★★★★★
based on 5386 reviews published
Latest negative customer reviews
Order never received, I contacted you a week ago and never received a response. Shameful.
Thank you for your feedback and we are sorry to hear that you have not received your order. We have received your email from 5/03 and 31/03 and have responded to it. It seems that you did not select the country when placing your order, which is why the package was lost. We are sorry for this and please know that your satisfaction is important to us.
Best regards,
The team at Produits-veto.com
The package, after two weeks, has not arrived and I receive an email to evaluate my experience. I would say something went wrong.
Thank you for taking the time to leave a review. We are sorry to hear that your order has not yet arrived. Your experience is important to us, and we are committed to resolving this type of situation. Please do not hesitate to contact our customer service so that we can assist you as soon as possible.
Best regards,
The Produits-veto.com team
We have never received the package, however the amount withdrawn from the account
Thank you for your feedback. We are sorry to hear that you have not received your package. To resolve this issue quickly, could you please contact us via our customer service? We will do our best to assist you.
Best regards,
The team at Produits-veto.com
I am not satisfied because the expiration date is too short at the end of the year since I took two in advance
Thank you for taking the time to share your feedback. We understand your concern regarding the expiration date of our products. Rest assured that we do our best to offer a selection of products with the longest possible expiration date. Please feel free to contact us directly for any questions or for a possible exchange. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
The delivery time was very long, no matter how much you paid plus the delivery company is not very professional either. It was very hard to contact them and they take a long time to answer emails too. I'm still waiting for my package. I will not order again here
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and we will use it to improve our service. Our customer service is available by phone in the afternoons as well as by email, as soon as possible. We apologize for taking what you believe was too long to respond to you. We strive to respond to the many emails as quickly as possible.
Best regards,
The Produits-veto.com team
TRAP NOT SELECTIVE AT ALL !!!!
“Unacceptable service. I still have not received my order, and I have not been given any update regarding its status.
Thank you for your feedback, even though it is disappointing. We completely understand your frustration regarding the delay of your order. To resolve this issue, please contact us directly by email as soon as possible. Your satisfaction is our priority.
Sincerely,
The Produits-veto.com team
I still have not received my product after 12 days of ordering even though it is for my cat's health and it is quite urgent
Thank you for your feedback and we completely understand your concern, especially when it comes to your cat's health. We want to reassure you: our team is doing everything possible to resolve this delivery delay. Please do not hesitate to contact us directly so that we can assist you as best as possible. Your trust is paramount to us.
Sincerely,
The Produits-veto.com team
Package sent to a relay that is out of service. As a result, the package was delivered to a relay point 30 km from my home
Thank you for your feedback and we are sorry to hear that your package was sent to a relay that is out of service. Unfortunately, this is not our choice but that of the carrier. Indeed, they provide us with the available relay points to display on the site, and if it was still active at the time of the order, it was selectable. Please do not hesitate to contact us directly to improve your experience.
Best regards,
The team at Produits-veto.com
Pure catastrophe waiting for weeks without delivery and also no money back.
Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with your order. Your experience does not reflect our standards of service. Unfortunately, we were waiting for your package to be returned, but it still has not arrived. However, we have since issued an early refund.
Best regards,
The Produits-veto.com team
Package not received?!
Thank you for taking the time to leave a review. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this situation as quickly as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Order still not received as of this date, February 12, which is 11 days after placing it...
Thank you for your feedback. We understand your frustration regarding this delivery delay. Rest assured that we are doing everything possible to optimize our timelines and ensure our customers' satisfaction. Please do not hesitate to contact us directly for any questions or assistance regarding your order. We are here to help you.
Best regards,
The Produits-veto.com team
Hello, Still not received! The locker is broken. I've been waiting for it to be repaired for a week... Best regards
Thank you for your feedback and we completely understand your frustration. We hope that this situation will not last. Unfortunately, we do not have control over this aspect.
Best regards,
The team at Produits-veto.com
Delivery much too long
Thank you for your feedback. We understand the importance of fast delivery and we are constantly working to improve this service. However, we are constrained to work with external providers and cannot guarantee a 100% smooth delivery.
Best regards,
The team at Produits-veto.com
Huge delivery problems with Mondial Relay.....the package has been going back and forth from the center of Terrasson, Toulouse, Terrasson...etc. Delivery took more than a week. Incomprehensible!
Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery issues with Mondial Relay. Your satisfaction is important to us, and we hope for a better shopping experience in the future. Please do not hesitate to contact us for any other questions.
Best regards,
The Produits-veto.com team
Significant difficulties in retrieving my order. I've been misled for 10 days!
We are sincerely sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we are here to help you. Could you please contact us directly so that we can resolve this issue as soon as possible?
Thank you for your understanding.
I still haven't received my order. I would like to know when it will arrive???
Thank you for taking the time to leave a review. We are sorry to hear that you have not yet received your order. To provide you with accurate information about its status, we invite you to contact our customer service. We will do our best to resolve this situation as soon as possible.
Best regards,
The team at Produits-veto.com
Announced delivery time not respected.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time was not respected. We work with delivery providers who sometimes encounter unforeseen circumstances during delivery. We are sincerely sorry.
Best regards,
The Produits-veto.com team
Delivery address not respected. Had to go 10km further for pickup.
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations and that it caused some inconveniences. Our delivery partners sometimes take a few liberties, especially during holidays when the pickup points are full. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The team at Produits-veto.com
I still haven't received my order
Thank you for taking the time to share your opinion. We are sorry to hear that you did not receive your order. Your satisfaction is our priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
Still waiting for my order
Thank you for your feedback. We are sorry to hear that you have not yet received your order. To resolve this situation as quickly as possible, could you please contact us directly by message or by phone? We are here to help you.
Best regards,
The Produits-veto.com team
I never received my order because the delivery person left my package at the wrong pickup point. I contacted them and they told me they would take care of it, but they did nothing. Now I'm waiting for a refund, thank you.
Thank you for taking the time to share your experience. We are sorry to hear that your order did not arrive as expected. Unfortunately, delivery remains a task that we delegate, with its uncertainties. We have opened a dispute but without results. We invite you to contact us by email to resolve this dispute as soon as possible if it has not already been done.
Best regards,
The team at Produits-veto.com
Product supposedly in stock. They led me on for a week, only to finally tell me that the product will not arrive on time. Product in stock means that it is physically in stock and not that it has to be ordered.
Thank you for your feedback and we sincerely apologize for this disappointing experience. Your satisfaction is our priority and we understand the importance of transparency regarding product availability. We will strengthen our communication to avoid this type of inconvenience in the future. Please do not hesitate to contact us directly for any questions or needs, we are here to help you.
Best regards,
The team at Produits-veto.com
I’m not satisfied because I haven’t received my order that I placed over 2 weeks ago. I don’t have any updates if or when it will be delivered and I would very much like to have an update.
Thank you for your feedback. We are sorry to hear that you have not received your order. We understand your frustration. Please contact us by email so that we can resolve this issue quickly. Thank you for your patience.
Kind regards,
The Produits-veto.com team
It's difficult to give feedback as I haven't received my order yet. It got lost in shipping.
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your order has not yet arrived. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you in resolving this issue.
Kind regards,
The Produits-veto.com team
I have not received my package to this day......
We are sorry to hear that you have not yet received your package. We want to assure you that we will do everything possible to resolve this situation as quickly as possible. Could you please contact our customer service directly so that we can track your order together?
Thank you for your understanding.
Best regards,
The team at Produits-veto.com
Did not receive the order at the relay point, it was misaddressed
Thank you for taking the time to share your feedback. We are sorry to hear about this inconvenience regarding the delivery by our partner. In order to resolve this issue as quickly as possible, could you please contact us directly? We will do everything we can to rectify the situation.
Best regards,
The Produits-veto.com team
Hello, I didn't have time to pick up my package at the relay point before it was returned. I haven't received any information to inform me of the delay I had or even if it was returned. As of today, I am still not delivered. I am very disappointed.
Thank you for taking the time to share your experience, even though we are sincerely sorry to hear about your disappointment. Your satisfaction is our priority, and we apologize for the lack of information regarding the delivery of your package. The delivery partner takes over the communication of the timelines.
Please do not hesitate to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding,
The Produits-veto.com team
Package delivered far from my home, on a Friday, in a very small shop... Did not have time to pick it up within 5 days...
Thank you for taking the time to share your experience. We are sorry to learn that the delivery did not meet your expectations. Unfortunately, this service is provided by external partners, who sometimes take a few liberties, and we are sincerely sorry. Please do not hesitate to contact us directly for any assistance regarding your order.
Best regards,
The Produits-veto.com team
It is the transport company that I am not satisfied with, changing pickup points 3 times only to finally deliver 10 kilometers from my home! Otherwise, satisfied with the products.
Thank you for your feedback. We are pleased to hear that you are satisfied with our products, but we regret the inconveniences encountered with the delivery. We will pass your comments to our transport partner to improve this service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
Very dissatisfied regarding the delivery and its delayed timing despite having paid for very fast delivery!
Thank you for your feedback. We are sincerely sorry to learn that your delivery experience did not meet your expectations. Please note that we do not have a faster delivery method, just two carriers who commit to varying delivery times. Unfortunately, external partners may encounter issues during delivery, delaying the delivery date, and we are sincerely sorry.
Best regards,
The Produits-veto.com team
The product and packaging are okay. The Colissimo? A masquerade. The chosen pickup point was closed. The second closest point is 40 meters from the first. The carrier left the package 30 km away. Total for me is 80 km to retrieve a package... No comment.
Thank you for taking the time to share your feedback. We are delighted that the product and packaging met your expectations, but we are sincerely sorry to hear about the inconveniences encountered with the delivery.
We place great importance on the quality of our service, including logistics, and we will report your experience to our shipping partner to improve this process, unfortunately without much hope... Your satisfaction is our priority and we hope to provide you with a much better experience on your next order.
Best regards,
The team at Produits-veto.com
Hello, I ordered Adaptil transport for dogs and I received Feliway happy cat well-being for cats. I don't have a cat and this device is only intended for cats.
Thank you for your feedback. We apologize for this order error. We invite you to contact us directly to resolve this issue quickly and ensure you have a satisfactory experience.
Best regards,
The team at Produits-veto.com
I regretted the purchase from you. 10 days to receive today a message to say that the package has arrived at the pickup point because of you my kitten ended up with a 40-degree fever. He almost died... and I paid for a consultation. Vet 5 times the price of the order I do not recommend you 0 stars
Thank you for taking the time to share your experience. Upon investigating your file, we found that you placed your order on Friday the 7th in the late afternoon, which means that, as specified on our website, the order was prepared and shipped on Monday, November 10th. The package was then dropped off on November 14th at the selected pickup point. Therefore, we are within the announced timeframe of 3 to 4 days for Mondial Relay. We are sincerely sorry to hear that your kitten went through a difficult period and that you would have liked to be delivered faster for your dewormer. However, the ordering conditions and the selected carrier could in no way meet your expectations. We remain an online store for veterinary products. We cannot and do not want to replace the work of a veterinarian in any way. If your kitten had a significant fever, it is possible that the treatment, even received on Saturday, may not be sufficient to curb this.
We wish you the best for your kitten.
Best regards,
The Produits-veto.com team
I have not received my package. It was supposed to be delivered at the Divonne crossroads, but apparently it is at the post office, and I cannot go pick it up during their hours since I work until 6 PM. It would be preferable to respect the pickup locations and to better track the delivery of packages to your customers. Moreover, it was urgent and I now have to wait for it to be returned to you for a refund, I imagine?
Thank you for your feedback. We are sincerely sorry to hear that you have encountered difficulties with the delivery of your package. We take your comments very seriously. Unfortunately, it may be that the carrier reroutes packages due to various delivery issues (construction,...). We encourage you to contact us directly, and we will do our best to find a solution that works for you.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
As of today, I have not received my order, the transport company has not updated it for 1 week, I don't know where it is.
Thank you for taking the time to share your experience. We completely understand your frustration regarding the tracking of your order. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Product error
Thank you for taking the time to share your feedback. We are sorry to hear that an error occurred regarding your order. We wish to resolve this issue quickly. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Very good
Thank you for your feedback. Unfortunately, I think you meant to give the maximum rating of 5 stars according to your comment.
Best regards,
The Produits-veto.com team
The parcel has not yet been delivered. It has been 11 days since the order was placed.
Thank you for your feedback. We understand your concern regarding the delivery. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Hello, the order processing time was too long and I was charged. The website states free delivery from €99, but I ordered €139. No response from the seller.