The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
It is the transport company that I am not satisfied with, changing pickup points 3 times only to finally deliver 10 kilometers from my home! Otherwise, satisfied with the products.
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Response from Produits-veto.com
Hello Véronique,
Thank you for your feedback. We are pleased to hear that you are satisfied with our products, but we regret the inconveniences encountered with the delivery. We will pass your comments to our transport partner to improve this service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
C
Christine J.
Rating: 1 out of 5
following a purchase from 08/11/2025
Very dissatisfied regarding the delivery and its delayed timing despite having paid for very fast delivery!
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sincerely sorry to learn that your delivery experience did not meet your expectations. Please note that we do not have a faster delivery method, just two carriers who commit to varying delivery times. Unfortunately, external partners may encounter issues during delivery, delaying the delivery date, and we are sincerely sorry.
Best regards,
The Produits-veto.com team
É
Émile B.
Rating: 1 out of 5
following a purchase from 11/11/2025
The product and packaging are okay. The Colissimo? A masquerade. The chosen pickup point was closed. The second closest point is 40 meters from the first. The carrier left the package 30 km away. Total for me is 80 km to retrieve a package... No comment.
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Response from Produits-veto.com
Hello Émile,
Thank you for taking the time to share your feedback. We are delighted that the product and packaging met your expectations, but we are sincerely sorry to hear about the inconveniences encountered with the delivery.
We place great importance on the quality of our service, including logistics, and we will report your experience to our shipping partner to improve this process, unfortunately without much hope... Your satisfaction is our priority and we hope to provide you with a much better experience on your next order.
Best regards,
The team at Produits-veto.com
J
Jocelyne T.
Rating: 1 out of 5
following a purchase from 11/11/2025
Hello, I ordered Adaptil transport for dogs and I received Feliway happy cat well-being for cats. I don't have a cat and this device is only intended for cats.
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Response from Produits-veto.com
Hello Jocelyne,
Thank you for your feedback. We apologize for this order error. We invite you to contact us directly to resolve this issue quickly and ensure you have a satisfactory experience.
Best regards,
The team at Produits-veto.com
A
Andrea G.
Rating: 3 out of 5
following a purchase from 07/11/2025
Very long delivery
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Response from Produits-veto.com
Hello Andrea,
Thank you for taking the time to share your feedback on our site Produits-veto.com. We are sorry to hear that you experienced longer delivery times than expected. Unfortunately, we are dependent on the delivery uncertainties of our transport partners. Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
The Produits-veto.com team
C
Charifi H.
Rating: 1 out of 5
following a purchase from 07/11/2025
I regretted the purchase from you. 10 days to receive today a message to say that the package has arrived at the pickup point because of you my kitten ended up with a 40-degree fever. He almost died... and I paid for a consultation. Vet 5 times the price of the order I do not recommend you 0 stars
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. Upon investigating your file, we found that you placed your order on Friday the 7th in the late afternoon, which means that, as specified on our website, the order was prepared and shipped on Monday, November 10th. The package was then dropped off on November 14th at the selected pickup point. Therefore, we are within the announced timeframe of 3 to 4 days for Mondial Relay. We are sincerely sorry to hear that your kitten went through a difficult period and that you would have liked to be delivered faster for your dewormer. However, the ordering conditions and the selected carrier could in no way meet your expectations. We remain an online store for veterinary products. We cannot and do not want to replace the work of a veterinarian in any way. If your kitten had a significant fever, it is possible that the treatment, even received on Saturday, may not be sufficient to curb this.
We wish you the best for your kitten.
Best regards,
The Produits-veto.com team
D
Danielle L.
Rating: 3 out of 5
following a purchase from 29/10/2025
Maybe it's too early, the product has no effect
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Response from Produits-veto.com
Hello Danielle, thank you for your feedback regarding our product. It is possible that the effects do not manifest immediately, and we encourage you to wait a little longer. Please feel free to contact us if you have any questions or need assistance.
P
Périne R.
Rating: 1 out of 5
following a purchase from 15/10/2025
I have not received my package. It was supposed to be delivered at the Divonne crossroads, but apparently it is at the post office, and I cannot go pick it up during their hours since I work until 6 PM. It would be preferable to respect the pickup locations and to better track the delivery of packages to your customers. Moreover, it was urgent and I now have to wait for it to be returned to you for a refund, I imagine?
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Response from Produits-veto.com
Hello P rine,
Thank you for your feedback. We are sincerely sorry to hear that you have encountered difficulties with the delivery of your package. We take your comments very seriously. Unfortunately, it may be that the carrier reroutes packages due to various delivery issues (construction,...). We encourage you to contact us directly, and we will do our best to find a solution that works for you.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
C
Chayan L.
Rating: 1 out of 5
following a purchase from 11/10/2025
As of today, I have not received my order, the transport company has not updated it for 1 week, I don't know where it is.
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Response from Produits-veto.com
Hello Chayan,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the tracking of your order. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Isabelle M.
Rating: 1 out of 5
following a purchase from 16/10/2025
Product error
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Response from Produits-veto.com
Hello Isabelle,
Thank you for taking the time to share your feedback. We are sorry to hear that an error occurred regarding your order. We wish to resolve this issue quickly. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
M
Michel B.
Rating: 1 out of 5
following a purchase from 14/10/2025
very good
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Response from Produits-veto.com
Hello Michel,
Thank you for your feedback. Unfortunately, I think you meant to give the maximum rating of 5 stars according to your comment.
Best regards,
The Produits-veto.com team
F
Fabian H.
Rating: 1 out of 5
following a purchase from 10/10/2025
The parcel has not yet been delivered. It has been 11 days since the order was placed.
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Response from Produits-veto.com
Hello Fabian,
Thank you for your feedback. We understand your concern regarding the delivery. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Iris K.
Rating: 1 out of 5
following a purchase from 07/10/2025
Hello, the order processing time was too long and I was charged. The website states free delivery from €99, but I ordered €139. No response from the seller.
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Ilsegret B.
Rating: 3 out of 5
following a purchase from 09/10/2025
I know the product and it is good. Unfortunately, the delivery has not arrived for me yet. It takes way too long with the German carrier Hermes. I have already complained to them. Ultimately, this is a point that makes me consider not ordering from Produits Veto again. Unfortunately
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Response from Produits-veto.com
Hello Ilsegret,
Thank you for your feedback and we are sorry to hear that your delivery experience did not meet your expectations. We understand your frustration and will pass your comments to our delivery partner to improve this service. We hope you will give us another chance in the future.
L
Leticia M.
Rating: 3 out of 5
following a purchase from 01/10/2025
Package never received to date
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Response from Produits-veto.com
Hello Leticia,
Thank you for your feedback and we are sorry to hear that you have not yet received your package. We invite you to contact our customer service so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
C
Christian L.
Rating: 3 out of 5
following a purchase from 26/09/2025
Message too long!
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Response from Produits-veto.com
Hello Christian,
Thank you for taking the time to share your feedback. We are sorry to hear that the shipment took longer than expected. We are constantly working to improve our delivery times to provide a better experience for our customers. Your feedback is valuable and will help us improve.
Best regards,
The Produits-veto.com team
N
Nicole C.
Rating: 3 out of 5
following a purchase from 22/09/2025
Delivery date respected. The ordered product meets my expectations, easy to administer, my little pots are doing wonderfully
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Response from Produits-veto.com
Hello Nicole,
Thank you very much for your feedback and positive comments regarding the delivery and the quality of the product. We are delighted to hear that your little hens are doing well! Please feel free to share your suggestions to improve your experience.
Best regards,
The team at Produits-veto.com
K
Katia C.
Rating: 1 out of 5
following a purchase from 11/09/2025
Aerosol mask arrived punctured
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Response from Produits-veto.com
Hello Katia,
Thank you for taking the time to share your experience. We are sorry to hear that your aerosol mask arrived damaged. We invite you to contact us directly so that we can resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
J
Justine C.
Rating: 3 out of 5
following a purchase from 07/09/2025
Everything was perfect, the order and the delivery time, but 1 of the 2 products leaked during transport and was therefore not full when I received it...
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Response from Produits-veto.com
Hello Justine,
Thank you for your feedback, and we are pleased to hear that the order and delivery time met your expectations. However, we are sorry to learn that one of your products was damaged during transport. Your satisfaction is paramount to us, and we invite you to contact our customer service to resolve this issue as soon as possible. We hope to see you again soon on our site.
Best regards,
The Produits-veto.com team
M
Manar A.
Rating: 1 out of 5
following a purchase from 06/09/2025
Because I have not yet received the order. I ordered it two weeks ago.
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Response from Produits-veto.com
Hello Manar,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Produits-veto.com Team
A
Astrid S.
Rating: 1 out of 5
following a purchase from 02/09/2025
I have not received the ordered product. Maybe because of the Post!
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Response from Produits-veto.com
Hello Astrid,
Thank you for taking the time to share your experience. We are sorry to hear that your order has not arrived and understand your frustration. We are working closely with our delivery partners to ensure that every package reaches its destination. Please do not hesitate to contact us directly, we will be happy to help you resolve this issue quickly. Your satisfaction is our priority!
Best regards,
The Produits-veto.com team
O
Olivier Et Martine B.
Rating: 1 out of 5
following a purchase from 31/08/2025
Shopping experience without any issues, prices are competitive, however the colissimo has never been delivered to me, I had to open a complaint file, I am waiting for their investigation.
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Response from Produits-veto.com
Hello Olivier and Martine,
Thank you for your feedback. We are delighted that your shopping experience was positive and that our prices met your expectations. However, we are sincerely sorry to hear about the delivery issues you encountered. Your satisfaction is our priority, and we ensure that every order arrives safely. We encourage you to keep us informed about the progress of your complaint. Please do not hesitate to contact us if you need further assistance.
Best regards,
The team at Produits-veto.com
J
João J.
Rating: 1 out of 5
following a purchase from 29/08/2025
I haven't received anything I ordered, I paid and haven't received.
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Response from Produits-veto.com
Hello João,
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not arrive as expected. We encourage you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
D
Didier L.
Rating: 1 out of 5
following a purchase from 28/08/2025
Trap in place for a week with the attractant I bought from you. No hornets caught. Tried at 10 meters from the apiary in the passageway for 2 days, then behind a hive at 1 meter height 60 cm, then next to a hive at the same height with 2 live hornets inside the translucent cages. Yesterday, no catches despite the presence of about twenty hornets. Is it the trap or the attractant that are not effective? I am very disappointed. Didier Levrard
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Response from Produits-veto.com
Hello Didier,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. The terms of use can sometimes influence the effectiveness of traps and attractants. We regularly receive positive feedback on this attractant.
Best regards,
The team at Produits-veto.com
B
Bas O.
Rating: 1 out of 5
following a purchase from 22/08/2025
Ordered two packages and have not received anything.
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Response from Produits-veto.com
Hello Bas,
Thank you for taking the time to share your experience. We are sorry to hear that you have not received your order. We invite you to contact our customer service directly to resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
H
Hubert C.
Rating: 3 out of 5
following a purchase from 20/08/2025
Delivery times a bit long.
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Response from Produits-veto.com
Hello Hubert,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced longer delivery times than expected. We are constantly striving to improve our services and take your comments into account to optimize our logistics. However, we remain dependent on our delivery partners. Your satisfaction is our priority, and we hope to provide you with a better experience on your next order.
Best regards,
The Produits-veto.com team
S
Sylvie B.
Rating: 1 out of 5
following a purchase from 28/08/2025
Catastrophic delivery. I should have received my package a week ago and I still haven't.
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Response from Produits-veto.com
Hello Sylvie,
We are sincerely sorry to hear that your experience with the delivery did not meet your expectations. Please feel free to contact us directly for personalized follow-up.
Best regards,
The Produits-veto.com team
V
Vincent C.
Rating: 1 out of 5
following a purchase from 20/08/2025
You took too long to deliver
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Response from Produits-veto.com
Hello Vincent,
Thank you for your feedback, and we are sorry to hear that the delivery time did not meet your expectations. We have experienced delays from the laboratory that have hindered the delivery of your order. Your satisfaction is important to us, and we take your comments into consideration to improve our service. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The team at Produits-veto.com
M
Michel G.
Rating: 1 out of 5
following a purchase from 19/08/2025
I placed the order because the item was in stock but a few days later, I received a message saying there would be a delay due to a stock shortage. This is not very serious. I eventually received the order with a lot of delay. I think I will not order items from you again. A very unhappy customer!
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Response from Produits-veto.com
Hello Michel,
Thank you for taking the time to share your experience, even though we are sorry to hear about your disappointment. We understand that this situation may have been frustrating and we sincerely apologize for the inconvenience caused by this delivery delay. We have experienced delivery delays from the laboratory that have put us at a disadvantage in the delivery of your order.
Best regards,
The team at Produits-veto.com
F
Fabienne S.
Rating: 1 out of 5
following a purchase from 22/08/2025
Product not received to this day!!!
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Response from Produits-veto.com
Hello Fabienne,
Thank you for your feedback. We are sorry to hear that you have not yet received your product. Customer satisfaction is our priority, and we are committed to resolving this issue quickly. Please feel free to contact us directly so we can assist you effectively. Your trust is precious to us.
Best regards,
The team at Produits-veto.com
M
Marie G.
Rating: 1 out of 5
following a purchase from 19/08/2025
I can't say that I am satisfied with my purchase because, almost 2 weeks after my purchase, Mondialrelay still hasn't delivered to me.
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Response from Produits-veto.com
Hello Marie,
We are sorry to hear that you have not yet received your order. Your concerns are important to us. We invite you to contact us directly so that we can help you resolve this issue as soon as possible. Thank you for your understanding.
Best regards,
The Produits-veto.com team
F
Folco D.
Rating: 1 out of 5
following a purchase from 21/08/2025
No, I have never received the package. Impossible to know where it is, what to do?
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Response from Produits-veto.com
Hello Folco,
We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this situation quickly. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
S
Sauro B.
Rating: 1 out of 5
following a purchase from 17/08/2025
Hello, still have not received the merchandise, thank you for taking the necessary steps.
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Response from Produits-veto.com
Hello Sauro,
Thank you for taking the time to share your feedback. We understand your concern regarding the delivery of your order. Please feel free to contact us directly for precise information about your order.
Best regards,
The team at Produits-veto.com
G
Gadeau Y.
Rating: 1 out of 5
following a purchase from 15/08/2025
Order received quickly. However, found the package in a small locker. Package completely damaged and was forced to retrieve it, all deformed. I myself had trouble getting it out. I am very unhappy with the delivery person who has no respect for customers; I am convinced that he himself would not have appreciated if this happened to him. I rate 0 for the delivery person!!!!!!
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Response from Produits-veto.com
Hello Gadeau,
Thank you for your feedback. We are pleased that your order was received quickly, but we are sincerely sorry to learn that the package arrived in poor condition. Your satisfaction is paramount to us, and we take your comments very seriously. We will forward your feedback to our delivery partner to improve this service.
Please feel free to contact us directly if you need assistance. Your experience matters to us, and we want to provide you with a service that meets your expectations.
Best regards,
The team at Produits-veto.com
J
Joëlle L.
Rating: 1 out of 5
following a purchase from 16/08/2025
Product delivered opened; packaging sealed with tape graduated to 60!
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Response from Produits-veto.com
Hello Joëlle,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you encountered a problem with your order. The tape on the bottle is intentionally placed to prevent the bottle's tip from piercing the cardboard. However, I believe you received a bottle damaged during transport. This is not normal. Please feel free to contact us directly by email so that we can resolve this situation to your satisfaction.
Best regards,
The team at Produits-veto.com
J
Jean-Paul G.
Rating: 1 out of 5
following a purchase from 30/07/2025
I think this is not your fault, but the delivery system, package stayed 11 days without moving and since the 19th, (we are the 25th) nothing from Mondial Relay; ordered on 30/07
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Response from Produits-veto.com
Hello Jean-Paul,
Thank you for your feedback. We are sorry to learn that your delivery experience did not meet your expectations. We understand your frustration and will reach out to our delivery partner to clarify the situation. Your satisfaction is our priority and we thank you for your understanding.
Best regards,
The Produits-veto.com team
G
Gilbert Z.
Rating: 1 out of 5
following a purchase from 08/08/2025
A lot of talk from this company, but little result. They accept orders knowing they don't have stock, then tell you that you'll have to wait a little longer; in short, too much time to deliver. Moreover, which is not their fault, the delivery person has largely torn the box to see its contents, even opened a box to look inside. It's getting better and better...
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Response from Produits-veto.com
Hello Gilbert,
Thank you for your feedback and we are sincerely sorry to learn that your experience with our site did not meet your expectations. Your satisfaction is our priority and we take your comments very seriously.
We are constantly working to improve our stock management and the quality of our deliveries. Your order was placed on Friday and was processed on Monday, and unfortunately, we had a stock outage over the weekend. It was shipped the following Wednesday.
We hope to have the opportunity to prove our commitment to quality service during your next order.
Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The Produits-veto.com team
B
Béatrice B.
Rating: 1 out of 5
following a purchase from 12/08/2025
Still not received, order from August 12...
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Response from Produits-veto.com
Hello Béatrice,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you have not yet received your order from August 12. Please know that your satisfaction is our top priority. Thank you for contacting our customer service by email to address your complaint as soon as possible. Thank you for your understanding and patience.
Best regards,
The Produits-veto.com team
A
Aurélie P.
Rating: 1 out of 5
following a purchase from 11/08/2025
Package still not received, order placed on 11/08
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Response from Produits-veto.com
Hello Aurélie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your package has not yet arrived. Please know that customer satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
We remain at your disposal and apologize for this inconvenience.
Best regards,
The team at Produits-veto.com
L
Laurent J.
Rating: 3 out of 5
following a purchase from 08/08/2025
Sent a product for cats instead of a product for dogs. 1 week waiting time. Then another 8 days waiting for the new product which is still on its way for delivery.
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Response from Produits-veto.com
Hello Laurent,
Thank you for taking the time to share your opinion. We are sorry for this mistake. Indeed, it doubled the delivery time. We sincerely apologize.
Best regards,
The Produits-veto.com team
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