from Produits-veto.com
Hello Florence,
Thank you for taking the time to leave a review. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this situation as quickly as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
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Patrick P.
Rating: 1 out of 5
following a purchase from 01/02/2026
Order still not received as of this date, February 12, which is 11 days after placing it...
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Response from Produits-veto.com
Hello Patrick,
Thank you for your feedback. We understand your frustration regarding this delivery delay. Rest assured that we are doing everything possible to optimize our timelines and ensure our customers' satisfaction. Please do not hesitate to contact us directly for any questions or assistance regarding your order. We are here to help you.
Best regards,
The Produits-veto.com team
F
Frederique D.
Rating: 1 out of 5
following a purchase from 16/01/2026
Hello, Still not received! The locker is broken. I've been waiting for it to be repaired for a week... Best regards
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Response from Produits-veto.com
Hello Frédérique,
Thank you for your feedback and we completely understand your frustration. We hope that this situation will not last. Unfortunately, we do not have control over this aspect.
Best regards,
The team at Produits-veto.com
P
Pascale P.
Rating: 1 out of 5
following a purchase from 16/01/2026
Delivery much too long
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Response from Produits-veto.com
Hello Pascale,
Thank you for your feedback. We understand the importance of fast delivery and we are constantly working to improve this service. However, we are constrained to work with external providers and cannot guarantee a 100% smooth delivery.
Best regards,
The team at Produits-veto.com
D
Didier M.
Rating: 1 out of 5
following a purchase from 12/01/2026
Huge delivery problems with Mondial Relay.....the package has been going back and forth from the center of Terrasson, Toulouse, Terrasson...etc. Delivery took more than a week. Incomprehensible!
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Response from Produits-veto.com
Hello Didier,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery issues with Mondial Relay. Your satisfaction is important to us, and we hope for a better shopping experience in the future. Please do not hesitate to contact us for any other questions.
Best regards,
The Produits-veto.com team
B
Brigitte T.
Rating: 3 out of 5
following a purchase from 10/01/2026
No issues with the products, but very unhappy with the delivery: products delivered to a different pickup point than planned, 25 minutes by car! And until the end, I received emails from Produits Véto informing me that my package was available at the initial Pickup Point. A little more organization and coordination would be helpful...
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Response from Produits-veto.com
Dear Brigitte,
Thank you for your feedback regarding your experience on our site. We are pleased that our products meet your satisfaction, but we take note of your comments on the delivery and we apologize for this situation. The information is provided by the transport company and the emails are sent automatically. We will escalate the information. Rest assured that we will strengthen our coordination to improve the service in the future.
P
Pascale M.
Rating: 1 out of 5
following a purchase from 05/01/2026
Significant difficulties in retrieving my order. I've been misled for 10 days!
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Response from Produits-veto.com
Hello Pascale,
We are sincerely sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we are here to help you. Could you please contact us directly so that we can resolve this issue as soon as possible?
Thank you for your understanding.
D
Dominique D.
Rating: 1 out of 5
following a purchase from 07/01/2026
I still haven't received my order. I would like to know when it will arrive???
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Response from Produits-veto.com
Hello Dominique,
Thank you for taking the time to leave a review. We are sorry to hear that you have not yet received your order. To provide you with accurate information about its status, we invite you to contact our customer service. We will do our best to resolve this situation as soon as possible.
Best regards,
The team at Produits-veto.com
N
Nathalie R.
Rating: 3 out of 5
following a purchase from 06/01/2026
Catastrophic delivery arrived late and at a different pickup point than indicated originally and not at all close to our home
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Response from Produits-veto.com
Hello, we thank you for your feedback regarding your delivery experience. We are sorry to hear that it did not meet your expectations and we take your comments very seriously. We will forward the information to the transport service. Best regards
C
Chloé W.
Rating: 1 out of 5
following a purchase from 20/12/2025
Announced delivery time not respected.
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Response from Produits-veto.com
Hello Chloé,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time was not respected. We work with delivery providers who sometimes encounter unforeseen circumstances during delivery. We are sincerely sorry.
Best regards,
The Produits-veto.com team
D
Donatella B.
Rating: 3 out of 5
following a purchase from 05/01/2026
Two stars even though the product is great, the problem is the shipping. It costs too much and takes too long. Next courier service.
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Response from Produits-veto.com
Dear Donatella,
Thank you for your review and your comments about our site. We are glad that our products have satisfied you, but we are sorry to learn that you had difficulties with the delivery. We will take your observations into consideration and forward them to the courier. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Ibrahim A.
Rating: 3 out of 5
following a purchase from 01/01/2026
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
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Response from Produits-veto.com
Dear Ibrahim, thank you for your review and we are glad that our team was able to solve your problem. Your satisfaction is our priority, and we hope to further improve our service to provide you with a perfect experience on your next visit to our website. Please do not hesitate to share your suggestions with us. Best regards.
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
J
Jean Marc R.
Rating: 3 out of 5
following a purchase from 22/12/2025
Delivery time a bit too long compared to what was planned
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Response from Produits-veto.com
Hello Jean Marc,
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please feel free to contact us directly if you have any further questions or concerns. It can happen that the delays are longer than expected with our carriers. This phenomenon is exacerbated during holidays and summer vacations.
Best regards,
The team at Produits-veto.com
A
Antonio D.
Rating: 1 out of 5
following a purchase from 22/12/2025
Delivery address not respected. Had to go 10km further for pickup.
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Response from Produits-veto.com
Hello Antonio,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations and that it caused some inconveniences. Our delivery partners sometimes take a few liberties, especially during holidays when the pickup points are full. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The team at Produits-veto.com
A
Agnieszka S.
Rating: 1 out of 5
following a purchase from 21/12/2025
I still haven't received my order
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Response from Produits-veto.com
Hello Agnieszka,
Thank you for taking the time to share your opinion. We are sorry to hear that you did not receive your order. Your satisfaction is our priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
Y
Yaugen K.
Rating: 3 out of 5
following a purchase from 21/12/2025
still didn't receive my purchase
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Response from Produits-veto.com
Dear Yaugen,
Thank you for taking the time to share your opinion on our website. We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly.
Kind regards,
The Produits-veto.com team
D
Denis H.
Rating: 3 out of 5
following a purchase from 18/12/2025
Announces delivery in 48h, actual delivery is 10 days
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Response from Produits-veto.com
Hello Denis, we thank you for your feedback on our site "Produits-veto.com". We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously. Unfortunately, it can happen that delays extend with our carriers, especially during holiday periods. We are truly sorry. Best regards.
The team at Produits-veto.com
S
Sabrina Capini C.
Rating: 1 out of 5
following a purchase from 14/12/2025
Still waiting for my order
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Response from Produits-veto.com
Hello Sabrina Capini,
Thank you for your feedback. We are sorry to hear that you have not yet received your order. To resolve this situation as quickly as possible, could you please contact us directly by message or by phone? We are here to help you.
Best regards,
The Produits-veto.com team
D
Daniel B.
Rating: 1 out of 5
following a purchase from 12/12/2025
I never received my order because the delivery person left my package at the wrong pickup point. I contacted them and they told me they would take care of it, but they did nothing. Now I'm waiting for a refund, thank you.
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Response from Produits-veto.com
Hello Daniel,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not arrive as expected. Unfortunately, delivery remains a task that we delegate, with its uncertainties. We have opened a dispute but without results. We invite you to contact us by email to resolve this dispute as soon as possible if it has not already been done.
Best regards,
The team at Produits-veto.com
B
Benoît L.
Rating: 3 out of 5
following a purchase from 14/12/2025
Product received quickly, however the expiration date is very short on the product, only 6 months, so a little disappointment.
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Response from Produits-veto.com
Hello Benoît,
Thank you for taking the time to share your feedback on our site. We are glad that you received your product quickly. We understand your disappointment regarding the expiration date. In the future, if your needs require a longer timeframe, please do not hesitate to contact us to discuss your constraints.
Best regards,
The Produits-veto.com team
S
Stephane P.
Rating: 1 out of 5
following a purchase from 30/11/2025
Product supposedly in stock. They led me on for a week, only to finally tell me that the product will not arrive on time. Product in stock means that it is physically in stock and not that it has to be ordered.
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Response from Produits-veto.com
Hello Stéphane,
Thank you for your feedback and we sincerely apologize for this disappointing experience. Your satisfaction is our priority and we understand the importance of transparency regarding product availability. We will strengthen our communication to avoid this type of inconvenience in the future. Please do not hesitate to contact us directly for any questions or needs, we are here to help you.
Best regards,
The team at Produits-veto.com
Y
Yolande B.
Rating: 3 out of 5
following a purchase from 09/12/2025
One of the purchased products does not match what was sent to me.
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Response from Produits-veto.com
Hello Yolande,
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received does not meet your expectations. Please do not hesitate to contact us so that we can resolve this issue together.
Best regards,
The team at Produits-veto.com
A
Andreea K.
Rating: 1 out of 5
following a purchase from 02/12/2025
I’m not satisfied because I haven’t received my order that I placed over 2 weeks ago. I don’t have any updates if or when it will be delivered and I would very much like to have an update.
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Response from Produits-veto.com
Dear Andreea,
Thank you for your feedback. We are sorry to hear that you have not received your order. We understand your frustration. Please contact us by email so that we can resolve this issue quickly. Thank you for your patience.
Kind regards,
The Produits-veto.com team
B
Bo O.
Rating: 1 out of 5
following a purchase from 28/11/2025
It's difficult to give feedback as I haven't received my order yet. It got lost in shipping.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your order has not yet arrived. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you in resolving this issue.
Kind regards,
The Produits-veto.com team
O
Olivier D.
Rating: 1 out of 5
following a purchase from 24/11/2025
I have not received my package to this day......
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Response from Produits-veto.com
Hello Olivier,
We are sorry to hear that you have not yet received your package. We want to assure you that we will do everything possible to resolve this situation as quickly as possible. Could you please contact our customer service directly so that we can track your order together?
Thank you for your understanding.
Best regards,
The team at Produits-veto.com
L
Laurent S.
Rating: 1 out of 5
following a purchase from 23/11/2025
Did not receive the order at the relay point, it was misaddressed
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Response from Produits-veto.com
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear about this inconvenience regarding the delivery by our partner. In order to resolve this issue as quickly as possible, could you please contact us directly? We will do everything we can to rectify the situation.
Best regards,
The Produits-veto.com team
M
Marcel E.
Rating: 3 out of 5
following a purchase from 22/11/2025
I have difficulty retrieving my package
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Response from Produits-veto.com
Hello Marcel, thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties retrieving your package. Please do not hesitate to contact the transport partner to retrieve your package on site.
S
Shirley B.
Rating: 1 out of 5
following a purchase from 14/11/2025
Hello, I didn't have time to pick up my package at the relay point before it was returned. I haven't received any information to inform me of the delay I had or even if it was returned. As of today, I am still not delivered. I am very disappointed.
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Response from Produits-veto.com
Hello Shirley,
Thank you for taking the time to share your experience, even though we are sincerely sorry to hear about your disappointment. Your satisfaction is our priority, and we apologize for the lack of information regarding the delivery of your package. The delivery partner takes over the communication of the timelines.
Please do not hesitate to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding,
The Produits-veto.com team
D
Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
Package delivered far from my home, on a Friday, in a very small shop... Did not have time to pick it up within 5 days...
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Response from Produits-veto.com
Hello Daniel,
Thank you for taking the time to share your experience. We are sorry to learn that the delivery did not meet your expectations. Unfortunately, this service is provided by external partners, who sometimes take a few liberties, and we are sincerely sorry. Please do not hesitate to contact us directly for any assistance regarding your order.
Best regards,
The Produits-veto.com team
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